Store Related Questions

How to: Replace an Existing Store Integration

If you've updated your store platform subscription, you may need to replace your existing store integration to ensure that all of your orders are accounted for. Replacing a store integration can also be used as a way to troubleshoot any platform w...

Why doesn't my store show if it is connected?

Not all stores are integrated with ShippingEasy by the same method. Generally speaking, stores can be integrated with ShippingEasy in one of two ways: The store "pushes" orders into ShippingEasy ShippingEasy "pulls" orders in from the store When...

How to: Force reconnect or reauthenticate my store

On rare occasion, you may need to force reconnect, or reauthenticate, your store integration with ShippingEasy. In these cases, you will either be directed to this article: from another troubleshooting guide within this Support Center by a Shippi...

Delay Shipment Notice to Store for Post-Dated Labels | How To

To help you plan ahead, USPS allows you the convenience of post-dating a shipping label. For example, you can print a shipping label on a Tuesday that has a postmark with that Thursday's date. Learn more about advancing ship dates. By default, Shi...

How to: Change my API key or other store credentials

At times you may find it necessary to update your API URL, API key, and/or online store API credentials in ShippingEasy. Learn more about API credentials. To do this, you may need to disconnect your existing store integration. Then reconnect or c...

3rd Party Phonebook - Integrations | Overview

We love helping our customers at ShippingEasy, but we have to admit that sometimes our partners and integrated platforms just know their products better than we do!  If you have questions specifically about your integrated store, we recommend reac...

How to: Re-connect a store that has been archived or disconnected

ShippingEasy makes it easy to reconnect a store that is archived or disconnected. When a store is either archived or disconnected, ShippingEasy is unable to sync your orders. While the end result is the same, a store is archived or disconnected by...

How to: Refresh store and download new orders and shipments

Although ShippingEasy is able to automatically sync orders and shipments, there are times when you may want to manually refresh your store and download new data. When automatic order downloads are enabled, new orders are downloaded on a 1-4 hour ...

Edit Store Info - Address, Products, Orders, Emails | How To

Edit any store information in your ShippingEasy account with these simple steps. Navigate to the SETTINGS icon from anywhere on the website and click on the STORES & ORDERS page under the INTEGRATION column. Locate the store you'd like to edit ...

Disconnect a Store from ShippingEasy | How To

You can disconnect a store from your account in 3 simple steps. Once the store has been disconnected, no new orders will be downloaded from the store. Also, any shipments made for previously downloaded orders will fail to update to your store. Any...

How to: Add a store to my account

After you have registered your ShippingEasy account, you can add additional stores to your account. Navigate to the SETTINGS icon from anywhere in the ShippingEasy app and click on the STORES & ORDERS link. The STORES & ORDERS page will display...

ShippingEasy Platform Integrations - Connect a Store | FAQs

To win at ecommerce, you need more than just a simple shipping solution. By integrating your stores with ShippingEasy, you can ensure your business's success by taking advantage of the full ShippingEasy platform: shipping, inventory management and...