Order downloads

Why did my automatic order download get turned off?

If your account has been idle for 21 days on our Starter plan or 14 days on one of our paid plans (Basic and above), we will turn off the automatic order dow...

Find When Orders Last Synced from Store | How To

Whether your orders are set to download automatically or manually, there are a couple ways you can see a record of the last successful sync with your store. ...

Disable Automatic Order Downloads | How To

We get that all shippers have a unique process that works best for their team. Since not all changes made to an order on the store are sent through the API t...

Why doesn't the "Sync" button work?

Certain store platforms are not affected by clicking the manual Sync option in ShippingEasy. This is because orders are pushed through to ShippingEasy instea...

Syncing Orders and Shipments | FAQs

What orders are synced? ShippingEasy only syncs orders in a syncable status. The order must be in a syncable status at the time of a sync. If an order is n...

How long does it take for my orders to download after I have added my store?

For most store platforms, order download starts immediately after you have added a store. As orders are downloaded, ShippingEasy validates each orders addres...

Edit Orders in Store - Changes that Update to ShippingEasy | FAQs

There are a few ways that ShippingEasy can update your orders after they sync. Support for order updates depend on the type of change and the store platform....

Why are some of my store orders not loading?

Store orders rarely get stuck in a loading state, however, if this does occur, it’s typically due to an intermittent error in the API connection between Ship...