Orders Page

Add a New Order Category | How To

Navigate to the SETTINGS page from the icon at the top of every page in the ShippingEasy app. From there, you can click on the words, ORDER CATEGORIES: SETUP that are located in the SHIPMENT SETTINGS area. Click the blue +Add New icon on the f...

Add Line Item to Unshipped Order | How To

ShippingEasy gives you the option to manually add line items to orders before they have shipped. When creating a manual order or adding a line item to an existing order, typing in the item name or SKU field will display a list of matching entries ...

Does ShippingEasy support gift orders?

Yes, for some platforms. Gift order support is only available on orders from: Amazon Bigcommerce Volusion Magento Americommerce PayPal Shopify (learn more) For more information, take a look at our tips & tricks guide.   Related articles: How to...

Does ShippingEasy sync my customers' order comments?

Yes, for most store platforms, ShippingEasy will sync your customers' order comments. The bullhorn icon on the ORDERS page indicates that the order has a comment that the buyer entered in the shopping cart on your store platform. To view you custo...

Edit Address for Unshipped Order | How To

If the shipping address on an order changes after syncing into ShippingEasy, you can quickly update the address from the ORDERS page before processing the shipment. On the ORDERS page, locate the order. Along the order line, click the notepad ic...

How often do orders refresh and download from my store?

By default, ShippingEasy automatically connects with your store around the clock. The frequency of order download depends on the specific store type. Most store platforms sync once every hour. For more frequent updates, you can manually request to...

How to: Set up Saved Views

ShippingEasy supports Saved Views for filter selections on the ORDERS and SHIPMENT HISTORY pages as a way to streamline orders and shipment filtering. You can now save commonly used filter selections on these pages to a Saved View for future use, ...

How to: Turn on Advanced View on the ORDERS page

ShippingEasy is bursting with possibilities, and it all starts on the ORDERS page. Not only can you prepare orders for shipment here, you can tackle most of your actual shipping without ever leaving the page. You'll have the most tools at your fin...

How to: Turn on Standard View on the ORDERS page

ShippingEasy has many features to streamline a variety of workflows. We also understand that not all businesses need every feature available. For those that need less options, there's the Standard View on the ORDERS page. It has all the essential ...

How to: View my assigned pre-shipment orders

If your shipping team uses multiple user logins, orders can be assigned to specific users.  This provides the option to filter unshipped orders to show all orders or only those assigned to you. On the ORDERS page, toggle the My Orders | All Orders...

If I've given multiple stores the same name, how can I tell orders apart on the Orders page?

On the ORDERS page, hovering the mouse on the name of a Store in the store filters list displays a popup with additional information about the store: its URL (if there is a URL) and the type of the store. This is especially helpful if you've use t...

Organize Column Headers on the Orders Page | How To

ShippingEasy offers you the option to customize what columns you see on the ORDERS page, as well as what order you see them in. Click the Arrange Columns link and specify which columns are displayed and what order they are displayed in. Move the ...

Select multiple orders on the ORDERS page | How To

There are several different ways to select multiple orders on the ORDERS page: Click the checkbox at the top left in the header to select all orders shown on the screen. NOTE:If you need more orders to show per page, click the drop down under the...

View more of my orders on the ORDERS page | How To

In the bottom left hand corner of the ORDERS page, there is an option to view 25, 50, 100 or 200 results per page. Simply select an option from the drop down you’d like to display. By default, 50 orders are displayed at a time. Related articles:...

View Order Details on the READY TO SHIP page | How To

View a summary of an order including the store information, your customer’s destination details, package contents, product catalog details and applied rules on the READY TO SHIP page. Under the SHIPMENTS tab, navigate to the READY TO SHIP page. ...

What columns can be displayed on the ORDERS page?

ShippingEasy offers you the option to customize what columns you see on the ORDERS page, as well as the order in which they are arranged. By default, some columns will be displayed when you first create your ShippingEasy account. Others are availa...

What do the icons on the ORDERS page mean?

ShippingEasy uses icons to help you quickly identify orders that may require special handling.   Icon Description The bullhorn icon indicates that the order has a comment that the buyer entered in the shopping cart on your store platfor...

What does the red triangle icon on the ORDERS page mean?

Orders marked with the red triangle icon have an invalid addresses and will need to be updated before they can be shipped. The red alert triangle will appear in place of 'C' or 'R' or 'I' under the "Address Type" column, represented by the House i...

What is the Ship By Date column on the ORDERS page?

The Ship By Date indicates the latest date you should ship an order to ensure your package/s arrives to your buyer within the estimated delivery window. This column helps prioritize how, and in what order, you fulfill your unshipped orders.   Thi...

Where are my old, unshipped orders?

In specific situations, ShippingEasy will remove old, unshipped orders from an account. This is to ensure that the system is performing at optimal speed for active shippers. If you can't find an old, unshipped order in ShippingEasy it could have ...

Why am I missing features on the ORDERS page?

ShippingEasy provides the choice between two versions of the ORDERS page: Advanced View and Standard View. Learn what makes these views different. If it looks like you are missing features on the ORDERS page, it is likely that the page is set to S...