Orders Page

Add a New Order Category | How To

Navigate to the SETTINGS page from the icon at the top of every page in the ShippingEasy app. From there, you can click on the words, ORDER CATEGORIES: SET...

Add Line Item to Unshipped Order | How To

ShippingEasy gives you the option to manually add line items to orders before they have shipped. Complete additions when creating a manual order or adding a ...

Does ShippingEasy support gift orders?

Yes, for some platforms. Gift order support is only available on orders from: Amazon Bigcommerce Etsy Volusion Magento Americommerce PayPal Shopify (learn m...

Edit Address for Unshipped Order | How To

If the shipping address on an order changes after syncing into ShippingEasy, you can quickly update the address from the ORDERS page before processing the sh...

How often do orders refresh and download from my store?

By default, ShippingEasy automatically connects with your store around the clock. The frequency of order download depends on the specific store type. Most st...

How to: Turn on Advanced View on the ORDERS page

ShippingEasy is bursting with possibilities, and it all starts on the ORDERS page. Not only can you prepare orders for shipment here, you can tackle most of ...

Invalid Addresses on Orders Page | Overview

Orders marked with the red triangle icon have an invalid addresses and will need to be updated before they can be shipped. The red alert triangle will appear...

Missing Old, Unshipped Orders | Troubleshoot

In specific situations, ShippingEasy will remove old, unshipped orders from an account. This is to ensure that the system is performing at optimal speed for ...

Organize Column Headers on the Orders Page | How To

ShippingEasy offers you the option to customize what columns you see on the ORDERS page, as well as what order you see them in. Click the More drop-down and ...

Select Multiple Unshipped Orders | How To

There are several different ways to select multiple orders on the ORDERS page. Select All Unshipped Orders Click the checkbox at the top left in the header t...

Set up Saved Views | How To

ShippingEasy supports Saved Views for filter selections on the ORDERS and SHIPMENT HISTORY pages as a way to streamline orders and shipment filtering. You ca...

Ship By Date on Orders Page | Overview

The Ship By Date indicates the latest date you should ship an order to ensure your package/s arrives to your buyer within the estimated delivery window. This...

Show More Results on Orders Page | How To

In the bottom of the ORDERS page, there is an option to view 25, 50, 100 or 200 results per page. Select an option from the drop down you’d like to display. ...

Status Icons for Orders - Meanings | Overview

ShippingEasy uses icons to help you quickly identify orders that may require special handling. The following icons can be found on the ORDERS page. Icon D...

Turn on Standard View on the ORDERS page | How To

ShippingEasy has many features to streamline a variety of workflows. We also understand that not all businesses need every feature available. For those that ...

View My Assigned Unshipped Orders | How To

If your shipping team uses multiple user logins, orders can be assigned to specific users.  This provides the option to filter unshipped orders to show all o...

View my customer order comments | How To

For many store platforms, ShippingEasy will sync your customers' order comments. The comment bubble icon on the ORDERS page indicates that the order has a co...

View Order Details on the READY TO SHIP page | How To

View a summary of an order including the store information, your customer’s destination details, package contents, product catalog details and applied rules ...

View Store Details on Orders Page | How To

On the ORDERS page, hovering the mouse on the name of a Store in the store filters list displays a popup with additional information about the store: its URL...

What columns can be displayed on the ORDERS page?

ShippingEasy offers you the option to customize what columns you see on the ORDERS page, as well as the order in which they are arranged. By default, some co...

Why am I missing features on the ORDERS page?

ShippingEasy provides the choice between two versions of the ORDERS page: Advanced View and Standard View. Learn what makes these views different. If it look...