Merchant-Fulfilled Orders

Troubleshoot: Amazon orders

ShippingEasy's integration with Amazon is usually problem free. However, rarely you might have issues with orders syncing. Are all of your orders missing? I...

Does Amazon support partial shipments?

No. Unfortunately, the Amazon API cannot detect if some of the items within an order have been shipped. Once a shipment for the order has been processed, reg...

Does the Condition Note from Amazon sync with my orders?

Yes. ShippingEasy currently supports the Condition Note feature in Amazon. The Condition Note is frequently used by Sellers to describe the state of an item....

How to: Process returns for Amazon shipments

Amazon does not allow ShippingEasy to directly email Amazon customers. Rather, Amazon requires merchants to upload return labels to their system. Then Amazon...

What happens to my Amazon orders that synced into ShippingEasy if I ship them with another solution?

Amazon orders shipped outside of ShippingEasy will be cleared from the ORDERS page automatically. Learn more about using ShippingEasy with Amazon.

Why don't my Amazon shipments show as Shipped?

The Amazon API has a lower quota on the amount of orders request made during a certain time frame. Due to this throttling, you may notice that your Amazon or...