Merchant-Fulfilled Orders

Troubleshoot: Amazon orders

ShippingEasy's integration with Amazon is usually problem free. However, rarely you might have issues with orders syncing. Are all of your orders missing? If you upgraded to an Amazon Professional Seller account, you may need to reauthorize Shipp...

Does Amazon support partial shipments?

No. Unfortunately, the Amazon API cannot detect if some of the items within an order have been shipped. Once a shipment for the order has been processed, regardless of whether all of the orders products have been shipped, Amazon will update the or...

Does the Condition Note from Amazon sync with my orders?

Yes. ShippingEasy currently supports the Condition Note feature in Amazon. The Condition Note is frequently used by Sellers to describe the state of an item. For example, a used book might have a Condition Note such as "Gently used with a few doge...

How to: Process returns for Amazon shipments

Amazon does not allow ShippingEasy to directly email Amazon customers. Rather, Amazon requires merchants to upload return labels to their system. Then Amazon will email the label to your customer. NOTE: a copy of each Amazon return label is also s...

What happens to my Amazon orders that synced into ShippingEasy if I ship them with another solution?

Amazon orders shipped outside of ShippingEasy will be cleared from the ORDERS page automatically. Related articles: How to: Mark an order as shippedWhy is ShippingEasy unable to update some of my store orders' statuses to Shipped?Can I delete ...

Why don't my Amazon shipments show as Shipped?

The Amazon API has a lower quota on the amount of orders request made during a certain time frame. Due to this throttling, you may notice that your Amazon orders on the SHIPMENT HISTORY page have an update exception. This is indicated with a black...