eBay

Best of Rules: Print a unique packing slip template for eBay orders

Certain stores, such as eBay, require that for each order you include their return policy on packing slips. We make it super helpful to automatically assign a specific packing slip template to those orders.   Learn more information on eBay invoice...

Can I combine multiple eBay stores into one integration?

No. With eBay, each store you sell from is unique and is seen as a separate store within ShippingEasy. This means that if you have two stores, one under Jack@shippingeasy.com and one under Shipping@shippingeasy.com, you are required to integrate b...

eBay Buyer ID on Orders Page | Overview

The Buyer ID is the eBay User Name of the person buying the item on eBay. The Buyer ID displayed in ShippingEasy is linked directly to the buyer's Feedback Profile in eBay. Learn more. You can select the Buyer ID column on any platform, however, ...

eBay Order Numbers in ShippingEasy | Overview

ShippingEasy provides two ways to reference eBay orders. eBay Sales Record Number: classically, merchants have used the Sales Record Number to identify eBay orders. ShippingEasy uses this reference in the ShippingEasy Order Number field. eBay Or...

FAQs: Shipping eBay Global Shipping Program orders

Orders processed using eBay Global Shipping are handled the same way as a normal domestic order in ShippingEasy. A domestic label and domestic tracking number are generated and once it leaves your hands, you are done. eBay's Global Shipping Progra...

Find the Sales Record Numbers in eBay | How To

ShippingEasy has found that displaying eBay's Sales Record Numbers in the Order Number column helps to locate the order. Learn how ShippingEasy references eBay order numbers. When searching for an order within ShippingEasy, the Sales Record Number...

How to use ShippingEasy with eBay Global Shipping

What address will ShippingEasy display for my eBay Global Shipping orders? On both the order and the packing slip, eBay's Global Shipper warehouse's address will be listed as the shipping address. The final destination (the international addres...

How to: Add a custom label (SKU) to an eBay order

Customers with eBay stores can find it useful to track their products with custom labels, also know as SKUs. When custom labels (SKUs) are added to eBay products, it opens a range of options in ShippingEasy. Packing slips and pick lists both becom...

How to: Find the eBay order URL that ShippingEasy needs to query the API

If you have an escalated ticket with our Customer Success team around eBay orders not syncing, you may be asked to provide ShippingEasy the eBay order URL in order to query the eBay API. Sign into your eBay account. Go to My eBay > Awaiting Shipm...

How to: Renew my eBay Authentication Token

If you have noticed your eBay orders are no longer syncing, it may be that your authentication token has expired. eBay limits ShippingEasy to 18 months authentication and then requires re-authentication. In ShippingEasy, a warning message will dis...

Select Order Statuses to Sync from eBay Store | How To

ShippingEasy will only sync "Complete" eBay orders. "Paid" orders will always sync; however, you can choose whether you'd like to sync "Unpaid" orders as well. By default, only "Complete" statuses will be configured to sync into ShippingEasy. "Com...

What is the eBay Authentication Token?

In eBay applications such as ShippingEasy must obtain a user authentication token for each store via the user sign-in and consent process. ShippingEasy is able to obtain this token whenever you connect or reconnect your store. The user authenticat...

What is the Item Number column on the ORDERS page?

The Item Number is the eBay identification number assigned to each of your eBay listings. It is created automatically, whether you are selling an item via an Auction or Buy it Now sale. The Item Number displayed in ShippingEasy is linked directly ...

Why can't I generate a pre-paid return label for my eBay order?

If you are trying to generate a return label for an eBay order, but do not see the option available in ShippingEasy, double check that the order was not placed through eBay's Global Shipping Program. While shipments bound for eBay Global Shipping ...

Will the Buyer ID shown in ShippingEasy link to buyer's Feedback Profile in eBay?

Yes, the Buyer ID displayed in ShippingEasy is linked directly to your buyer's Feedback Profile in eBay.  On the ORDERS page, click on a specific Buyer ID. By clicking on the Buyer ID, you'll be taken to the buyer's Feedback Profile page, wher...

Will the Item Number displayed in ShippingEasy link to eBay?

Yes, the Item Number displayed in ShippingEasy is linked directly to your eBay listing.  On the ORDERS page, click on a specific Item Number. By clicking on the Item Number, you'll be taken to the eBay listing page for the order, where you'll ...