eBay

Can I combine multiple eBay stores into one integration?

No. With eBay, each store you sell from is unique and is seen as a separate store within ShippingEasy. This means that if you have two stores, one under Jack...

Create eBay Compliant Email Templates | How To

Any email communications sent from ShippingEasy to your customers must be in compliance with eBay's member-to-member policy. This means the emails cannot con...

eBay Buyer ID on Orders Page | Overview

The Buyer ID is the eBay User Name of the person buying the item on eBay. The Buyer ID displayed in ShippingEasy is linked directly to the buyer's Feedback P...

eBay Global Shipping Program | FAQs

Orders processed using eBay Global Shipping are handled the same way as a normal domestic order in ShippingEasy. A domestic label and domestic tracking numbe...

eBay Order Numbers in ShippingEasy | Overview

ShippingEasy provides two ways to reference eBay orders. eBay Sales Record Number: classically, merchants have used the Sales Record Number to identify eBay...

Print eBay Specific Packing Slips - Shipping Rules | Guide

Certain stores, such as eBay, require that for each order you include their return policy on packing slips. We make it super helpful to automatically assign ...

Renew my eBay Authentication Token | How To

If you have noticed your eBay orders are no longer syncing, it may be that your authentication token has expired. eBay limits ShippingEasy to 18 months authe...

Select Order Statuses to Sync from eBay Store | How To

ShippingEasy will only sync "Complete" eBay orders. "Paid" orders will always sync; however, you can choose whether you'd like to sync "Unpaid" orders as wel...

What is the eBay Authentication Token?

On eBay, applications such as ShippingEasy must obtain a user authentication token for each store via the user sign-in and consent process. ShippingEasy is a...

What is the Item Number column on the ORDERS page?

The Item Number is the eBay identification number assigned to each of your eBay listings. It is created automatically, whether you are selling an item via an...

Why can't I generate a pre-paid return label for my eBay order?

If you are trying to generate a return label for an eBay order, but do not see the option available in ShippingEasy, double check that the order was not plac...

Will the Buyer ID shown in ShippingEasy link to buyer's Feedback Profile in eBay?

Yes, the Buyer ID displayed in ShippingEasy is linked directly to your buyer's Feedback Profile in eBay.  On the ORDERS page, click on a specific Buyer ID. ...

Will the Item Number displayed in ShippingEasy link to eBay?

Yes, the Item Number displayed in ShippingEasy is linked directly to your eBay listing.  On the ORDERS page, click on a specific Item Number. By clicking...