Manage Postage Balance

Add Money via the Ready for Payment Page | How To

If your One Balance funds are getting low on either of your carrier accounts, we make it simple to top it up from the READY FOR PAYMENT page without losing a...

Add more funds to a One Balance account | How To

ShippingEasy for One Balance makes managing your label funds easy. Avoid creating multiple charges for individual shipments by simply adding a sum of money t...

Added Too Much Money to USPS Postage Account - Next Steps | Guide

ShippingEasy provides you with a Stamps.com account to access the full range of USPS services. If you add too much money to the account, for the day's postag...

Disable auto refills via ShippingEasy | How To

Auto refill sets up your account to buy add more funds whenever your balance falls below your chosen level - a handy tool for many shippers. However, there a...

Do I have a FedEx postage balance?

No. You do not maintain a postage balance with FedEx. FedEx works off a monthly or weekly invoice and you will receive an invoice directly from FedEx .

Do I have a UPS balance?

If you have connected a personal UPS account with ShippingEasy, you do not maintain a balance with UPS. UPS work off a monthly or weekly invoice and you will...

Is my postage balance refunded if I close my One Balance account?

Yes. If needed, you may contact our support team to remove a One Balance account.  

Raise the max postage balance on my USPS account | How To

By default, Stamps accounts are created with a $10,000 postage balance limit. However, our Customer Success team can approve an increased postage balance lim...

Refund One Balance funds - Bought Too Much | How To

If you accidentally add too much to a One Balance account and you want to receive a refund for the balance you will need to close the account. One Balance is...

Setup Automatic Postage Refills for my One Balance account | How To

Auto postage refill allows you to buy more postage whenever your balance falls below a certain level. Learn how to view your postage balance. You can set you...

View my One Balance funds | How To

You can find out how much postage you have at any point in your shipping process by navigating to your One Balance and Carriers settings. To make it easy, t...

What happens to my remaining One Balance funds?

ShippingEasy One Balance has a minimum purchase of $10 to top off your funds. Of course, sometimes you won't need $10 to purchase all of your remaining label...

What to do if I get the same error after correcting it?​

When ShippingEasy provides rate quotes, it saves information about your shipment on our servers. If an order receives an error, that information is also cach...

What to do if my credit card is declined when adding funds?

There are a couple of reasons you could be unable to add funds due to a credit card issue. If you have not received a new credit card: It may be best to con...

When does Auto Refill reload my One Balance funds?

Auto refill allows you to automatically add more funds when your balance falls below a certain level. Learn how to view your One Balance funds. You can set y...

Why am I being asked to purchase postage?

There are a couple of reasons why you may be asked to purchase postage. If you are concerned about this happening and halting your shipping process, we recom...

Why can't I buy labels with an exact amount in my account?

It is possible to purchase labels with the exact amount in your Stamps account. However, this is only possible when purchasing from the ORDERS page or READY ...