Manage Postage Balance

Add more postage to my USPS carrier account | How To

ShippingEasy's carrier partner, Stamps, makes managing your postage balance easy. Avoid creating multiple charges for individual shipments by simply adding a sum of money to be debited whenever you purchase postage. Any time you need to add to you...

Added Too Much Money to USPS Postage Account - Next Steps | Guide

ShippingEasy provides you with a Stamps.com account to access the full range of USPS services. If you add too much money to the account, for the day's postage purchases, you may be wondering what to do. The Stamps.com balance does not expire. It w...

Buy Postage via the Ready for Payment Page | How To

If your postage balance is getting low on either of your carrier accounts, we make it simple to top it up from the READY FOR PAYMENT page without losing any of the progress you've made. If you have set up Auto Refill postage, this automatically oc...

Disable automatic postage refills via ShippingEasy | How To

Auto postage refill sets up your account to buy more postage whenever your balance falls below your chosen level - a handy tool for many shippers. However, there are times when you won't want to use this feature in ShippingEasy, such as if you wan...

Do I have a FedEx or UPS postage balance?

No. You do not maintain a postage balance with FedEx or UPS. For FedEx or UPS postage, you will receive an invoice directly from FedEx or UPS. To learn more, please reference the related articles below.   Related articles: How do I get bill...

Do UPS and FedEx allow me to keep a postage balance?

No, unlike USPS, both UPS and FedEx work off a monthly or weekly invoice.

How to: Refund a USPS postage balance if I added too much

If you accidentally add too much to a Stamps account and you want to receive a refund for the balance you will need to close the Stamps account. Stamps only provides refunds for a postage balance when an Stamps account is closed. Once the account...

How to: View my postage balance

You can find out how much postage you have at any point in your shipping process by navigating to your Postage and Carriers settings. To make it easy, there are two ways to get to your Postage and Carriers settings: Quick link from any page in ap...

Is my postage balance refunded if I close my USPS account?

Yes. If needed, you may close your Stamps account at anytime. In addition, if you choose to close your ShippingEasy account, any active Stamps accounts that were opened via ShippingEasy will be closed. Once closed, Stamps will initiate a refund fo...

Raise the max postage balance on my USPS account | How To

By default, Stamps accounts are created with a $10,000 postage balance limit. However, our Customer Success team can approve an increased postage balance limit. How do I contact Customer Success to raise my postage balance limit? Paid accounts wi...

Setup Automatic Postage Refills for my USPS account | How To

Auto postage refill allows you to buy more postage whenever your balance falls below a certain level. Learn how to view your postage balance. You can set your auto refill level and the minimum balance that will trigger the refill. ALERT: if you ha...

What happens to my remaining postage balance?

Stamps has a minimum purchase of $10 to top off your postage balance. Of course, sometimes you won't need $10 to purchase all of your remaining labels for the day. Not to worry! The remaining postage will stick around in your postage balance. It w...

What to do if I get the same error after correcting it?​

When ShippingEasy provides rate quotes, it saves information about your shipment on our servers. If an order receives an error, that information is also cached. To remove the record of the error, your order cache needs to be refreshed. This will a...

What to do if my credit card is declined when buying postage?

There are a couple of reasons you could be unable to purchase postage USPS due to a credit card issue. If you have not received a new credit card: It may be best to contact your bank to ensure that they will allow the charges to go through. As po...

When does Auto Refill reload my postage balance?

Auto postage refill allows you to automatically purchase more postage when your balance falls below a certain level. Learn how to view your postage balance. You can set your auto refill level and the minimum balance that will trigger the refill. L...

Why am I being asked to purchase postage?

There are a couple of reasons why you may be asked to purchase postage. If you are concerned about this happening and halting your shipping process, we recommend looking at how you can set up automatic refills on your account. Learn how to set up ...

Why can't I buy labels with an exact amount in my account?

It is possible to purchase labels with the exact amount in your Stamps account. However, this is only possible when purchasing from the ORDERS page or READY TO SHIP page. When you purchase labels on the READY FOR PAYMENT page, you will not be allo...