Printing troubleshooting

CUPS Driver for Zebra Printers on Mac - ConnectEasy | Troubleshoot

Mac uses two printing systems: CUPS and Carbon. Shippingeasy's printing software ConnectEasy uses CUPS to complete postage printing jobs. What is CUPS? CUPS is owned by Apple for Mac and Unix-like systems. It uses an IPP protocol (Internet Protoc...

DYMO Labelwriter Printing Problems | Troubleshoot

If you are having trouble printing with your DYMO Labelwriter, use this guide to troubleshoot common DYMO printer issues. Don't forget to keep in mind that DYMO support will have the best advise for handling questions about their product. Click th...

How to: Calibrate a Zebra printer

There may be times when it's necessary to recalibrate your Zebra printer in order to solve issues such as margin setting and offset not working, as well as improper label or image alignment. The printer needs to be calibrated for the label stock c...

How to: Fix print error "unable to convert to postscript file"

There are occasions in which printers that are connected to Mac computers do not have the ability to convert to postscript files in a way that can be "read" to print by the printer. Some drivers do not have the ability to rasterize the PDF file. L...

How to: Print my documents from a PDF

ShippingEasy provides several options for printing labels, packing slips and pick lists. You can integrate your printer and send print jobs directly to your printer via ConnectEasy or open your documents in a browser as PDFs and manually create ea...

How to: Set default printer paper size on a Mac (Chrome)

Chrome and Mac OS X print paper sizes are set to US Letter format by default. If your labels are not printing the correct size, it may be necessary to adjust the print settings for Chrome and/or Mac OS X. It is important to note, that while Chrome...

How to: Set default printer paper size on a Mac (Firefox)

The Apple operating system, OS X, it is setup by default to use the US Letter format under the "Print & Scan" settings page (you can find this page under "System Preferences"). If you are running into issues printing labels, this could be one reas...

How to: Set default printer paper size on a Mac (Safari)

Safari uses the printer settings in Mac OS X to determine which printer and paper size settings are used. Because Mac OS X print paper sizes are set to US Letter format by default, it may be necessary to adjust the print settings for Mac OS X, if ...

How to: Set up and print with Google Cloud Print

Google Cloud Print allows you to print to a selected printer whenever you're signed in with the same Google Account. Because it's a cloud based, whether you need to print to your warehouse downstairs or to your office 1,000 miles away, Google Clou...

How to: Update Adobe Reader for Mac

Occasionally, Adobe releases updates for Reader which, if not updated in a timely manner, can cause issues with opening and reading PDFs. On a Mac, updating Adobe Reader is a little bit different than doing it for a PC. If you use a PC, learn how ...

How to: Update Adobe Reader for PC

As the labels you generate with ShippingEasy are available to you as PDF files, ensuring that your Adobe Reader is up-to-date is a great place to start!So, how do you make sure your Adobe Reader is working as it should, you may ask? Here are some ...

Labels Printing Small - Dymo Printer | Troubleshoot

If the print on your DYMO-printed label is small, there are some ways you can troubleshoot. After trying out these steps, if you are still experiencing issues with labels printing too small, then DYMO support will have the best advise for handling...

Printing with ConnectEasy | Troubleshoot

ConnectEasy is designed to make printing from ShippingEasy simple and easy. However, if you encounter an issue, this troubleshooting guide will help to resolve most common problems across both Mac and Windows platforms. If you are not sure you are...

Rollo Printing Problems | Troubleshoot

If you are having problems printing labels with your Rollo printer, the best place to find information is with Rollo's troubleshooting guides. To get started, we've included the solutions to a few common problems. Label is not printing If your R...

Troubleshoot: ConnectEasy prints multiple labels (Mac)

ConnectEasy can be a great way to simplify your printing. However, it also relies on correct configuration of your computer settings to function at it's best. If you notice that ShippingEasy is sending multiple copies of individual labels to your ...

Troubleshoot: Printing problems

To help you resume your workflow quickly, we've compiled a list of questions to help troubleshoot common printer problems you may encounter. Hardware: Is your printer plugged into both the power outlet and your computer? Please be sure that your h...

What do I do if my labels are printing blank from Firefox on a Mac?

Firefox's update to v 34.0.5 has resulted in labels printing blank. If you are using Firefox as your browser on a Mac, you should be able to correct this problem by following these steps. First check for the version by going to the top left corne...

Which driver do I need to use a Dymo printer with Mac or PC?

If you have a Dymo printer, it is typically best to use the latest Dymo printer driver available. To download or verify you are using the latest printer driver, visit Dymo's driver page.    If you experience any further issues with your Dymo prin...

Why do my labels reprint in the wrong format after I change my settings?

Shipping labels generated in ShippingEasy are in the PDF format. This means that the image will not change when you simply reprint it, even after you change your label settings. NOTE: this also applies to packing slips when printed in combination ...

Why don't my labels print correctly on my Zebra printer?

If you notice your labels look small or blurry on your Zebra Printer, follow the steps below to change the size and clarity of the label. This is the default setup: To change the label settings: Go to Control Panel  and click on View Devices and...

Why is the font on my label so small?

Unfortunately, the font size on the label is not something that ShippingEasy can change. The USPS label is standardized by our labelserver hosted by Stamps.com and based on USPS guidelines. You may contact Stamps.com regarding this issue via their...

Zebra Printing Problems | Troubleshoot

If you are having trouble printing with your Zebra Printer, use this guide for help with some of the more common Zebra printer issues. Click through to the section below that best represents the issue you are experiencing: Print quality problems ...