Scale Troubleshooting

Troubleshoot: Scale missing from "Selected Scale" list (ConnectEasy on Windows)

ConnectEasy is the easiest way to integrate your scale with ShippingEasy on a Windows operating system. However, if after installing ConnectEasy, you find th...

Troubleshoot: USB scale is not reading weight

If you are having trouble with the connectivity of your USB scale with ShippingEasy, follows these steps to verify your scale is working: Navigate to Setting...

Troubleshoot: Dymo M25 USB digital postage scale

Dymo scales are popular models to integrate with ShippingEasy via our ConnectEasy app.  Learn more about ConnectEasy here.   If you have not already integra...

Find the Vendor ID (VID) and Product ID (PID) for my USB scale (Applet Integration) | How To

This document troubleshoots a feature that is no longer available in ShippingEasy. The Java Applet integration method for printers and scales has been replac...

Stamps.com Digital Postage Scale | Troubleshoot

If you have not already integrated your scale with ShippingEasy, refer to our set up guide If your Stamps.com scale will not turn on: This scale is powered ...