Return Labels

Return postage options | Guide

While you can always require that your customers handle all of the shipping logistics of their returns, consumers prefer buying from companies that provide prepaid shipping labels. ShippingEasy provides two versatile options to accommodate any ret...

Scan-Based Return Shipments | FAQs

Unlike prepaid returns, scan-based returns are not paid for when the label is created. Instead, postage is deducted from your postage account when the return label is scanned into the mail stream. If the label isn't scanned, you're never charged f...

Can I use an express service when sending a return shipment?

Some express shipping services do allow for return labels to be generated, however a few do not. Below are the shipping services that do not allow for return shipments. USPS Priority Mail Express: Return shipments generated in ShippingEasy cannot...

UPS Return Label Settings | Overview

When you connect your UPS account to ShippingEasy, you have the option to create return labels using UPS services. Return labels are not available for UPS Surepost and Mail Innovation services. UPS Return Label Options UPS Return options include: ...

How to: Return an order that is not in my Shipment History

We know - no one likes returns. But since they're a reality of eCommerce, we've made it easy to generate a return label - whether or not you processed the original shipment via ShippingEasy. NOTE: if you have a record of the order in your SHIPMENT...

Can I create a return label?

When you can create a return label: ShippingEasy offers easy prepaid returns for domestic shipments. For more information, take a look at our step by step guide. When you cannot create a return label: International Shipments: ShippingEasy does ...

Can I return ship a package I sent to Canada?

Unfortunately, ShippingEasy only supports shipping orders that are originating from the United States. It was possible to send the original shipment to Canada, because the package could be picked up by a carrier in the United States. However, once...

FAQs: Prepaid return shipments

What is a prepaid return label? A prepaid return label is purchased by a merchant, paid for when printed, and provided to a customer in order to return product back to a warehouse. Restrictions for generating return labels apply on international...

Can I create a return label for an International shipment?

No. Unlike domestic returns, you cannot create a return label for an international shipment in ShippingEasy. USPS only supports return shipments originating in the US. Your customer will need to use a local carrier to return a product. We recommen...