General Info

Are there any restrictions on what I can insure?

For the most part, our insurance partner Shipsurance provides coverage for commodities relating to your shipping. However, there are some items that are restricted and are not able to be insured. NOTE: Shipsurance coverage is only provided for out...

Can I insure my international shipments?

Yes! Insuring international shipments is especially important. Once your package leaves the US, it's difficult to know how each country handles delivery. Just in case something happens, it's nice to know that you are covered!  Some USPS, FedEx, a...

How much does shipment insurance cost?

ShippingEasy provides affordable shipment insurance via our partner Shipsurance. Packages shipped using USPS can add additional coverage through Shipsurance. Packages shipped using FedEx and UPS can cover packages beyond the Declared Value using S...

How much insurance should I buy for a UPS shipment that's already insured for $100?

You should buy enough insurance to cover the full value of the shipment. While UPS shipments automatically include $100 of UPS insurance, ShippingEasy does not account for the included carrier insurance on the package when additional insurance fr...

How to: Insure a multibox shipment

Insuring a multiple package shipment in ShippingEasy is easy. Depending on the carrier, you have the option to purchase Shipsurance through ShippingEasy or carrier insurance through the carrier. Shipsurance FedEx UPS   Shipsurance: Shi...

How to: Set up insurance defaults for my shipments

Setting insurance defaults is the first step in automating insurance coverage for your shipments. ShippingEasy’s insurance settings allow you to tell the system when to trigger insurance automatically, saving you time and ensuring your preferences...

Limits on Shipment Insurance | Overview

Shipments can only be insured if they have tracking included on the package. This includes delivery confirmation, signature confirmation or adult signature confirmation. USPS Shipment Insurance Limits Service Carrier's Included Insurance Ships...

Receipt for ShippingEasy Subscription Charges | Overview

ShippingEasy account owners will receive a receipt each month, via email with a subject similar to: Your ShippingEasy, Inc. receipt [#1234-1234] The receipt may include: Your monthly subscription* fee Any add-ons* such as extra users, Inventory...

Troubleshoot: Insurance is not available with this service/packaging combo

You may encounter the error "Insurance is not available with this service/packaging combo" when trying to add insurance to a USPS shipment that does not include some form of delivery confirmation.     Most USPS shipments (domestic and internation...

Video: Shipment Insurance Overview

Welcome to ShippingEasy's video tutorial series! Find more videos on our YouTube channel or type "video" in the search bar above. Automatically insure packages by setting up your insurance settings within your account, or manually add insurance t...

What does the error message "we are unable to confirm insurance" mean?

On occasion, you may encounter an error when purchasing shipment insurance: We were unable to confirm insurance: Unexpected error received while processing insurance. Please contact us for support. If you see this particular error message on the S...

What happens to the insurance charge for a cancelled label?

ShippingEasy uses the Shipsurance API to calculate rates and purchase protection on your behalf. Should you cancel a label, you will be refunded for the insurance charge. Twice weekly, ShippingEasy will reconcile Shipsurance credits for cancelled ...

What insurance options does ShippingEasy provide?

Our insurance partner, Shipsurance, provides coverage against loss and damaged shipments at heavily discounted rates. What is Shipsurance? Shipsurance is a private shipping insurance provider that ShippingEasy works with to allow customers to pur...

Which carriers will insure the shipping costs associated with a shipment?

Depending on the insurance carrier you are using to cover your shipments, you may be able to insure the shipping costs associated with a shipment. With Shipsurance, you can insure your shipping costs, as long as you declare that amount for coverag...