Subscriptions and Billing

Add Additional Options to my Plan | How To

ShippingEasy is built for businesses of all sizes. Although your business may only need to ship a limited volume, that does not mean that you need to limit t...

Cancel my ShippingEasy Account | Guide

We are always sad to part ways with a customer, but we understand that sometimes you need to make hard decisions in the best interest of your business. If yo...

Change Billing Information - ShippingEasy Subscription | How To

If your credit card is approaching its expiration date or if your credit card information has changed, you will want to update ShippingEasy and your shipping...

Downgrade My Plan | How To

For our Basic ($29/mo) and above plans, ShippingEasy allows you to schedule a downgrade at any time in just a few steps. Downgrading your plan will decrease ...

FAQs: Annual Pre-Pay

In the past, ShippingEasy provided discounts for annual subscriptions. As of August 9, 2015, this option is no longer available to any user not currently sub...

Find My Subscription Payment Date | How To

ShippingEasy subscriptions are billed on a monthly payment cycle, on the same day every month. After your first month free trial, you will be charged your mo...

How to: Download my past ShippingEasy invoices

The ShippingEasy Subscription & Billing page allows you to quickly and easily review, and/or update your existing billing information, as well as download yo...

Reactivate a cancelled ShippingEasy subscription | How To

If you previously cancelled your ShippingEasy subscription, then decided to reactivate your subscription, we're happy to have you back! We've put together th...

Remove an Add-on from Plan - ShippingEasy Subscription | How To

No matter what plan you are on, ShippingEasy allows you to add and remove extra options such as the number of users, or Customer Marketing, known as "add-ons...

Sales Tax | FAQs

As a business, the law requires ShippingEasy to charge state sales tax. Starting May 8, 2018, ShippingEasy will invoice for sales tax. Learn more about sales...

ShippingEasy Plan and Current Monthly Label Use | Guide

ShippingEasy offers a range of subscription plans to fit businesses of all sizes. Learn more about available plans. Each plan includes a limited number of sh...

ShippingEasy Plans and Features | Overview

As of January 28, 2021, ShippingEasy's legacy free starter plan will no longer be available. ShippingEasy subscribers using the legacy free starter plan will...

ShippingEasy Subscriptions | FAQs

Everything you need to know about signing up for a subscription with ShippingEasy. When does my free trial end? Your free trial begins immediately after yo...

ShippingEasy's Starter Plan | Overview

ShippingEasy offers a reduced subscription plan - the Starter plan. This plan is available to anyone who ships 50 packages or less a month from the U.S. It i...

Starter Subscription | FAQs

As of January 28, 2021, ShippingEasy released a $5 Starter plan. This includes more features such as ConnectEasy for a more streamlined printing process. Shi...

Turn Off Customer Marketing Subscription | How To

ShippingEasy's Customer Marketing solution is a great way to stay in touch with your customers after a shipment as well as encourage new sales with campaigns...

Turn off the Inventory Integration from my subscription | How To

ShippingEasy's Inventory management solution is a great way to keep track of your stock levels across all your platforms in one place. Of course, if you’d ra...

Upgrade Plan - ShippingEasy Subscription | How To

No matter what plan you are on, ShippingEasy allows you to upgrade at any time in just a few steps. Upgrading your plan not only gives you a higher number of...

What am I billed for in ShippingEasy?

When using ShippingEasy, you will find that you receive invoices from both ShippingEasy and your shipping providers, such as USPS, UPS, and FedEx. Here, we h...

Why do you need my credit card information if I'm on the legacy Starter plan?

As of January 28, 2021, ShippingEasy's legacy free starter plan will no longer be available. ShippingEasy subscribers using the legacy free starter plan will...

Why was I upgraded?

As your business grows, your ShippingEasy account seamlessly grows with you. To help you stay on top of your shipping volume, we'll send notifications if you...