Subscriptions

Am I locked into this plan?

No. You can change your plan details at any time. Upgrades take place immediately. Downgrades take place at the end of your current billing period. Monthly s...

Cancel my ShippingEasy Account | Guide

We're always sad to part ways with a customer, but we understand that sometimes you need to make hard decisions in the best interest of your business. If you...

Change Billing Information - ShippingEasy Subscription | How To

If your credit card is approaching it's expiration date or if your credit card information has changed, you will want to update ShippingEasy and your shippin...

Does ShippingEasy automatically downgrade me?

No. ShippingEasy does not automatically downgrade you at any point.  ShippingEasy only assists in upgrading you to a plan based on shipping volume to avoid ...

Downgrade my plan | How To

For our Basic ($29/mo) and above plans, ShippingEasy allows you to schedule a downgrade at any time in just a few steps. Downgrading your plan will decrease ...

FAQs: Annual Pre-Pay

In the past, ShippingEasy provided discounts for annual subscriptions. As of August 9, 2015, this option is no longer available to any user not currently sub...

FAQs: Sales Tax

As a business, the law requires ShippingEasy to charge state sales tax. Starting May 8, 2018, ShippingEasy will invoice for sales tax. Learn more about sales...

Find My Subscription Payment Date | How To

ShippingEasy subscriptions are billed on a monthly payment cycle, on the same day every month. After your first month free trial, you will be charged your mo...

How to: Add additional options to my plan

ShippingEasy is built for businesses of all sizes. Although your business may only need to ship a limited volume, that doesn't mean that you need to limit th...

How to: Add the Inventory Integration to my subscription

ShippingEasy offers a simplified Inventory management solution, enabling you to track Product stock levels, store Suppliers details, and manage Purchase Orde...

How to: Change where ShippingEasy sends my invoice

Invoices for ShippingEasy are sent to the original email address used to set up the account. If you have updated the primary account email log-in, please no...

How to: Download my past ShippingEasy invoices

The ShippingEasy Subscription & Billing page allows you to quickly and easily review, and/or update your existing billing information, as well as download yo...

How to: Reactivate a cancelled ShippingEasy subscription

If you previously cancelled your ShippingEasy subscription, then decided to reactivate your subscription, we're happy to have you back! We've put together th...

How to: Turn off the Inventory Integration from my subscription

ShippingEasy's Inventory management solution is a great way to keep track of your stock levels across all your platforms in one place. Learn more about this ...

Reasons to Upgrade from the Starter Plan | Overview

We created our freeStarter Plan to help youget started shipping online. Once youhave yourstores configured and the orders start rolling in, you need a plan t...

Remove an Add-on from Plan - ShippingEasy Subscription | How To

No matter what plan you're on, ShippingEasy allows you to add and remove extra options such as number of users, Customer Marketing, or Inventory Management, ...

ShippingEasy Plan and Current Monthly Label Use | Guide

ShippingEasy offers a range of subscription plans to fit businesses of all sizes. Learn more about available plans. Each plan includes a limited number of sh...

ShippingEasy Plans and Features | Overview

ShippingEasy offers dynamic plans to provide all types of businesses with solutions that fit their needs. Each section below provides a detailed comparison o...

ShippingEasy's FREE Starter Plan | Overview

ShippingEasy offers a FREE subscription plan - the Starter plan. This plan is available to anyone who ships 50 packages or less a month from the U.S. It incl...

Turn Off Customer Marketing Subscription | How To

ShippingEasy's Customer Marketing solution is a great way to stay in touch with your customers after a shipment as well as encourage new sales with campaigns...

Upgrade Plan - ShippingEasy Subscription | How To

No matter what plan you're on, ShippingEasy allows you to upgrade at any time in just a few steps. Upgrading your plan not only gives you a higher number of ...

What am I billed for in ShippingEasy?

When using ShippingEasy, you will find that you receive invoices from both ShippingEasy and your shipping providers, such as USPS, UPS, and FedEx. Here, we'v...

What happens if I ship more than 50 packages in a month on the Starter plan?

While our Starter plan is completely FREE, there are some limitations including high-impact features, limited support - and - a volume cap of 50 shipments pe...

Why do I see a new credit card saved to my ShippingEasy account?

We're all about streamlining processes here at ShippingEasy and several of our business partners are, too.  Stripe, our payment processor, has developed a w...

Why do you need my credit card information if I'm on the free Starter plan?

ShippingEasy loves small businesses! We offer a subscription-free Starter plan for shippers sending 50 or less packages each month. Even then, we ask for you...

Why was I upgraded?

As your business grows, your ShippingEasy account seamlessly grows with you. To help you stay on top of your shipping volume, we'll send notifications if you...

Will I be charged for a Stamps account that I open with ShippingEasy?

No. Any Stamps account that you open via ShippingEasy is completely free to you! We'll take care of the monthly subscription fee, you just cover postage purc...