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How do I send a customer notification when a BOPIS is ready for pickup?
Is it possible to automatically send a notification to the customer's email address when a BOPIS is ready for pickup?
Get me out of here
I hate Sites like yours
I signed up for the initial free plan but did provide my address and credit card info
I can't cancel account. If I want phone support...
Callback Shipment Notification Timing
Hello!
I'm building a custom integration with ShippingEasy and would like a little information about the shipment notification callbacks. I'm not seeing the ...
Account ID from API call
Hello, I'm wondering if there is a way to access the account_id value for a store from an API call? I see I can get it from an order object but I'm setting u...
Need to reactivate my account
Hi,
I would like to reactivate my account. Can someone contact me?
URL to go directly to an order in the dashboard
Is there a url that will go directly to an order in the dashboard?
I am creating an integration with a custom order processing system. I will be creating or...
Anyone else having problems with items not importing from eBay??
Each day I list about 25-35 items on eBay. At the end of each day, I import to SE. Only about half of my listings are actually making it to SE. It is very...
cancelled account
I think my account was accidently cancelled. Can someone assist me with reinstating it? My account was listed as lularoetabathahouston@gmail.com.
Thanks,
T...
Packing Slips are printing double sided
I saw someone else asked how to stop double-sided printing on a mac for the labels but there was no solution. I have the same problem.
Is there any settings ...
why am i being charged some shipping?
I have the weight set up on my shopify and customer was charged $5.00 for shipping but I am still being charged a fee of $3.42 for shipping also. How do I fi...
How to turn off automatic GlobalPost
Our international shipments (through shippingeasy.com account) now automatically get sent through GlobalPost and our experience thus far is that it adds sign...
Export Customer Address
I need to send all my customers a postcard, is there some way to export my complete customer address list so I can print address labels?
How to send tracking info to Paypal?
Paypal recently limited our account because 2 customers complained that they did not receive their packages (USPS had delays). Paypal then restricted our acc...
how to obtain refund for USPS-shipped package to Australia, service suspension
Hi,
I shipped a package to Australia nearly 3 months ago via USPS Priority Mail. In that time, service has been suspended to Australia. The conclusion of m...
international package returned - customs info missing
Hello , My package to Australia was returned to me for insufficient content description.
Apparently the electronic submitted custom label had different info...
Shipment Callback Authentication Failing
I have a website where I've implemented the ShippingEasy PHP library to receive shipping notification via webhook. ShippingEasy is reaching the correct URL b...
Connecting to Store
Hello,
When I try to reconnect to my store, I get sent to a page of a little Robot and it states "Hate it when this happens! The application encountered an ...
WooCommerce Order Status Not Updated
My store is no longer getting updated when items are shipped from shippingeasy. Did something change in how you are connecting to the REST API? This used to ...
"Awaiting Fulfillment" vs "Awaiting Shipment"
What's the difference between the order statuses of "Awaiting Fulfillment" and "Awaiting Shipment"? How does an order end up in each of those statuses?
Dymo 450 runs labels through but nothing on the label
Dymo 450 runs labels through but nothing on the label. If i do a windows test page it will print on label but i cannot print a label from the the Dymo versio...
Add Product Type to packing slip
How do i add a column with the "product type" associated with the line item that was ordered?
For packing slips
Shopify
Deleting "failed labels"
How do I delete failed labels in Ready to Print? I do NOT want to retry.
"Order #M-XXXXXX-XXX: shipments in a state of 'Label Failed' cannot be cancelled."
...
Orders Not Showing
I have ordered few products and products are listing on Products menu,but not listing on Orders Menu
Amazon Buy Shipping Services options
I am wanting to set up shipping easy to use buy shipping services from amazon so I can go directly through their server. However, I still want to get the UPS...
Is it possible to integrate Shipping easy with ERP Microsoft Dynamics Great Plains
Hi Users,
We are using Magento as the front end and our ERP is Microsoft Dynamics Great plains. We need to send the shipping updates to the ERP. Is there i...
Return Label Email
We create a pre-printed return label with all of our shipments. When we create a return label it automatically emails it to the customer, but they have not ...
How Get My Transactions to Show Up In QuickBooks?
I sent my question to support, but they never get back to me.
I connected both of my stores and even tested the flow; everything works perfectly, which mak...
Shipping consolidation
Is there a way to combine two orders into one for shipping purposes? I have a customer who places one order then a few hours later on the same day places an...
Date Picker
I'm looking for a date picker that the customer can select that will integrate over with SE. Using Shopify as platform.
I've found a few plug ins within s...
Shipping in poly 'bag' mailers
I will be needing to routinely fulfill orders to customers by shipping. Having never done this before (literally - never done ANY commercial shipping to any...