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Shippingeasy 'disconnected' from woocommerce store. Cant' connect
I've gone through the Things to check list:
SSL enabled (https://)
WordPress 5.4.2
WooCommerce 4.3
Store is SSL enabled (https://)
URL is correct (root of U...
Cancelling orders without a refund?
Hi there.
I mislabeled a bunch of shipments and they were sent back to me. I cancelled all of the labels but have yet to receive a refund. But then when I cl...
How to edit weight on return shipping label?
Hi,
I am creating a return label for a customer who bought many items and is now only returning 2. The weight of the return is significantly less than the or...
Need to reactivate my account
Hi,
I would like to reactivate my account. Can someone contact me?
How to turn off automatic GlobalPost
Our international shipments (through shippingeasy.com account) now automatically get sent through GlobalPost and our experience thus far is that it adds sign...
how to obtain refund for USPS-shipped package to Australia, service suspension
Hi,
I shipped a package to Australia nearly 3 months ago via USPS Priority Mail. In that time, service has been suspended to Australia. The conclusion of m...
Callback Shipment Notification Timing
Hello!
I'm building a custom integration with ShippingEasy and would like a little information about the shipment notification callbacks. I'm not seeing the ...
URL to go directly to an order in the dashboard
Is there a url that will go directly to an order in the dashboard?
I am creating an integration with a custom order processing system. I will be creating or...
Anyone else having problems with items not importing from eBay??
Each day I list about 25-35 items on eBay. At the end of each day, I import to SE. Only about half of my listings are actually making it to SE. It is very...
cancelled account
I think my account was accidently cancelled. Can someone assist me with reinstating it? My account was listed as lularoetabathahouston@gmail.com.
Thanks,
T...
Connecting to Store
Hello,
When I try to reconnect to my store, I get sent to a page of a little Robot and it states "Hate it when this happens! The application encountered an ...
Add Product Type to packing slip
How do i add a column with the "product type" associated with the line item that was ordered?
For packing slips
Shopify
Orders Not Showing
I have ordered few products and products are listing on Products menu,but not listing on Orders Menu
Amazon Buy Shipping Services options
I am wanting to set up shipping easy to use buy shipping services from amazon so I can go directly through their server. However, I still want to get the UPS...
Cancel Page
When I try to cancel my account, the cancel page goes off the bottom of the screen and I am unable to scroll it up to "submit" it.
Can I cancel via this forum?
USPS Tracking Status
Shipping Easy Community:
Is the USPS Tracking Service down? We have a long list of shipments that status "label created" but we have dropped them off at a C...
Label has not arrive to email
Yesterday i bought 2 labels and they not arrived to my email so I cancel one and bougth it again and I recived only the "cancel" email and never the actual l...
International Shipping
We are a company based in South Africa and need to decrease our international shipping costs but keep up our customer service.
Does Shipping Easy allow for I...
Ability to see all orders with the same exact items from the orders page
We would like to be able to see all orders with the same exact mix of items at once. For example, show all orders where someone ordered a Black Large Shirt a...
Using Customers Own Shipping Accounts
We are a B-B online store using BigCommerce. Many customers would like to use their DH:/FEDEx/UPS accounts instead of the default Big Commerce Settings of pr...
How do I send a customer notification when a BOPIS is ready for pickup?
Is it possible to automatically send a notification to the customer's email address when a BOPIS is ready for pickup?
Get me out of here
I hate Sites like yours
I signed up for the initial free plan but did provide my address and credit card info
I can't cancel account. If I want phone support...
Account ID from API call
Hello, I'm wondering if there is a way to access the account_id value for a store from an API call? I see I can get it from an order object but I'm setting u...
Packing Slips are printing double sided
I saw someone else asked how to stop double-sided printing on a mac for the labels but there was no solution. I have the same problem.
Is there any settings ...
why am i being charged some shipping?
I have the weight set up on my shopify and customer was charged $5.00 for shipping but I am still being charged a fee of $3.42 for shipping also. How do I fi...
Export Customer Address
I need to send all my customers a postcard, is there some way to export my complete customer address list so I can print address labels?
How to send tracking info to Paypal?
Paypal recently limited our account because 2 customers complained that they did not receive their packages (USPS had delays). Paypal then restricted our acc...
international package returned - customs info missing
Hello , My package to Australia was returned to me for insufficient content description.
Apparently the electronic submitted custom label had different info...
Shipment Callback Authentication Failing
I have a website where I've implemented the ShippingEasy PHP library to receive shipping notification via webhook. ShippingEasy is reaching the correct URL b...
WooCommerce Order Status Not Updated
My store is no longer getting updated when items are shipped from shippingeasy. Did something change in how you are connecting to the REST API? This used to ...