How can I post to the forum?

When I try to post to the forum, it says I don't have an account, but I have a ShippingEasy account. How do I post to the forum?

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  • ShippingEasy
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Is tracking information available through the GET function in the API?

Hi, I just have a quick question regarding the information that is available to me through the GET function. I've been looking over this page here: http://sh...
  • Darian Scatton
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  • 5 comments
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Cancelled shipment but want to reship.

I cancelled a shipmentand now want to repurchase shipment for that order. How can I do this? The only place the order shows up is in shipping history. I want...
  • Lonny Jarrett
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  • 3 comments
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Create order with product images

How can we send image url as a parameter while creating an order?. I am using PHP. Integrate ShippingEasy API module. Called create API. but I dont know wher...
  • tudip
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Prematurely cancelled my account

I meant to downgrade, but accidentally cancelled it. Can I get it back or is it gone for good? I hadnt downloaded anything for taxes yet.
  • Lauren Frederick
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Cancelled Account

Hello   I cancelled my account a little while ago but would like to come back to using your free service. I tried to login but it says account cancelled and ...
  • Michelle Betts
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Order stuck in ready to print due to not enough postage

I have an order that is stuck in ready to print with the following message This is the error message we've received back from USPS: There is not enough money...

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  • Jim Leuty
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How to add signature confirmation to UPS shipment

I created a rule per the instructions to add Adult signature confirmation to shipments when destination country is not US. I create a shipment to Canada usin...
  • JJ Larkin
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Orders page and how to edit item info on order

I am struggling with the Orders page and being able to edit items within an existing unshipped order. I would think that my orders would show up on the Order...
  • JJ Larkin
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Zebra 450 printing - need to rotate labels so that they print correctly

i setup my Zebra 450 and it is printing great from the UPS and FEDEX sites. I have setup Connect Easy but still have a problem with the label image coming o...
  • Dennis Coons
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Can I automatically sync WooCommerce orders with my ShippingEasy account ?

I have a website running on Wordpress using WooCommerce. Is there any way to automatically sync orders with my ShippingEasy account without having to manuall...
  • ShippingEasy
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Feeding blank label after printing?

My GC42O0d zebra printer feeds a blank label after printing a label. I do have single sheet set up correctly in the settings. And I believe I have the settin...
  • Werner Berry
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Labels not printing correctly

For some reason all of my labels are printing in corner of the page so important info is getting cut off. I can't change this setting on my printer end so I ...
  • Jamai Lowell
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Woocommerce Store not syncing - followed all steps...

Hi there. We recently moved our website from Shopify to WordPress and we're having issues syncing our store. I followed the instructions and everything seems...
  • Jason Britton
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When i print a shipping label... how do i remove the packing slip?

I am using labels with have 2 on 1 piece of paper (8 x 11). I want to ONLY print the shipping label, not both shipping label and the packing slip. Each time...
  • Aris Allahverdian
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How can I change the store name?

When my customers receive an email, the FROM field includes the store name in my sidebar under "Stores." How can I change the store name? I'd like it to be m...
  • Wayne Stiles
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Woocommerce Store Setup

I'm not sure where to find this information, and I have looked in many places. Do we need to have Woocommerce shipping plugins installed on our site in order...
  • erich olsen
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Shipping Easy won't update my NEW Endicia Account Number

I've had a number of Endicia accounts, and closed the excess ones that appear on my Shipping Easy "shipping rates" page. However, those ones are still visibl...
  • Chris Burkard
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Get correct shipping speed when automatically drop ship order from eBay using Amazon MCF

I want to create a rule that will automatically take the orders I get from eBay and submit them to Amazon for MCF. When making a rule for this, it wants me t...
  • EvanTen3 Meinerts
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Can't select carrier service for international packages!

I've used the shipping easy app through my Big Commerce account for a couple years without issue. All of a sudden I can't get it to cooperate with internatio...
  • Drew Herring
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Pickup Request Failed

When I look at my shipping history my last four pick up requests indicate "Pickup Request Failed"..... see image. It also says USPS Carrier pick up API error...
  • MARK PERESS
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Starter account charged for Basic but type didn't change

I have been charged on my 2 previous billing cycles for a Basic Plan, but my account type never changed. I also never authorized these charges, though I'd li...
  • Hideaway
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Why don't I get email support anymore? I'm on the Starter plan

I used to see a little email icon inside the ShippingEasy app - but it's gone. What happened : (
  • ShippingEasy
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Why do I have to have two Endicia accounts?

I would just like to have one account to make it easier. Why do I need to have two?
  • ShippingEasy
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How long do I have to cancel a label if I do not use it?

  • ShippingEasy
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One of my items is out of stock so I can't ship the full order, how do I split the order?

I want to still ship some of the items.
  • ShippingEasy
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How can I get auto-refunded for unused return labels?

  • ShippingEasy
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