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How can I post to the forum?
When I try to post to the forum, it says I don't have an account, but I have a ShippingEasy account. How do I post to the forum?
Undeliverable Status
Hi Shippingeasy,
We have the Order number 112-6310628-0498617 has the status in "Undeliverable".
Here is the tracking number: 9400110200828544585363
We have...
Prematurely cancelled my account
I meant to downgrade, but accidentally cancelled it. Can I get it back or is it gone for good? I hadnt downloaded anything for taxes yet.
My Woocommerce orders no longer appear in ShippineEasy
Yesterday my orders stopped appearing in ShippingEasy. I had to use Shippo.
I have even archived and reinstalled the store in ShippingEasy, with new Store A...
WooCommerce - displaying shipping options
I'm still a bit confused on how things work with WooCommerce on a WordPress site. I have everything installed, API/Secret/Store Keys installed. I'm trying to...
Instructions to Carrier Delivery Person
When I was shown the demo I asked about how to add shipping/delivery instructions (Ok to leave at door, Please leave at the side door, Please deliver to back...
Label Dates
I just signed up today. I switched from Shipstation to Shipping Easy. Are you working on the ability for us to set a default cut-off time for a shipping labe...
Updated Walmart Credentials
I received an email from shipping easy stating I needed to update my credentials for integration with my Walmart store. After following the prompts, I rece...
Stop double-sided printing
Anyone else have trouble with packing slips automatically printing double sided when you print multiple orders? It only happens when we use ShippingEasy/Conn...
How can I find out what I paid for shipping last year for tax purposes?
I no longer have a paid subscription for your service and cannot access any reports to find out how much I spent on shipping services last year, which I need...
Existing Endicia Account Accesss
Hi, We have an existing Endicia account. Can we use it or do we need to use the account shipping easy provides? Also, when I try to connect to my Endicia acc...
3dCart API setup
We have a new 3dCart store and would like to link it and Shipping Easy. However all the documentation talks about the SOAP API and 3dCart now uses the REST A...
Resize labels?
Hi,
We'd like to know if there is a way to scale printed labels down a hair? To say, 90%?
Here is why...
Our most frequently used box is a 4x4x4 because th...
PAY PAL ORDERS
PAY PAL ORDERS COME INTO MAGENTO AS PROCESSING.
THEY ARE SENT DIRECT TO SHIPPING EASY.
THIS IS NOT CORRECT. CAN WE CHANGE TO NOT BE SENT UNTIL ORDER IS LOOKE...
Shipment from UK to Singapore: TAX & CLEARANCE FEE payment
Hi,
May i seek for an advise what does this mean - as i saw this in the shipment tracking (which not progressing):
COMMENT
TAX AND CLEARANCE FEE $xxx SGD M...
Cannot purchase postage
Hello, I just updated my billing information to include the billing with stamps.com and it keeps popping up error-failed attempt to purchase when I try to bu...
Woocommerce not syncing
This is maddening, I have followed all of the information regarding syncing my woocommerce store with Shipingeasy. It was working great for a while, and then...
International Shipping to Germany
Hello,
I terribly confused about a package I'm trying to send. I have a few rare books that I'd like to send either together or separately. Total they are wo...
Shipping date
I purchased an international shipping label; however, the product was on backorder and couldn't send the order as indicated on the label. How can I change th...
Remove Condition from Packing Slip
I do not like the condition shown in parenthesis at the end of the item description. How can I remove that?
SHIPPING TO CANADA WITH FREE PLAN TYPE
Can I ship to Canada with the FREE plan type? If so, how do I do that? I entered the address, but the shipping fee did not populate. Please let me know as...
Drop Shipping
I am new to this and I am using the free trial to figure things out. I was marking all items as shipped that I did not ship thru ShipingEasy to clear them f...
New user Paypal not integrating
I have followed all the directions everything is connected but have not had an initial sync? it has been a couple hours and I will have over the first 50 ord...
ConnectEasy -- How to print from two computers
Hi there -- I intially set up Connect Easy on my laptop and it worked great connecting to my label printer. I now need to be able to print from both my lapto...
3dcart store integration not working
i have follwed the video and steps on integrating but everytime i click verify and continue, it says credentials could not be validated, what am i doing wrong?
Equipment Questions
Do you require the upgraded plan to use two printers. one to print invoice/pick sheet using laser printer and one to print our 4x6 label using dymo 4xl.
Why...
PrestaShop Postback
I can't get the postback function to work. I setup my SSL and freindly URLs today. I reinstalled the module and I still get an error during postback. I don't...
Endicia "No Physical Address" Error Message
Hello, trying to set up to ship my Ebay orders. When I try to register with Endicia as part of the process, I keep getting an error message that No Physical ...
Is tracking information available through the GET function in the API?
Hi,
I just have a quick question regarding the information that is available to me through the GET function.
I've been looking over this page here: http://sh...
How to remove Shipping easy Logo from label?
How can I eliminate "Shipping Easy" Logo from the printed shipping label?
It's very undesirable and unprofessional.
I tried uploading a blank white image in...