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How can I post to the forum?
When I try to post to the forum, it says I don't have an account, but I have a ShippingEasy account. How do I post to the forum?
cancel free trial
I have a promo code to get basic plan from usps and i want to take advantage of it. I mistakenly signed up for the free trail. can you please cancel my trial?
How to remove shipping costs from labels
I have searched everywhere and can't seem to find the answer as ever link listed, especially for stealth shipping, is broken. Most of my labels do not have s...
Shipping rates
With constant changes in USPS rates is their a table somewhere that actually displays the current Shippingeasy USPS rates? It seems like every week they are ...
How do I send a customer notification when a BOPIS is ready for pickup?
Is it possible to automatically send a notification to the customer's email address when a BOPIS is ready for pickup?
Get me out of here
I hate Sites like yours
I signed up for the initial free plan but did provide my address and credit card info
I can't cancel account. If I want phone support...
Callback Shipment Notification Timing
Hello!
I'm building a custom integration with ShippingEasy and would like a little information about the shipment notification callbacks. I'm not seeing the ...
Account ID from API call
Hello, I'm wondering if there is a way to access the account_id value for a store from an API call? I see I can get it from an order object but I'm setting u...
Need to reactivate my account
Hi,
I would like to reactivate my account. Can someone contact me?
URL to go directly to an order in the dashboard
Is there a url that will go directly to an order in the dashboard?
I am creating an integration with a custom order processing system. I will be creating or...
Anyone else having problems with items not importing from eBay??
Each day I list about 25-35 items on eBay. At the end of each day, I import to SE. Only about half of my listings are actually making it to SE. It is very...
cancelled account
I think my account was accidently cancelled. Can someone assist me with reinstating it? My account was listed as lularoetabathahouston@gmail.com.
Thanks,
T...
Want to reactivate my account
I want to know how do I go about reactivating my account? I canceled it because I wanted to downgrade and didn’t understand how. Now that I’ve had some train...
Packing Slips are printing double sided
I saw someone else asked how to stop double-sided printing on a mac for the labels but there was no solution. I have the same problem.
Is there any settings ...
why am i being charged some shipping?
I have the weight set up on my shopify and customer was charged $5.00 for shipping but I am still being charged a fee of $3.42 for shipping also. How do I fi...
How to turn off automatic GlobalPost
Our international shipments (through shippingeasy.com account) now automatically get sent through GlobalPost and our experience thus far is that it adds sign...
Export Customer Address
I need to send all my customers a postcard, is there some way to export my complete customer address list so I can print address labels?
How to send tracking info to Paypal?
Paypal recently limited our account because 2 customers complained that they did not receive their packages (USPS had delays). Paypal then restricted our acc...
how to obtain refund for USPS-shipped package to Australia, service suspension
Hi,
I shipped a package to Australia nearly 3 months ago via USPS Priority Mail. In that time, service has been suspended to Australia. The conclusion of m...
international package returned - customs info missing
Hello , My package to Australia was returned to me for insufficient content description.
Apparently the electronic submitted custom label had different info...
Shipment Callback Authentication Failing
I have a website where I've implemented the ShippingEasy PHP library to receive shipping notification via webhook. ShippingEasy is reaching the correct URL b...
Connecting to Store
Hello,
When I try to reconnect to my store, I get sent to a page of a little Robot and it states "Hate it when this happens! The application encountered an ...
WooCommerce Order Status Not Updated
My store is no longer getting updated when items are shipped from shippingeasy. Did something change in how you are connecting to the REST API? This used to ...
"Awaiting Fulfillment" vs "Awaiting Shipment"
What's the difference between the order statuses of "Awaiting Fulfillment" and "Awaiting Shipment"? How does an order end up in each of those statuses?
Fed Ex billing different than what Shipping Easy states the charge is.
Why am I constantly billed a different amount (higher) than what Shipping Easy quotes and charges me?
Int'l Package Returned To Me
Recently purchased and shipped out an Int'l package but it was returned to me due to missing customs forms. Cannot request refund because it was already scan...
International package returned to me.
Recently purchased and shipped out an international label (1Z0X3V576782400248) but it was returned to me because I did not include customs forms (my fault). ...
Dymo 450 runs labels through but nothing on the label
Dymo 450 runs labels through but nothing on the label. If i do a windows test page it will print on label but i cannot print a label from the the Dymo versio...
Add Product Type to packing slip
How do i add a column with the "product type" associated with the line item that was ordered?
For packing slips
Shopify
Reinstate Cancelled Account
I wanted to reinstate my account but i can't find where or how to do so. I have been searching for 20 minutes and can't even find a number to call for help.....