How can I post to the forum?

When I try to post to the forum, it says I don't have an account, but I have a ShippingEasy account. How do I post to the forum?

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  • ShippingEasy
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Get me out of here

I hate Sites like yours I signed up for the initial free plan but did provide my address and credit card info I can't cancel account. If I want phone support...
  • steven johnson
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Create order with product images

How can we send image url as a parameter while creating an order?. I am using PHP. Integrate ShippingEasy API module. Called create API. but I dont know wher...
  • tudip
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Need to reactivate my account

Hi, I would like to reactivate my account. Can someone contact me? 
  • Yaroslav Tymkiv
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  • 2 comments

Callback Shipment Notification Timing

Hello! I'm building a custom integration with ShippingEasy and would like a little information about the shipment notification callbacks. I'm not seeing the ...
  • Anthony Nixon
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Account ID from API call

Hello, I'm wondering if there is a way to access the account_id value for a store from an API call? I see I can get it from an order object but I'm setting u...
  • Anthony Nixon
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URL to go directly to an order in the dashboard

Is there a url that will go directly to an order in the dashboard? I am creating an integration with a custom order processing system.  I will be creating or...
  • Michael Jefferies
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Anyone else having problems with items not importing from eBay??

Each day I list about 25-35 items on eBay.  At the end of each day, I import to SE.  Only about half of my listings are actually making it to SE.  It is very...
  • Deb VanHouten
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Prematurely cancelled my account

I meant to downgrade, but accidentally cancelled it. Can I get it back or is it gone for good? I hadnt downloaded anything for taxes yet.
  • Lauren Frederick
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cancelled account

I think my account was accidently cancelled. Can someone assist me with reinstating it? My account was listed as lularoetabathahouston@gmail.com.  Thanks,  T...
  • Tabatha Houston
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Cancelled Account

Hello   I cancelled my account a little while ago but would like to come back to using your free service. I tried to login but it says account cancelled and ...
  • Michelle Betts
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Want to reactivate my account

I want to know how do I go about reactivating my account? I canceled it because I wanted to downgrade and didn’t understand how. Now that I’ve had some train...
  • LeRon Summers
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  • 1 comment
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Packing Slips are printing double sided

I saw someone else asked how to stop double-sided printing on a mac for the labels but there was no solution. I have the same problem. Is there any settings ...
  • Ingrid Ochoa
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why am i being charged some shipping?

I have the weight set up on my shopify and customer was charged $5.00 for shipping but I am still being charged a fee of $3.42 for shipping also. How do I fi...
  • taylor Petrea
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Order stuck in ready to print due to not enough postage

I have an order that is stuck in ready to print with the following message This is the error message we've received back from USPS: There is not enough money...

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  • Jim Leuty
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How to add signature confirmation to UPS shipment

I created a rule per the instructions to add Adult signature confirmation to shipments when destination country is not US. I create a shipment to Canada usin...
  • JJ Larkin
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How to turn off automatic GlobalPost

Our international shipments (through shippingeasy.com account) now automatically get sent through GlobalPost and our experience thus far is that it adds sign...
  • Randall Hertzler
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  • 2 comments

Export Customer Address

I need to send all my customers a postcard, is there some way to export my complete customer address list so I can print address labels? 
  • Mary Alioto
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How to send tracking info to Paypal?

Paypal recently limited our account because 2 customers complained that they did not receive their packages (USPS had delays). Paypal then restricted our acc...
  • Paul Husing
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how to obtain refund for USPS-shipped package to Australia, service suspension

Hi, I shipped a package to Australia nearly 3 months ago via USPS Priority Mail.  In that time, service has been suspended to Australia.  The conclusion of m...
  • Justin Muessig
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international package returned - customs info missing

Hello , My package to Australia was returned  to me for insufficient content description. Apparently the electronic submitted custom label had different info...
  • ute schwemmer
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Add Product Type to packing slip

How do i add a column with the "product type" associated with the line item that was ordered?   For packing slips Shopify
  • Ned Miller
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Orders page and how to edit item info on order

I am struggling with the Orders page and being able to edit items within an existing unshipped order. I would think that my orders would show up on the Order...
  • JJ Larkin
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Zebra 450 printing - need to rotate labels so that they print correctly

i setup my Zebra 450 and it is printing great from the UPS and FEDEX sites. I have setup Connect Easy but still have a problem with the label image coming o...
  • Dennis Coons
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Can I automatically sync WooCommerce orders with my ShippingEasy account ?

I have a website running on Wordpress using WooCommerce. Is there any way to automatically sync orders with my ShippingEasy account without having to manuall...
  • ShippingEasy
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Feeding blank label after printing?

My GC42O0d zebra printer feeds a blank label after printing a label. I do have single sheet set up correctly in the settings. And I believe I have the settin...
  • Werner Berry
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Labels not printing correctly

For some reason all of my labels are printing in corner of the page so important info is getting cut off. I can't change this setting on my printer end so I ...
  • Jamai Lowell
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Free subscription feature question

I'm a bit frustrated that I can't even SEE my shipment history once I reach my shipment limit of 50 packages.  It seems unreasonable and only a troll tactic ...
  • Christina Yu
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  • 2 comments
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Woocommerce Store not syncing - followed all steps...

Hi there. We recently moved our website from Shopify to WordPress and we're having issues syncing our store. I followed the instructions and everything seems...
  • Jason Britton
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  • 1 comment
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accessing shipment history on starter plan

    i am utilizing the 50 shipments per month starter plan and shipped 52 packages, thus unable to access my account by shipping easys default, how...
  • John Cline
  • 0 votes
  • 2 comments
  • Completed