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Error adding UPS One Balance
I tried to add UPS to One Balance, but after filling out all the fields, I'm getting an error message "Error submitting the form. Please try again."
I tried ...
Argh - you've hobbled the "Create Order" function!
Hey there-
Some of the changes I've been seeing on the site lately have been pretty good, but some time this week, you've made an edit to the "Create A Manua...
PayPal not Syncing
I have not been able to sync to my PayPal store since late August. Any information regarding what happened and how to fix it would be welcome.
PrestaShop ShippingEasy Module, where is it?
First, I don't understand why I need to create a second account for your DAMN Zend framework, I already created one on api.shippingeasy.com
Second, you claim...
Shipping Easy Down?
Hey is Shipping Easy down? Trying to get shipments out and can't because it's non-responsive?
Stamps.com Conversion Frozen
When I log into ShippingEasy, the screen says "Your ShippingEasy account is unavailable during conversion. Please wait for the update to complete." It has di...
Walmart integration issues
I continue running into the issue of new orders (acknowledged in Walmart's portal) not showing up in Shipping Easy. I have integrated and it says they are c...
WooCommerce Store Continuously Disconnecting
Hi There,
I manage a WooCommerce store for a client and they use ShippingEasy to manage their shipping. For the past month, the store keeps disconnecting. I ...
Trial Setup - Physical Address could not be verified with USPS
Hello,
I am trying to setup an account with Shipping Easy but cannot make it past Adding a Shipping Carrier. When I enter all of my information, it cannot...
ShippingEasy Not Updating Shipped Orders on Etsy
Greetings,
After running about 100 hundred Etsy orders found out ShippingEasy is not updating Etsy that the orders are filled. Is this a common problem betw...
One Balance Error - Disconnected - Can't Add Money, Delete One Balance or Find an Email or Phone for Support
One Balance Multiple Errors - ShippingEasy Please Help
I'm so pissed. How does Shipping Easy have zero support for Starters? I have spent hours on hours l...
Out of sync error on USPS One Balance
I have been trying to send packages regularly through ShipEasy but for the last month or so my primary carrier (USPS) has been "out of sync" which cause me t...
USPS specific delivery error is not showing up in the filters
I have a filter setup, that has everything enabled, except "Delivered", so I can see if something didn't get returned, or if there was a delivery error.
I ca...
auto refill of postage
When Shippingeasy switched to Stamps.com, my auto refill of my postage stopped. How do I fix that?
USPS Rates won't load / cannot create labels
Is there a known issue with the USPS rates today 5/30/24? The USPS rates haven't loaded all day. As a result, every time I try to create a label, I get an er...
New (international shipping) user questions and bug reports
We currently use Easypost for all our shipping (via APIs), but we need access to GlobalPost for shipment of international large envelope flats. So we created...
"Book time with an expert"
Hello!
I thought you should know that the "book time with an expert" button in ShippingEasy goes to a broken Calendly link. Would love to use this feature, b...
UPS - One Balance account
I am logged into my account and my account is indicating
"Shipping easy one balance Carriers: USPS + UPS"
However when I go to browse rates I received the fo...
Magento 2.4.3
Do you know when/have any plans to update what version of Magento you support? I have version 2.4.3 p1.
Need help
I forgot to put apt number I need to fix it
ShippingEasy Leaves Shopify Edited Orders Marked Partially Unfulfilled
If we make changes to an order, Shipping Easy informs the customer that we have only partially shipped their order. This adds extra customer service time as ...
ShippingEasy doesn't show order tags added by Shopify Flow
Tags added onto orders via Shopify Flow (automation app from shopify) do not show in Shipping Easy. We tried adding a delay to it (5 minute wait after order ...
Reinstate Cancelled Account
I am trying to reinstate a cancelled account and can not figure out how. I have looked through the forums and nothing. Please help.
Out of Sync One Balance for USPS
Hello! I recently encountered an error when trying to ship a package. USPS has disappeared from my list of carriers. The dashboard shows I need an update to ...
"An error was encountered while processing your request." while adding UPS to One Balance
Whenever I try adding UPS to One Balance I get the following error:
"An error was encountered while processing your request. Please try again later."
Postal Processing Facility
We've recently noticed a change to all international USPS shipping labels, as of Friday September 3.
All our international labels are being directed to "Post...
OneBalance account has math error, missing funds
This error occurred on August 18. Attached is a copy of the report - the numbers just don't add up. When I signed it that day, the balance shown to me was -$...
UPS bill for charges on items I have not sent
I received an invoice from UPS for charges on packages that I never sent. It seems impossible to contact a person here to talk to about closing my account an...
USPS rate provider account. - out of sync. Problem
Hello,I have been trying to send packages regularly through ShipEasy but for the last month or so my primary carrier (USPS) has been "out of sync" which caus...
Paypal orders not syncing
My Paypal orders are no longer syncing. My last paypal order that synced was on June 27, 2021. I have checked that Paypal is listed as "Connected" and that t...