Feature Requests | Marketing

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Let us know what would help you improve your customer communications and product marketing.

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  • Edit Cutomer Info

    Tricia 0 votes 1 comment

    If you could add the option to edit the customer information like address in the customer section that would be great. [ view more | comment ]

  • Customer Orders

    Tricia 0 votes 1 comment

    If we can create orders from the customer profile that would be great. [ view more | comment ]

  • Feature requests for the customers beta

    Jennifer 0 votes 2 comments

    Here are a few suggestions: 1) allow attachment of pictures or files to the notes 2) You must allow for searches of text in the notes fields!!! 3)Allow for automated emails based upon tags, so a sequence of emails that are separated by a few days when a tag exists. 4)Allow for text messaging SMS / MMS to customers when a phone number exists! You could do an integration with Twilo or something similar. [ view more | comment ]

  • Deleting old addresses or non-recommended addresses

    Jodi Hamilton 0 votes 1 comment

    You need to be able to delete "old" addresses for a customer.  This helps cut back on human error of using an incorrect address for shipping .. especially when you are shipping multiple orders and working quickly.  [ view more | comment ]

  • Date - Customer Management

    Chester Mills 0 votes 1 comment

     In the summary of "first order date" and "last order date" it only gives the Month and the day, (NO YEAR).  It would seem the year would be helpful.  As the data history accumulates it is important to know if the first order was Jan 10 2016 or 2017.  Currently you have to click into the customer to see it.  It is unknown on the summary screen. [ view more | comment ]

  • Integration with Magento

    Jeff Livingston 0 votes 1 comment

     Would like to be able to pick a few fields from Magento .. Like Customer Group to port over to the Customer Database. [ view more | comment ]

  • KEY customers identified

    Chester Mills 0 votes 1 comment

    It would be very very useful if in the customer section you could "code"  a customer so when they order it would flag or identify the customer in the order section. For Example Lets say there was a problem order you could flag the customer so when they reorder in the future we could triple check to make sure there is not a repeat. ID your best customers so when they order you can quickly stop and prioritize their order. When sending Promo emails you could flag or code so t... [ view more | comment ]

  • Customers - multiple items ordered same day create a status problem

    Chester Mills 0 votes 1 comment

    Many of my orders are a few different line items and Ebay does not put them under one order.  They send them on several different orders.  The system codes that customer as a repeat customer when in fact they only purchased once.  The "first order and the "last order" have the same date.     If there could be a rule like if the first order date = the last order date make the customer status "new" it would solve the problem.    If we could have rules regarding customer stat... [ view more | comment ]

  • Customer management features needed

    Jim Hobart 0 votes 2 comments

    I just did a quick run through customers beta after activating for our account. I realize this a beta preview with unfished features so just want to get your feedback early.  Here's a few items to consider: 1. As a shopify customer, most data matches what we already have when viewing a customer so will need to add more value here. Also, customer notes, etc - will they sync each way with shopify and amazon? That will be a real plus as we now have to go to each store to add ... [ view more | comment ]

  • Downloading Customer Data

    Argin Mehrabian 1 vote 1 comment

    One feature that would be super useful is the ability to download customer data into an excel or csv file. This would be really great because you can then import customers email and phone number data into Facebook and create ad groups of previous customers to re-target them for other products! This would be hugely helpful! [ view more | comment ]

  • customer tab email - format

    Chester Mills 0 votes 1 comment

    It would be great to be able to send emails with different fonts, pictures etc.  Its marketing so it needs to look good. We need to be able to add logo and add active links of web sites to the email. I noticed that the email comes <messages@customers.shippingeasyemail.com> is there a way for it to come from my email account address.  It also seems like it will get sent to spam or junk or clutter because of the address it is coming from.   Would also be nice to personalize ... [ view more | comment ]

  • Status of a customer

    Chester Mills 1 vote 3 comments

    On my orders tab  I would like to see the customer status on incoming orders (New Repeat or aged)  This would allow me to insert notes or promo items into the package while it's being shipped.  If the field customer status and last order could be part of my order screen it would be added value to me. Many thanks for your consideration   [ view more | comment ]

  • Amazon order numbers are too long to display last order information

    Bill 0 votes 1 comment

    The default customer page has columns labeled First Order and Last Order which are formatted as order-number/date.  Amazon order numbers are 19 characters long which prevents the date information from showing.  This situation limits the usefulness.  Also, being able to sort by column and customize column information would be very helpful.  I can't tell what the default sort order is or what column the display is sorted on.  Seems to be random.       [ view more | comment ]

  • Customers

    Jeff Livingston 0 votes 1 comment

    Email needs to be able to insert pics and styling..  [ view more | comment ]

  • Customer Rules

    Nathan Harkrader 1 vote 1 comment

    I would like to see customer rules available similar to shipping rules setup. I would like to automatically add tags to customers. For example, if a customer bought an item with the word "snow globe" in the title, the customer would be tagged with "snow globe".  If the customer bought an item with the word "paris", the customer would be tagged with "paris" Thanks, Nathan [ view more | comment ]

  • Email to customers

    Dog Collar Fancy 0 votes 1 comment

    Honestly I wasn't thrilled with the fact that I can't even see what the email to the customer looks like... can we put links in it? What shows as a signature by default? Anything? Why is there no html allowed?  [ view more | comment ]

  • Automatic syncing with other customer database

    Christina 0 votes 1 comment

    I would love to see a way where existing customers in our database can be automatically synced to this customer list. We already have a user/subscriber/customer database- but is not nearly as readable  I would also love to see automatic order syncing with our brick & mortar store. For example; "Customer A" has purchased from us online. If "Customer A" came to our physical store and purchased on our POS system, I would be able to type in their username or email associated w... [ view more | comment ]

  • Mass promo Email to customers and Email conversations with customers

    Yan Vilensky 0 votes 2 comments

    How many customers can potentially be included in "mass" emails?  Also, say I emailed a customer and after page refreshed, the email will become a link. What about customers' replies.....do they stay in their particular profiles and get saved as well? Sometimes it's not only important to keep track of what we emailed to them but evenly or even more important to be able to archive customers' replies and been able to view them as "conversations" while "in" those respective p... [ view more | comment ]

  • Customer Management Emails

    eHarleyParts.com 0 votes 1 comment

    I would like to see the ability to set an email for a future date/time delivery in the CM email feature.  This way I can write an email now, when I think of it, and have it set to be sent out at a certain, or more proper, time later in the day or week. [ view more | comment ]

  • First Impression

    Bill 0 votes 5 comments

    Just signed up, 2 things on my wish list right off the bat.  I would like to be able to see the number of orders as a column in the default display. It would be terrific if this could tie in with the order system to somehow alert us or flag and order from a repeat customer.  I would like add a customized Thank you note to that packing slip for example, or include a freebie gift, etc.  In other words let them know we realize they are a returning customer. [ view more | comment ]

  • Video

    Gregory 0 votes 0 comments

    Just saw the video, gonna try this out. This would save us money and can be more efficient compared to our current email/customer lists. [ view more | comment ]

  • How do I sign up for the Customer Management beta?

    ShippingEasy 0 votes 0 comments Closed for comments

    ShippingEasy's Customer Management Beta is now available to all interested customers! Enabling Customer Management in your ShippingEasy account is simple - just follow these steps. Thank you for your interest in our Customer Management Beta and for your willingness to be a part of this test! [ view more | comment ]


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