Feature Requests | Customer Marketing

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Let us know what would help you improve your CUSTOMER communications and product MARKETING.

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  • Status of a customer

    Chester Mills 1 vote 3 comments

    On my orders tab  I would like to see the customer status on incoming orders (New Repeat or aged)  This would allow me to insert notes or promo items into the package while it's being shipped.  If the field customer status and last order could be part of my order screen it would be added value to me. Many thanks for your consideration   [ view more | comment ]

  • Amazon order numbers are too long to display last order information

    Bill 0 votes 1 comment

    The default customer page has columns labeled First Order and Last Order which are formatted as order-number/date.  Amazon order numbers are 19 characters long which prevents the date information from showing.  This situation limits the usefulness.  Also, being able to sort by column and customize column information would be very helpful.  I can't tell what the default sort order is or what column the display is sorted on.  Seems to be random.       [ view more | comment ]

  • Customers

    Jeff Livingston 0 votes 1 comment

    Email needs to be able to insert pics and styling..  [ view more | comment ]

  • Customer Rules

    Nathan Harkrader 1 vote 1 comment

    I would like to see customer rules available similar to shipping rules setup. I would like to automatically add tags to customers. For example, if a customer bought an item with the word "snow globe" in the title, the customer would be tagged with "snow globe".  If the customer bought an item with the word "paris", the customer would be tagged with "paris" Thanks, Nathan [ view more | comment ]

  • Email to customers

    Dog Collar Fancy 0 votes 1 comment

    Honestly I wasn't thrilled with the fact that I can't even see what the email to the customer looks like... can we put links in it? What shows as a signature by default? Anything? Why is there no html allowed?  [ view more | comment ]

  • Automatic syncing with other customer database

    Christina 0 votes 1 comment

    I would love to see a way where existing customers in our database can be automatically synced to this customer list. We already have a user/subscriber/customer database- but is not nearly as readable  I would also love to see automatic order syncing with our brick & mortar store. For example; "Customer A" has purchased from us online. If "Customer A" came to our physical store and purchased on our POS system, I would be able to type in their username or email associated w... [ view more | comment ]

  • Mass promo Email to customers and Email conversations with customers

    Yan Vilensky 0 votes 2 comments

    How many customers can potentially be included in "mass" emails?  Also, say I emailed a customer and after page refreshed, the email will become a link. What about customers' replies.....do they stay in their particular profiles and get saved as well? Sometimes it's not only important to keep track of what we emailed to them but evenly or even more important to be able to archive customers' replies and been able to view them as "conversations" while "in" those respective p... [ view more | comment ]

  • Customer Management Emails

    eHarleyParts.com 0 votes 1 comment

    I would like to see the ability to set an email for a future date/time delivery in the CM email feature.  This way I can write an email now, when I think of it, and have it set to be sent out at a certain, or more proper, time later in the day or week. [ view more | comment ]

  • First Impression

    Bill 0 votes 5 comments

    Just signed up, 2 things on my wish list right off the bat.  I would like to be able to see the number of orders as a column in the default display. It would be terrific if this could tie in with the order system to somehow alert us or flag and order from a repeat customer.  I would like add a customized Thank you note to that packing slip for example, or include a freebie gift, etc.  In other words let them know we realize they are a returning customer. [ view more | comment ]

  • Video

    Gregory 0 votes 0 comments

    Just saw the video, gonna try this out. This would save us money and can be more efficient compared to our current email/customer lists. [ view more | comment ]

  • How do I sign up for the Customer Management beta?

    ShippingEasy 0 votes 0 comments Closed for comments

    ShippingEasy's Customer Management Beta is now available to all interested customers! Enabling Customer Management in your ShippingEasy account is simple - just follow these steps. Thank you for your interest in our Customer Management Beta and for your willingness to be a part of this test! [ view more | comment ]


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