Feature Requests | Customer Marketing


Let us know what would help you improve your CUSTOMER communications and product MARKETING.

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    Stacy Romano 0 votes 1 comment Closed for comments

     I would love to see a phone app. my home computer wont link to my wifi printer so I have to set the shipping order up on the computer then log in to the site with my phone and try to maneuver to print the label with my phone. please make this easier with a phone app. [ view more | comment ]

  • Average Daily Revenue

    Eric Brown 1 vote 1 comment

    Please add to Marketing Dashboard under Averages this month the following: Revenue per Day. UPDATE: I see the new marketing dashboard which when looking at the day selection gives the above answer for one day only. It would be nice to see this as an Average Daily Revenue when displayed by week, month, year.   [ view more | comment ]

  • Ability to use variables and liquid tags in links in email templates

    Dmitri 1 vote 3 comments

    We would like to use tags and liquid in the <a href tags in email templates to pass certain data point back to our store. Example would be: <a href="https://ourstore.com/order/?ordernumber={{shipment.order_number}}&tracking_number={{shipment.tracking_number}"... That now doesn't work as your WYSIWYG or tracking system converts liquid tags into URL friendly characters, e.g. {{tag}} into %7B%7Btag%7D%7D [ view more | comment ]

  • Able to put an Unsubscribe button anywhere in a Campaign

    ModShield ByJojo 0 votes 1 comment

    We sent out a one-time Campaign, a few customers said they could not find the unsubscribe button on the bottom. We knew there was one, so it isnt a HUGE deal. But we would like to provide a unsubscribe button ANYWHERE we would like in the e-mail, so that we give EVERY customer a chance to be able to unsubscribe, and not have to go through the process of e-mailing us to unsubscribe them.    Thank you [ view more | comment ]

  • Automated email when cancelling a label

    Connie 1 vote 2 comments

    Currently when I cancel a label (usually because I made a wrong selection) to let the customer know to disregard the tracking # I have to go into my email system, copy & paste the customers email, copy & paste the tracking # and create the email. I have also received contacts from customers confused when I failed to send them an email.   It would be nice to have the option to create an email template which would automatically send an email to the customer letting t... [ view more | comment ]

  • Volusion Cart Abandonment Emails Feature

    Tanya 0 votes 1 comment

    Volusion currently only allows a merchant to send emails manually to recapture abandoned cart customers. Cumbersome and very unfortunate. I hope some day in the future Shipping Easy will offer this feature, making the entire process automated. [ view more | comment ]

  • Amazon Feedback and review email must haves

    Chad 1 vote 3 comments

    Hello, I'm in the process of switching over all my automated feedback and review request emails to Shippng Easy, but there a couple features that are deal breakers and must haves in order to properly request reviews and feedback. 1) Automatic don't send emails for items that were returned: If a customer returns an item, 99 times out of 100 they are upset, so we need to make sure these customers never get a feedback request email. 2) Ability to blacklist customers: lets say... [ view more | comment ]

  • how do i stop getting tons of emails?

    Stacia Trapp 0 votes 1 comment

    how do i stop getting the weekly "campaigns" emails?and how do i stop getting emails every time i ship something out? ... so annoying!  [ view more | comment ]

  • Sending One Time Campaign to Multiple Lists at One time

    Jodie Shorette 1 vote 3 comments

    It would be nice to select multiple lists to send certain one time email campaigns to. This way all of the metrics/analytics are in one place and I don't have to duplicate the email to send to each list it applies to. [ view more | comment ]

  • Campaign Opt-In

    Rhonda Kate Johnson 1 vote 2 comments

    We would like to request a feature that would allow an automated email to be sent to eBay customers after they place an order, inviting them to opt-in to our campaigns/newsletters. The customers who click the link to opt in would be categorized as "OK for Marketing" in ShippingEasy, while those who do not opt in would remain "Transactional-Only".    Thank you. [ view more | comment ]

  • Addition of formatting options on packing slip

    Tracy Sailors 0 votes 1 comment Answered

    We need more formatting options on the packing slips. Specifically, we need to remove and replace characters in the product title (to create line breaks based on characters) and if/then to display unique messaging.  Thank you, Tracy Sailors, Mermaid Pillow Co. [ view more | comment ]

  • Mass Removal of Customer Tags

    Brandon 0 votes 1 comment

    It appears that it's easy to add new tags to a given customer - you can do this by uploading or clicking/adding in the customer control grid. Removing tags from customers? Not so easy. Re-importing the customer without the tag doesn't do it, and there's no "Remove Tag" option.  This is pretty important - you've got to be able to remove the tags as easily as you can add them.  That said, the customer management platform is a fantastic addition to ShippingEasy's fu... [ view more | comment ]

  • Packing Slip variable

    Dawn 1 vote 1 comment

    OK. Doing the whole day for change the packing slip templates. But still not prefect for me.. We need the packing slip to show out the bundle detail and hide the price. But the support was not the code for using...   Please Please Please... We need this . [ view more | comment ]

  • Deleting all my customers saved addresses at one time

    CT Okleshen 0 votes 1 comment

    Hello there,  I would love the ability to delete all of my customer addresses (6k at this point) with a few clicks versus individually. My intention would be to delete them all weekly, and upload a new CSV file upon deletion. This would help my business tremendously as many of my customers are military folks that move often. Often, we do not know about the change of address until the package arrives at the former address.   Thank you. [ view more | comment ]

  • Edit Cutomer Info

    Tricia 0 votes 1 comment

    If you could add the option to edit the customer information like address in the customer section that would be great. [ view more | comment ]

  • Customer Orders

    Tricia 0 votes 1 comment

    If we can create orders from the customer profile that would be great. [ view more | comment ]

  • Feature requests for the customers beta

    Jennifer 0 votes 2 comments

    Here are a few suggestions: 1) allow attachment of pictures or files to the notes 2) You must allow for searches of text in the notes fields!!! 3)Allow for automated emails based upon tags, so a sequence of emails that are separated by a few days when a tag exists. 4)Allow for text messaging SMS / MMS to customers when a phone number exists! You could do an integration with Twilo or something similar. [ view more | comment ]

  • Deleting old addresses or non-recommended addresses

    Jodi Hamilton 0 votes 1 comment

    You need to be able to delete "old" addresses for a customer.  This helps cut back on human error of using an incorrect address for shipping .. especially when you are shipping multiple orders and working quickly.  [ view more | comment ]

  • Date - Customer Management

    Chester Mills 0 votes 1 comment

     In the summary of "first order date" and "last order date" it only gives the Month and the day, (NO YEAR).  It would seem the year would be helpful.  As the data history accumulates it is important to know if the first order was Jan 10 2016 or 2017.  Currently you have to click into the customer to see it.  It is unknown on the summary screen. [ view more | comment ]

  • Integration with Magento

    Jeff Livingston 0 votes 1 comment

     Would like to be able to pick a few fields from Magento .. Like Customer Group to port over to the Customer Database. [ view more | comment ]

  • KEY customers identified

    Chester Mills 0 votes 1 comment

    It would be very very useful if in the customer section you could "code"  a customer so when they order it would flag or identify the customer in the order section. For Example Lets say there was a problem order you could flag the customer so when they reorder in the future we could triple check to make sure there is not a repeat. ID your best customers so when they order you can quickly stop and prioritize their order. When sending Promo emails you could flag or... [ view more | comment ]

  • Customers - multiple items ordered same day create a status problem

    Chester Mills 0 votes 1 comment

    Many of my orders are a few different line items and Ebay does not put them under one order.  They send them on several different orders.  The system codes that customer as a repeat customer when in fact they only purchased once.  The "first order and the "last order" have the same date.     If there could be a rule like if the first order date = the last order date make the customer status "new" it would solve the problem.    If we could have rule... [ view more | comment ]

  • Customer management features needed

    Jim Hobart 0 votes 2 comments

    I just did a quick run through customers beta after activating for our account. I realize this a beta preview with unfished features so just want to get your feedback early.  Here's a few items to consider: 1. As a shopify customer, most data matches what we already have when viewing a customer so will need to add more value here. Also, customer notes, etc - will they sync each way with shopify and amazon? That will be a real plus as we now have to go to each store to add ... [ view more | comment ]

  • Downloading Customer Data

    Argin Mehrabian 1 vote 1 comment

    One feature that would be super useful is the ability to download customer data into an excel or csv file. This would be really great because you can then import customers email and phone number data into Facebook and create ad groups of previous customers to re-target them for other products! This would be hugely helpful! [ view more | comment ]

  • customer tab email - format

    Chester Mills 0 votes 1 comment

    It would be great to be able to send emails with different fonts, pictures etc.  Its marketing so it needs to look good. We need to be able to add logo and add active links of web sites to the email. I noticed that the email comes <messages@customers.shippingeasyemail.com> is there a way for it to come from my email account address.  It also seems like it will get sent to spam or junk or clutter because of the address it is coming from.   Would also be nice to person... [ view more | comment ]

  • Status of a customer

    Chester Mills 1 vote 3 comments

    On my orders tab  I would like to see the customer status on incoming orders (New Repeat or aged)  This would allow me to insert notes or promo items into the package while it's being shipped.  If the field customer status and last order could be part of my order screen it would be added value to me. Many thanks for your consideration   [ view more | comment ]

  • Amazon order numbers are too long to display last order information

    Bill 0 votes 1 comment

    The default customer page has columns labeled First Order and Last Order which are formatted as order-number/date.  Amazon order numbers are 19 characters long which prevents the date information from showing.  This situation limits the usefulness.  Also, being able to sort by column and customize column information would be very helpful.  I can't tell what the default sort order is or what column the display is sorted on.  Seems to be random.       [ view more | comment ]

  • Customers

    Jeff Livingston 0 votes 1 comment

    Email needs to be able to insert pics and styling..  [ view more | comment ]

  • Customer Rules

    Nathan Harkrader 1 vote 1 comment

    I would like to see customer rules available similar to shipping rules setup. I would like to automatically add tags to customers. For example, if a customer bought an item with the word "snow globe" in the title, the customer would be tagged with "snow globe".  If the customer bought an item with the word "paris", the customer would be tagged with "paris" Thanks, Nathan [ view more | comment ]

  • Email to customers

    Dog Collar Fancy 0 votes 1 comment

    Honestly I wasn't thrilled with the fact that I can't even see what the email to the customer looks like... can we put links in it? What shows as a signature by default? Anything? Why is there no html allowed?  [ view more | comment ]

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