Community | Issues & Bugs

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Report bug related issues that you are experiencing with ShippingEasy to our Customer Success team.

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  • Orders from 3dCart not Syncing 2018

    Laurie Andreoni 0 votes 0 comments

    They just stopped syncing last week. When I try to reset everything, the link telling me how to get the 3dcart token does not work when I click it. How do I get the token? [ view more | comment ]

  • Trial Setup - Physical Address could not be verified with USPS

    Michael Richie 0 votes 0 comments

    Hello,   I am trying to setup an account with Shipping Easy but cannot make it past Adding a Shipping Carrier.  When I enter all of my information, it cannot recognize my billing address unless I add the P.O. Box.  So I add that, but then I am prompted for my Physical Address which is the same address as above but without my P.O. Box, and I get "could not be verified with USPS". and I cannot proceed. Also, I actually already have a USPS account using my non-busin... [ view more | comment ]

  • New Walmart integration - New style API keys

    Joe 0 votes 1 comment

    In Walmart, their API key system is now using: "New Access Token based Authentication (Preferred Option) Use the Client Id and Client Secret to get an access token to use with every API call."   They have deprecated Consumer ID/Private Key and do not provide me these values. "Old Digital Signature based Authentication Method This option will be deprecated in near future"   When will ShippingEasy be able to integrate with Walmart using the proper API aut... [ view more | comment ]

  • Cannot creat my USPS account through shipping easy

    Charity Navarre 0 votes 0 comments

    I set up at USPS account and I cannot connect it to shipping easy. When I try to set up USPS account through shipping easy I keep getting an error message on the address portion of the form. Makes no since because I cannot even delete the address box. I keep getting an error. I have added my address to dashboard and to settings.  Please Help. [ view more | comment ]

  • PrestaShop ShippingEasy Module, where is it?

    AAM Admin 0 votes 5 comments

    First, I don't understand why I need to create a second account for your DAMN Zend framework, I already created one on api.shippingeasy.com Second, you claim you are integrated with Prestshop, and provide details on how to install... https://support.shippingeasy.com/hc/en-us/articles/203348769-How-to-Integrate-PrestaShop-with-ShippingEasy#existing I follow the instructions, using the latest version of PrestaShop 1.6.1.4 and there isn't any module in Shipping and Logistics ... [ view more | comment ]

  • OpenCart Bug: Order sales tax is ignored

    Ray 0 votes 1 comment

    For taxable sales, the sales tax amount does not get passed through to ShippingEasy. When viewing order details, tax is excluded and the order total is the pre-tax total. This also effects packing slips as the order total shown is pre-tax. [ view more | comment ]


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