UPS voided over a month ago but no refund issued

Hello, I created and canceled a UPS label (1Z8E947F1290552109) on February 24, 2021 but I still have not received the refund. How can I check the status or r...

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  • Bombich Software
  • 0 votes
  • 1 comment
  • Answered

Ebay order not syncing

One ebay order isn't syncing even though the following order from ebay for the same item synched fine. I already tried to click the sync button, wait several...

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  • Last Leash
  • 0 votes
  • 1 comment

No orders showing on orders screen.

There's a strange mis match between the number of orders on our dashboard that need to be shipped (22 orders) and the process orders page (0). What is going ...

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  • Maritime Tribes
  • 0 votes
  • 1 comment
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Printing Blank label instead of detail selected

I have been using my LabelWriter 450 on Windows 10 with no problem. Today I selected an address label to print (the same label as I printed two days ago) and...

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  • Bill Pugsley
  • 0 votes
  • 1 comment
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Unable to login or even load sign in page.

All day I have been unable to log in or even load the log in page. I have cleared cache, downloaded firefox, tried another computer.  However on mobile I can...

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  • HandmadeElectronicInstruments.com
  • 0 votes
  • 1 comment

Is ShippingEasy down?

I can’t even get to the login page.

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  • Crazy Muscle
  • 0 votes
  • 1 comment
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Postage purchase failed because: Payment Server rejected the payment.

I have been trying to purchase (top up) my One balance account for 2 days now and tried several different credit cards with no success.  I continually get th...

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  • NYC Designed Inspirations
  • 0 votes
  • 1 comment
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USPS rate incorrect

When I put in a Domestic USPS First Class Large Envelope weighing 5oz size 10.5x7x.5, I get the wrong cost, it's like 2x as much as it should be (I think 3.6...

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  • Impressus Art
  • 0 votes
  • 1 comment
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Error adding UPS to One Balance

I tried to add UPS to One Balance, but after filling out all the fields, I'm getting an error message "Error submitting the form. Please try again." Any help...

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  • Infinito Bag
  • 1 vote
  • 1 comment
  • Answered

Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2

Having this error when purchasing postage.  Re-entered the credit card info and checked with credit card company and all is good.  Is this a technical issue ...

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  • Alta Industries
  • 0 votes
  • 1 comment
  • Answered

Unable to purchase postage despite One Balance being sufficient

Not a common bug, but I've had it occur at least twice while using this service. I've added the exact amount required for my labels into my One Balance.  The...

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  • EU03
  • 0 votes
  • 1 comment
  • Answered

Purchase Failed

Hello Support -  I recently updated my card, but it's a card I have used previously to buy postage and now it's giving me this error... Account exception Exc...
  • Kelli Evans
  • 0 votes
  • 2 comments
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Walmart integration issues

I continue running into the issue of new orders (acknowledged in Walmart's portal) not showing up in Shipping Easy.  I have integrated and it says they are c...
  • Kusum health
  • 0 votes
  • 0 comments

Distaste with This Business

I decided to try out this shipping service to streamline my shipping but all it has really done is create a huge problem for me. Firstly, unless I pay more m...

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  • Totuus Collars
  • 0 votes
  • 1 comment
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Walmart Integration -- Orders failing to sync

I continue running into the issue of new orders (acknowledged in Walmart's portal) not showing up in Shipping Easy.  I have integrated and it says they are c...

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  • Lindercannon, Inc.
  • 0 votes
  • 1 comment
  • Answered

Can't login inside BigCommerce

Hi. I've been using the ShippingEasy app with Big Commerce for years without any major issues. A few months ago, I suddenly stopped being able to log into th...

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  • Ever Designs Jewelry
  • 0 votes
  • 1 comment
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shipment not showing but was charged twice.

i made a shipment, paid the minimum balance, then went to print a label and it was nowhere to be found. i had to do it again, and it charged me another 10 do...

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  • dirty hands garage
  • 0 votes
  • 1 comment
  • Answered

Print Label using UPS-One balance

When I print the label using the UPS-One balance, get the error message: "We are temporarily unable to retrieve the value of your One Balance account. We are...

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  • Terre.USA
  • 0 votes
  • 1 comment
  • Answered

I shipped a package from the US to Australia but the shipping label sent it somewhere in Illinois, what do I do?

So I manage a small shop for keychains on storenvy. This was my first time shipping internationally and due to me being used to the labels being correct from...

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  • Ace Aster (Papyrus)
  • 0 votes
  • 1 comment
  • Answered

"Ready to ship" page showing abbreviated item title renders the feature useless

"Ready to ship" page showing abbreviated item title renders the feature useless.Abbreviated like that, so little of the product title is shown, that similar ...

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  • Brubaker
  • 0 votes
  • 1 comment
  • Answered

Capitalized SKUs making them invalid

On the orders page, if you click on an order the SKU in the overlay window is capitalized. As SKUs are case sensitive on most marketplaces, this is totally u...

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  • Brubaker
  • 0 votes
  • 1 comment
  • Answered

Shipments screen broken by update

Seems like it should have been tested? The new lack of ability to scan in orders one by one in the shipments screen causing a lot more work and clicks. I see...
  • Brian Hodgson
  • 0 votes
  • 0 comments

Create shipment problem

This is what I get when i create a new shipment    Purchased Labels  Print Selected     Print All     Retry Selected Order Qty Total Postage Action ...
  • BH Liquidator
  • 0 votes
  • 0 comments

Woocommmerce Workflow Issue -- Sync Order Status when order over 1 day old

I am testing out ShippingEasy as a possible replacement for my current shipping solution and have run into an issue with my workflow. I process orders once p...

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  • Blue Boat Solutions, LLC
  • 0 votes
  • 1 comment
  • Answered

Report for undelivered orders AND shipping updates too delayed

It is very cumbersome to scroll through page after page of orders to see what has not reached its destination. With the USPS 2020 holiday shipping delay deba...
  • Little Miss Moffitt
  • 0 votes
  • 0 comments

Orders

I have integrated this module for magento2 and i have order few products and products are listed in products menu but not showing in orders menu.

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  • Test
  • 0 votes
  • 1 comment
  • Answered

Create shipment problem

When creating a shipment from an order I get the following  This happened after 1 pm PST on 12/30/20.   Short thereafter the following comes up: Tried almo...
  • ShowerAuthority.com
  • 0 votes
  • 1 comment

Lost UPS package

Hi, few months ago one of my UPS packages was lost.  As recommended by Shippingeasy, I filed a claim with UPS. Once the claim was processed, UPS only credite...
  • Nails Plus More Wholesale
  • 0 votes
  • 1 comment

Credentials could not be validated Magento 2

Hi, we have been connected to shipping easy for a couple months, we had to change our admin password on the magento end and it disconnected shipping easy. I ...

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  • HBF Co Llc.
  • 0 votes
  • 1 comment
  • Answered

the Automatically Advance Ship Date After is not working

Hi I am trying to automatically advance the ship date after 1:30 pm CST. To do this I made sure my time zone is correct and then under profile I sent the Aut...

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  • Nails Plus More Wholesale
  • 0 votes
  • 1 comment