Never got a refund

I created a label on 3/6/2020 and realized after I'd purchased postage for it that it contained an error. I cancelled the order immediately, same day, reques...
  • Stephen Hicks
  • 0 votes
  • 1 comment
  • Answered

Inaccurate price/total value for customs

Quite often when I process foreign orders with items on sale the customs value is incorrect, even though the pricing listed for the products and the subtotal...
  • Connie
  • 0 votes
  • 1 comment
  • Answered

Purchases failed?

Why can I not purchase any postage? I have tried updating my account with 3 separate cards, all of which I know are valid cards. I even see a notice from my ...
  • Plasma2002
  • 0 votes
  • 0 comments

Order ID changing for same external order identifier

I have observed three orders with the same `external_order_identifier`, but three different ShippingEasy ids. This becomes an issue when trying to track uniq...
  • Brian Bauman
  • 0 votes
  • 1 comment
  • Answered

Should be able to have name & business on return addresses

When you set up return addresses, there is only one line for company - should be a second line for name. I need this feature to send packages with a return a...
  • Sam Griffith
  • 0 votes
  • 1 comment
  • Answered

Etsy orders not syncing

Hello, I've linked up my Etsy store to ShippingEasy. I attempted to manually sync Etsy to fetch my latest orders. However, even after half an hour, the order...
  • Hannah Hu
  • 0 votes
  • 1 comment
  • Answered

Trying to Cancel account

Hi! I have tried to cancel my account.  I am logged into the account and get the the area where you ask if I am sure I want to cancel and the reason why.  Wh...
  • Nancy Hendel
  • 0 votes
  • 1 comment
  • Answered

Woocommerce | Orders Not Being Marked As Complete & Uploading 4-5 tracking numbers

Hi,   I upgraded to the new woo-commerce store integration vs the plugin and there's 2 big problems that is occurring on my account.   1) When I buy the p...
  • Magari Design
  • 0 votes
  • 1 comment
  • Answered

I'm not receiving the shipping confirmation emails anymore

I'm not receiving the shipping confirmation emails anymore after the shipping label is created. I'm not even sure if the customer is getting them. I've had s...
  • Genesis Smith
  • 0 votes
  • 1 comment
  • Answered

Black Frame Around Image/Icon

I have recently begun having issues with the DYMO app showing a frame around any image I try to insert on a label. I have not had this issue in the past.   C...
  • Nicole LaPierre
  • 0 votes
  • 1 comment
  • Answered

Cancel a Shipping Label that UPS Store Voided

I accidentally used the wrong shipping label in one of my boxes and UPS Store already scan it as "Pick-Up"; I removed the wrong label and created a New one. ...
  • Jose
  • 0 votes
  • 2 comments
  • Answered

Endicia Not working. Pass phrase wrong and Endicia Login no good

Get this error: The Certified Intermediary’s pass phrase is incorrect. Error encountered (Log ID: 41399) Try to reconnect and no joy.  Tried to login into En...
  • Tony Medeiros
  • 0 votes
  • 3 comments
  • Answered

I have a balance but I can't pay...

I have balance but I can not pay. I do not know what is happening. I already bought the postage and I can't click Finish and Pay. The money has already been ...
  • ISABELA PEREIRA MARCAL
  • 0 votes
  • 1 comment
  • Answered

forgotten password

I am not getting email to correct forgotten password.  Going in circle without any resolution very busy and frustrated
  • Bad Monkey
  • 0 votes
  • 1 comment
  • Answered

error when purchasing postage

I have been receiving errors when trying to purchase postage for 4 days now.. I have tried different cards, updating my information, I have tried everything,...
  • Samantha Gemzer
  • 0 votes
  • 10 comments
  • Answered

Stamps.com Conversion error

infrequent user of ShippingEasy (it's our backup). Over the past few months have logged in and been greeted with red error messages but didn't have time to t...
  • Jim C H
  • 0 votes
  • 15 comments
  • Answered

Shipping Easy marketing Emails put in SPAM

Hello, I am working on our Christmas email, and the test messages I keep sending myself are put in SPAM.  Gmail is saying (copied below) and on screen pictur...
  • Mary Jo Kringas
  • 0 votes
  • 1 comment
  • Answered

Duplicating Orders on the Order Screen

On the Orders screen, the last two times I've printed labels, each order is duplicated. I have two copies of the exact same order. The details match exactly ...
  • vicki
  • 0 votes
  • 5 comments
  • Answered

BIG MESS. Have tracking number that starts with letters HH.

  • slavas zujevas
  • 0 votes
  • 1 comment
  • Answered

Harmonized Tariff Code to Australia

There's a bug I think. I've shipped international shipments before and use the same tariff code each time. This time, I got an error saying it was too long, ...
  • Mati M
  • 0 votes
  • 3 comments
  • Answered

Stamps.com Conversion

My account never converted from Endicia. It still shows that as the only postage purchase option and nowhere have I seen the option to convert to Stamps.com....
  • Josh xx Tyler
  • 0 votes
  • 1 comment
  • Answered

payment failure

What is going on with payment processing? Is anyone else having trouble? Account exception Exception with code 0x00560102; module 86, category 1, item 2 Trie...
  • Crystal W Smith
  • 0 votes
  • 1 comment
  • Answered

shipping notifications

I have done the troubleshooting for shipping confirmation emails not going to the customer and nothing works.  I can't even send a test email.  The emails us...
  • Ideal Load
  • 0 votes
  • 1 comment
  • Answered

Store Settings - Orders, Fields Not Showing.

https://support.shippingeasy.com/hc/en-us/articles/115003359943-How-to-Select-which-order-statuses-sync-from-WooCommerce-into-ShippingEasy    Hi I am  refer...
  • Magari Design
  • 0 votes
  • 2 comments
  • Answered

Branded tracking page shows logo very small..too small for

I uploaded a a logo for the Branded tracking.. 350 pix x 130 pix and it shows so very small on the tracking page that I am sure this must be a bug. I am atta...
  • Mary Jo Kringas
  • 0 votes
  • 1 comment
  • Answered

UNABLE TO PURCHASE POSTAGE FOR PAST 3 DAYS

I have tried 3 different cards and have tried for three days to purchase postage and have received an error message every time.
  • Jennifer McEwen
  • 0 votes
  • 1 comment
  • Answered

Error when attempting to purchase postage

Hi I am getting the error below while trying to purchase postage. It's been like this for close to 2 weeks. I have changed my card but that didn't help eithe...
  • Team SoaPen
  • 0 votes
  • 1 comment
  • Answered

Outage Nov 18, 2019

Can we please get an explanation of what happened yesterday afternoon?  The unplanned maintenance happened at a very bad time, in the midst of shipping, and ...
  • Bill
  • 0 votes
  • 1 comment
  • Answered

Labels are not showing when I click PRINT

Every time I click PRINT, it takes me to the browser where the label should be and there is nothing there. I am using Chrome. I had to refund this label to b...
  • Bonnie Kodes
  • 0 votes
  • 1 comment
  • Answered

Cannot print label on Ready to Print Screen

  • cdubis
  • 0 votes
  • 1 comment
  • Answered