Your Stamps.com account has been suspended. Please Contact ShippingEasy Support for assistance.

My Stamps.com account has been suspended, and says that I should contact cutomer support I have no way to do that.  I've tried to reconnect. No joy. I've tri...
  • Truly Carmichael
  • 0 votes
  • 1 comment

Locked out of Stamps.com

Yesterday there was an issue with Shipping Easy. During that issue, I was working on a UPS shipment that decided not to process correctly with UPS; upon seco...
  • Celtic Corner
  • 0 votes
  • 1 comment

USPS specific delivery error is not showing up in the filters

I have a filter setup, that has everything enabled, except "Delivered", so I can see if something didn't get returned, or if there was a delivery error. I ca...
  • iQ4Mobility
  • 0 votes
  • 2 comments

Error adding UPS One Balance

I tried to add UPS to One Balance, but after filling out all the fields, I'm getting an error message "Error submitting the form. Please try again." I tried ...
  • Zan Hecht
  • 0 votes
  • 1 comment

NOT WORKING

I have been trying to log onto my account and It keeps saying "Your USPS postage account provided by Endicia is being converted to a USPS postage account pro...
  • toskicovey
  • 0 votes
  • 1 comment

Stamps.com Conversion Frozen

When I log into ShippingEasy, the screen says "Your ShippingEasy account is unavailable during conversion. Please wait for the update to complete." It has di...
  • Katie Adams
  • 0 votes
  • 4 comments

Bug - Error - Stuck Hanging at "buying Label"

This is weird,  I went to ship this order and went ahead and purchased the shipping and then you normally go to Print the label.  Well after I purchased the ...
  • Casey Whitcher
  • 0 votes
  • 1 comment

Shipping easy not emailing me my shipping labels

Up until july 20th i was able to purchase labels through storenvy and within a minute they would be emailed to me to print. The past few days ive bought 4 la...
  • Calla Mavros
  • 0 votes
  • 1 comment
  • Answered

Error 32 when trying to log in

I have been trying to sign into my ShippingEasy account all afternoon but when I click the sign-in button, I receive an error displaying: Error code 32 The p...
  • Laura Owens
  • 0 votes
  • 1 comment

Email List Loading Issues

Whenever I go Marketing> Contacts>  and click Lists. Once I select the list I want to add the contacts to and click "Add Contacts" the page just continually ...
  • JANT girl
  • 0 votes
  • 1 comment
  • Answered

Error 2819585 on Endicia after recent update

I updated endicia, quickbooks, and shipgear to be able to ship since the update said that it would no longer be in compliance with usps. After the update i g...
  • Andre Jimenez
  • 0 votes
  • 1 comment
  • Answered

Cannot add postage to account

How do I add postage?  It keeps saying this:   Your postage purchase request cannot be completed at this time. Please contact ShippingEasy Customer Success a...
  • Mueller Honey Bee Rescue, LLC
  • 0 votes
  • 1 comment
  • Answered

converting from endicia to stamps.com

Our account has never been converted and it is impossible to follow the help guides for things such as signing up for UPS via One Balance since this option i...
  • Flat Rate Prep
  • 0 votes
  • 2 comments
  • Answered

printer

I tried to set my printer to print a 4x6 label with no packing slip. I chose the first option, clicked on the test label and it was the correct format. I cli...
  • yvette O'Donnell
  • 0 votes
  • 3 comments
  • Answered

Shipping Easy and Woocommerce tracking number

WooCommerce Shipment Tracking - SE not automating tracking number entry when mark an order as shipped
  • Cool and Trendy
  • 0 votes
  • 1 comment
  • Answered

Chrome browser issue

I am having an issue trying to click shipments on the Ready to Ship screen, it won't let me click on a label to add to cart other than the top one.   For ins...
  • Linda Bates Lawson
  • 0 votes
  • 1 comment
  • Answered

Shipping Easy changes my product weights from OUNCES to POUNDS

I use the Big Commerce ecommerce platform. The problem is that my BC store is set up to denote all products in ounces with virtually all of them being in the...
  • Dario Shakespeare
  • 0 votes
  • 1 comment
  • Answered

Orders Not Populating

Orders are not populating from Amazon or eBay this morning. Is anyone else having this issue.   We've checked settings and stores are connected.  Any ideas? ...
  • Patches of Green
  • 0 votes
  • 1 comment
  • Answered

Cannot Synch Orders

I cannot synch orders with my eBay store and adding manual orders simply hangs. It is, in effect, a complete outage of Shipping Easy services (at least for m...
  • PirateDog Tech
  • 0 votes
  • 1 comment
  • Answered

How do I find out who is sending me packages?

How do I find out who is sending me packages? I am receiving packages with Amazon products I did not order and ShippingEasy tracking numbers. I want to find ...
  • Sean Greenhow
  • 0 votes
  • 1 comment
  • Answered

Shipment history

     It seems my shipping history is gone from May 8th forward I can not track orders!! Where did it go?
  • Grasshopper Limited
  • 0 votes
  • 1 comment
  • Answered

image position, 4XL

Print eBay and Paypal shipping labels, using DYMO brand 4x6" label. Print preview shows label with print image properly centered on Firefox, Chrome and Edge ...
  • tim carver
  • 0 votes
  • 1 comment
  • Answered

Cannot add postage

HELP!!!!!I cannot add postage today, used 5 credit cards to try but getting an error message: Your postage purchase request cannot be completed at this time....
  • myvintagespirit.com
  • 0 votes
  • 1 comment
  • Answered

Error adding UPS One Balance

I tried adding UPS One Balance, but after filling out all the fields, I'm getting an error message "Error submitting the form. Please try again." I tried sev...
  • iQ4Mobility
  • 0 votes
  • 3 comments
  • Answered

Account identifier Stamps.com wrong number

When I started to move my orders from shipments to ready to print it moved one and then I got a message that my account was disabled. When I go to One Carrie...
  • LuLaRoe by Patti and Cammi
  • 0 votes
  • 0 comments

Unable to update the send from email address for seller feedback requests.

Hello - we are unable to update our send from address using your seller feedback tool. When we try to click the text field to update it we the cursor turns i...
  • Brian Annen
  • 0 votes
  • 0 comments

WooCommerce won't Connect

I've gone through the Things to check list: SSL enabled (https://) WordPress 5.4 WooCommerce 4.1 Store is SSL enabled (https://) Legacy REST API is NOT enab...
  • NxtGen
  • 0 votes
  • 1 comment
  • Answered

Never got a refund

I created a label on 3/6/2020 and realized after I'd purchased postage for it that it contained an error. I cancelled the order immediately, same day, reques...
  • Into The 90s-verse Comics
  • 0 votes
  • 2 comments
  • Answered

Inaccurate price/total value for customs

Quite often when I process foreign orders with items on sale the customs value is incorrect, even though the pricing listed for the products and the subtotal...
  • Connie
  • 0 votes
  • 1 comment
  • Answered

Purchases failed?

Why can I not purchase any postage? I have tried updating my account with 3 separate cards, all of which I know are valid cards. I even see a notice from my ...
  • The Plasmatorium
  • 0 votes
  • 1 comment
  • Answered