Cannot add postage to account

How do I add postage?  It keeps saying this:   Your postage purchase request cannot be completed at this time. Please contact ShippingEasy Customer Success a...
  • Mueller Honey Bee Rescue, LLC
  • 0 votes
  • 0 comments

converting from endicia to stamps.com

Our account has never been converted and it is impossible to follow the help guides for things such as signing up for UPS via One Balance since this option i...
  • Flat Rate Prep
  • 0 votes
  • 2 comments
  • Answered

printer

I tried to set my printer to print a 4x6 label with no packing slip. I chose the first option, clicked on the test label and it was the correct format. I cli...
  • yvette O'Donnell
  • 0 votes
  • 3 comments
  • Answered

Shipping Easy and Woocommerce tracking number

WooCommerce Shipment Tracking - SE not automating tracking number entry when mark an order as shipped
  • Cool and Trendy
  • 0 votes
  • 1 comment
  • Answered

Chrome browser issue

I am having an issue trying to click shipments on the Ready to Ship screen, it won't let me click on a label to add to cart other than the top one.   For ins...
  • Linda Bates Lawson
  • 0 votes
  • 1 comment
  • Answered

Shipping Easy changes my product weights from OUNCES to POUNDS

I use the Big Commerce ecommerce platform. The problem is that my BC store is set up to denote all products in ounces with virtually all of them being in the...
  • Dario Shakespeare
  • 0 votes
  • 1 comment
  • Answered

Orders Not Populating

Orders are not populating from Amazon or eBay this morning. Is anyone else having this issue.   We've checked settings and stores are connected.  Any ideas? ...
  • Patches of Green
  • 0 votes
  • 1 comment
  • Answered

Cannot Synch Orders

I cannot synch orders with my eBay store and adding manual orders simply hangs. It is, in effect, a complete outage of Shipping Easy services (at least for m...
  • PirateDog Tech
  • 0 votes
  • 1 comment
  • Answered

How do I find out who is sending me packages?

How do I find out who is sending me packages? I am receiving packages with Amazon products I did not order and ShippingEasy tracking numbers. I want to find ...
  • Sean Greenhow
  • 0 votes
  • 1 comment
  • Answered

Shipment history

     It seems my shipping history is gone from May 8th forward I can not track orders!! Where did it go?
  • Grasshopper Limited
  • 0 votes
  • 1 comment
  • Answered

image position, 4XL

Print eBay and Paypal shipping labels, using DYMO brand 4x6" label. Print preview shows label with print image properly centered on Firefox, Chrome and Edge ...
  • tim carver
  • 0 votes
  • 1 comment
  • Answered

Cannot add postage

HELP!!!!!I cannot add postage today, used 5 credit cards to try but getting an error message: Your postage purchase request cannot be completed at this time....
  • myvintagespirit.com
  • 0 votes
  • 1 comment
  • Answered

Error adding UPS One Balance

I tried adding UPS One Balance, but after filling out all the fields, I'm getting an error message "Error submitting the form. Please try again." I tried sev...
  • iQ4Mobility
  • 0 votes
  • 1 comment
  • Answered

Account identifier Stamps.com wrong number

When I started to move my orders from shipments to ready to print it moved one and then I got a message that my account was disabled. When I go to One Carrie...
  • LuLaRoe by Patti and Cammi
  • 0 votes
  • 0 comments

Unable to update the send from email address for seller feedback requests.

Hello - we are unable to update our send from address using your seller feedback tool. When we try to click the text field to update it we the cursor turns i...
  • Brian Annen
  • 0 votes
  • 0 comments

WooCommerce won't Connect

I've gone through the Things to check list: SSL enabled (https://) WordPress 5.4 WooCommerce 4.1 Store is SSL enabled (https://) Legacy REST API is NOT enab...
  • NxtGen
  • 0 votes
  • 1 comment
  • Answered

Never got a refund

I created a label on 3/6/2020 and realized after I'd purchased postage for it that it contained an error. I cancelled the order immediately, same day, reques...
  • Into The 90s-verse Comics
  • 0 votes
  • 2 comments
  • Answered

Inaccurate price/total value for customs

Quite often when I process foreign orders with items on sale the customs value is incorrect, even though the pricing listed for the products and the subtotal...
  • Connie
  • 0 votes
  • 1 comment
  • Answered

Purchases failed?

Why can I not purchase any postage? I have tried updating my account with 3 separate cards, all of which I know are valid cards. I even see a notice from my ...
  • The Plasmatorium
  • 0 votes
  • 1 comment
  • Answered

Order ID changing for same external order identifier

I have observed three orders with the same `external_order_identifier`, but three different ShippingEasy ids. This becomes an issue when trying to track uniq...
  • Brian Bauman
  • 0 votes
  • 1 comment
  • Answered

Should be able to have name & business on return addresses

When you set up return addresses, there is only one line for company - should be a second line for name. I need this feature to send packages with a return a...
  • ZipScriptPro
  • 0 votes
  • 1 comment
  • Answered

Etsy orders not syncing

Hello, I've linked up my Etsy store to ShippingEasy. I attempted to manually sync Etsy to fetch my latest orders. However, even after half an hour, the order...
  • Curagea Crafts
  • 0 votes
  • 1 comment
  • Answered

Trying to Cancel account

Hi! I have tried to cancel my account.  I am logged into the account and get the the area where you ask if I am sure I want to cancel and the reason why.  Wh...
  • FlipTurnTags
  • 0 votes
  • 1 comment
  • Answered

Woocommerce | Orders Not Being Marked As Complete & Uploading 4-5 tracking numbers

Hi,   I upgraded to the new woo-commerce store integration vs the plugin and there's 2 big problems that is occurring on my account.   1) When I buy the p...
  • Magari Design
  • 0 votes
  • 1 comment
  • Answered

I'm not receiving the shipping confirmation emails anymore

I'm not receiving the shipping confirmation emails anymore after the shipping label is created. I'm not even sure if the customer is getting them. I've had s...
  • Luxurious lathers
  • 0 votes
  • 1 comment
  • Answered

Black Frame Around Image/Icon

I have recently begun having issues with the DYMO app showing a frame around any image I try to insert on a label. I have not had this issue in the past.   C...
  • Nicole LaPierre
  • 0 votes
  • 1 comment
  • Answered

Cancel a Shipping Label that UPS Store Voided

I accidentally used the wrong shipping label in one of my boxes and UPS Store already scan it as "Pick-Up"; I removed the wrong label and created a New one. ...
  • MINIPRO
  • 0 votes
  • 2 comments
  • Answered

Endicia Not working. Pass phrase wrong and Endicia Login no good

Get this error: The Certified Intermediary’s pass phrase is incorrect. Error encountered (Log ID: 41399) Try to reconnect and no joy.  Tried to login into En...
  • Tony Medeiros
  • 0 votes
  • 3 comments
  • Answered

I have a balance but I can't pay...

I have balance but I can not pay. I do not know what is happening. I already bought the postage and I can't click Finish and Pay. The money has already been ...
  • Isabela Pereira Marcal
  • 0 votes
  • 1 comment
  • Answered

forgotten password

I am not getting email to correct forgotten password.  Going in circle without any resolution very busy and frustrated
  • Bad Monkey
  • 0 votes
  • 1 comment
  • Answered