Printed wrong label? How did this happen

I paid for a international label and printed and already shipped it out but when I check my order history it states that I paid for another label and that it...
  • Anti Competition
  • 0 votes
  • 1 comment

WooCommerce Store Continuously Disconnecting

Hi There, I manage a WooCommerce store for a client and they use ShippingEasy to manage their shipping. For the past month, the store keeps disconnecting. I ...
  • Kyle Goodman
  • 0 votes
  • 0 comments

Orders Splitting Incorrectly - Editing Orders - Bugs

There are some orders that I must manually edit and split into separate orders depending on weight.  After mapping the way I want to split them, Shipping Eas...
  • BBQPelletsOnline
  • 0 votes
  • 0 comments

Delivered check mark on shipment history not appearing since October 15th

Even though tracking says delivered, the "delivered" check mark has not been applied to any shipment past October 15th. I have checked my account on 2 differ...
  • Quirky Antiques
  • 0 votes
  • 1 comment

UPS Rate Quote Error

Hello,   I noticed yesterday and today that I’m not able to get a carrier quote from UPS for my One Balance account. Below are screenshots that I took of the...
  • Jathan Merkel
  • 0 votes
  • 1 comment

Unable to sign up for UPS Balance

Unable to add UPS Balance to my account - several browser tries Chrome. FF. Safari all give same problem.  
  • Stuarts Coffee Co
  • 0 votes
  • 1 comment

Magento 2.4

Hello, Is there a plan to make compatible with Magento 2.4? Specifically, will there be support for 2FA log in to Magento or must 2FA be disabled to work wit...
  • Keith Tanis
  • 0 votes
  • 0 comments

Cancel Account

I meant to only downgrade my account. Can you fix this?
  • C Marie
  • 0 votes
  • 1 comment

Ready to print

I want to delete an item that is pending ready to print. it ended up being a duplicate which already was printed.   postage did not get purchased with this l...
  • Triada Networks LLC
  • 0 votes
  • 0 comments

Can’t add UPS One Balance to my account

No matter what I try I get this error:
  • Ofertas a Balazo
  • 0 votes
  • 1 comment

One Balance UPS creating authentication error

Going on day four of trying to fix this error. UPS one balance freezes the account and will not let me print a label. It says there is an authentication erro...
  • Celtic Corner
  • 0 votes
  • 1 comment

PayPal not Syncing

I have not been able to sync to my PayPal store since late August. Any information regarding what happened and how to fix it would be welcome.
  • David Steen
  • 0 votes
  • 5 comments

orders not coming over to Shipping easy from PayPal

My orders have not synced since 8/31 at midnight from PayPal. I have tried everything I can to fix this but have had no success. What is wrong?? Is it a PayP...
  • Village Bears
  • 0 votes
  • 1 comment

Disconnected Stores

Sometime today both of my PayPal stores disconnected. Anytime I try to reconnect I get an error message. Sound familiar to anyone? Thanks - D
  • David Steen
  • 0 votes
  • 0 comments

Shipping Confirmation Emails No Longer Being Sent/Received

My account is set to automatically send shipping confirmation emails to the recipient, and CC me, as soon as postage is purchased.  However, I have received ...
  • THE LOCAVORE STORE
  • 0 votes
  • 1 comment

Is Shipping Easy down?

Getting a connection time out error when logging in.
  • NET TOTAL LLC
  • 0 votes
  • 1 comment

Cannot login

Keep getting this: "Hate it when this happens! The application encountered an internal error.Please retry or get in touch and we can help."
  • Tami Uctuk
  • 0 votes
  • 1 comment

Shipping Confirmation Emails Suddenly Not Being Received

My shipping confirmation emails are set up to send to the recipient immediately after postage is purchased, and BCC me.  However, these notifications stopped...
  • THE LOCAVORE STORE
  • 0 votes
  • 1 comment

USPS rates no longer showing up

Hi there, while i'm creating a shipment I'm suddenly not seeing USPS come up as an option up even though I have Stamps.com connected. Anyone else having this...
  • SoaPen Inc.
  • 0 votes
  • 1 comment

Error when I try to add UPS to One Balance

Hi, I'm trying to add UPS to my One Balance. However, every time I try, it says "Error submitting the form. Please try again." How can I get this fixed? Thanks
  • masritunesy
  • 0 votes
  • 1 comment

Your Stamps.com account has been suspended. Please Contact ShippingEasy Support for assistance.

My Stamps.com account has been suspended, and says that I should contact cutomer support I have no way to do that.  I've tried to reconnect. No joy. I've tri...
  • Truly Carmichael
  • 0 votes
  • 1 comment

Locked out of Stamps.com

Yesterday there was an issue with Shipping Easy. During that issue, I was working on a UPS shipment that decided not to process correctly with UPS; upon seco...
  • Celtic Corner
  • 0 votes
  • 1 comment

USPS specific delivery error is not showing up in the filters

I have a filter setup, that has everything enabled, except "Delivered", so I can see if something didn't get returned, or if there was a delivery error. I ca...
  • iQ4Mobility
  • 0 votes
  • 2 comments

Error adding UPS One Balance

I tried to add UPS to One Balance, but after filling out all the fields, I'm getting an error message "Error submitting the form. Please try again." I tried ...
  • Zan Hecht
  • 0 votes
  • 1 comment

NOT WORKING

I have been trying to log onto my account and It keeps saying "Your USPS postage account provided by Endicia is being converted to a USPS postage account pro...
  • toskicovey
  • 0 votes
  • 1 comment

Stamps.com Conversion Frozen

When I log into ShippingEasy, the screen says "Your ShippingEasy account is unavailable during conversion. Please wait for the update to complete." It has di...
  • Katie Adams
  • 0 votes
  • 4 comments

Bug - Error - Stuck Hanging at "buying Label"

This is weird,  I went to ship this order and went ahead and purchased the shipping and then you normally go to Print the label.  Well after I purchased the ...
  • Casey Whitcher
  • 0 votes
  • 1 comment

Shipping easy not emailing me my shipping labels

Up until july 20th i was able to purchase labels through storenvy and within a minute they would be emailed to me to print. The past few days ive bought 4 la...
  • Calla Mavros
  • 0 votes
  • 1 comment
  • Answered

Error 32 when trying to log in

I have been trying to sign into my ShippingEasy account all afternoon but when I click the sign-in button, I receive an error displaying: Error code 32 The p...
  • Laura Owens
  • 0 votes
  • 1 comment

Email List Loading Issues

Whenever I go Marketing> Contacts>  and click Lists. Once I select the list I want to add the contacts to and click "Add Contacts" the page just continually ...
  • JANT girl
  • 0 votes
  • 1 comment
  • Answered