Community | Issues & Bugs

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Report bug related issues that you are experiencing with ShippingEasy to our Customer Success team.

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  • Outage / Shopify Sync

    Mike 0 votes 1 comment Answered

    Is there an outage occurring between Shopify & ShippingEasy.  I can't seem to get SE to show any updated sync information.  I've looked through the troubleshooting and no luck.  I have even deactivated my Shopify API link and reinstated and no luck.   It shows it's in the sync process but never updates. [ view more | comment ]

  • Automatically changes to the default template.

    Raul 0 votes 6 comments Answered

    Hello when I go to Confirmation email settings and I do a custom a template then  click save and automatically changes to the default template.What can i do to keep the one i did?Thanks [ view more | comment ]

  • What happened to this service???

    tokimisu 0 votes 1 comment Answered

    I was using this service WITHOUT a subscription and paid for about $10 of postage at a time since 2014 to 2015. After I closed my small business, I rarely ever used it. 2 months ago, I used ShippingEasy again and purchased maybe $10 of postage just to ship 2 things for Ebay. Now I'm suddenly being billed $17.99 a month?! WHAT?!!!! I can't even log into my shipping account to see or change anything! [ view more | comment ]

  • Purchasing and Printing failed and required a repurchase

    Samuel Shapiro 0 votes 1 comment

    Created a shipment and purchased my label. Received an error that label generation failed but it still deducted the price from my balance. Could not reattempt the label generation without repurchasing the label. [ view more | comment ]

  • Paid for a failed label - unable to request refund

    Janna 0 votes 1 comment Answered

    I bought a label earlier, but it failed. I went to create another label and noticed that my shipping easy credit had already been deducted from the first label that failed. I've looked at the activity history for today and can see where I created two labels, but both have the same tracking #, so I can't request a refund on the first transaction. Any help is greatly appreciated. [ view more | comment ]

  • Issue connecting to API

    Darcy Brown 0 votes 2 comments Answered

    As of this morning, we are getting: > SSLError: hostname “api.shippingeasy.com” does not match the server certificate When trying to post orders through the API from the Ruby Gem.  Is there a status page for Shipping Easy to be notified of issues?     [ view more | comment ]

  • label failed

    Leah Simpson 0 votes 1 comment Answered

    I went through the steps to create a label and it took my funds and then said label failed right before allowing me to print. I went through all of the same steps a second time and the same thing happened. I'm out $7.64 and have no label to send this package with and there seems to be no record of the transaction. This is the second order number, but I didn't think to copy the first one as this has never happened before. 68199870 Please help. Leah [ view more | comment ]

  • Gift on Customs form

    Sam Griffith 0 votes 1 comment

    UPS international orders with "Gift" selected on the Package Content Type show Merchandise/Sold Item on the customs forms instead. Bug?  [ view more | comment ]

  • Double Charged and no way to get help!

    chris 0 votes 1 comment Answered

    I just got an invoice from UPS.    It turns out they are charging me when I already paid for the label on shipping easy! I've spent an hour trying to figure out how to talk to support to figure out what happened and why shipping easy charged me and then UPS is charging me same amount!   I need help. [ view more | comment ]

  • Reports by Store

    Cassie Semler 0 votes 3 comments Answered

    We would like to be able to run any report by store...We thought this was something in the works but we have not seen anything yet.  This would be a HUGE help and maybe prevent us from having to switch companies as we grow...We are getting close to that point. [ view more | comment ]

  • Unable to purchase shipping label

    patty 0 votes 2 comments Answered

    We haven't been able to purchase our shipping labels for about a week now.  We go through the process to purchase but when we get to the "Ready to Print" window, we see this message: This is the error message we've received back from USPS: LABEL FAILED! Invalid SOAP message due to XML Schema validation failure. The 'http://stamps.com/xml/namespace/2018/10/swsim/swsimv76:ZIPCode' element is invalid - The value '10011-2471' is invalid according to its datatype 'htt... [ view more | comment ]

  • auto refill of postage

    Stephanie Turek 0 votes 2 comments

    When Shippingeasy switched to Stamps.com, my auto refill of my postage stopped.  How do I fix that? [ view more | comment ]

  • font of the new Stamps.com label

    Stephanie Turek 0 votes 1 comment Answered

    When Shipping easy switched to Stamps.com, the font on the label prints out too large.  How can I switch the font size back? [ view more | comment ]

  • Can't access my account.

    Meghan Bowen 0 votes 1 comment Answered

    I was processing orders just now and got through a few when the site took me to the billing page and prompted for updated credit card information. I added a new card but am unable to access my account.        [ view more | comment ]

  • Missing funds from postage balance

    Unique Hutchinson 0 votes 1 comment Answered

    Yesterday on 4/3/19, I attempted to ship to orders and only one label was able to process. The other kept rejecting. I soon realize that there was an issue on the endicia postage side which was causing this. I should of had the $8 dollars and cents available to send this label after the problem was rectified on your providers end. But nevertheless my funds are incorrect and showing only .3 cents now. I ultimately sent the package of through my shopify shipping. Can you loo... [ view more | comment ]

  • USPS-> Endicia itial setup

    Mark Levis 0 votes 3 comments Answered

    I entered all my info for the creation of USPS and it created an Enidica account. I can not login to Endicia as it was "Welcome Mark | logout" next to "my account" when I login but the login / username and password still show on the screen and clicking anything removes "welcome Mark: and it goes back to login. In Shipping Easy it has Endicia disabled and reconnect. I try to reconnect and it fails. Down below  Account #xxxxxx has been suspended. Ple... [ view more | comment ]

  • Zip code ERROR since stamps.com intergration!!!!

    Solracceg 0 votes 1 comment Answered

    Since the integration a few days ago, my ship from address has my ZIP Code as 37013-1823-1823.  I can't ship anything now because I can't change the double number on my ZIP Code (1823).  It should say 37013-1823.  When I go to print, it is giving me an error saying that stamps.com can't find that ZIP Code.  I never got this till a few days ago.  If I go into my addresses within shipping easy, and eBay, my ZIP Code is correct.  For some reason it is getting changed and in a... [ view more | comment ]

  • Orders not syncing between Ecwid and Shippingeasy?

    Sophia Chen 0 votes 1 comment

    I've read a handful of posts and tried everything before reaching out to you guys..   What is the average time frame for this? What is going on? Why wont it sync?   I guess the questions can go on and on... Any assistance would be appreciated! [ view more | comment ]

  • manually adding order disabled

    Valera Smith 0 votes 3 comments Answered

    After the conversion last night of Endicia to Stamps.com on my account, I cannot get the "Add Order" button to work. When I click the button nothing happens.   I have logged out and then back in but nothing is working so far. [ view more | comment ]

  • Postage paid for twice? Customer had to pay to receive her package - now I have to refund her

    Talya Lutzker 0 votes 1 comment Answered

    Hi! Can you please help me get some support for this issue?   A package I sent to a client was bypassed by the post office. They insisted she come to the PO to pick it up AND pay over $8 for the shipping.   I now need to refund her for the shipping. But I'm confused as to how this happened.  I paid for and printed the label using ShippingEasy.   please get back to me. Thanks!     [ view more | comment ]

  • Incorrect delivery status

    Gene Strelkov 0 votes 8 comments Answered

    I'm having several tracking numbers, that shows delivery status (when hovering mouse over the clock, in Shipment History) as "In Transit - Out For Delivery", when in fact it was delivered, and clicking on the USPS tracking number link, shows it was delivered. 1 for example, I have the oldest tracking 9400110298370866425629, which was actually delivered on Feb 4th, but your platform still shows as Out For Delivery.I tried clearing cache and cookies, and still same... [ view more | comment ]

  • Access Denied with Prestashop 1.6

    Allen Robles 0 votes 1 comment Answered

    greetings, we're trying to integrate our store, which uses prestashop 1.6, with shipping easy. the shipping easy module has been installed in our store and API keys inputted. everything is square on our end. no orders were imported into shipping easy. also, clicking the button to send an order to shipping easy gives an error "access denied". i've tried sending any order with any kind of status and still get the same error. also checked that the API keys were not ... [ view more | comment ]

  • Not Being Charged Commercial Rates When We Should

    Gabe Gordon Arruda 0 votes 1 comment Answered

    We are getting commercial base rates with USPS, however Shippingeasy is charging us the non-commercial rate for the priority mail 2-day small flat rate envelope.   With our commercial rate it should be $6.95 but Shippingeasy is charging $7.17. Can this be changed since the current USPS rate for those with a commercial account is $6.95? [ view more | comment ]

  • changed my password and cant log in anymore

    orders 0 votes 3 comments Answered

    hi , the reset password link doesnt work - never received an email so I logged into my iphone and changed the password on the phone and  received a confirmation email   I'm using firefox but I cant log in on the computer - it gives me an error message . Any suggestion? [ view more | comment ]

  • Update problem with WooCommerce integration plugin

    Kathleen Aspenns 0 votes 1 comment Answered

    I'm having a problem - from the WordPress dash I try to update the Shipping Easy plugin to my WooCommerce store. But it won't update. I go to Woocommerce subscription area, but it won't allow me to renew the plugin - it says it is expired but no option to renew. From my Shipping Easy account dash, there is no option either - and Woo support says it is a third party issue. How can I resolve this? Thanks [ view more | comment ]

  • Cannot Combine Orders

    Cynthia Mercado 0 votes 1 comment Answered

    I am having a very hard time combining orders that were previously split via a rule.  I've tried a bunch of different scenarios and I'm really frustrated because I don't understand if this is a bug or just set up this way by design.   I'm on a free trial and this is the only issue preventing me from upgrading.  I need to know if there's a workaround. I need to assign SKU's to users so that even if a customer places an order with 2 SKU's in the same order, each user ONLY se... [ view more | comment ]

  • "Carrier unable to provide a rate quote" for Intl orders

    Ernst Mattie 0 votes 2 comments Answered

    Hello, I encountered this problem last night for the first time ever, and wondering if it could be due to recent USPS changes?  (I ship via USPS) On the "Ready to Print" page, I am not given a rate if the order is international.  This is true whether I select First Class/Priority/etc, or Package/Flat Merchandise/Flat Document/etc.  Nothing will make a price appear, so thus I cannot purchase postage for these orders.  There is a red error triangle in the left colu... [ view more | comment ]

  • Endicia error

    Alpha Armor 0 votes 1 comment Answered

    When I try to buy postage I get the following error: Account #1342340 has been suspended. Please Contact ShippingEasy Support for assistance. I can't contact support as I am a new/free member. WTF? [ view more | comment ]

  • Mark Inactive link broken using FireFox

    Jim Specht 0 votes 2 comments Answered

    The Products > Mark Inactive link doesn't work in FireFox (and Inventory tab doesn't work at all in IE). [ view more | comment ]

  • Woocommerce suddenly not syncing

    John Niernberger 0 votes 2 comments Answered

    Woocommerce stopped syncing sometime in December, and now seems to occasionally sync but always incompletely and sporadically. 1) In Woocommerce Settings -> Advanced - Rest API, I could verify that ShippingEasy was most recently connecting to the store at the same time that the ShippingEasy admin said it was (4:37pm) 2) Despite this, in the ShippingEasy admin I archived that store and created a new store.  I synched that store, and after 45 minutes, no orders are appear... [ view more | comment ]


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