Feature Requests | Productivity

Hey Shipping Easy, I'm using your API to create orders and pull out status information when it ships which all seems to be working pretty well.  However, it doesn't appear there is a way to update an address of an unshipped package via the API.  Could you please add that ability as it seems to be basic and necessary functionality? Thanks, Eric   [ view more | comment ]

Hey ShippingEasy, I'm using the .NET API library to get orders in/out of ShippingEasy.  I noticed in the CreateOrder call the Recipient object doesn't have the Company field.  Could you please add this to the object model? Thanks, Eric [ view more | comment ]

I would love to be able to see the "low stock threshold" column along with the "awaiting on inventory" column when creating a purchase order so that I know how much I need to order to cover the threshold. [ view more | comment ]

I'd love to see Shipping Easy create their own returns page add-on. So customers or shop owners can initiate a return, process the return, and refund via Shopify. No one has a good one and there are so many Shopify stores out there that could save time by automating their returns process.  [ view more | comment ]

We want to categorize orders from StitchLabs using their "Order Tags" field, but it does not map to any field in ShippingEasy yet.  Could you map this field to the "Tags" field for orders in ShippingEasy? [ view more | comment ]

We frequently remove entire lines or split lines within an order when items are out of stock or partially out of stock.  I would love to see the editing done in a list format where it possible to edit the number of items per line as well as remove items.  I am not a fan of the checkbox system.  I would like to remove part of an order and have it group together automatically with one submit button call to action.     I would greatly appreciate if you could consider this.   ... [ view more | comment ]

It would be nice to have better reporting options where we can essentially pull any data field that we have in Shipping Easy to create custom reports.  Specifically it would be nice to be able to do multi-line exports with orders so that each additional item ordered shows on a different line instead of combined in one cell.  Something like this, but with all the details. Order#     Item          QTY 2000      Thing 1       1 2000      Thing 2       2   Hopefully that makes... [ view more | comment ]

Would be helpful and more productive to have a "Clear Order" in the pull down for Actions on the orders page. Instead, you have to check a box and then go to more and then clear orders. You can already do a lot of certain tasks for that particular order in that pull-down menu, why not add clear order. [ view more | comment ]

We went to the trouble of using Shopify's order number prefix so we could match our ecommerce orders with order numbers in our ERP software.  This allows our shipping invoice audit team to easily match Fedex bills with their respective orders.  As a company we ship hundreds of shipments every day and not only does SE not download the full order number correctly, but the workaround "Alternate Order Number" is useless because it is not an option for the Fedex refer... [ view more | comment ]

Not sure why this isn't automated.  It caught me off guard a couple times when customers were emailing asking for tracking information, I thought something was wrong with the email notifications.   We ship a mix of from our store and drop ship, sometimes splitting orders to do so. Not having an automated email sent to the customer when their drop shipped product ships doesn't make sense.  We have to manually send an email with their tracking information, which takes time a... [ view more | comment ]

i thought my customers were being informed of their packages of my live shrimp and now i find that they were not informed and all the poor creatures perished because the customer had no idea the package had been left at their front door because they only had the first tracking number which was the one that we bought first but was too small so we cancelled it and paid for a larger package and heavier weight. Amazon and/or Shipping easy need to figure out how to make this wo... [ view more | comment ]

We would like to remove or split orders with rules but we only found the option to split the whole order by individual SKU, which doesn't give a lot of flexibility on selecting which items should be split. Especially for a large order with multiple items, we don't want to create multiple split orders, just remove specific items. Can you add a feature for the rules to split the order by "Product Categories"? This for example can split an order with stock and out-s... [ view more | comment ]

We have called ShippingEasy multiple times as some WooCommerce orders that were created X number of days ago (not sure what your setting for X is) are not showing up in S.E. even though their status = processing (i.e. paid for in WooCommerce). My most recent example was I had an order that was just paid for on 12/17, but was originally created on 12/3.  Your support team could do a sweep to fix it. So, my question, is why not add this sweep feature to your manual sync feat... [ view more | comment ]

Hello, I recently started using the option to send inventory levels from (My location + FBA) but when an order comes in, I have no clue which location has stock? Can you please add a column on the Orders page, that will notify you if you don't have stock in "My Location" Thanks, Chad [ view more | comment ]

It would be nice in the "Packing Slip Templates" area to have an option to Duplicate a template. You have the duplicate feature in the Shipping Rules area. It would save time in recreating new Packing slips. ThanksTim [ view more | comment ]

Hello, I have seen that USPS sometimes loses my packages. I have no idea this happens until a customer notifies me and I check the tracking number to see that no acceptance scan was done by the post office.  Shipping easy is currently able to show USPS tracking information status under the "Delivery" column under shipping history.  It would be nice if there was a user setting that can alert me if Label has been purchased and after X number of days there is no shi... [ view more | comment ]

Hello, I would like to see the price and item sells for in every sales channel that I have linked. Sometimes items are priced wrong, and this would help catch it. If we could sync pricing or change item prices that would be great too.   Thanks! [ view more | comment ]

Hello, I would like to turn on/off certain products selectively that will be sending inventory updates to stores. Example Sku A, B I want sku A fba inventory sent to Ebay, but not B (We still sell sku B to ebay merchant fulfilled) Currently its all or nothing it appears [ view more | comment ]

Hello, Can you please allows us to import FBA orders from Amazon UK. We would like to see all this data in SE and run reports with it.   Thanks! [ view more | comment ]

Hello, These new reports are great! Thank you for adding them. For the forecasting report, can you please allow us to use the sales history for one year, we sell seasonal items, and the report would be much more useful if we could set the history to 1 year.   Thanks! [ view more | comment ]

Etsy now offers sellers the option of creating products with a "personalization" option. This, like item specifics, needs to pass to Shipping Easy and be reflected on packing slips, invoices, etc. Here is the article: https://help.etsy.com/hc/en-gb/articles/360000344528-Offering-Custom-Personalised-Items   [ view more | comment ]

The title explains it all. I want to see the following data added to the Shipping Report:- Time to ship: How long from when a label is printed to the post office scans it in.- Time to deliver: How long to deliver an order. I want to know these metrics to optimize my supplychain. It'd be awesome to know them. [ view more | comment ]

Custom Report can include the 'Order Date' column but not 'Payment Date'   We desperately need the 'Payment Date' when downloading the CSV into Quickbooks.  Occasionally, the Order Date is NOT the same as the Payment Date and it is affecting our Accounting reports.   We'd appreciate it if ShippingEasy can include the Payment Date in the report download.   Thanks. [ view more | comment ]

We ship a lot of batches that we import via CSV but they ship on other customers FedEx or UPS accounts. For each batch, even if we have a saved selection we have to manually choose the 3rd party billing account by first choosing 'third party' from the dropdown and then choose the account they go to.  We then get warnings for addresses for certain orders in each batch that we have to then go and confirm the address. We don't want to have to worry about the addresses for our... [ view more | comment ]

Hi, this is my first post on these forums. I have things i would love to be looked at ready for next year if possible, this is regarding 'Customized' products that come via Amazon.Right now we use the shipeasy report to help us create the print files for our customized orders. The customization is contained as part of the product name for example... (With the three customized text fields for this product highlighted in bold below).Trend Setters First Christmas Married Orna... [ view more | comment ]

We currently automate processes through Outlook where any attachments can be automatically downloaded and saved to our server, but to our surprise the scheduled reports do not have the attachments in the email, only a link that says "Download Here" I am not sure if Shipping Easy decided not to include the attachments because of size, but for daily reports they should not be that big and it will be very productive to have them attached to the emails. IF this canno... [ view more | comment ]

  Revise headings to better describe the process   I have done a few thousand labels on Shippingeasy and still find myself hesitating because the headings don’t describe the process associated with the heading.  Thankfully the process is great. It seems the word Shipments is used inappropriately, to me. I think it means, (Noun)** a load of goods that is transported by any method (not just by ship).** What, Shippingeasy is really doing is facilitating the processing... [ view more | comment ]

This is one of the biggest problems we've had with Shipping Easy so far. For Fedex international the default recipient is set to sender. I really don't need to say much more.. but before we were aware of this we sent out a number of batch shipments without fully understanding or knowing we needed to change it. This cost the company A LOT of $$. Also if someone mistakenly forgets to change it, we are also of course charged for the recipients import fees. In what scenario a... [ view more | comment ]

Wholesale Price is not a choice of fields to be displayed when you select Inventory Products and therefore does not show up on the edit pick list of items. It would be a quick reference for us since we change our cost price based on materials used.  This way we do not have to open it up to see what we are currently using to compute our profit  from the LTD ship history report. As AMZ seller, we know the only field missing is the 15% charged by AMZ, which can easily be comp... [ view more | comment ]