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How to: Submit your Feature Requests!
ShippingEasy is 100% customer led!
We listen across all channels to ensure our development efforts are focused on the most important features and enhancements. Our Customer Success team distills what they hear on chat, email and phones daily. We also review your written ideas here – and evaluate how many other customers share your need/wish based on votes. So, make sure to sell your ideas with examples and details to ensure common understanding and more importantly votes! ...
Sign up forms
Hello,
The new sign up forms are great!
We need the ability to automatically send an email(s) when a customer uses the sign up form, otherwise there would be no reason to use the form? Most stores use this sign up form and lure customers in with a promo code when they sign up.
Thanks
Avoid duplicate orders by updating existing imports
Unfortunately ShippingEasy won't work for us anymore because our wholesale platform doesn't integrate directly. That normally wouldn't be a problem because we could manually upload orders, but the orders.csv file that is generated from our store always includes many orders (not just new orders) because often the status has been updated or items have changed due to backorders, etc.
We need the order import process to recognize duplicate orders and update them instead of ju...
unshipped orders report
We use Shipping Easy to ship 8-10k orders a month, and growing. As we try to better manage this process, we need a report that we can run, within a selected date range, that shows an average "days to ship" (from order date to ship date). This can be done through an export, but I feel should be quickly accessible in a dashboard. Also, it does not take into consideration any remaining unshipped orders, as those do not yet have a "ship date", which lead us to our second fin...
Would be nice to know how much shipping is estimated on current orders
I can't believe this isn't a feature. I ship orders weekly (a couple hundred are open at any given time typically), and I have to manually estimate shipping for every order so I can budget how much the shipping will likely be. This is very time consuming, especially when the estimated totals are already in shippingeasy's order dashboard here: https://www.screencast.com/t/0kpM0aXkHR
If shippingeasy could just simply tally those figures or put them in a report it would insta...
Add or update the dimensions with a quick check mark similar to update date
Need to see if possible to add the feature to update dimensions for each single product same way of updating the weight ( Update item weight in product catalog if applicable )so you make also extra check mark for updating the dimensions to the catalog and should look like the following ( Update item DIMENSIONS in product catalog if applicable )
Bulk edit/remove tags on Contacts menu needs to be wide instead of long
The previous person in charge of uploading our contacts to the database did it incorrectly for THOUSANDS of our contacts. When I attempt to use the "Remove Tags" feature after selecting all contacts, the pop up list of tags to deselect is way too long on the screen and can not be used as there is no way to scroll to the bottom of the list to submit the "de-selections." This has cost me DAYS this week trying to clean up all the erroneous tags.
If you will not allow us to bu...
Feature request: Export data from "Shipment History"
I want a feature to exist in the Shipment History page to export all the displayed data to csv or Excel.
We need to track status of delivery and take action before customers find out and notify us if anything happens with delivery in transit.
Email Campaign Reports
I would love to have a better report for email campaigns. I love that I can handle our email marketing through shipping easy but the reporting is definitely not as user friendly as other popular sites. I feel like every time I run a report it just turns it into an email list which isn't helpful. Now I just have a million lists I have to go through and delete or keep track of. I don't necessarily even need a list of people who clicked a particular link, but I want to know w...
Collate Labels and Packing Slips
For batch print option (Print Label and Packing Slip) can you write a script/option to collate these? Meaning we would like to print the packing slip of a label right after so if we print 50 label they will print as LB1, PS1, LB2, PS2, LB3, PS3 ..... instead of current setting @ L1,LB2, LB3.... then PS1, PS2, PS3.....
User Permissions by Stores
We do fulfillment for some of our clients and it would be great to set user permissions by store assigned to user so clients could only see anything connected to their user.
For example: I have a client selling on ebay and another one selling on Amazon, if I provide permissions to them, they will see each others orders, reports,products etc. I think this will be a great feature for many warehouses like ourselves.
Add SKU values and filters to order reports
I think that it would be amazing to have filters for reports added; Such as batch numbers so you can isolate specific batches, as well as SKU values and their specific discounts and taxes because it would help having one place that isolates shipping/ SKU values for invoicing.
Ship By Date integration with Woocommerce
We have a woocommerce store selling seeds and plants specifically for butterflies. Very frequently we have customers that want their plants shipped at specific times because of weather and frost dates in their area. We capture a "ship date" (or delivery date) from our checkout page but have no way to automatically see that date in Shipping Easy.
We are currently utilizing the "Internal Notes" to figure out when to ship each order but this requires us searching through t...
More than two decimals on Purchase Order item costs
I've figured out this way to track my component inventory (Bill of Materials) with Shipping Easy, but most of my components have prices like .15735, but it forces me to round up to .16. I would like there to be no cap on decimal places.
Keyboard shortcut feature for preset shipping feedback
The keyboard shortcut feature does not work with the Numpad on the keyboard.... other then that great feature. Respectfully request the numpad be coded into this feature
Add late warning icon to orders page
Is there a way to add an icon onto the orders screen to notify staff of orders at risk of being late? This is important to stay solid in the amazon prime program.
I'm thinking a red triangle or some simple icon to alert them to ship the order before it's flagged as late by Amazon.
Feature Request - Repeat Customer
Is there a way to place an icon on any Shipment going to a customer that has been shipped to in the past. I would match on the exact address and email address and do the calculation in SQL. Perhaps an asynchronous call could be made and the icon could show up in the interface if the order is for a repeat customer to a matching address.
Why the need: Many addresses don't validate. When they don't, I go to google and look up the address. If I get a house or a business then I...
Update an order via API
Hey Shipping Easy,
I'm using your API to create orders and pull out status information when it ships which all seems to be working pretty well. However, it doesn't appear there is a way to update an address of an unshipped package via the API. Could you please add that ability as it seems to be basic and necessary functionality?
Thanks,
Eric
Company Field in .NET CreateOrder API Call
Hey ShippingEasy,
I'm using the .NET API library to get orders in/out of ShippingEasy. I noticed in the CreateOrder call the Recipient object doesn't have the Company field. Could you please add this to the object model?
Thanks,
Eric
Purchase Order Columns
I would love to be able to see the "low stock threshold" column along with the "awaiting on inventory" column when creating a purchase order so that I know how much I need to order to cover the threshold.
Shipping Easy Return Add-On
I'd love to see Shipping Easy create their own returns page add-on. So customers or shop owners can initiate a return, process the return, and refund via Shopify. No one has a good one and there are so many Shopify stores out there that could save time by automating their returns process.
Map StitchLabs "Order Tag" field to "Tags" field in ShippingEasy
We want to categorize orders from StitchLabs using their "Order Tags" field, but it does not map to any field in ShippingEasy yet. Could you map this field to the "Tags" field for orders in ShippingEasy?
Splitting orders and removing items
We frequently remove entire lines or split lines within an order when items are out of stock or partially out of stock. I would love to see the editing done in a list format where it possible to edit the number of items per line as well as remove items. I am not a fan of the checkbox system. I would like to remove part of an order and have it group together automatically with one submit button call to action.
I would greatly appreciate if you could consider this.
...
Better Reporting Features
It would be nice to have better reporting options where we can essentially pull any data field that we have in Shipping Easy to create custom reports.
Specifically it would be nice to be able to do multi-line exports with orders so that each additional item ordered shows on a different line instead of combined in one cell. Something like this, but with all the details.
Order# Item QTY
2000 Thing 1 1
2000 Thing 2 2
Hopefully that makes...
Add "Clear Order" to Actions
Would be helpful and more productive to have a "Clear Order" in the pull down for Actions on the orders page. Instead, you have to check a box and then go to more and then clear orders. You can already do a lot of certain tasks for that particular order in that pull-down menu, why not add clear order.
Shopify order number prefix
We went to the trouble of using Shopify's order number prefix so we could match our ecommerce orders with order numbers in our ERP software. This allows our shipping invoice audit team to easily match Fedex bills with their respective orders. As a company we ship hundreds of shipments every day and not only does SE not download the full order number correctly, but the workaround "Alternate Order Number" is useless because it is not an option for the Fedex reference field...
Drop Shipping Email Notification
Not sure why this isn't automated. It caught me off guard a couple times when customers were emailing asking for tracking information, I thought something was wrong with the email notifications.
We ship a mix of from our store and drop ship, sometimes splitting orders to do so.
Not having an automated email sent to the customer when their drop shipped product ships doesn't make sense. We have to manually send an email with their tracking information, which takes time a...
shipping tracking numbers DO NOT UPDATE back to amazon if i cancel a shipping label and buy a new one.
i thought my customers were being informed of their packages of my live shrimp and now i find that they were not informed and all the poor creatures perished because the customer had no idea the package had been left at their front door because they only had the first tracking number which was the one that we bought first but was too small so we cancelled it and paid for a larger package and heavier weight.
Amazon and/or Shipping easy need to figure out how to make this wo...
Removing / Splitting specific items or product categories from an order
We would like to remove or split orders with rules but we only found the option to split the whole order by individual SKU, which doesn't give a lot of flexibility on selecting which items should be split. Especially for a large order with multiple items, we don't want to create multiple split orders, just remove specific items.
Can you add a feature for the rules to split the order by "Product Categories"? This for example can split an order with stock and out-stock items...
WooCommerce Orders Not Syncing because they were created more than X days ago
We have called ShippingEasy multiple times as some WooCommerce orders that were created X number of days ago (not sure what your setting for X is) are not showing up in S.E. even though their status = processing (i.e. paid for in WooCommerce). My most recent example was I had an order that was just paid for on 12/17, but was originally created on 12/3.
Your support team could do a sweep to fix it. So, my question, is why not add this sweep feature to your manual sync feat...