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  • Chromebook OS - ConnectEasy

    Alison Dean 0 votes 1 comment Answered

    I have a chromebook and I am trying to figure out how I can print my shipping labels. I have the Google print. Anyone help me? I need to know if this is going to work with chromebook or not. Is there not an app for this? So confused. Any and all help would be appreciated!~ [ view more | comment ]

  • Prestashop

    Brian LaPlante 0 votes 1 comment Answered

    My call back URL in prestashop does not contain the "S" in https// but in the store settings it does. I cant seem to get my store to connect so I am wondering if it is because of this mis-match. [ view more | comment ]

  • Year End Receipt

    Erica Gregory 0 votes 1 comment Answered

    Hi there. I was wondering if there was anyway to get a concise print out of how much money was spent on shipping for 2016. Thank you so much for your help! [ view more | comment ]

  • Shouldn't there be an assistance help line for times when something has gone haywire?

    Dan Nagengast 0 votes 1 comment Answered

    I need to report 20-30 identical refunds from Endicia, but I can't seem to find any place to report this. [ view more | comment ]

  • order history.

    Bruce Lee 0 votes 2 comments Answered

    I am new to ShippingEasy. Is there any way to import order history of before I joined the ShippingEasy? [ view more | comment ]

  • Duplicate order flag

    Maria 0 votes 1 comment Answered

    Many times a customer places 2 separate orders on the same day from Amazon or our website.  We receive so many orders that we rarely notice.  Would be helpful to know that there are 2 packages going to same person so we can combine the orders and only pay for shipping once!! [ view more | comment ]

  • ALL csv upload addresses unverified no matter what?!

    Jennifer Bouche 0 votes 2 comments Answered

    I'm losing my mind over here. When I'm in the final stage, all the addresses are in blue meaning they should be all set. However, once I complete the upload and the orders appear in my order log -- they are ALL UNVERIFIED. Please help, there's hundreds of orders on this project and I cannot 'verify'/'use anyway' each one individually [ view more | comment ]

  • Cancelled shipment but want to reship.

    Lonny Jarrett 0 votes 1 comment Answered

    I cancelled a shipmentand now want to repurchase shipment for that order. How can I do this? The only place the order shows up is in shipping history. I want to purchase postage but NOT according to the previous parameters (Weight, box type) of the previous shipment....Thank you! [ view more | comment ]

  • cannot be less than total customs items weight of 2 lb

    Michael 0 votes 1 comment Answered

    Why am I receiving the following error when trying to ship a package to Canada from USA? "cannot be less than total customs items weight of 2 lb". When I go to, I am able to get a rate for a package weighing 1 lb. 5 oz.. Why can't I ship this package with ShippingEasy? [ view more | comment ]

  • Verify Shipping Address to Ireland

    Mike Zwiesler 0 votes 3 comments Answered

    Hi, We use Shipping Easy with our Storenvy store. I'm having a lot of trouble entering a verifiable shipping address for a customer in Ireland. I have verified with the customer that the address is correct. I have no trouble locating the address on Google Maps. I've tried to manually update the shipping info but cannot find any combination of formatting through shipping easy that will allow me to generate a verifiable shipping label. Please help. Thanks! [ view more | comment ]

  • Nonmachinable Surcharge

    Kassie Wong 0 votes 1 comment Answered

    Hello! I'm pretty new to shipping products and I have a question about nonmachinable surcharges. I read somewhere that running packages through machines can damage the items inside, and avoiding it would need either the package to meet nonmachinable requirements or to pay the surcharge. I'm confused about the surcharge part - if I do decide I want it nonmachinable, is there an option to click when creating the label? Or is it automatically included? Or will the charge be a... [ view more | comment ]

  • Pulling Shopify Notes into Packing Slips

    Cody Klimper 0 votes 1 comment Answered

    We often put notes in the Shopify order details section after somebody makes an order. It is much smoother to use that jumping back and forth between shopify and ShippingEasy. The only issue is that I am trying to add these notes from Shopify into the packing slips, and I am unable to find a way how. I have messed around with some coding, but to no avail. Is there a way to do this? Thank you! ~ Cody [ view more | comment ]

  • Custom Packing Slip Printing on a separate page

    Jacob 0 votes 2 comments Answered

    I created a custom packing slip that just excludes the default's price of order.  But when I print an order, it prints what looks to be similar to the default packing slip on the first page with the shipping label and then my custom packing slip on a second page... is there anyway I can get my custom packing slip to print on the first page with my shipping label? [ view more | comment ]

  • UM120560568US

    Nino Adriyanto 0 votes 1 comment Answered

    i asking regarding my packetTracking number : UM120560568USAccount Id : 15037Receiver : DKI Jakarta, 10220 IndonesiaTendered On : 11/23/2016 1:32:58Reference : PF1122161036101Packege type : Customer SuppliedDescription : ParcelConnect Prio DDUWeight : 1.32000LBSHAWB : 000000000MAWB : Manifest Nbr. : 29529   FYI last update is : 11/23/2016    10:21AM    Percel data recieved, shipment in route to US      export Warehouse [ view more | comment ]

  • Unable to print 1st class label

    Chris Colotti 0 votes 1 comment Answered

    I have both Endicia accounts connected but when I try to print 1st class I get this: I've reached out to them as indicated but no joy on an answer.  Any ideas what's missing I can look at? LABEL FAILED This is the error message we've received back from USPS: This account is not qualified to access Endicia Label Server. Please contact Endicia customer support at (650) 321 2640 x130 or Error encountered (Log ID: 35700) [ view more | comment ]

  • Pick List

    Dennis 0 votes 1 comment Answered

    Hi. I have SKU's on every product, however these do not show next to the item when I print an order to pick.  This is on my UK orders. Is it possible to have them integrated in some way so tat both the garment/item picked and the SKU can show on the order pick sheet?   Thanks [ view more | comment ]

  • Why is it asking me to order more postage

    Courtney Ludwick 0 votes 1 comment Answered

    I have $24.07 left in postage yet it is telling me I have to buy more postage...why? [ view more | comment ]

  • cannot find information on a return item

    Delois Anderson 0 votes 1 comment Answered

    Postal carrier picked up return item on 1/23/2017, item has no register information.  I can not track this item. [ view more | comment ]

  • Double Charged by FedEX

    Kimberly Schneider 0 votes 3 comments Answered

    I was double charged for a shipment going through FedEx. I printed out a paid shipping label through ShippingEasy and dropped it off at FedEx. The next thing I see is a charge on my FedEx account and credit card for more than what I was quoted and they were charging me a second time for the shipment. I am searching for an invoice to show proof of payment to FedEx for the shipment and cannot find the area to show the proof of payment. How do I go about resolving this issue? [ view more | comment ]

  • Can't get Endicia First Class to show up in my shipping options

    Kelli Bozarth 0 votes 1 comment Answered

     Hi there, I signed up yesterday and both of my Endicia accounts say connected. I have made sure that the payment method is up to date and yet I can't get the First class options to show up.  It's almost like I have two of the intl and expedited accounts.  Help please  [ view more | comment ]

  • shipping to canda

    Yvonne 0 votes 1 comment Answered

    Hi.  I printed out a label to ship to canada for the first time.  The left side has a small customs form.  Three questions: - does that stay attached to label and get taped to the outside of the package? - do I need to sign the bottom of it where it says signature/date? -  It is going out first class international package.  can I use my own packaging without any special international indicators on it - other than the label with the customs form? [ view more | comment ]

  • Support Phone Number

    Christine 0 votes 4 comments Answered

    Why can't I see the support phone number and why isn't the chat available?  [ view more | comment ]

  • Damaged

    Donna DeFrangesco 0 votes 1 comment Answered

    Hi sold on eBay. Customer received damaged merchandise. Who files with USPS, the customer?  [ view more | comment ]

  • How to View All Manual orders ?

    Rain Gray 0 votes 1 comment Answered

    Hi How can I view my all Manual orders that I created within a years? I can view in Shipping History of 90 days  but how can I get all the info that I manually shipped over the years in ShippingEasy? Thanks for all you do. [ view more | comment ]

  • ShippingEasy API. Access denied. Status 401.

    foxnetsoft 0 votes 2 comments Answered

    We developed plugin for NopCommerce and ShippingEasy. But we have some problems with one of our customers. He uses correct credentials. I checked them. He can send orders to ShippingEasy, but he can't read orders from ShippingEasy (method /stores/:store_api_key/orders). I checked all my code and noticed that I could read orders when I used my live site (only  for live site!!!). But I couldn't read orders from ShippingEasy when I used my PC... I could send orders from my PC... [ view more | comment ]

  • please help!

    Brittney Squires Foerster 0 votes 1 comment Answered

    I have an account with you all and no matter how many time I have change my password it will no let me log in! I need to ship items out today.    [ view more | comment ]

  • unable to track package / obtain refund

    Mandy Marchitello 0 votes 3 comments Answered

    Hello, I created (2) shipping labels on 7/11/16.  The label ending in -992 was never sent.  I cancelled the shipment back in July, but never received a refund to my account. When I just tried to cancel again, I got a message in red stating that the data could not be found. I also tried to track the package on the USPS website just now, but there is no information given there either. Can you please assist? Many Thanks, Mandy     [ view more | comment ]

  • Pay On Use Return Labels Are set Up Through Endicia But Not Working On Shipping Easy

    Adam Jafry 0 votes 1 comment Answered

    I followed the instructions via Shipping Easy and the external link to Endicia, even worked with an Endicia rep. My Endicia pay on use return labels account is now set up but I can't use it through Shipping Easy [ view more | comment ]

  • Updating Shiiping Easy WooCommerce Plugin

    Jeff Wark 0 votes 1 comment Answered

    In my WP/WC admin I am getting a message that there is an updated version of Shipping Easy's WooCommerce plugin available. It is stating that I need to add Subscription Key for updating. Where can I locate this Subscription Key?   Thanks. [ view more | comment ]

  • Starter account charged for Basic but type didn't change

    Hyde Away 0 votes 1 comment Answered

    I have been charged on my 2 previous billing cycles for a Basic Plan, but my account type never changed. I also never authorized these charges, though I'd like to be able to use the services of a Basic plan if I was going to be charged for it anyway.. I'm still only allowed 50 shipments a month.    [ view more | comment ]

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