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  • Double Lables

    Colleen Tina 0 votes 1 comment Answered

    I accidently printed the same lable twice on some orders. How do I get my money back? [ view more | comment ]

  • get account balance back

    Kristin Baker 0 votes 1 comment Answered

    Hi! I am no longer using Shipping Easy and would like to get my account balance of $18.64 back. Anyone know how I can do this? Thanks! [ view more | comment ]

  • General Help Needed

    Joy Chambers 0 votes 1 comment Answered

    I just signed up today for Shipping Easy and am finding it very confusing. I understand we get signed up for two Endicia accounts and I got the emails regarding this.  On the Shipment Settings -> Postage and Carriers page my first class account looks ok but my priority account says "Your Endicia International & Expedited account has not been configured."  I went ahead and tried to register for a free account but I got an error message each time I tried (fo... [ view more | comment ]

  • Packaging Rule

    Gina 0 votes 3 comments Answered

    In an effort to streamline our shipping volume, it would be very helpful to be able to establish rules to allow certain items/quantities to be shipped in pre-determined packages, based on packages established in the Package Setup in Shipment Settings. It seems that most of the "IF" criteria is already configured in RULES, but the "THEN" criteria for Package Name needs to be added, linking to the various package names saved in Package Setup. [ view more | comment ]

  • Unable to void a UPS label

    L LeBlanc 0 votes 1 comment Answered

    I have been unable to get support for canceling a label from UPS or the local UPS store. I created a UPS Label on 5/2. I packed the box and took it to a local 3rd party UPS shipment store. They scanned the package in and minutes after I left the store, my customer cancelled their order. I went back into the store and picked the box back up. The box was scanned into the store but never shipped because I reclaimed it. The 3rd party store informed me that they could not void ... [ view more | comment ]

  • Cancel membership

    Kathy Moreau Zalenski -1 votes 1 comment Answered

    How can I cancel my membership. I have not use this service. Very confusing. I have tried many times to get in touch with someone live. No one even gets back to me. Please let me know. Thank you [ view more | comment ]

  • Cant buy more postage!

    Lonny Jarrett 0 votes 1 comment Answered

    I am trying to buy postage and get the response " The account credit card’s expiration date has passed. Error encountered (Log ID: 23828)" However my Expiration date is 3 years from now and the card is valid. I have much shipping to do toady. What can I do??? Thank you. Lonny Jarrett [ view more | comment ]

  • Shipment "Lost" Help Needed - New User

    Alison Dean 0 votes 4 comments Answered

    Hey y'all. I am a new customer and shipped out two packages. One to a lady literally right across the street from the other. One lady received her package but the other lady has yet to receive it. It did not come up with a track shipment option and it has still not been delivered. The customer is asking and I honestly have googled until I dont know what to do anymore. Is there another way to track it? The package was sent on April 9th and the other lady received hers on Ap... [ view more | comment ]

  • Seller on Eleventh Avenue

    heather zboril 0 votes 1 comment Answered

    Why can't I see any of my current order from Eleventh Avenue?     [ view more | comment ]

  • Syncing New Products/SKUs to store quantities

    Jacob 0 votes 3 comments Answered

    Is there a surefire way to sync new products added manually in shipping easy and then ebay/Amazon with the same SKUs?  I used to be able to get them to sync after fiddling with the syncing page, but as for the last few weeks I have not been able to sync these new products and get the quantities to go through for the newly added SKUs. [ view more | comment ]

  • How can I change the store name?

    Wayne Stiles 0 votes 4 comments Answered

    When my customers receive an email, the FROM field includes the store name in my sidebar under "Stores." How can I change the store name? I'd like it to be more user-friendly. Thanks for any help you can offer. I appreciate it. [ view more | comment ]

  • Mysterious charge?

    Frank Phinney 0 votes 1 comment Answered

    I tried out SHIPPINGEASY in early January & found out that it wasn't for me.  So I canceled out.  Then I get a mysterious charge ($29.00) on my credit card.  THIS IS NOT RIGHT!  I request a refund.  Please take care of this.  By the way, I can't even get into my account any more, because IT HAS BEEN CLOSED!  Therefore I now don't even have the option of talking to anyone anymore.  HELP!  Please take care of this. [ view more | comment ]

  • Insurance not printed on label

    Joshua 0 votes 2 comments Answered

    I just purchased International postage with insurance.  The Label has printed 3 pages (Customs Declaration, Postage, and Dispatch Note).  Nowhere does it state insurance has been purchased.  In fact the "Insured Value" box is blank.However, inside my Shipment History it states that I have in fact purchased insurance.Is this normal, am I supposed to now hand write the insurance details on the label? Thanks, Joshua [ view more | comment ]

  • Chromebook OS - ConnectEasy

    Alison Dean 0 votes 1 comment Answered

    I have a chromebook and I am trying to figure out how I can print my shipping labels. I have the Google print. Anyone help me? I need to know if this is going to work with chromebook or not. Is there not an app for this? So confused. Any and all help would be appreciated!~ [ view more | comment ]

  • Prestashop

    Brian LaPlante 0 votes 1 comment Answered

    My call back URL in prestashop does not contain the "S" in https// but in the store settings it does. I cant seem to get my store to connect so I am wondering if it is because of this mis-match. [ view more | comment ]

  • Year End Receipt

    Erica Gregory 0 votes 1 comment Answered

    Hi there. I was wondering if there was anyway to get a concise print out of how much money was spent on shipping for 2016. Thank you so much for your help! [ view more | comment ]

  • Shouldn't there be an assistance help line for times when something has gone haywire?

    Dan Nagengast 0 votes 1 comment Answered

    I need to report 20-30 identical refunds from Endicia, but I can't seem to find any place to report this. [ view more | comment ]

  • order history.

    Bruce Lee 0 votes 2 comments Answered

    I am new to ShippingEasy. Is there any way to import order history of before I joined the ShippingEasy? [ view more | comment ]

  • Duplicate order flag

    Maria 0 votes 1 comment Answered

    Many times a customer places 2 separate orders on the same day from Amazon or our website.  We receive so many orders that we rarely notice.  Would be helpful to know that there are 2 packages going to same person so we can combine the orders and only pay for shipping once!! [ view more | comment ]

  • ALL csv upload addresses unverified no matter what?!

    Jennifer Bouche 0 votes 2 comments Answered

    I'm losing my mind over here. When I'm in the final stage, all the addresses are in blue meaning they should be all set. However, once I complete the upload and the orders appear in my order log -- they are ALL UNVERIFIED. Please help, there's hundreds of orders on this project and I cannot 'verify'/'use anyway' each one individually [ view more | comment ]

  • Cancelled shipment but want to reship.

    Lonny Jarrett 0 votes 1 comment Answered

    I cancelled a shipmentand now want to repurchase shipment for that order. How can I do this? The only place the order shows up is in shipping history. I want to purchase postage but NOT according to the previous parameters (Weight, box type) of the previous shipment....Thank you! [ view more | comment ]

  • cannot be less than total customs items weight of 2 lb

    Michael 0 votes 1 comment Answered

    Why am I receiving the following error when trying to ship a package to Canada from USA? "cannot be less than total customs items weight of 2 lb". When I go to usps.com, I am able to get a rate for a package weighing 1 lb. 5 oz.. Why can't I ship this package with ShippingEasy? [ view more | comment ]

  • Verify Shipping Address to Ireland

    Mike Zwiesler 0 votes 3 comments Answered

    Hi, We use Shipping Easy with our Storenvy store. I'm having a lot of trouble entering a verifiable shipping address for a customer in Ireland. I have verified with the customer that the address is correct. I have no trouble locating the address on Google Maps. I've tried to manually update the shipping info but cannot find any combination of formatting through shipping easy that will allow me to generate a verifiable shipping label. Please help. Thanks! [ view more | comment ]

  • Nonmachinable Surcharge

    Kassie Wong 0 votes 1 comment Answered

    Hello! I'm pretty new to shipping products and I have a question about nonmachinable surcharges. I read somewhere that running packages through machines can damage the items inside, and avoiding it would need either the package to meet nonmachinable requirements or to pay the surcharge. I'm confused about the surcharge part - if I do decide I want it nonmachinable, is there an option to click when creating the label? Or is it automatically included? Or will the charge be a... [ view more | comment ]

  • Pulling Shopify Notes into Packing Slips

    Cody Klimper 0 votes 1 comment Answered

    We often put notes in the Shopify order details section after somebody makes an order. It is much smoother to use that jumping back and forth between shopify and ShippingEasy. The only issue is that I am trying to add these notes from Shopify into the packing slips, and I am unable to find a way how. I have messed around with some coding, but to no avail. Is there a way to do this? Thank you! ~ Cody [ view more | comment ]

  • Custom Packing Slip Printing on a separate page

    Jacob 0 votes 2 comments Answered

    I created a custom packing slip that just excludes the default's price of order.  But when I print an order, it prints what looks to be similar to the default packing slip on the first page with the shipping label and then my custom packing slip on a second page... is there anyway I can get my custom packing slip to print on the first page with my shipping label? [ view more | comment ]

  • UM120560568US

    Nino Adriyanto 0 votes 1 comment Answered

    i asking regarding my packetTracking number : UM120560568USAccount Id : 15037Receiver : DKI Jakarta, 10220 IndonesiaTendered On : 11/23/2016 1:32:58Reference : PF1122161036101Packege type : Customer SuppliedDescription : ParcelConnect Prio DDUWeight : 1.32000LBSHAWB : 000000000MAWB : Manifest Nbr. : 29529   FYI last update is : 11/23/2016    10:21AM    Percel data recieved, shipment in route to US      export Warehouse [ view more | comment ]

  • Unable to print 1st class label

    Chris Colotti 0 votes 1 comment Answered

    I have both Endicia accounts connected but when I try to print 1st class I get this: I've reached out to them as indicated but no joy on an answer.  Any ideas what's missing I can look at? LABEL FAILED This is the error message we've received back from USPS: This account is not qualified to access Endicia Label Server. Please contact Endicia customer support at (650) 321 2640 x130 or LabelServer@endicia.com. Error encountered (Log ID: 35700) [ view more | comment ]

  • Pick List

    Dennis 0 votes 1 comment Answered

    Hi. I have SKU's on every product, however these do not show next to the item when I print an order to pick.  This is on my UK orders. Is it possible to have them integrated in some way so tat both the garment/item picked and the SKU can show on the order pick sheet?   Thanks [ view more | comment ]

  • Why is it asking me to order more postage

    Courtney Ludwick 0 votes 1 comment Answered

    I have $24.07 left in postage yet it is telling me I have to buy more postage...why? [ view more | comment ]


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