Community | Questions & Answers


Engage the community with your ShippingEasy product questions.

Show all All Planned Not planned Completed Answered No status
Sort by newest post Newest post Recent activity Votes Comments
  • Integrated with PayPal but orders not imported

    Mark Price 0 votes 1 comment Answered

     I made sure the email was in my settings.  I cannot figure out why they aren't syncing.  Do I need to wait if I manually tell it to sync? [ view more | comment ]

  • Where is my account transaction history?

    David Weiser 0 votes 3 comments Answered

    I am looking for my account transaction history for year end taxes. Around half of my transactions that I see in my credit card statements from Endicia are unaccounted for when I look at the history in my Endicia account. I am quite confused by this. [ view more | comment ]

  • Shipping Easy and Bless integration

    Christina Pierce 0 votes 3 comments Answered

    Hello!   I followed the steps, added the API keys, and created an order for myself, paid with cash, so it is now complete however it does not show up in orders. Any suggestions? [ view more | comment ]

  • I want to end my free trial so I can upgrade

    Katie Stanley Holder 0 votes 1 comment Answered

    I want to integrate my shipping easy account with LuLaRoe Bless, but I am getting a notification that I can't use API while in the free trial. How do I cancel the free trial so that I can get going on using this new integration? [ view more | comment ]

  • Cancelled Account

    Michelle 0 votes 1 comment Answered

    Hello   I cancelled my account a little while ago but would like to come back to using your free service. I tried to login but it says account cancelled and won't let me sign back up. Can you tell me what I need to do to reinstate my account? [ view more | comment ]

  • Cancelled Account

    Melissa O'Howell 0 votes 1 comment Answered

     My Account was previously cancelled but I'm looking into starting my account again since the new integration with the company I'm with. Can you help me get my account back? It won't let me start the free trial, which I never completed last time either.    Thanks!  [ view more | comment ]

  • Distribute # of shipments allocated across multiple websites

    Timothy Howard 0 votes 1 comment Answered

    We are evaluating WooCommerce with ShippingEasy as our standard solution moving forward for all new clients as well as migrating existing clients to it over time. If we have a Premium Account, can we use the 6,000 shipments across various clients' websites? [ view more | comment ]


    ROSS LAPASH 0 votes 1 comment Answered

    Trial period expired. tried setting up account with credit card but am not allowed to enter street address. Error response is "ooops. something went wrong. I need to enter address but site will not allow [ view more | comment ]

  • Prematurely cancelled my account

    Lauren 0 votes 1 comment Answered

    I meant to downgrade, but accidentally cancelled it. Can I get it back or is it gone for good? I hadnt downloaded anything for taxes yet. [ view more | comment ]

  • Cancelled account

    Kirsten Colburn 0 votes 3 comments Answered

    How do I get an end of the year report when I cancelled shipping easy?  I contacted Endicia and shipping easy set up my "security" questions and answers. With that said I have no idea what the answers are.  One of the questions was, "what color are the chairs in the conference room?"  I have no idea what conference room they are referring to.  I was told I need the answers to these questions to get the info I need for my taxes.  However when I call ship... [ view more | comment ]

  • USPS Shedule a Pickup Question

    Jeremy LeSarge 0 votes 3 comments Answered

    Hello, I was wondering if someone could verify for me whether or not USPS Schedule a Pickup is available for First Class Package Service only?   I have found conflicting information in various knowledge articles here on ShippingEasy and elsewhere on the internet. Perhaps some articles are old or out-dated, I don't know.   One article here says yes you can, but you have to go to the USPS website and schedule a pickup, and it must be First Class Package Service Rate. Another... [ view more | comment ]

  • Cancel and refund

    Mark Falzon 0 votes 1 comment Answered

    I started a free basic account on Nov. 21.  You charged me $29.00 on Dec. 22.  I would like to cancel my basic accout and get a refund of this amount.  I loved your service, but do not have enough business to pay for it. [ view more | comment ]

  • Can't rest password

    Richardo Cobourne 0 votes 1 comment Answered

    I have an account that was created on shipping easy Jan 2016this account has a small balance of $8.95, it's not the account that is currently on my shipping easy account so I can't get the password for the conference room chairs.I called endicia and they were no help.How do I get my password reset? the option for me to add and existing account to SE(Shipping Easy) is no available even though this was created on SE.Thank youRichardo Cobourne [ view more | comment ]

  • Print $.46 postage on a letter

    Daniel Denson 1 vote 3 comments Answered

    Is there any way to print $.46 postage directly on the letter?  I can do all my other shipping on shipping easy with 4x6 labels, but I send small items in envelopes and need this functionality and I hate [ view more | comment ]

  • Reconnect my account

    Alyssa Higgins 0 votes 1 comment Answered

    Hello! In the past I used shipping easy but disconnected my account because the cost was not justified for the amount of shipping I was doing. I would like to reconnect for the free plan. How can I go about doing this?  [ view more | comment ]

  • Recurring Charge appearing on credit card

    Edward Quigley 0 votes 1 comment Answered

    My postage purchases show up on my credit card as Endicia Postage. There is some other charge appearing that is labeled and is called a "recurring charge". I am a free, not-paid, user of shippingeasy so what is this charge? I see there was one in November for a different amount. [ view more | comment ]

  • Annual reports

    Rich Greg 0 votes 1 comment Answered

    How do I print my annual report to see what postage I've bought and what I've used? [ view more | comment ]

  • Integrate with UPS -- UPS Surepost vs Negotiated Rates

    Mati M 0 votes 1 comment Answered

    I've just recently signed up with UPS for what was supposed to be UPS Surepost. On his own, my account rep later checked for website cart (Shopify) compatibility and after realizing that UPS Surepost API didn't work with Shopify, he decided to change my agreement (as best I understand it) to provide me the pricing benefits of UPS Surepost but with the service benefits of UPS Ground. If I want to create a shipment through UPS, I'd have to select "UPS Ground" servi... [ view more | comment ]

  • USPS Special Handling

    Jake Blumberg 0 votes 1 comment Answered

    I'm shipping with USPS, and I see options to add insurance, signature confirmation, and a return label, but I'm not seeing an option to add other postage options. When I go the post office, I can add special handling to mark parcels as fragile. Is there a way I can add and pay for this online? [ view more | comment ]

  • How to prevent specific products going to shipping easy

    Priyanka Agarwal 0 votes 1 comment Answered

    Hi, We have some products that we ship manually so we need to prevent these products going to shipping easy. We have marked the product as virtual but my client wants to apply shipping rates for the product. Please suggest is there any way to prevent products going to shipping easy. [ view more | comment ]

  • Cancelled Shipment label

    Angie Johnson 0 votes 1 comment Answered

    When I cancel a shipment/label, am I being reimbursed for the postage I paid? [ view more | comment ]

  • Multiple SKUs per Unit Sold

    Phil 0 votes 3 comments Answered

    New user here and maybe a dumb question... I'd like to use ShippingEasy to track and manage inventory levels for sellable and non-sellable items. The non-sellable items are parts of a sellable unit. For example: (shoes + shoe box + shoe box label + shipping box). Only the shoes are purchasable, so I want ShippingEasy to update Shopify with the shoes inventory levels, but not the remaining items. How do I set this up? TIA! [ view more | comment ]

  • Extra postage charge.

    Vanessa Muth 0 votes 1 comment Answered

    I have been charged for postage that I did not purchase.  My bank account shows a charge of $50 postage on 12/1.  How is that even possible when today is 11/30?? My last postage purchase was on 11/28.  Help!! [ view more | comment ]

  • Import shipping method from Ebay orders

    rob 0 votes 1 comment Answered

    Hi, I am curious whether orders imported from Ebay can be set up to automatically pass along the shipping method attached to that order.  We offer multiple shipping methods including expedited shipping options for each item that we sell, so setting up automation shipping method rules won't work for us if we have to cross check each imported order against what the customer selected at checkout. imports the order's shipping method automatically based on what the c... [ view more | comment ]

  • Results per Page

    Hope Johnson 0 votes 1 comment Answered

    We are running into an issue when we have more than 200 orders to be fulfilled at once. Your system doesn’t allow us to display more than 200 orders, and so we can’t print our whole pick list in one run. Working off of more than one pick list is difficult and confusing for our shipping team. Please let me know asap whether this issue will be resolved. As we are a growing business, we need to be partnered with a shipping service that can support that growth. [ view more | comment ]

  • When using Saved Packaging, Can't Select USPS Flat Rate Shipping

    Matt Dwyer 0 votes 1 comment Answered

    We ship out a lot of items using First Class Flat Shipping I added a .05oz 4x8x.05 "Bubble Mailer" as a Package Type. When making the Carrier Selection, if I choose this as my packaging, I'm not able to select the flat rates. Is there a way around this? Thanks! So far, very impressed with Shipping Easy!    [ view more | comment ]

  • batch of 9 USPS priority mail packages

    Brian LaPlante 0 votes 2 comments Answered

    I sent 9 USPS priority mail packages back on 11/10. I dropped rhem off at tbe same post office. 4 of them say they are delayed in transit in dofferent places in the Country and one arrives with postage due, the same amount I paid. I purchased the labels like I always do, used the same printer and label that I always do. Why is there issues with this batch of ship.ents, is it possable the label tracking information was not sent to USPS for some reason? I have a feeling the ... [ view more | comment ]

  • Signature Confirmation Paid for but not acquired

    CALVIN HODGSON 0 votes 1 comment Answered

    Hello, I recently shipped a package via USPS Priority Mail for which I paid for signature confirmation. The problem is, USPS failed to get a signature from the resident and just dropped it off on the front porch. How do I get a refund for this?   Thanks. [ view more | comment ]

  • not syncing consistently with Ecwid

    Tori Tilton 0 votes 1 comment Answered

    Over the weekend I received 3 orders in Ecwid.  The 1st 2 did not show up in Shipping Easy but the 3rd order did.  Then last night I received an order and it did not show up in Shipping Easy.  I just tried force sync with the sync button several times at 10:00pm CST and then looked at my settings in Shipping Easy and it shows that my last sync was at 12:41pm CST so clearly not syncing.  Can you please tell me how I can get this to work consistently?  It is very time-consum... [ view more | comment ]

  • Ebay inventory tracking for my store

    Daniel Cid 0 votes 1 comment Answered

    Hello,  I've been trying to integrate each Ebay store with Shipping Easy, so it would manage the inventory for each ad (update qty). I've followed the steps on this page: But I haven't enable the inventory update within the ebay store, so it would grant permission to Shipping Easy to track stock levels because I just can't find the option within Ebay. In a... [ view more | comment ]

Community    browse  


Questions & Answers

Issues & Bugs