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  • Negative Postage Balance

    Chelsea Parr 0 votes 1 comment Answered

    I am wondering why when I logged in I had a postage balance of -$1.33.... I am not sure how that is possible since you pay for postage up front. I do not have a paid account either. I would like to know how to get my money back. Thanks view more / comment

  • I'm considering an upgrade, but I have questions.

    Andrea 0 votes 2 comments Answered

    I currently sell on Amazon, eBay, Etsy and WooCommerce (& Bonanza but I have to enter those manually); all the shops are integrated with ShippingEasy, which I love. I'm on the Starter Plan now and wonder if I upgrade will I be able to automatically send a customizable/personal New Order Confirmation to for each order?Do I have to upgrade to get that feature or is there an add-on to use instead? Thanks, Andrea view more / comment

  • Cancel ConectEasy

    Bette Dillon 0 votes 1 comment Answered

    HOW do I cancel ConnectEasy as it is no longer useful to me.  Since Bless was integrated, I have to do each one manually.....yes I know about the 'rules' we can use, but with every single piece being a completely different size/weight it doesn't make any sense to use them. I also would like my February payment credited back to my card as I was/am unable to use this service the way it was intended. Please send me an email to confirm this has been done.  I am awaiting someon... view more / comment

  • Shipping USPS label is HUGE!

    Robert Regan 0 votes 1 comment Answered

    I tried changing the print settings to USPS 4x5" and it still prints, even the test print, a HUGE full page label. I can't use this label. I am printing on a PhotoSmart 4600 printer. Please help. Thanks! view more / comment

  • ConnectEasy & Bless

    Bette Dillon 0 votes 3 comments Answered

    I am not sure where to ask this question....if its not here, please tell me where to go.I am on the "free plan" and I have been paying $5/mo to have my scale integrated into ConnectEasy. Now that LLR Bless system orders are automatically sent to ShippingEasy, the scale feature does not work.  I have to enter the weight manually....so I'm basically paying for a service I don't get.  I wanted to talk to someone about this, but I don't get that kind of support appar... view more / comment

  • How can I find out what I paid for shipping last year for tax purposes?

    Christine Tierney 0 votes 4 comments Answered

    I no longer have a paid subscription for your service and cannot access any reports to find out how much I spent on shipping services last year, which I need for tax purposes. Can you please tell me how to access this information? view more / comment

  • Postage Report

    Serena 0 votes 1 comment Answered

    I downgraded my account to the basic/free option since I dont ship out as much as I used to. Where can I find my postage report now? I dont see an option any more. view more / comment

  • Reactivating Account

    Maggie Starks 0 votes 1 comment Answered

    I'm interested in going back from the starter account to the basic plan but I have several questions. Because I don't currently have a paid subscription I don't seem to be able to contact support. How am I supposed to get my questions answered? view more / comment

  • Shipping Reports

    Amanda Rowland 0 votes 1 comment Answered

    I canceled my account last year. As a result, I am unable to access and reports. I need these reports for tax purposes.  view more / comment

  • Integrated with PayPal but orders not imported

    Mark Price 0 votes 1 comment Answered

     I made sure the email was in my settings.  I cannot figure out why they aren't syncing.  Do I need to wait if I manually tell it to sync? view more / comment

  • Where is my account transaction history?

    David Weiser 0 votes 3 comments Answered

    I am looking for my account transaction history for year end taxes. Around half of my transactions that I see in my credit card statements from Endicia are unaccounted for when I look at the history in my Endicia account. I am quite confused by this. view more / comment

  • Shipping Easy and Bless integration

    Christina Pierce 0 votes 3 comments Answered

    Hello!   I followed the steps, added the API keys, and created an order for myself, paid with cash, so it is now complete however it does not show up in orders. Any suggestions? view more / comment

  • I want to end my free trial so I can upgrade

    Katie Stanley Holder 0 votes 1 comment Answered

    I want to integrate my shipping easy account with LuLaRoe Bless, but I am getting a notification that I can't use API while in the free trial. How do I cancel the free trial so that I can get going on using this new integration? view more / comment

  • Cancelled Account

    Michelle 0 votes 1 comment Answered

    Hello   I cancelled my account a little while ago but would like to come back to using your free service. I tried to login but it says account cancelled and won't let me sign back up. Can you tell me what I need to do to reinstate my account? view more / comment

  • Cancelled Account

    Melissa O'Howell 0 votes 1 comment Answered

     My Account was previously cancelled but I'm looking into starting my account again since the new integration with the company I'm with. Can you help me get my account back? It won't let me start the free trial, which I never completed last time either.    Thanks!  view more / comment

  • Distribute # of shipments allocated across multiple websites

    Timothy Howard 0 votes 1 comment Answered

    We are evaluating WooCommerce with ShippingEasy as our standard solution moving forward for all new clients as well as migrating existing clients to it over time. If we have a Premium Account, can we use the 6,000 shipments across various clients' websites? view more / comment

  • ACCOUNT SETUP

    ROSS LAPASH 0 votes 1 comment Answered

    Trial period expired. tried setting up account with credit card but am not allowed to enter street address. Error response is "ooops. something went wrong. I need to enter address but site will not allow view more / comment

  • Prematurely cancelled my account

    Lauren 0 votes 1 comment Answered

    I meant to downgrade, but accidentally cancelled it. Can I get it back or is it gone for good? I hadnt downloaded anything for taxes yet. view more / comment

  • Cancelled account

    Kirsten Colburn 0 votes 1 comment Answered

    How do I get an end of the year report when I cancelled shipping easy?  I contacted Endicia and shipping easy set up my "security" questions and answers. With that said I have no idea what the answers are.  One of the questions was, "what color are the chairs in the conference room?"  I have no idea what conference room they are referring to.  I was told I need the answers to these questions to get the info I need for my taxes.  However when I call ship... view more / comment

  • USPS Shedule a Pickup Question

    Jeremy LeSarge 0 votes 3 comments Answered

    Hello, I was wondering if someone could verify for me whether or not USPS Schedule a Pickup is available for First Class Package Service only?   I have found conflicting information in various knowledge articles here on ShippingEasy and elsewhere on the internet. Perhaps some articles are old or out-dated, I don't know.   One article here says yes you can, but you have to go to the USPS website and schedule a pickup, and it must be First Class Package Service Rate. Another... view more / comment

  • Cancel and refund

    Mark Falzon 0 votes 1 comment Answered

    I started a free basic account on Nov. 21.  You charged me $29.00 on Dec. 22.  I would like to cancel my basic accout and get a refund of this amount.  I loved your service, but do not have enough business to pay for it. view more / comment

  • Can't rest password

    Richardo Cobourne 0 votes 1 comment Answered

    I have an account that was created on shipping easy Jan 2016this account has a small balance of $8.95, it's not the account that is currently on my shipping easy account so I can't get the password for the conference room chairs.I called endicia and they were no help.How do I get my password reset? the option for me to add and existing account to SE(Shipping Easy) is no available even though this was created on SE.Thank youRichardo Cobourne view more / comment

  • Print $.46 postage on a letter

    Daniel Denson 1 vote 3 comments Answered

    Is there any way to print $.46 postage directly on the letter?  I can do all my other shipping on shipping easy with 4x6 labels, but I send small items in envelopes and need this functionality and I hate stamps.com. view more / comment

  • Reconnect my account

    Alyssa Higgins 0 votes 1 comment Answered

    Hello! In the past I used shipping easy but disconnected my account because the cost was not justified for the amount of shipping I was doing. I would like to reconnect for the free plan. How can I go about doing this?  view more / comment

  • Recurring Charge appearing on credit card

    Edward Quigley 0 votes 1 comment Answered

    My postage purchases show up on my credit card as Endicia Postage. There is some other charge appearing that is labeled ShippingEasy.com and is called a "recurring charge". I am a free, not-paid, user of shippingeasy so what is this charge? I see there was one in November for a different amount. view more / comment

  • Annual reports

    Rich Greg 0 votes 1 comment Answered

    How do I print my annual report to see what postage I've bought and what I've used? view more / comment

  • Integrate with UPS -- UPS Surepost vs Negotiated Rates

    Mati M 0 votes 1 comment Answered

    I've just recently signed up with UPS for what was supposed to be UPS Surepost. On his own, my account rep later checked for website cart (Shopify) compatibility and after realizing that UPS Surepost API didn't work with Shopify, he decided to change my agreement (as best I understand it) to provide me the pricing benefits of UPS Surepost but with the service benefits of UPS Ground. If I want to create a shipment through UPS, I'd have to select "UPS Ground" servi... view more / comment

  • USPS Special Handling

    Jake Blumberg 0 votes 1 comment Answered

    I'm shipping with USPS, and I see options to add insurance, signature confirmation, and a return label, but I'm not seeing an option to add other postage options. When I go the post office, I can add special handling to mark parcels as fragile. Is there a way I can add and pay for this online? view more / comment

  • How to prevent specific products going to shipping easy

    Priyanka Agarwal 0 votes 1 comment Answered

    Hi, We have some products that we ship manually so we need to prevent these products going to shipping easy. We have marked the product as virtual but my client wants to apply shipping rates for the product. Please suggest is there any way to prevent products going to shipping easy. view more / comment

  • Cancelled Shipment label

    Angie Johnson 0 votes 1 comment Answered

    When I cancel a shipment/label, am I being reimbursed for the postage I paid? view more / comment