How can I post to the forum?

When I try to post to the forum, it says I don't have an account, but I have a ShippingEasy account. How do I post to the forum?

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  • ShippingEasy
  • 0 votes
  • 1 comment
  • Answered

Return Label Email

We create a pre-printed return label with all of our shipments.  When we create a return label it automatically emails it to the customer, but they have not ...
  • Maya King
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How Get My Transactions to Show Up In QuickBooks?

I sent my question to support, but they never get back to me.   I connected both of my stores and even tested the flow; everything works perfectly, which mak...
  • Val M
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Shippingeasy 'disconnected' from woocommerce store. Cant' connect

I've gone through the Things to check list: SSL enabled (https://) WordPress 5.4.2 WooCommerce 4.3 Store is SSL enabled (https://) URL is correct (root of U...
  • Abstrakt Instruments
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  • 4 comments

Starter Plan charges

I know the starter plan is free but does it put a hold on my card. I noticed a charge for a $1 on my account for the same day the subscription renewed.
  • IQMJ Enterprises
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Shipping consolidation

Is there a way to combine two orders into one for shipping purposes?  I have a customer who places one order then a few hours later on the same day places an...
  • Village Bears
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Label failed retry button doesn't work

When I click the retry button on the failed label on the shipment history page, it takes me to a "Return home" or "I need support" page. I need the failed la...
  • LulaRoe Coconut Girls
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  • 3 comments
  • Answered

Unshipped Report from Ready to Ship Section

Hi,       Is there a report that would show us whats in Ready to Ship? The Unshipped Report shows all orders from the Orders section, but we need a report fr...
  • Yona
  • 0 votes
  • 1 comment
  • Answered

Subaccount option doesn’t exist.

Where can I find the subaccount option to create subaccounts for USPS and UPS? The Stamps.com extension for the WooCommerce is about $80/year, the USPS and U...

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  • Scott T
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  • 1 comment
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Sustainability with Shipping Products

I run a company that does a fair amount of shipping, about 30-50 packages a day. We've been aiming to be more environmentally friendly and conscious about th...
  • Hungry Ghost Press, LLC
  • 1 vote
  • 4 comments

Date Picker

I'm looking for a date picker that the customer can select that will integrate over with SE.  Using Shopify as platform.   I've found a few plug ins within s...
  • Sweet Grass Dairy
  • 0 votes
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Shipping in poly 'bag' mailers

I will be needing to routinely fulfill orders to customers by shipping.  Having never done this before (literally - never done ANY commercial shipping to any...
  • ISAAC PISORS
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Cannot purchase postage

Hello, I just updated my billing information to include the billing with stamps.com and it keeps popping up error-failed attempt to purchase when I try to bu...
  • The Porch Potters
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  • 5 comments
  • Answered

Cancel Page

When I try to cancel my account, the cancel page goes off the bottom of the screen and I am unable to scroll it up to "submit" it. Can I cancel via this forum?
  • Sierra International Health
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Cancelling orders without a refund?

Hi there. I mislabeled a bunch of shipments and they were sent back to me. I cancelled all of the labels but have yet to receive a refund. But then when I cl...
  • shelbydenhamart
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  • 3 comments

One Balance Account use outside shipping easy

I am wondering if the One Balance account, and preferential UPS rates, can be used for billing shipments outside of ShippingEasy. For instance, we have provi...
  • Power TakeOff
  • 0 votes
  • 0 comments

How do i remove "Shipping Easy" logo from my labels?

I do not want Shipping Easy logo on my labels. Where is the setting to remove this?
  • SoCal Bricks Express
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USPS Tracking Status

Shipping Easy Community: Is the USPS Tracking Service down?  We have a long list of shipments that status "label created" but we have dropped them off at a C...
  • Fluid Running, LLC
  • 0 votes
  • 1 comment

Label has not arrive to email

Yesterday i bought 2 labels and they not arrived to my email so I cancel one and bougth it again and I recived only the "cancel" email and never the actual l...
  • Alexandra Reta
  • 0 votes
  • 1 comment

How can I test my actual labels?

Trying to print a test label with actual data, the regular test labels show other company data and no logos, I'd like to see my real labels? 
  • Casey Whitcher
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  • 1 comment
  • Answered

Problem cancelling and getting refund for a label

I have a label for a package from US to Canada and three weeks later, I checked the tracking info which says it was cleared by customs in Malaysia. I think i...
  • Last Leash
  • 0 votes
  • 1 comment
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Orders page and how to edit item info on order

I am struggling with the Orders page and being able to edit items within an existing unshipped order. I would think that my orders would show up on the Order...
  • Kudzu Corner, Inc.
  • 0 votes
  • 1 comment
  • Answered

noreply@shippingeasy.com

How do we change this? Why are we stuck with your branding when we pay for this service? This is not professional.
  • JJ Brown
  • 1 vote
  • 3 comments
  • Answered

Fees

I use the "free" version and add money to my shipping easy account through stamps.com to pay for the postage.  Every time I ship a package, I receive a notif...
  • Windmill Country Threads
  • 0 votes
  • 1 comment
  • Answered

How to add signature confirmation to UPS shipment

I created a rule per the instructions to add Adult signature confirmation to shipments when destination country is not US. I create a shipment to Canada usin...
  • Kudzu Corner, Inc.
  • 0 votes
  • 1 comment
  • Answered

Is it possible to format my labels to use the "c/o" format instead of the "ATTN:" format?

I'm trying to create my first shipment being sent to NAME c/o COMPANY. When I paste the address in, it correctly parses the fields as:First LastCompanyADDRES...
  • Michael White
  • 0 votes
  • 3 comments
  • Answered

Stop double-sided printing

Anyone else have trouble with packing slips automatically printing double sided when you print multiple orders? It only happens when we use ShippingEasy/Conn...
  • United Apparel Liquidators
  • 0 votes
  • 4 comments
  • Answered

Customs Declarations

Can we setup to declare the value shipped less that the total order amount on the customs forms? 
  • Village Bears
  • 0 votes
  • 1 comment
  • Answered

It won't let me buy more postage

Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2 I need to order more stamps but it won't let me add postage ...
  • Stephanie Merrell Gould
  • 0 votes
  • 1 comment
  • Answered

Print 4x5 label and packing slip on same page?

It is easy to print a 4x6 label and corresponding packing slip on the same page, but I ship small boxes for which a 4x5 label is a better fit.  Is there a wa...
  • StringWeavers
  • 0 votes
  • 1 comment
  • Answered