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  • How can I post to the forum?

    ShippingEasy 0 votes 1 comment Closed for comments Answered

    When I try to post to the forum, it says I don't have an account, but I have a ShippingEasy account. How do I post to the forum? view more / comment

  • Undeliverable Status

    Alex 0 votes 9 comments Answered

    Hi Shippingeasy, We have the Order number 112-6310628-0498617 has the status in "Undeliverable". Here is the tracking number: 9400110200828544585363 We have tried to connect with USPS website to see its status but we can not. Can you help us to check to see what is the reason of undeliverable status and how can we solve it for our customer? Looking forward to your feedback soon. view more / comment

  • My Woocommerce orders no longer appear in ShippineEasy

    Revive Hemp Health 0 votes 7 comments Answered

    Yesterday my orders stopped appearing in ShippingEasy. I had to use Shippo.  I have even archived and reinstalled the store in ShippingEasy, with new Store API. Nothing changed. Help. view more / comment

  • WooCommerce - displaying shipping options

    Kara Shapiro 0 votes 7 comments Answered

    I'm still a bit confused on how things work with WooCommerce on a WordPress site. I have everything installed, API/Secret/Store Keys installed. I'm trying to figure out what else I need to have the client see and choose the shipping option. It's not spelled out in the documentation on how to do this. Do I need to install another WooThemes plugin for shipping (USPS, FedEx)? I saw another post with someone asking this type of question but the answer was not real clear just &... view more / comment

  • Instructions to Carrier Delivery Person

    Connie 0 votes 7 comments Answered

    When I was shown the demo I asked about how to add shipping/delivery instructions (Ok to leave at door, Please leave at the side door, Please deliver to back door etc). But when I asked about that in the training her person had no idea what I was talking about. So if I need to place delivery instructions to the carrier on the label - how do I do that? view more / comment

  • Label Dates

    DeAngela Rhines 0 votes 7 comments Answered

    I just signed up today. I switched from Shipstation to Shipping Easy. Are you working on the ability for us to set a default cut-off time for a shipping label so that it reflects the precise date we are shipping a package? My post office closes at 7:00 p.m. so I need to be able to set my cut-off time to ship later than 5:00 p.m.-- the time most post offices close. Many times I print shipping labels after 5:00pm and drop packages to my post office by 7:00pm the same day. I ... view more / comment

  • Existing Endicia Account Accesss

    Jason Roberts 0 votes 6 comments Answered

    Hi, We have an existing Endicia account. Can we use it or do we need to use the account shipping easy provides? Also, when I try to connect to my Endicia account, via settings/postage and carriers, all I get is a USPS page asking for a credit card #. Is this correct or is not the "select my carrier"  window available during my free trial period.  Thanks for any insight you can provide, Jason view more / comment

  • 3dCart API setup

    John Roberts 0 votes 6 comments Answered

    We have a new 3dCart store and would like to link it and Shipping Easy. However all the documentation talks about the SOAP API and 3dCart now uses the REST API and the SOAP API no longer shows up in modules. Is there a way to getthis working? view more / comment

  • Resize labels?

    Patrick 0 votes 6 comments Answered

    Hi, We'd like to know if there is a way to scale printed labels down a hair? To say, 90%? Here is why... Our most frequently used box is a 4x4x4 because they are the least expensive and their weight is the best bang for the storage capacity. The next size up box is more $ and adds weight, which means more shipping costs. We are using a DYMO 4XL printer and their 4x6 shipping labels. We have not found a 3.5" wide DYMO compatible label.... but if that exists at a re... view more / comment

  • PAY PAL ORDERS

    Stewart Schuman 0 votes 6 comments Answered

    PAY PAL ORDERS COME INTO MAGENTO AS PROCESSING. THEY ARE SENT DIRECT TO SHIPPING EASY. THIS IS NOT CORRECT. CAN WE CHANGE TO NOT BE SENT UNTIL ORDER IS LOOKED AT. view more / comment

  • Woocommerce not syncing

    Brian Anichowski 0 votes 5 comments Answered

    This is maddening, I have followed all of the information regarding syncing my woocommerce store with Shipingeasy. It was working great for a while, and then stopped. No amount of setup will work. I have deleted, re-added, made sure that the API keys, etc are correct. Status selection is correct. The purpose of this service was to make this easier, and I find myself having to key them almost every time.  If there is some super double secret way to make this work, someone p... view more / comment

  • International Shipping to Germany

    devonpressmail 0 votes 5 comments Answered

    Hello, I terribly confused about a package I'm trying to send. I have a few rare books that I'd like to send either together or separately. Total they are worth about $3,500. Can someone please break down the best way to send these? view more / comment

  • Shipping date

    Lurdes Llapa 0 votes 5 comments Answered

    I purchased an international shipping label; however, the product was on backorder and couldn't send the order as indicated on the label. How can I change the shipping date? view more / comment

  • SHIPPING TO CANADA WITH FREE PLAN TYPE

    Susan Farris 0 votes 5 comments Answered

    Can I ship to Canada with the FREE plan type?  If so, how do I do that?  I entered the address, but the shipping fee did not populate.  Please let me know asap - today.  Or, give me a number I can call. Thanks.  view more / comment

  • Drop Shipping

    Lisa Farrell 0 votes 5 comments Answered

    I am new to this and I am using the free trial to figure things out.  I was marking all items as shipped that I did not ship thru ShipingEasy to clear them from the screen now it is counting towards my total per month.  How do I fix the ones that I marked shipped?  I have only shipped 12 from this program and it's showing 47.  Thanks for the help! view more / comment

  • New user Paypal not integrating

    Simply Sweet Designs 0 votes 5 comments Answered

    I have followed all the directions everything is connected but have not had an initial sync? it has been a couple hours and I will have over the first 50 orders but this is why I wanted to test the platform and Customer service. Any help will be much appreciated I have packages to ship.   Thanks  view more / comment

  • ConnectEasy -- How to print from two computers

    Kelly 0 votes 5 comments Answered

    Hi there -- I intially set up Connect Easy on my laptop and it worked great connecting to my label printer. I now need to be able to print from both my laptop and a desktop to the same printer (we plug and unplug the printer). I installed ConnectEasy on the desktop and it works...but it routes the label to my laptop, and then to my printer. I need to have my desktop print directly to the printer and cut out my laptop. Any suggestions on how to do this would be greatly app... view more / comment

  • 3dcart store integration not working

    Christopher sorenson 0 votes 5 comments Answered

    i have follwed the video and steps on integrating but everytime i click verify and continue, it says credentials could not be validated, what am i doing wrong? view more / comment

  • Equipment Questions

    Connie Smith 0 votes 5 comments Answered

    Do you require the upgraded plan to use two printers. one to print invoice/pick sheet using laser printer and one to print our 4x6 label using dymo 4xl. Why do you recommend the dymo 25 scale when you do not provide a working modern applet that is supported in new Chrome browsers unless we upgrade to your paid plan. you never said any of this in your advertising. Ken Smith ken@pathstar.com Ecommerce Consultant view more / comment

  • PrestaShop Postback

    Tim Blair 0 votes 5 comments Answered

    I can't get the postback function to work. I setup my SSL and freindly URLs today. I reinstalled the module and I still get an error during postback. I don't see any explanation on what the error is though. Please let me know. view more / comment

  • Endicia "No Physical Address" Error Message

    Rick Jacobson 0 votes 5 comments Answered

    Hello, trying to set up to ship my Ebay orders. When I try to register with Endicia as part of the process, I keep getting an error message that No Physical Address Exists. I live in a remote area (national park) where the only mail delivery is at the local Post Office through a PO Box. I have a physical address too that FedEx and UPS have no problems delivering to. Trying to register at Endicia, neither my PO Box or my physical address is accepted. How can I use Shipping ... view more / comment

  • How can I find out what I paid for shipping last year for tax purposes?

    Christine Tierney 0 votes 4 comments Answered

    I no longer have a paid subscription for your service and cannot access any reports to find out how much I spent on shipping services last year, which I need for tax purposes. Can you please tell me how to access this information? view more / comment

  • Woocommerce Store Setup

    erich olsen 0 votes 4 comments Answered

    I'm not sure where to find this information, and I have looked in many places. Do we need to have Woocommerce shipping plugins installed on our site in order to see these shipping methods as options on our shop or are we able to just create and add these accounts on Shipping Easy for those options to appear on our website.    Any help would be appreciated! view more / comment

  • Converting Endicia

    Michele Colaner 0 votes 4 comments Answered

    when i first received the modal page (?) that informed me about converting my endicia accounts into one,  i chose to do it later so I could finish my work.I now cannot find the convert button anywhere in shipping easy to start the process?  every instruction on converting my account now says to go to my modal page and click on the convert button--but where is the modal page with this button? help please?  I have shipping to do but I dont want to buy more postage now that i... view more / comment

  • Calculate shipping costs on customer end

    Justin 0 votes 4 comments Answered

    I'm using woocommerce and there are multiple addons to choose from to allow for shipping costs to be added into the cart total for the customer to pay for and for us to collect. I'm going to be only dealing with USPS for the time being and all the USPS addons I'm seeing are asking for USPS account credentials to be able to sync with rates. Do we get these credentials somewhere in our account to be able to fill in the credentials in the addons to be able to calculate the pr... view more / comment

  • Shipment "Lost" Help Needed - New User

    Alison Dean 0 votes 4 comments Answered

    Hey y'all. I am a new customer and shipped out two packages. One to a lady literally right across the street from the other. One lady received her package but the other lady has yet to receive it. It did not come up with a track shipment option and it has still not been delivered. The customer is asking and I honestly have googled until I dont know what to do anymore. Is there another way to track it? The package was sent on April 9th and the other lady received hers on Ap... view more / comment

  • How can I change the store name?

    Wayne Stiles 0 votes 4 comments Answered

    When my customers receive an email, the FROM field includes the store name in my sidebar under "Stores." How can I change the store name? I'd like it to be more user-friendly. Thanks for any help you can offer. I appreciate it. view more / comment

  • Support Phone Number

    Christine 0 votes 4 comments Answered

    Why can't I see the support phone number and why isn't the chat available?  view more / comment

  • Bin Numbers On Packing Slips!

    Buskins Shipping 0 votes 4 comments Answered

    I don't know why warehouse bins isn't available on packing slips but my team makes too many errors without this feature as we have 20 isles of clothing they have to know by memory. How can we get this feature added? I see it on pick list but not available on packing slips. Please  help and add this ASAP view more / comment

  • previous postage purchases?

    Jessica Shadowens 0 votes 4 comments Answered

    I am working on my taxes, and have about 20 packages that I sent through shipping easy for my business. Is there a way to find a list of payments made for shipping?  I can only seem to find the past 3 months. Any help would be appreciated! view more / comment