Cancelled account

How do I get an end of the year report when I cancelled shipping easy?  I contacted Endicia and shipping easy set up my "security" questions and answers. Wit...
  • Lularoe Kirsten Colburn
  • 0 votes
  • 3 comments
  • Answered

USPS Shedule a Pickup Question

Hello, I was wondering if someone could verify for me whether or not USPS Schedule a Pickup is available for First Class Package Service only?   I have found...
  • Crucial Innovations
  • 0 votes
  • 3 comments
  • Answered

Cancel and refund

I started a free basic account on Nov. 21.  You charged me $29.00 on Dec. 22.  I would like to cancel my basic accout and get a refund of this amount.  I lov...
  • Mark Falzon
  • 0 votes
  • 1 comment
  • Answered

Can't rest password

I have an account that was created on shipping easy Jan 2016this account has a small balance of $8.95, it's not the account that is currently on my shipping ...
  • purple printz
  • 0 votes
  • 1 comment
  • Answered

Print $.46 postage on a letter

Is there any way to print $.46 postage directly on the letter?  I can do all my other shipping on shipping easy with 4x6 labels, but I send small items in en...
  • embeddor
  • 1 vote
  • 3 comments
  • Answered

Reconnect my account

Hello! In the past I used shipping easy but disconnected my account because the cost was not justified for the amount of shipping I was doing. I would like t...
  • LuLaRoe by Alyssa Higgins
  • 0 votes
  • 1 comment
  • Answered

Recurring Charge appearing on credit card

My postage purchases show up on my credit card as Endicia Postage. There is some other charge appearing that is labeled ShippingEasy.com and is called a "rec...
  • Ed_Quigley
  • 0 votes
  • 1 comment
  • Answered

Annual reports

How do I print my annual report to see what postage I've bought and what I've used?
  • Framed Butterfly Art
  • 0 votes
  • 1 comment
  • Answered

Integrate with UPS -- UPS Surepost vs Negotiated Rates

I've just recently signed up with UPS for what was supposed to be UPS Surepost. On his own, my account rep later checked for website cart (Shopify) compatibi...
  • Last Leash
  • 0 votes
  • 1 comment
  • Answered

USPS Special Handling

I'm shipping with USPS, and I see options to add insurance, signature confirmation, and a return label, but I'm not seeing an option to add other postage opt...
  • NJFL Sales
  • 0 votes
  • 1 comment
  • Answered

How to prevent specific products going to shipping easy

Hi, We have some products that we ship manually so we need to prevent these products going to shipping easy. We have marked the product as virtual but my cli...
  • Reclaim Teas
  • 0 votes
  • 1 comment
  • Answered

Cancelled Shipment label

When I cancel a shipment/label, am I being reimbursed for the postage I paid?
  • Lupin Pharmaceuticals
  • 0 votes
  • 1 comment
  • Answered

Multiple SKUs per Unit Sold

New user here and maybe a dumb question... I'd like to use ShippingEasy to track and manage inventory levels for sellable and non-sellable items. The non-sel...
  • Charis & Doxa
  • 0 votes
  • 3 comments
  • Answered

Extra postage charge.

I have been charged for postage that I did not purchase.  My bank account shows a charge of $50 postage on 12/1.  How is that even possible when today is 11/...
  • Vanessa Muth
  • 0 votes
  • 1 comment
  • Answered

Import shipping method from Ebay orders

Hi, I am curious whether orders imported from Ebay can be set up to automatically pass along the shipping method attached to that order.  We offer multiple s...
  • rob
  • 0 votes
  • 1 comment
  • Answered

Results per Page

We are running into an issue when we have more than 200 orders to be fulfilled at once. Your system doesn’t allow us to display more than 200 orders, and so ...
  • Miracle Botanicals
  • 0 votes
  • 1 comment
  • Answered

When using Saved Packaging, Can't Select USPS Flat Rate Shipping

We ship out a lot of items using First Class Flat Shipping I added a .05oz 4x8x.05 "Bubble Mailer" as a Package Type. When making the Carrier Selection, if I...
  • Matt Dwyer
  • 0 votes
  • 1 comment
  • Answered

batch of 9 USPS priority mail packages

I sent 9 USPS priority mail packages back on 11/10. I dropped rhem off at tbe same post office. 4 of them say they are delayed in transit in dofferent places...
  • La Soy Candles
  • 0 votes
  • 2 comments
  • Answered

Signature Confirmation Paid for but not acquired

Hello, I recently shipped a package via USPS Priority Mail for which I paid for signature confirmation. The problem is, USPS failed to get a signature from t...
  • CalvinH Store
  • 0 votes
  • 1 comment
  • Answered

not syncing consistently with Ecwid

Over the weekend I received 3 orders in Ecwid.  The 1st 2 did not show up in Shipping Easy but the 3rd order did.  Then last night I received an order and it...
  • Share the Soap
  • 0 votes
  • 1 comment
  • Answered

Ebay inventory tracking for my store

Hello,  I've been trying to integrate each Ebay store with Shipping Easy, so it would manage the inventory for each ad (update qty). I've followed the steps ...
  • Daniel Cid
  • 0 votes
  • 1 comment
  • Answered

Need assistance please!!! I cannot access the login page to login

When I pull up shipping easy the login page does not come up but instead a blue page that says at the top big news single endicia account now available and a...
  • Lauren Schultz
  • 0 votes
  • 1 comment
  • Answered

Getting refund for purchased labels before converting to one account

I have 3 labels that I need a refund for but I cant get to the screen because I haven't converted my account to one account yet.  Can I get a refund for thos...
  • LuLaRoe Patti and Kristi
  • 0 votes
  • 1 comment
  • Answered

Monthly Shipping Data

Hi Folks--I would love to have a report that shows the following data for each month so I can track growth month-over-month and year-over year for the follow...
  • Michele
  • 0 votes
  • 1 comment
  • Answered

Woocommerce Store Setup

I'm not sure where to find this information, and I have looked in many places. Do we need to have Woocommerce shipping plugins installed on our site in order...
  • erich olsen
  • 0 votes
  • 4 comments
  • Answered

Convert to 1 Acct?

Maybe I'm misunderstanding.... I keep getting messages to convert to one Endencia account by today or I might not be able to ship anything until I do.  Howev...
  • Douglas Pinto
  • 0 votes
  • 1 comment
  • Answered

Label Failed: ReplyPostage

I have a customer in Guam that needs a return label. I keep getting a label failed error: Missing or invalid element: ReplyPostage. Error encountered (Log ID...
  • LuLaRoe
  • 0 votes
  • 3 comments
  • Answered

Getting refund for a purchased label

 For the last 3 months I've had a purchased label sitting in my USPS "Ready to print" queue.  I don't want to print it because it was an accidental duplicate...
  • The Happy Fruit
  • 0 votes
  • 1 comment
  • Answered

import products from shopify

failed twice when importing my shopify store products. Found out the CSV file is empty. Need help please! thanks
  • Villa Tale
  • 0 votes
  • 1 comment
  • Answered

Invision Integration

I'm new here trying to get help setting up my account. I'm trying to start an E-commerce page, but struggling to figure out how to get shipping to work. I si...
  • TheysCorp
  • 0 votes
  • 1 comment
  • Answered