Cannot purchase postage

Hello, I just updated my billing information to include the billing with stamps.com and it keeps popping up error-failed attempt to purchase when I try to bu...
  • The Porch Potters
  • 0 votes
  • 5 comments
  • Answered

split 2 quantity order having same items by default( not manually)

Hello, We have set the setting to split 2 quantity orders into single order. some order having different items are splitting itself but not the order having ...
  • Support
  • 0 votes
  • 1 comment
  • Answered

Pickup Request Failed

When I look at my shipping history my last four pick up requests indicate "Pickup Request Failed"..... see image. It also says USPS Carrier pick up API error...
  • LINGERIE & COMPANY
  • 0 votes
  • 1 comment
  • Answered

Automated Processing Delay

If I have a Shopify store set up with ShippingEasy to auto complete shipping orders once the orders are synced, is there currently a way to add a time delay(...
  • Sean's pet shop
  • 0 votes
  • 1 comment
  • Answered

Shopify Tags and Shipping Rules

I've been trying to figure this out and havn't found a clear answer, but have been wondering if the following is possible.   Is it possible to have an order ...
  • Sean's pet shop
  • 0 votes
  • 1 comment
  • Answered

Quick Ship Issue

Last night I created 6 quick ship labels and then went to bed. This morning, I paid for them and was going to print but received an error message saying the ...
  • Kristi Reneau
  • 0 votes
  • 1 comment
  • Answered

Finale Inventory and Amazon FBA

Hello,I currently have Shipping Easy integrated with Finale but when an order has been drop shipped (IE sent from our FBA inventory) it is still reporting as...
  • Gabriel Ashmore
  • 0 votes
  • 1 comment
  • Answered

can't log in it all worked yesterday

have email address and it doesn't accept password or send an email to reset the password. have used this program for months.  PC did update, could be a bug? ...
  • Red's Vintage Parts
  • 0 votes
  • 3 comments
  • Answered

Is this Support Magento2.3.x?

Hello Team,We are running MagentoCE 2.3.x and needs to use your extension (https://marketplace.magento.com/shippingeasy-module-fulfilment.html) feature but i...
  • Magento Expert
  • 0 votes
  • 1 comment
  • Answered

FTP Integration for stores

How FTP integration has been implemented for stores and how it works
  • cs
  • 0 votes
  • 1 comment
  • Answered

Setting up store

I just signed up with Shipping Easy. I'm trying to connect my store. I am with Wix. That is not an option of choices(of numerous). How do I set up my store?
  • John Jarmuskiewicz
  • 0 votes
  • 3 comments
  • Answered

No shipment history available

I have just completed two domestic USPS shipments. One of them includes an error so I was hoping to be able to cancel it through the Shipment History overvie...
  • Carolina2California
  • 0 votes
  • 1 comment
  • Answered

Hide postage options

When creating a label there are many postage options that we will never use.   How can I hide those options to make the review and selection of a label easier?
  • Charis & Doxa
  • 0 votes
  • 1 comment
  • Answered

Printer issues

Setting up on the free trial - it won't let me set up to my printer as a printer - only as a fax nor will it let me change printer settings. It appears that ...
  • Jack Light / Mej Sales, LLC
  • 0 votes
  • 1 comment
  • Answered

USPS Retail Ground Tracking Included or Not?

Hoping someone can clarify the conflicting info on this page re: tracking for USPS Retail Ground shipments: https://support.shippingeasy.com/hc/en-us/article...
  • Renee Szostak
  • 0 votes
  • 1 comment
  • Answered

Print 4-up labels.

I need the ability to change the location of the label for multiple orders. I am using the 4" x 5" USPS 4 up label, and when I test print the label it works ...
  • Lee Reams
  • 0 votes
  • 1 comment
  • Answered

Request the documentation for the OpenCart integration

Hi I would like the documentation for the Open Cart integration. Specifically I would like the api documentation for this integration.
  • Sharp Innovations
  • 0 votes
  • 1 comment
  • Answered

Error when trying to add postage

I am trying to add postage to my account so I can print the labels.  I've tried three times and am getting a red box that says "customer error".  The banking...
  • The Blue Scooter - Lisa Miracle DeWees
  • 0 votes
  • 1 comment
  • Answered

Internationa Shipping Questions

So I mailed a package from US to Budapest Hungary. Box is 12x12x6in 12lbs Delcared value is $320 (its board games) As of 24 hours ago heres the current track...
  • Antoine Jones
  • 0 votes
  • 1 comment
  • Answered

PrestaShop shipping

Hi there I am working on PrestaShop store right now and I am looking for the best shipping solution for my store.  I saw Shipping easy integration for Presta...
  • Zayd Welch
  • 0 votes
  • 2 comments
  • Answered

Yearly Shipping History

I need to review my shipments for the past year for sales tax purposes.  I am using the free account.  Is it possible to get information about my shipments s...
  • Lucille Block
  • 0 votes
  • 1 comment
  • Answered

Prestashop Integration

Hello, My shop has been using the shippingeasy module for Prestashop for about a year. We are testing an upgrade from prestashop version 1.7.4.3 to version 1...
  • Silver Hawke
  • 0 votes
  • 1 comment
  • Answered

Setting up insurance failure

Set the insurance to add insurance over $50.00 and clicked on save. Got a page saying there was an internal error.   Anyone have any idea what went wrong?
  • Hawk Vittles
  • 0 votes
  • 1 comment
  • Answered

New order notifications?

We set up an account and just realized that when there is a new order Shipping Easy doesn't send a notification.  Is this not part of the software?  If it is...
  • AMSCO Distributing LLC
  • 0 votes
  • 1 comment
  • Answered

Cant find a paid label?!

  • Mattscomputers
  • 0 votes
  • 1 comment
  • Answered

noreply@shippingeasy.com

How do we change this? Why are we stuck with your branding when we pay for this service? This is not professional.
  • JJ Brown
  • 1 vote
  • 3 comments
  • Answered

Amazon Advantage integration

We use Amazon Advantage (consignment) to sell rather than Amazon Seller Central with marketplaces, but the instructions for ShippingEasy integration seem to ...
  • George Albertus
  • 0 votes
  • 2 comments
  • Answered

Can shipping easy deliver stuff from an online stores?

I am here to want your suggestions, I wanna know that if I do shopping from an online store than shipping easy will deliver my stuff? means I can buy stuff t...
  • mariejustice54
  • 0 votes
  • 2 comments
  • Answered

Create Manual Order Page

Since Shipping Easy has switched to Stamps and  my account has been converted, I can no longer  see the option buttons on the Create Manual Order page. This ...
  • Donna Darling-Cress
  • 0 votes
  • 1 comment
  • Answered

label failed

I'm having a different issue than a previous post on this topic. Was using Shipping Easy with no issues for a few months, then for unknown reasons on a shipm...
  • Vanessa Gruden
  • 0 votes
  • 1 comment
  • Answered