ConnectEasy receives a print job, but a label doesn't print

Hello everyone, Just wondering if anyone been having issues with connecteasy since yesterday. create 2 shipments went to go pay and print only one label prin...
  • Premierway Solutions
  • 0 votes
  • 3 comments
  • Answered

Labels not printing correctly

For some reason all of my labels are printing in corner of the page so important info is getting cut off. I can't change this setting on my printer end so I ...
  • http://animalinstincts.storenvy.com/
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  • 1 comment
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Is tracking information available through the GET function in the API?

Hi, I just have a quick question regarding the information that is available to me through the GET function. I've been looking over this page here: http://sh...
  • Darian Scatton
  • 0 votes
  • 3 comments
  • Answered

Changing Endicia account number

Hello, I recently changed my Endicia account, how can I change my account number on Shipping Easy?
  • Blue Lives Matter NYC
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  • 1 comment
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Orders are not showing up from my Storenvy shop

My orders aren't showing up on shipping easy from my Storenvy shop. I removed my shop and reconnected it again but still doesn't seem to show orders. I have ...
  • Frankee Baby
  • 0 votes
  • 4 comments
  • Answered

Unable to create manual order

It is 10:15 PM EST. I am unable to create a manual order. When I enter the info and press create order it says "Verifying address ans saving" like it normall...
  • ChersDelights.Com
  • 0 votes
  • 1 comment
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Can I downgrade my plan at any point?

Hi, I have loved using Ship Easy this month! I will need to sign up for the basic plan {500 shipments} but I was wondering if I would be able to downgrade to...
  • Creative Carmella
  • 0 votes
  • 1 comment
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What do I do if my Endicia account is suspended?

I cannot relink endicia account. Please help.
  • Leandra Peters
  • 0 votes
  • 1 comment
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Can I automatically sync WooCommerce orders with my ShippingEasy account ?

I have a website running on Wordpress using WooCommerce. Is there any way to automatically sync orders with my ShippingEasy account without having to manuall...
  • ShippingEasy
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  • 1 comment
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I only see Priority Mail shipping options. How can I ship First Class?

I just signed up for ShippingEasy and I'm only seeing rate options for Priority Mail and Priority Mail Express services. How can I ship First Class?
  • Hellcat Boutique
  • 0 votes
  • 1 comment
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Who do I contact if my package never delivers?

  • ShippingEasy
  • 0 votes
  • 1 comment
  • Answered

Why can't I purchase the label? It's giving a rate of 0.

  • ShippingEasy
  • 0 votes
  • 1 comment
  • Answered

I'm shipping from outside of the United States. Can I use ShippingEasy?

  • ShippingEasy
  • 0 votes
  • 1 comment
  • Answered

How can I sync with my store?

  • ShippingEasy
  • 0 votes
  • 1 comment
  • Answered

I'm considering going to your Basic plan. Why should I upgrade?

  • ShippingEasy
  • 0 votes
  • 1 comment
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I messed up on my label, do I have to start over?

I already printed my order, and realized the I didn't select the correct carrier service. What should I do?
  • ShippingEasy
  • 0 votes
  • 1 comment
  • Answered

How can I adjust my label sizes within ShippingEasy? What sizes are available?

My label sizes aren't right. How do I change this ?
  • ShippingEasy
  • 0 votes
  • 1 comment
  • Answered

Why are my labels blank?

  • ShippingEasy
  • 0 votes
  • 1 comment
  • Answered

How do I remove an order from Ready to Ship?

I created a shipment for an order I no longer need. How do I remove it?
  • ShippingEasy
  • 0 votes
  • 1 comment
  • Answered

I accidentally cleared an order. How do I get it back?

  • ShippingEasy
  • 0 votes
  • 1 comment
  • Answered

The USPS lost my package. How do I file a claim?

  • ShippingEasy
  • 0 votes
  • 1 comment
  • Answered

How can I get auto-refunded for unused return labels?

  • ShippingEasy
  • 0 votes
  • 1 comment
  • Answered

How long do I have to cancel a label if I do not use it?

  • ShippingEasy
  • 0 votes
  • 2 comments
  • Answered

One of my items is out of stock so I can't ship the full order, how do I split the order?

I want to still ship some of the items.
  • ShippingEasy
  • 0 votes
  • 1 comment
  • Answered

Why do I have to have two Endicia accounts?

I would just like to have one account to make it easier. Why do I need to have two?
  • ShippingEasy
  • 0 votes
  • 1 comment
  • Answered

Why don't I get email support anymore? I'm on the Starter plan

I used to see a little email icon inside the ShippingEasy app - but it's gone. What happened : (
  • ShippingEasy
  • 0 votes
  • 1 comment
  • Answered