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  • How can I post to the forum?

    ShippingEasy 0 votes 1 comment Closed for comments Answered

    When I try to post to the forum, it says I don't have an account, but I have a ShippingEasy account. How do I post to the forum? [ view more | comment ]

  • WooCommerece Setup

    Crypto Caffeine 0 votes 1 comment Answered

    I am sure this is a simple answer but I am struggling with setting up ShippingEasy with WooCommerce. Mysetup: WordPress 4.9.8 running, Woo V. 3.5.2 We have wordpress installed on our own dedicated server.I am following the instructions on this link: am struggling with the login portion.   Being that we have wordpress running on our own server and we have woo installed and configured what username and password ... [ view more | comment ]

  • fedex default recipient FAIL

    Benjamin Rosner 0 votes 1 comment Answered

    This is one of the biggest problems we've had with Shipping Easy so far. For Fedex international the default recipient is set to sender. I really don't need to say much more.. but before we were aware of this we sent out a number of batch shipments without fully understanding or knowing we needed to change it. This cost the company A LOT of $$. Also if someone mistakenly forgets to change it, we are also of course charged for the recipients import fees. In what scenario ... [ view more | comment ]

  • How do I add a rate quote to orders?

    erbos 0 votes 2 comments Answered

    I packaged my books and am ready to print labels and ship. These are manual orders. How do I get a rate quote? I ran a rule saying to use USPS first calls package. I cannot find a place on an individual order to identify dimensions (I know I entered that somewhere) but I did enter the weight of the packaged book (10 oz). When I try to "Buy and Print" I get this message: "all orders must be ready for shipment and have a valid rate quote." HOW do I get a ... [ view more | comment ]

  • How to remove Shipping easy Logo from label?

    Jason 0 votes 4 comments Answered

    How can I eliminate "Shipping Easy" Logo from the printed shipping label? It's very undesirable and unprofessional.  I tried uploading a blank white image in the Settings under store and orders with no success.  The label is  USPS Domestic 4"x6" format Also is there an update on excluding the' tag from the label.  I have to use white-out on every label I print. This is not a good long-term option and cannot continue if there is no solution... [ view more | comment ]

  • Split ALL items in order into separate shipments

    James Martis 0 votes 3 comments Answered

    Hello, I have a scenario where my orders from shopify may come in the following: 3 Red 2 Blue 1 Green I see that shipping rules have the option to "Split all line items". Would this result in 3 shipments or 6 shipments?    Example 1:  3 Red in one, 2 blue in another, 1 green in another. or would it be  Example 2: 1 Red, 1 Red, 1 Red, 1 Blue, 1 Blue, 1 Green   I am looking for the second example to be the case. Is this possible using shipping rules or would I need... [ view more | comment ]

  • Confirmation Shipping Email Tracking Number

    Raul 1 vote 1 comment Answered

    Hello,  When sending a International package through USPS y get 2 tracking numbers one from where i send it to the international facility, the 2nd tracking number is from the facility to the place where im sending it. How can i put both tracking numbers on the confirmation email?   Thank you [ view more | comment ]

  • Help with synching order

    Penner Ventures 0 votes 1 comment Answered

    Hi  I need help synching my orders from Dates are Sept 20-24th I was directed here to ask for help on the forum, thanks! [ view more | comment ]

  • Downloading orders

    Penner Ventures 0 votes 3 comments Answered

    Hello,    I need to download the remaining orders from to my shipping easy account.  The dates are from Sept 20 to Sept 24th, thanks! [ view more | comment ]

  • FedEx Declared Value - auto set

    Doingwork096 0 votes 1 comment Answered

     Does anyone know how I can automatically set the declared value for FedEx shipments (international exports)?  Currently I am changing the declared value for each individual shipment I process, but when my peak season comes up, I do not want to have to do that for hundreds of packages a day. [ view more | comment ]

  • Only sync certain items from Woo Commerce

    Scratch Garden 0 votes 1 comment Answered

    I only want to import certain items into shippingeasy from my woo commerce store. There are items I have in my store that are handled by a 3rd party print-on-demand service so I don't need to worry about shipping them myself. However, I figure out how to not sync or import them into shippingeasy. There is an article on this but it applies to LEGACY ShippingEasy WooCommerce store integrations ONLY, which I don't have, so it is not helpful.  Help! [ view more | comment ]

  • Only sync certain items from Woo Commerce

    Scratch Garden 0 votes 3 comments Answered

    Is there an automatic way to only import certain items for shipping from Woo Commerce? I sell homemade stuff but also have my store integrated with Printful for t-shirts, but I have nothing to do with the shipping of the t-shirts. I can't figure out how to tell ShippingEasy not to import these items. There is a full article on this but it only applies to the LEGACY ShippingEasy WooCommerce store integrations.  Or do I have to manually take these items off each time? [ view more | comment ]

  • shipping cost not appearing on PrestaShop order

    Sam Asher 0 votes 1 comment Answered

    My ShippingEasy module is functioning in PrestaShop.  My PrestaShop shopping cart is functioning in ShippingEasy.  When an order is placed at our PrestaShop shopping cart the shipping charge is shown as "Free".  Since we have a 25 pound product that is NOT a good outcome for us.  How do I allow customers to see the shipping charge they will actually be paying to have their order shipped to them? Thank you. [ view more | comment ]

  • I made extra postage purchases on accident! There is no messaging! Please help!!

    Katie 0 votes 1 comment Answered

    Hello, I was just using your site for the first time and it said to purchase postage . . .and I clicked the button and nothing seemed to happen because the button, there was no messaging or confirmation that something happened . . .which I expected, so when nothing happened I clicked the button two more times and now I have $30 in postage credit. Can you please refund $20 asap?! I do not ship that much right now and can't really tie up $20. Thank you in advance! PS. I ... [ view more | comment ]

  • Woocommerce not syncing

    Brian Anichowski 0 votes 5 comments Answered

    This is maddening, I have followed all of the information regarding syncing my woocommerce store with Shipingeasy. It was working great for a while, and then stopped. No amount of setup will work. I have deleted, re-added, made sure that the API keys, etc are correct. Status selection is correct. The purpose of this service was to make this easier, and I find myself having to key them almost every time.  If there is some super double secret way to make this work, someone p... [ view more | comment ]

  • Alternate zip code for international orders?

    Brian Filko 0 votes 1 comment Answered

    Follow Can I use an alternate zip code for international orders? [ view more | comment ]

  • How can I use customer variables in links in email templates

    Dmitri 0 votes 3 comments Answered

    Hello How can I use tags and liquid in the <a href tags in email templates to pass certain data point back to our store? An example would be: <a href="{{shipment.order_number}}&tracking_number={{shipment.tracking_number}"... That now doesn't work as your WYSIWYG or tracking system converts liquid tags into URL friendly characters... [ view more | comment ]

  • Connecting Volusion API..

    Ken Land 0 votes 1 comment Answered

    I cannot get the volusion API to connect: is there a trick to this? I use my volusion site API for another service that logins into my account daily; so I know the API at volusion is working. I put my API URL; click save, screen refreshes with a pop up window that says there was an error connecting. I even tried to do this on 2 different browsers..  [ view more | comment ]

  • Half-integrations on Newegg and Storenvy

    Jennifer Dziura 0 votes 1 comment Answered

    Confused by the half-integrations for Newegg and Storenvy. ShippingEasy will import my orders and thereby reduce the quantity in stock of the purchased items, but it won't push inventory numbers to the platform. So if I put 20 widgets for sale on every platform and sell all 20 on Amazon, Newegg and Storenvy will have no idea that I don't still have 20. What's up with this and what is a workaround? [ view more | comment ]

  • Custom Carriers

    Omer 0 votes 1 comment Answered

    Hi, Is there an option in ShippingEasy to create custom carriers? Thanks. [ view more | comment ]

  • How long are orders data including details, notes, activities, labels stored ?

    Abdulrehman kaydon 0 votes 1 comment Answered

    I need to know, does my data stored on ShippingEasy expire?  [ view more | comment ]

  • USPS Flat rate not showing what's posted on your website chart

    Monica M 0 votes 1 comment Answered

    I'm trying to set up my first order. It is for a Flat Rate Large Box. The price I'm getting is $17.65 (the "Complete Solutions" price in your chart) and not the "ShippingEasy" price of $17.10. What am I doing wrong?  [ view more | comment ]

  • eBay Final Shipping Fees

    MICHAEL THAKE 0 votes 1 comment Answered

    I tried SHIPPING EASY for the first time today and noticed that eBay still takes out a fee for shipping even though I did not use the eBay app to ship.  I thought using an outside app would eliminate this fee.  So this does not remove the eBay Final Shipping Fee? [ view more | comment ]

  • Access to my Endicia Account

    7 Doors Media 0 votes 1 comment Answered

    as part of your Endicia account consolidation, from two accounts to one, one of the accounts #1191139 was closed.  I need the passphrase to access this account with Endicia to verify the address they have on file.  How do I get the passphrase or the "color of chairs in the conference room?"  Alternatively, I can use the date and amount of the last postage purchased, but this was over 120 days ago.  Where can I access this information on your website?  I am unable... [ view more | comment ]

  • Not letting me refund for erroneous shipping label

    Denise Cotellesse 0 votes 1 comment Answered

    I tried to refund a label that I no longer needed but it wouldn’t let me. I did create a ScanForm and this shipment was included but I destroyed the ScanForm before going to the post office.  Please advise   I can include the info below but wasn't sure if it was wise to post the tracking number [ view more | comment ]

  • International Shipping to Germany

    devonpressmail 0 votes 5 comments Answered

    Hello, I terribly confused about a package I'm trying to send. I have a few rare books that I'd like to send either together or separately. Total they are worth about $3,500. Can someone please break down the best way to send these? [ view more | comment ]

  • Where is my account transaction history?

    Rich Greg 0 votes 1 comment Answered

        I am looking for my account transaction history for taxes. There is already a post with this title where the answer says"You can get your total shipped by going to the Reports area there on the blue bar. Just set the time frame up top, then run a complete shipping report. Once you export that to Excel you can then use a =SUM formula on the Postage Cost column.  Here is how to make a complete shipping report: [ view more | comment ]

  • Trouble shipping to Military

    Lonny Jarrett 0 votes 1 comment Answered

    Ive entered this address as per the instructions: Jane DoePCS 819PO Box 3383FPO AE Zip 09645 When I go to print I get this error message: Error Message: LABEL FAILED This is the error message we've received back from USPS: Customs Form is not allowed for mailpiece. Error encountered (Log ID: 24186)I was not asked to fill out a customs form and I don't know how to proceed.   Any help appreciated, Thank you [ view more | comment ]

  • Help with Label

    Kathleen Reyes 0 votes 2 comments Answered

    This might be a dumb question but I'm really confused... First time printing an international label and second time using shipping easy. I created the label and instead of the person I am shipping to it says "Postal processing facility, 156 Park Ave #414 Rutherford NJ." I'm just confused as to why its like this, instead of the person's Name and address who I am trying to ship to. Canceled labels twice already. I don't believe I had this problem when i shipped an ... [ view more | comment ]

  • Get correct shipping speed when automatically drop ship order from eBay using Amazon MCF

    Ten3 0 votes 3 comments Answered

    I want to create a rule that will automatically take the orders I get from eBay and submit them to Amazon for MCF. When making a rule for this, it wants me to select a shipping speed for Amazon MCF (standard, expedited, priority). I have these options all available for my eBay listing, but I don't know how to make my rule submit the order using whatever shipping method that was requested from eBay. [ view more | comment ]

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