How can I post to the forum?

When I try to post to the forum, it says I don't have an account, but I have a ShippingEasy account. How do I post to the forum?

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  • ShippingEasy
  • 0 votes
  • 1 comment
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Unshipped Report from Ready to Ship Section

Hi,       Is there a report that would show us whats in Ready to Ship? The Unshipped Report shows all orders from the Orders section, but we need a report fr...
  • Yona
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  • 1 comment
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Subaccount option doesn’t exist.

Where can I find the subaccount option to create subaccounts for USPS and UPS? The Stamps.com extension for the WooCommerce is about $80/year, the USPS and U...

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  • Scott T
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Date Picker

I'm looking for a date picker that the customer can select that will integrate over with SE.  Using Shopify as platform.   I've found a few plug ins within s...
  • Sweet Grass Dairy
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Shipping in poly 'bag' mailers

I will be needing to routinely fulfill orders to customers by shipping.  Having never done this before (literally - never done ANY commercial shipping to any...
  • ISAAC PISORS
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Cancel Page

When I try to cancel my account, the cancel page goes off the bottom of the screen and I am unable to scroll it up to "submit" it. Can I cancel via this forum?
  • Sierra International Health
  • 0 votes
  • 1 comment

Cancelling orders without a refund?

Hi there. I mislabeled a bunch of shipments and they were sent back to me. I cancelled all of the labels but have yet to receive a refund. But then when I cl...
  • shelbydenhamart
  • 0 votes
  • 3 comments

One Balance Account use outside shipping easy

I am wondering if the One Balance account, and preferential UPS rates, can be used for billing shipments outside of ShippingEasy. For instance, we have provi...
  • Power TakeOff
  • 0 votes
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How do i remove "Shipping Easy" logo from my labels?

I do not want Shipping Easy logo on my labels. Where is the setting to remove this?
  • SoCal Bricks Express
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Shippingeasy 'disconnected' from woocommerce store. Cant' connect

I've gone through the Things to check list: SSL enabled (https://) WordPress 5.4.2 WooCommerce 4.3 Store is SSL enabled (https://) URL is correct (root of U...
  • Abstrakt Instruments
  • 0 votes
  • 3 comments

USPS Tracking Status

Shipping Easy Community: Is the USPS Tracking Service down?  We have a long list of shipments that status "label created" but we have dropped them off at a C...
  • Fluid Running, LLC
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Label has not arrive to email

Yesterday i bought 2 labels and they not arrived to my email so I cancel one and bougth it again and I recived only the "cancel" email and never the actual l...
  • Alexandra Reta
  • 0 votes
  • 1 comment

How can I test my actual labels?

Trying to print a test label with actual data, the regular test labels show other company data and no logos, I'd like to see my real labels? 
  • Casey Whitcher
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Problem cancelling and getting refund for a label

I have a label for a package from US to Canada and three weeks later, I checked the tracking info which says it was cleared by customs in Malaysia. I think i...
  • Last Leash
  • 0 votes
  • 1 comment
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Orders page and how to edit item info on order

I am struggling with the Orders page and being able to edit items within an existing unshipped order. I would think that my orders would show up on the Order...
  • Kudzu Corner, Inc.
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  • 1 comment
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Fees

I use the "free" version and add money to my shipping easy account through stamps.com to pay for the postage.  Every time I ship a package, I receive a notif...
  • Windmill Country Threads
  • 0 votes
  • 1 comment
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How to add signature confirmation to UPS shipment

I created a rule per the instructions to add Adult signature confirmation to shipments when destination country is not US. I create a shipment to Canada usin...
  • Kudzu Corner, Inc.
  • 0 votes
  • 1 comment
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Customs Declarations

Can we setup to declare the value shipped less that the total order amount on the customs forms? 
  • Village Bears
  • 0 votes
  • 1 comment
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Print 4x5 label and packing slip on same page?

It is easy to print a 4x6 label and corresponding packing slip on the same page, but I ship small boxes for which a 4x5 label is a better fit.  Is there a wa...
  • StringWeavers
  • 0 votes
  • 1 comment
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It won't let me buy more postage

Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2 I need to order more stamps but it won't let me add postage ...
  • Stephanie Merrell Gould
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  • 1 comment
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Is it possible to format my labels to use the "c/o" format instead of the "ATTN:" format?

I'm trying to create my first shipment being sent to NAME c/o COMPANY. When I paste the address in, it correctly parses the fields as:First LastCompanyADDRES...
  • Michael White
  • 0 votes
  • 3 comments
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Shipment from UK to Singapore: TAX & CLEARANCE FEE payment

Hi, May i seek for an advise what does this mean - as i saw this in the shipment tracking (which not progressing):   COMMENT TAX AND CLEARANCE FEE $xxx SGD M...
  • neoh eng suan
  • 0 votes
  • 5 comments
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Stamps.com

As of yesterday, my Stamps.com account that was provided by ShippingEasy no longer allows First Class labels, only Priority and Priority Express. I had to up...
  • TonySimplistic
  • 0 votes
  • 1 comment
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Postage order history

How can I view my entire postage order history for 2019? It looks like we're directed to Stamps.com now, but I only see history on there going back to March.
  • David Weiser
  • 0 votes
  • 1 comment
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Sustainability with Shipping Products

I run a company that does a fair amount of shipping, about 30-50 packages a day. We've been aiming to be more environmentally friendly and conscious about th...
  • Hungry Ghost Press, LLC
  • 1 vote
  • 4 comments

Shipment notification callback via ShippingEasy API

I'd like to receive a "Shipment notification callback" when orders are shipped. But, I'd like to be notified of all shipments regardless of the store it came...
  • Jed
  • 0 votes
  • 2 comments
  • Answered

Cannot purchase postage

Hello, I just updated my billing information to include the billing with stamps.com and it keeps popping up error-failed attempt to purchase when I try to bu...
  • The Porch Potters
  • 0 votes
  • 5 comments
  • Answered

split 2 quantity order having same items by default( not manually)

Hello, We have set the setting to split 2 quantity orders into single order. some order having different items are splitting itself but not the order having ...
  • Support
  • 0 votes
  • 1 comment
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Pickup Request Failed

When I look at my shipping history my last four pick up requests indicate "Pickup Request Failed"..... see image. It also says USPS Carrier pick up API error...
  • LINGERIE & COMPANY
  • 0 votes
  • 1 comment
  • Answered

Automated Processing Delay

If I have a Shopify store set up with ShippingEasy to auto complete shipping orders once the orders are synced, is there currently a way to add a time delay(...
  • Sean's pet shop
  • 0 votes
  • 1 comment
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