Community | Questions & Answers

 Does anyone know how I can automatically set the declared value for FedEx shipments (international exports)?  Currently I am changing the declared value for each individual shipment I process, but when my peak season comes up, I do not want to have to do that for hundreds of packages a day. view more / comment

Is there an automatic way to only import certain items for shipping from Woo Commerce? I sell homemade stuff but also have my store integrated with Printful for t-shirts, but I have nothing to do with the shipping of the t-shirts. I can't figure out how to tell ShippingEasy not to import these items. There is a full article on this but it only applies to the LEGACY ShippingEasy WooCommerce store integrations.  Or do I have to manually take these items off each time? view more / comment

This is maddening, I have followed all of the information regarding syncing my woocommerce store with Shipingeasy. It was working great for a while, and then stopped. No amount of setup will work. I have deleted, re-added, made sure that the API keys, etc are correct. Status selection is correct. The purpose of this service was to make this easier, and I find myself having to key them almost every time.  If there is some super double secret way to make this work, someone p... view more / comment

Follow Can I use an alternate zip code for international orders? view more / comment

Hello How can I use tags and liquid in the <a href tags in email templates to pass certain data point back to our store? An example would be: <a href="https://ourstore.com/order/?ordernumber={{shipment.order_number}}&tracking_number={{shipment.tracking_number}"... That now doesn't work as your WYSIWYG or tracking system converts liquid tags into URL friendly characters... view more / comment

I cannot get the volusion API to connect: is there a trick to this? I use my volusion site API for another service that logins into my account daily; so I know the API at volusion is working. I put my API URL; click save, screen refreshes with a pop up window that says there was an error connecting. I even tried to do this on 2 different browsers..  view more / comment

Confused by the half-integrations for Newegg and Storenvy. ShippingEasy will import my orders and thereby reduce the quantity in stock of the purchased items, but it won't push inventory numbers to the platform. So if I put 20 widgets for sale on every platform and sell all 20 on Amazon, Newegg and Storenvy will have no idea that I don't still have 20. What's up with this and what is a workaround? view more / comment

Hi, Is there an option in ShippingEasy to create custom carriers? Thanks. view more / comment

I need to know, does my data stored on ShippingEasy expire?  view more / comment

I tried SHIPPING EASY for the first time today and noticed that eBay still takes out a fee for shipping even though I did not use the eBay app to ship.  I thought using an outside app would eliminate this fee.  So this does not remove the eBay Final Shipping Fee? view more / comment

as part of your Endicia account consolidation, from two accounts to one, one of the accounts #1191139 was closed.  I need the passphrase to access this account with Endicia to verify the address they have on file.  How do I get the passphrase or the "color of chairs in the conference room?"  Alternatively, I can use the date and amount of the last postage purchased, but this was over 120 days ago.  Where can I access this information on your website?  I am unable... view more / comment

I tried to refund a label that I no longer needed but it wouldn’t let me. I did create a ScanForm and this shipment was included but I destroyed the ScanForm before going to the post office.  Please advise   I can include the info below but wasn't sure if it was wise to post the tracking number view more / comment

Hello, I terribly confused about a package I'm trying to send. I have a few rare books that I'd like to send either together or separately. Total they are worth about $3,500. Can someone please break down the best way to send these? view more / comment

I want to create a rule that will automatically take the orders I get from eBay and submit them to Amazon for MCF. When making a rule for this, it wants me to select a shipping speed for Amazon MCF (standard, expedited, priority). I have these options all available for my eBay listing, but I don't know how to make my rule submit the order using whatever shipping method that was requested from eBay. view more / comment

I have tried several times, and I continue to get this error.  I contacted Endicia and everything is fine on their end.  I have used different computers, restarted, ect.  Please help This is the error message we've received back from USPS: Your postage print request cannot be completed at this time. Please contact (877) 463-4248 for assistance. Error encountered (Log ID: 39054) view more / comment

We are a company based in South Africa and need to decrease our international shipping costs but keep up our customer service. Does Shipping Easy allow for International orders to be fulfilled from our South Africa based warehouse? view more / comment

so i just started a consignment store and it's local but also online and i'm wondering what the cheapest and easiest way is for people that aren't local to ship their clothes to me and also for me to ship to them (i'm assuming it's the same either way). all the types of boxes confuse me. if someone could just walk me through the process of it all too that'd be great. view more / comment

Hello Shipping Easy:   Wondering if you could provide any information for me regarding this shipment which seems to be "stuck"? Last scan: 4.27.18   Tracking Number: UM632635593US April 27, 2018, 9:23 pm Arrived Shipping Partner Facility, USPS Awaiting Item TORRANCE, CA 90505  Your item arrived at a shipping partner facility at 9:23 pm on April 27, 2018 in TORRANCE, CA 90505. This does not indicate receipt by the USPS or the actual mailing date.   It was... view more / comment

Hi,I'm  tring to make things work with a basic website that is allowing the paypal buy it now buttons, and tring to intigrate with the shipping easy .not sure if my customer would have to pay before the information can be collected thru shipping easy?  but it would not be appealing for the customer to have 2 transactions 1 buying items & then a second seperate one for the calculated discounted shipping.? sorry this stuff is new to me. view more / comment

We would like to be able to see all orders with the same exact mix of items at once. For example, show all orders where someone ordered a Black Large Shirt and a Blue Medium Shirt. That way we can ship all of those identical orders in one go.  Currently, there is no way to sort the order screen by SKU or Item Name for orders with multiple items. So we will ship one order and then 20 minutes later, realize we are packing and shipping an order with the same exact items. This... view more / comment