Community | Questions & Answers

Hello, I just updated my billing information to include the billing with stamps.com and it keeps popping up error-failed attempt to purchase when I try to buy postage. Need to ship an order asap. please help [ view more | comment ]

Hello, We have set the setting to split 2 quantity orders into single order. some order having different items are splitting itself but not the order having same itemsso why it is not split the order itself like other orders? [ view more | comment ]

When I look at my shipping history my last four pick up requests indicate "Pickup Request Failed"..... see image. It also says USPS Carrier pick up API error: Address supplied is not specific, please provide more information. I went to our pick up address and everything looks correct. Does anyone have any clue on how to fix this error...Thanks Mark [ view more | comment ]

If I have a Shopify store set up with ShippingEasy to auto complete shipping orders once the orders are synced, is there currently a way to add a time delay(say 1 or 2 hours) from the time the order is synced into ShippingEasy to when that order is auto completed. I would like to maintain my auto complete capabilities, however I need there to be a delay from the time the order is synced, to the time the complete info is sent back to Shopify setting the order to fulfilled. ... [ view more | comment ]

I've been trying to figure this out and havn't found a clear answer, but have been wondering if the following is possible.   Is it possible to have an order from Shopify sync with Shipping Easy. and then change the order tag of the Shopify order, have this order tag be updated in Shipping Easy with a sync. And once it's updated in ShippingEasy trigger a shipping rule that creates the shipping label for that order. Any help would be appreciated thanks! [ view more | comment ]

Last night I created 6 quick ship labels and then went to bed. This morning, I paid for them and was going to print but received an error message saying the shipping date was not "in the future". When I select "retry" and correct the shipping date, it now wants to charge me again for each of these labels. That seems a little absurd to me. Can anyone help me avoid having to pay for all of these labels twice? [ view more | comment ]

Hello,I currently have Shipping Easy integrated with Finale but when an order has been drop shipped (IE sent from our FBA inventory) it is still reporting as a shipment that has been sold from our seller fulfilled facility and subtracting stock levels from there. Is there a way to desync our FBA shipping history or a way to change the order numbers for FBA originated shipments?Thanks,Gabe [ view more | comment ]

have email address and it doesn't accept password or send an email to reset the password. have used this program for months.  PC did update, could be a bug? how to fix? help [ view more | comment ]

Hello Team,We are running MagentoCE 2.3.x and needs to use your extension (https://marketplace.magento.com/shippingeasy-module-fulfilment.html) feature but it mentioned support upto 2.2.x So we know is your extension will support/working on M2.3.x? OR how soon we use it in M2.3.x? [ view more | comment ]

How FTP integration has been implemented for stores and how it works [ view more | comment ]

I just signed up with Shipping Easy. I'm trying to connect my store. I am with Wix. That is not an option of choices(of numerous). How do I set up my store? [ view more | comment ]

I have just completed two domestic USPS shipments. One of them includes an error so I was hoping to be able to cancel it through the Shipment History overview, however none of the shipments I have made appear there nor can I search for them... Anyone have any idea? [ view more | comment ]

When creating a label there are many postage options that we will never use.   How can I hide those options to make the review and selection of a label easier? [ view more | comment ]

Setting up on the free trial - it won't let me set up to my printer as a printer - only as a fax nor will it let me change printer settings. It appears that I have sent and printed 3 labels so far - and charged me - but no labels have printed [ view more | comment ]

Hoping someone can clarify the conflicting info on this page re: tracking for USPS Retail Ground shipments: https://support.shippingeasy.com/hc/en-us/articles/203085559-What-is-USPS-Parcel-Select-Ground- In the "Delivery Timeline" section, it states "This is not a guaranteed service; delivery may be delayed." But in the "Service Overview" section below it, it states, "Delivery confirmation (tracking) is included for free on all domestic shipments." I'm assuming "This is no... [ view more | comment ]

I need the ability to change the location of the label for multiple orders. I am using the 4" x 5" USPS 4 up label, and when I test print the label it works fine (prints 4 up). When I use quick ship and try to print 1 order (label) at a time it does not give me the option to change the location of the label for the next print. So it seems you can only print on an 8.5 x 11 label and need to cut them by hand. It doesn't make sense. Om stamps.com it actually asks us what temp... [ view more | comment ]

Hi I would like the documentation for the Open Cart integration. Specifically I would like the api documentation for this integration. [ view more | comment ]

I am trying to add postage to my account so I can print the labels.  I've tried three times and am getting a red box that says "customer error".  The banking info is correct.  On my dashboard, it shows three amounts under "postage purchases" but postage balance is unchanged.  I do NOT want all three of those purchases to go through! It never showed as processed so I kept trying. [ view more | comment ]

So I mailed a package from US to Budapest Hungary. Box is 12x12x6in 12lbs Delcared value is $320 (its board games) As of 24 hours ago heres the current tracking:   August 5, 2019, 9:51 pm Held in Customs BUDAPEST 1005, HUNGARY Your item is being held in Customs at 9:51 pm on August 5, 2019 in BUDAPEST 1005, HUNGARY. August 5, 2019, 9:48 pm Processed Through Facility HUNGARY August 5, 2019, 1:50 am Customs Clearance HUNGARY August 5, 2019, 12:33 am Departed BUDAPE... [ view more | comment ]

Hi there I am working on PrestaShop store right now and I am looking for the best shipping solution for my store.  I saw Shipping easy integration for PrestaShop, but I do not understand how it works and do I still need a shipping module or not when integrate Shipping easy.I have already checked official PrestaShop marketplace and some of the reliable and famous PrestaShop modules developers websites, such as Codecanyon, FMEmodules, Mypresta and Module-Presta in search of ... [ view more | comment ]

I need to review my shipments for the past year for sales tax purposes.  I am using the free account.  Is it possible to get information about my shipments starting in August 2018 to May 2019? Thanks! [ view more | comment ]

Hello, My shop has been using the shippingeasy module for Prestashop for about a year. We are testing an upgrade from prestashop version 1.7.4.3 to version 1.7.6.0 and I would like to verify that the shippingeasy module also works for this version.   Thank you! [ view more | comment ]

Set the insurance to add insurance over $50.00 and clicked on save. Got a page saying there was an internal error.   Anyone have any idea what went wrong? [ view more | comment ]

We set up an account and just realized that when there is a new order Shipping Easy doesn't send a notification.  Is this not part of the software?  If it is how do I activate email notifications to my warehouse team every time there is a new order? [ view more | comment ]

[ view more | comment ]

How do we change this? Why are we stuck with your branding when we pay for this service? This is not professional. [ view more | comment ]

We use Amazon Advantage (consignment) to sell rather than Amazon Seller Central with marketplaces, but the instructions for ShippingEasy integration seem to require Seller Central ID and MWS Auth Code. Are there integration instructions specific for Amazon Advantage? [ view more | comment ]

I am here to want your suggestions, I wanna know that if I do shopping from an online store than shipping easy will deliver my stuff? means I can buy stuff through shopping easy? I wanna buy some clothes urgent from Reecoupons by using online coupons, please let me know soon. [ view more | comment ]

Since Shipping Easy has switched to Stamps and  my account has been converted, I can no longer  see the option buttons on the Create Manual Order page. This is very frustrating. I am already registered with Stamps, and it tells me I'm connected, but I am always redirected to the same thing. In order to see options you must register with Stamps.com! How am I supposed to create an order when the option buttons aren't visible? I have to pinch my screen in order to click on an... [ view more | comment ]