Community | Questions & Answers

This is one of the biggest problems we've had with Shipping Easy so far. For Fedex international the default recipient is set to sender. I really don't need to say much more.. but before we were aware of this we sent out a number of batch shipments without fully understanding or knowing we needed to change it. This cost the company A LOT of $$. Also if someone mistakenly forgets to change it, we are also of course charged for the recipients import fees. In what scenario ... [ view more | comment ]

I packaged my books and am ready to print labels and ship. These are manual orders. How do I get a rate quote? I ran a rule saying to use USPS first calls package. I cannot find a place on an individual order to identify dimensions (I know I entered that somewhere) but I did enter the weight of the packaged book (10 oz). When I try to "Buy and Print" I get this message: "all orders must be ready for shipment and have a valid rate quote." HOW do I get a ... [ view more | comment ]

Hello, I have a scenario where my orders from shopify may come in the following: 3 Red 2 Blue 1 Green I see that shipping rules have the option to "Split all line items". Would this result in 3 shipments or 6 shipments?    Example 1:  3 Red in one, 2 blue in another, 1 green in another. or would it be  Example 2: 1 Red, 1 Red, 1 Red, 1 Blue, 1 Blue, 1 Green   I am looking for the second example to be the case. Is this possible using shipping rules or would I need... [ view more | comment ]

Hi  I need help synching my orders from Jane.com Dates are Sept 20-24th I was directed here to ask for help on the forum, thanks! [ view more | comment ]

Hello,    I need to download the remaining orders from Jane.com to my shipping easy account.  The dates are from Sept 20 to Sept 24th, thanks! [ view more | comment ]

 Does anyone know how I can automatically set the declared value for FedEx shipments (international exports)?  Currently I am changing the declared value for each individual shipment I process, but when my peak season comes up, I do not want to have to do that for hundreds of packages a day. [ view more | comment ]

Is there an automatic way to only import certain items for shipping from Woo Commerce? I sell homemade stuff but also have my store integrated with Printful for t-shirts, but I have nothing to do with the shipping of the t-shirts. I can't figure out how to tell ShippingEasy not to import these items. There is a full article on this but it only applies to the LEGACY ShippingEasy WooCommerce store integrations.  Or do I have to manually take these items off each time? [ view more | comment ]

This is maddening, I have followed all of the information regarding syncing my woocommerce store with Shipingeasy. It was working great for a while, and then stopped. No amount of setup will work. I have deleted, re-added, made sure that the API keys, etc are correct. Status selection is correct. The purpose of this service was to make this easier, and I find myself having to key them almost every time.  If there is some super double secret way to make this work, someone p... [ view more | comment ]

Follow Can I use an alternate zip code for international orders? [ view more | comment ]

Hello How can I use tags and liquid in the <a href tags in email templates to pass certain data point back to our store? An example would be: <a href="https://ourstore.com/order/?ordernumber={{shipment.order_number}}&tracking_number={{shipment.tracking_number}"... That now doesn't work as your WYSIWYG or tracking system converts liquid tags into URL friendly characters... [ view more | comment ]

I cannot get the volusion API to connect: is there a trick to this? I use my volusion site API for another service that logins into my account daily; so I know the API at volusion is working. I put my API URL; click save, screen refreshes with a pop up window that says there was an error connecting. I even tried to do this on 2 different browsers..  [ view more | comment ]

Confused by the half-integrations for Newegg and Storenvy. ShippingEasy will import my orders and thereby reduce the quantity in stock of the purchased items, but it won't push inventory numbers to the platform. So if I put 20 widgets for sale on every platform and sell all 20 on Amazon, Newegg and Storenvy will have no idea that I don't still have 20. What's up with this and what is a workaround? [ view more | comment ]

Hi, Is there an option in ShippingEasy to create custom carriers? Thanks. [ view more | comment ]

I need to know, does my data stored on ShippingEasy expire?  [ view more | comment ]

I tried SHIPPING EASY for the first time today and noticed that eBay still takes out a fee for shipping even though I did not use the eBay app to ship.  I thought using an outside app would eliminate this fee.  So this does not remove the eBay Final Shipping Fee? [ view more | comment ]

as part of your Endicia account consolidation, from two accounts to one, one of the accounts #1191139 was closed.  I need the passphrase to access this account with Endicia to verify the address they have on file.  How do I get the passphrase or the "color of chairs in the conference room?"  Alternatively, I can use the date and amount of the last postage purchased, but this was over 120 days ago.  Where can I access this information on your website?  I am unable... [ view more | comment ]

I tried to refund a label that I no longer needed but it wouldn’t let me. I did create a ScanForm and this shipment was included but I destroyed the ScanForm before going to the post office.  Please advise   I can include the info below but wasn't sure if it was wise to post the tracking number [ view more | comment ]

Hello, I terribly confused about a package I'm trying to send. I have a few rare books that I'd like to send either together or separately. Total they are worth about $3,500. Can someone please break down the best way to send these? [ view more | comment ]

I want to create a rule that will automatically take the orders I get from eBay and submit them to Amazon for MCF. When making a rule for this, it wants me to select a shipping speed for Amazon MCF (standard, expedited, priority). I have these options all available for my eBay listing, but I don't know how to make my rule submit the order using whatever shipping method that was requested from eBay. [ view more | comment ]