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How can I post to the forum?
When I try to post to the forum, it says I don't have an account, but I have a ShippingEasy account. How do I post to the forum?
WooCommerce Order Status Not Updated
My store is no longer getting updated when items are shipped from shippingeasy. Did something change in how you are connecting to the REST API? This used to ...
"Awaiting Fulfillment" vs "Awaiting Shipment"
What's the difference between the order statuses of "Awaiting Fulfillment" and "Awaiting Shipment"? How does an order end up in each of those statuses?
Fed Ex billing different than what Shipping Easy states the charge is.
Why am I constantly billed a different amount (higher) than what Shipping Easy quotes and charges me?
Int'l Package Returned To Me
Recently purchased and shipped out an Int'l package but it was returned to me due to missing customs forms. Cannot request refund because it was already scan...
International package returned to me.
Recently purchased and shipped out an international label (1Z0X3V576782400248) but it was returned to me because I did not include customs forms (my fault). ...
Dymo 450 runs labels through but nothing on the label
Dymo 450 runs labels through but nothing on the label. If i do a windows test page it will print on label but i cannot print a label from the the Dymo versio...
Add Product Type to packing slip
How do i add a column with the "product type" associated with the line item that was ordered?
For packing slips
Shopify
Reinstate Cancelled Account
I wanted to reinstate my account but i can't find where or how to do so. I have been searching for 20 minutes and can't even find a number to call for help.....
Support Rep - Need help retrieving older shipping history
Sent an email, but got canned response to use forum instead. Here's the email contents:
I ran my shop during 2020 and had a ShippingEasy paid account from 12...
WooCommerce plugin validity
The ShippingEasy plugin on WooCommerce shows it hasnt been updated in 7 years. Is this a valid plugin?
UPS issue can not print label
This is what I get
Purchased Labels
Print Selected
Print All
Retry Selected
Order
Qty
Total Postage
Action
R-011121-002 (RETURN)
1
L...
Deleting "failed labels"
How do I delete failed labels in Ready to Print? I do NOT want to retry.
"Order #M-XXXXXX-XXX: shipments in a state of 'Label Failed' cannot be cancelled."
...
Orders Not Showing
I have ordered few products and products are listing on Products menu,but not listing on Orders Menu
Amazon Buy Shipping Services options
I am wanting to set up shipping easy to use buy shipping services from amazon so I can go directly through their server. However, I still want to get the UPS...
Is it possible to integrate Shipping easy with ERP Microsoft Dynamics Great Plains
Hi Users,
We are using Magento as the front end and our ERP is Microsoft Dynamics Great plains. We need to send the shipping updates to the ERP. Is there i...
Return Label Email
We create a pre-printed return label with all of our shipments. When we create a return label it automatically emails it to the customer, but they have not ...
How Get My Transactions to Show Up In QuickBooks?
I sent my question to support, but they never get back to me.
I connected both of my stores and even tested the flow; everything works perfectly, which mak...
Starter Plan charges
I know the starter plan is free but does it put a hold on my card. I noticed a charge for a $1 on my account for the same day the subscription renewed.
Shipping consolidation
Is there a way to combine two orders into one for shipping purposes? I have a customer who places one order then a few hours later on the same day places an...
Unshipped Report from Ready to Ship Section
Hi,
Is there a report that would show us whats in Ready to Ship? The Unshipped Report shows all orders from the Orders section, but we need a report fr...
Subaccount option doesn’t exist.
Where can I find the subaccount option to create subaccounts for USPS and UPS?
The Stamps.com extension for the WooCommerce is about $80/year, the USPS and U...
Date Picker
I'm looking for a date picker that the customer can select that will integrate over with SE. Using Shopify as platform.
I've found a few plug ins within s...
Shipping in poly 'bag' mailers
I will be needing to routinely fulfill orders to customers by shipping. Having never done this before (literally - never done ANY commercial shipping to any...
Cancel Page
When I try to cancel my account, the cancel page goes off the bottom of the screen and I am unable to scroll it up to "submit" it.
Can I cancel via this forum?
Cancelling orders without a refund?
Hi there.
I mislabeled a bunch of shipments and they were sent back to me. I cancelled all of the labels but have yet to receive a refund. But then when I cl...
One Balance Account use outside shipping easy
I am wondering if the One Balance account, and preferential UPS rates, can be used for billing shipments outside of ShippingEasy. For instance, we have provi...
How do i remove "Shipping Easy" logo from my labels?
I do not want Shipping Easy logo on my labels. Where is the setting to remove this?
Shippingeasy 'disconnected' from woocommerce store. Cant' connect
I've gone through the Things to check list:
SSL enabled (https://)
WordPress 5.4.2
WooCommerce 4.3
Store is SSL enabled (https://)
URL is correct (root of U...
USPS Tracking Status
Shipping Easy Community:
Is the USPS Tracking Service down? We have a long list of shipments that status "label created" but we have dropped them off at a C...