Community | Questions & Answers

Hi, I am creating a return label for a customer who bought many items and is now only returning 2. The weight of the return is significantly less than the original shipment. When I try to edit this in the label before paying, I'm not able to add the label to the cart and the price is $0. Help! (image attached - it was originally 14lbs, I changed it to 2lbs and now I can't proceed) [ view more | comment ]

Anyone else have trouble with packing slips automatically printing double sided when you print multiple orders? It only happens when we use ShippingEasy/ConnectEasy to print the packing slips and I can not find where to change this setting. This is a problem because we need to send packing slips to each customer & two separate customers can not share one packing slip. I have looked within the print settings in Firefox and our system preferences, but nothing is showing ... [ view more | comment ]

Hello, all! Hope someone can chime in on this, because I couldn't find anything even remotely relevant to this issue on here... I'm having this "simple" issue with the PrestaShop ShippingEasy module service/module/connection/integration/etc.... Not even sure where to look for resolution at this point... Went through the instructions on how to open > setup >install module >configure it , but yet getting "Unfortunately, there are no carriers available... [ view more | comment ]

Am I missing something or can we not use the same printer and labels that we've been using for years with eBay for creating shipping labels with your service? [ view more | comment ]

I sell on eBay and Amazon through ShippingEasy and I love it. I created my own website(3DCart hosted) and I'm just getting no sales.  I'm wondering if Google has something against 3DCart sites? So I'm wondering if I should jump ship and try Shopify, Magento, BigCommerce WooCommerce, etc.I really need the ability to Import/Export thousands of products.  And I need it to integrate with ShippingEasy. Thank You, Derek [ view more | comment ]

Is 'ship by date' mapped in the Walmart integration?  All my orders come up blank. [ view more | comment ]

Can I mail in a large padded envelope ? Weight 1.5 lbs. [ view more | comment ]

I'M TRYING TO CANCEL MY ACCOUNT BUT IT WON'T LET ME CLICK ON THE FINAL BUTTON!!  I NEED TO DO THIS ASAP...NEVER IN MY LIFE HAVE I SEEN SOMETHING SO FRUSTRATING TO NOT BE ABLE TO TALK TO A HUMAN UNLESS WE PAY FOR A SUBSCRIPTION?   [ view more | comment ]

I am needing to cancel my account but in order to do that I'm having to put my credit card in...which is fine but it's saying that USPS doesn't recognize my address.  I need help on this immediately.  I can't find any answers on this anywhere.   [ view more | comment ]

I would like to display product options on the order page but not on the packing slips.  When I disable "Display product options" in the settings, this removes it from the order page too.  I don't want all of those details printed on the packing slip but it is important for me to see it on the main ShippingEasy order page.  I only want the product name to be printed on the packing slip.  Is this possible?   [ view more | comment ]

This is one of the biggest problems we've had with Shipping Easy so far. For Fedex international the default recipient is set to sender. I really don't need to say much more.. but before we were aware of this we sent out a number of batch shipments without fully understanding or knowing we needed to change it. This cost the company A LOT of $$. Also if someone mistakenly forgets to change it, we are also of course charged for the recipients import fees. In what scenario ... [ view more | comment ]

I packaged my books and am ready to print labels and ship. These are manual orders. How do I get a rate quote? I ran a rule saying to use USPS first calls package. I cannot find a place on an individual order to identify dimensions (I know I entered that somewhere) but I did enter the weight of the packaged book (10 oz). When I try to "Buy and Print" I get this message: "all orders must be ready for shipment and have a valid rate quote." HOW do I get a ... [ view more | comment ]

Hello, I have a scenario where my orders from shopify may come in the following: 3 Red 2 Blue 1 Green I see that shipping rules have the option to "Split all line items". Would this result in 3 shipments or 6 shipments?    Example 1:  3 Red in one, 2 blue in another, 1 green in another. or would it be  Example 2: 1 Red, 1 Red, 1 Red, 1 Blue, 1 Blue, 1 Green   I am looking for the second example to be the case. Is this possible using shipping rules or would I need... [ view more | comment ]

Hi  I need help synching my orders from Jane.com Dates are Sept 20-24th I was directed here to ask for help on the forum, thanks! [ view more | comment ]

Hello,    I need to download the remaining orders from Jane.com to my shipping easy account.  The dates are from Sept 20 to Sept 24th, thanks! [ view more | comment ]

 Does anyone know how I can automatically set the declared value for FedEx shipments (international exports)?  Currently I am changing the declared value for each individual shipment I process, but when my peak season comes up, I do not want to have to do that for hundreds of packages a day. [ view more | comment ]

Is there an automatic way to only import certain items for shipping from Woo Commerce? I sell homemade stuff but also have my store integrated with Printful for t-shirts, but I have nothing to do with the shipping of the t-shirts. I can't figure out how to tell ShippingEasy not to import these items. There is a full article on this but it only applies to the LEGACY ShippingEasy WooCommerce store integrations.  Or do I have to manually take these items off each time? [ view more | comment ]