How can I post to the forum?

When I try to post to the forum, it says I don't have an account, but I have a ShippingEasy account. How do I post to the forum?

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  • ShippingEasy
  • 0 votes
  • 1 comment
  • Answered

How do i remove "Shipping Easy" logo from my labels?

I do not want Shipping Easy logo on my labels. Where is the setting to remove this?
  • SoCal Bricks Express
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Shippingeasy 'disconnected' from woocommerce store. Cant' connect

I've gone through the Things to check list: SSL enabled (https://) WordPress 5.4.2 WooCommerce 4.3 Store is SSL enabled (https://) URL is correct (root of U...
  • Abstrakt Instruments
  • 0 votes
  • 1 comment

USPS Tracking Status

Shipping Easy Community: Is the USPS Tracking Service down?  We have a long list of shipments that status "label created" but we have dropped them off at a C...
  • Fluid Running, LLC
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Label has not arrive to email

Yesterday i bought 2 labels and they not arrived to my email so I cancel one and bougth it again and I recived only the "cancel" email and never the actual l...
  • Alexandra Reta
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  • 1 comment

How can I test my actual labels?

Trying to print a test label with actual data, the regular test labels show other company data and no logos, I'd like to see my real labels? 
  • Casey Whitcher
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  • 1 comment
  • Answered

Problem cancelling and getting refund for a label

I have a label for a package from US to Canada and three weeks later, I checked the tracking info which says it was cleared by customs in Malaysia. I think i...
  • Last Leash
  • 0 votes
  • 1 comment
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Orders page and how to edit item info on order

I am struggling with the Orders page and being able to edit items within an existing unshipped order. I would think that my orders would show up on the Order...
  • Kudzu Corner, Inc.
  • 0 votes
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Fees

I use the "free" version and add money to my shipping easy account through stamps.com to pay for the postage.  Every time I ship a package, I receive a notif...
  • Windmill Country Threads
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How to add signature confirmation to UPS shipment

I created a rule per the instructions to add Adult signature confirmation to shipments when destination country is not US. I create a shipment to Canada usin...
  • Kudzu Corner, Inc.
  • 0 votes
  • 1 comment
  • Answered

Customs Declarations

Can we setup to declare the value shipped less that the total order amount on the customs forms? 
  • Village Bears
  • 0 votes
  • 1 comment
  • Answered

Print 4x5 label and packing slip on same page?

It is easy to print a 4x6 label and corresponding packing slip on the same page, but I ship small boxes for which a 4x5 label is a better fit.  Is there a wa...
  • StringWeavers
  • 0 votes
  • 1 comment
  • Answered

It won't let me buy more postage

Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2 I need to order more stamps but it won't let me add postage ...
  • Stephanie Merrell Gould
  • 0 votes
  • 1 comment
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Is it possible to format my labels to use the "c/o" format instead of the "ATTN:" format?

I'm trying to create my first shipment being sent to NAME c/o COMPANY. When I paste the address in, it correctly parses the fields as:First LastCompanyADDRES...
  • Michael White
  • 0 votes
  • 3 comments
  • Answered

Shipment from UK to Singapore: TAX & CLEARANCE FEE payment

Hi, May i seek for an advise what does this mean - as i saw this in the shipment tracking (which not progressing):   COMMENT TAX AND CLEARANCE FEE $xxx SGD M...
  • neoh eng suan
  • 0 votes
  • 5 comments
  • Answered

Stamps.com

As of yesterday, my Stamps.com account that was provided by ShippingEasy no longer allows First Class labels, only Priority and Priority Express. I had to up...
  • TonySimplistic
  • 0 votes
  • 1 comment
  • Answered

Postage order history

How can I view my entire postage order history for 2019? It looks like we're directed to Stamps.com now, but I only see history on there going back to March.
  • David Weiser
  • 0 votes
  • 1 comment
  • Answered

Sustainability with Shipping Products

I run a company that does a fair amount of shipping, about 30-50 packages a day. We've been aiming to be more environmentally friendly and conscious about th...
  • Hungry Ghost Press, LLC
  • 0 votes
  • 3 comments
  • Answered

Shipment notification callback via ShippingEasy API

I'd like to receive a "Shipment notification callback" when orders are shipped. But, I'd like to be notified of all shipments regardless of the store it came...
  • Jed
  • 0 votes
  • 2 comments
  • Answered

Cannot purchase postage

Hello, I just updated my billing information to include the billing with stamps.com and it keeps popping up error-failed attempt to purchase when I try to bu...
  • The Porch Potters
  • 0 votes
  • 3 comments
  • Answered

split 2 quantity order having same items by default( not manually)

Hello, We have set the setting to split 2 quantity orders into single order. some order having different items are splitting itself but not the order having ...
  • Support
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  • 1 comment
  • Answered

Pickup Request Failed

When I look at my shipping history my last four pick up requests indicate "Pickup Request Failed"..... see image. It also says USPS Carrier pick up API error...
  • LINGERIE & COMPANY
  • 0 votes
  • 1 comment
  • Answered

Automated Processing Delay

If I have a Shopify store set up with ShippingEasy to auto complete shipping orders once the orders are synced, is there currently a way to add a time delay(...
  • Sean's pet shop
  • 0 votes
  • 1 comment
  • Answered

Shopify Tags and Shipping Rules

I've been trying to figure this out and havn't found a clear answer, but have been wondering if the following is possible.   Is it possible to have an order ...
  • Sean's pet shop
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  • 1 comment
  • Answered

Quick Ship Issue

Last night I created 6 quick ship labels and then went to bed. This morning, I paid for them and was going to print but received an error message saying the ...
  • Kristi Reneau
  • 0 votes
  • 1 comment
  • Answered

Finale Inventory and Amazon FBA

Hello,I currently have Shipping Easy integrated with Finale but when an order has been drop shipped (IE sent from our FBA inventory) it is still reporting as...
  • Gabriel Ashmore
  • 0 votes
  • 1 comment
  • Answered

can't log in it all worked yesterday

have email address and it doesn't accept password or send an email to reset the password. have used this program for months.  PC did update, could be a bug? ...
  • Red's Vintage Parts
  • 0 votes
  • 3 comments
  • Answered

Is this Support Magento2.3.x?

Hello Team,We are running MagentoCE 2.3.x and needs to use your extension (https://marketplace.magento.com/shippingeasy-module-fulfilment.html) feature but i...
  • Magento Expert
  • 0 votes
  • 1 comment
  • Answered

FTP Integration for stores

How FTP integration has been implemented for stores and how it works
  • cs
  • 0 votes
  • 1 comment
  • Answered

Setting up store

I just signed up with Shipping Easy. I'm trying to connect my store. I am with Wix. That is not an option of choices(of numerous). How do I set up my store?
  • John Jarmuskiewicz
  • 0 votes
  • 3 comments
  • Answered