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How can I post to the forum?
When I try to post to the forum, it says I don't have an account, but I have a ShippingEasy account. How do I post to the forum?
Unshipped Report from Ready to Ship Section
Hi,
Is there a report that would show us whats in Ready to Ship? The Unshipped Report shows all orders from the Orders section, but we need a report fr...
Subaccount option doesn’t exist.
Where can I find the subaccount option to create subaccounts for USPS and UPS?
The Stamps.com extension for the WooCommerce is about $80/year, the USPS and U...
Date Picker
I'm looking for a date picker that the customer can select that will integrate over with SE. Using Shopify as platform.
I've found a few plug ins within s...
Shipping in poly 'bag' mailers
I will be needing to routinely fulfill orders to customers by shipping. Having never done this before (literally - never done ANY commercial shipping to any...
Cancel Page
When I try to cancel my account, the cancel page goes off the bottom of the screen and I am unable to scroll it up to "submit" it.
Can I cancel via this forum?
Cancelling orders without a refund?
Hi there.
I mislabeled a bunch of shipments and they were sent back to me. I cancelled all of the labels but have yet to receive a refund. But then when I cl...
One Balance Account use outside shipping easy
I am wondering if the One Balance account, and preferential UPS rates, can be used for billing shipments outside of ShippingEasy. For instance, we have provi...
How do i remove "Shipping Easy" logo from my labels?
I do not want Shipping Easy logo on my labels. Where is the setting to remove this?
Shippingeasy 'disconnected' from woocommerce store. Cant' connect
I've gone through the Things to check list:
SSL enabled (https://)
WordPress 5.4.2
WooCommerce 4.3
Store is SSL enabled (https://)
URL is correct (root of U...
USPS Tracking Status
Shipping Easy Community:
Is the USPS Tracking Service down? We have a long list of shipments that status "label created" but we have dropped them off at a C...
Label has not arrive to email
Yesterday i bought 2 labels and they not arrived to my email so I cancel one and bougth it again and I recived only the "cancel" email and never the actual l...
How can I test my actual labels?
Trying to print a test label with actual data, the regular test labels show other company data and no logos, I'd like to see my real labels?
Problem cancelling and getting refund for a label
I have a label for a package from US to Canada and three weeks later, I checked the tracking info which says it was cleared by customs in Malaysia. I think i...
Orders page and how to edit item info on order
I am struggling with the Orders page and being able to edit items within an existing unshipped order.
I would think that my orders would show up on the Order...
Fees
I use the "free" version and add money to my shipping easy account through stamps.com to pay for the postage. Every time I ship a package, I receive a notif...
How to add signature confirmation to UPS shipment
I created a rule per the instructions to add Adult signature confirmation to shipments when destination country is not US. I create a shipment to Canada usin...
Customs Declarations
Can we setup to declare the value shipped less that the total order amount on the customs forms?
Print 4x5 label and packing slip on same page?
It is easy to print a 4x6 label and corresponding packing slip on the same page, but I ship small boxes for which a 4x5 label is a better fit. Is there a wa...
It won't let me buy more postage
Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2
I need to order more stamps but it won't let me add postage ...
Is it possible to format my labels to use the "c/o" format instead of the "ATTN:" format?
I'm trying to create my first shipment being sent to NAME c/o COMPANY.
When I paste the address in, it correctly parses the fields as:First LastCompanyADDRES...
Shipment from UK to Singapore: TAX & CLEARANCE FEE payment
Hi,
May i seek for an advise what does this mean - as i saw this in the shipment tracking (which not progressing):
COMMENT
TAX AND CLEARANCE FEE $xxx SGD M...
Stamps.com
As of yesterday, my Stamps.com account that was provided by ShippingEasy no longer allows First Class labels, only Priority and Priority Express. I had to up...
Postage order history
How can I view my entire postage order history for 2019? It looks like we're directed to Stamps.com now, but I only see history on there going back to March.
Sustainability with Shipping Products
I run a company that does a fair amount of shipping, about 30-50 packages a day.
We've been aiming to be more environmentally friendly and conscious about th...
Shipment notification callback via ShippingEasy API
I'd like to receive a "Shipment notification callback" when orders are shipped. But, I'd like to be notified of all shipments regardless of the store it came...
Cannot purchase postage
Hello, I just updated my billing information to include the billing with stamps.com and it keeps popping up error-failed attempt to purchase when I try to bu...
split 2 quantity order having same items by default( not manually)
Hello,
We have set the setting to split 2 quantity orders into single order. some order having different items are splitting itself but not the order having ...
Pickup Request Failed
When I look at my shipping history my last four pick up requests indicate "Pickup Request Failed"..... see image. It also says USPS Carrier pick up API error...
Automated Processing Delay
If I have a Shopify store set up with ShippingEasy to auto complete shipping orders once the orders are synced, is there currently a way to add a time delay(...