Community | Questions & Answers

I received an email from shipping easy stating I needed to update my credentials for integration with my Walmart store.   After following the prompts, I receive an error message.   I am repeatedly receiving an "invalid client id" error, and can not reconnect to my store. I have copied and pasted the id and secret key directly from Walmart and I have tried to use the "force reconnect" but there is not a "edit store settings" option.  Any help o... [ view more | comment ]

Is there somewhere to find invoices for at least the payments submitted to Endicia for postage? Is there some report to show the "purchase" (from the Endicia credits) for each postage purchase? Thanks! [ view more | comment ]

I AM FURIOUS!  My Paypal account was just charged $37.28 and I've never used your services.  I want that transaction credited IMMEDIATELY!   FURTHERMORE, in speaking with Jack Ship, the Shipping Easy rep, I was told that I would have a FREE ACCOUNT for LIFE.  I want this resolved yesterday! [ view more | comment ]

I am on Shopify and I have an app to manage order status.  For example, when a customer first places an order the order tag is "processing", then that order status changes to "Sent Proof".... a few days later it will be "Proof approved", etc..  When an order first syncs to ShippingEasy, the order tag says "processing" but when I change that order status to "Proof Approved" a day later, the tag in ShippingEasy still says &qu... [ view more | comment ]

Hello. I created a USPS Return Label for a customer, but they never returned, and the label hasn't been used. I tried to cancel the label for refund, but I got an error message. I started to look into deadlines, and it appears that there is 30 day deadline for a USPS refund.  Is there anything than can be done if the label still hasn't been used, but it's been over 30 days? Also, what could be done in the future, to avoid something like this? I give clients 30 days to retu... [ view more | comment ]

We're a small company so we often have lulls in orders for long periods of time and I've noticed when this happens shipping easy pauses the syncing of our orders through WooCommerce and we have to restart it whenever there is an order that does come through. Does anyone know why they pause the syncing in the first place? It's inconvenient to have to restart it every time and then wait for the orders to start syncing with our site again. Also, is there a way to update someo... [ view more | comment ]

 LABEL FAILED This is the error message we've received back from USPS: Missing or invalid element: FromCompany. Error encountered (Log ID: 1871)   I can't figure out what is going wrong??? [ view more | comment ]

I just created a shippingeasy account which is integrated with my Shopify store.  When I look at the Shipping Selections on the order page, I don't see Priority Mail EXPRESS.  I only see First class and priority mail.    I read this old post with a similar topic but it did not help me-- when I go to "Postage & Carries" under "shipment settings", I don't see an option to create a second Endicia account.  Can you please advise asap?  Thanks! [ view more | comment ]

Hello,  I am in middle of evaluating companies to change to for inventory management and shipping. I had a brief walk through of Shipping Easy and it does appear to be a solid program. I have two questions for other users: 1. Do the online shopping markets like Amazon, Etsy, and Ebay let you use another shipping company? I saw someone say that ebay still charges them a fee. 2. Are the postal rates competitive? We have a lot of small items and we usually pay $1.66 for them.... [ view more | comment ]

I ship with Regional Rate Box B containers a lot due to the size of my product.  Just signed up with shipping easy,  and when I hit the shipping selection dropdown I don't see the Regional Rate Box B.    I do see the Box A,  just not the Box B.   How do I get this added? [ view more | comment ]

I am sure this is a simple answer but I am struggling with setting up ShippingEasy with WooCommerce. Mysetup: WordPress 4.9.8 running, Woo V. 3.5.2 We have wordpress installed on our own dedicated server.I am following the instructions on this link:https://support.shippingeasy.com/hc/en-us/articles/115003225966I am struggling with the login portion.   Being that we have wordpress running on our own server and we have woo installed and configured what username and password ... [ view more | comment ]

How can I eliminate "Shipping Easy" Logo from the printed shipping label? It's very undesirable and unprofessional.  I tried uploading a blank white image in the Settings under store and orders with no success.  The label is  USPS Domestic 4"x6" format Also is there an update on excluding the endicia.com' tag from the label.  I have to use white-out on every label I print. This is not a good long-term option and cannot continue if there is no solution... [ view more | comment ]

Hello,  When sending a International package through USPS y get 2 tracking numbers one from where i send it to the international facility, the 2nd tracking number is from the facility to the place where im sending it. How can i put both tracking numbers on the confirmation email?   Thank you [ view more | comment ]