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  • How can I post to the forum?

    ShippingEasy -1 votes 1 comment Closed for comments Answered

    When I try to post to the forum, it says I don't have an account, but I have a ShippingEasy account. How do I post to the forum? [ view more | comment ]

  • Prestashop Integration

    Silver Hawke 0 votes 1 comment Answered

    Hello, My shop has been using the shippingeasy module for Prestashop for about a year. We are testing an upgrade from prestashop version 1.7.4.3 to version 1.7.6.0 and I would like to verify that the shippingeasy module also works for this version.   Thank you! [ view more | comment ]

  • Setting up insurance failure

    William Redhawk 0 votes 1 comment Answered

    Set the insurance to add insurance over $50.00 and clicked on save. Got a page saying there was an internal error.   Anyone have any idea what went wrong? [ view more | comment ]

  • New order notifications?

    Joseph Biancofiori 0 votes 1 comment Answered

    We set up an account and just realized that when there is a new order Shipping Easy doesn't send a notification.  Is this not part of the software?  If it is how do I activate email notifications to my warehouse team every time there is a new order? [ view more | comment ]

  • Cant find a paid label?!

    Matt DiPaola 0 votes 1 comment Answered

  • noreply@shippingeasy.com

    JJ Brown 0 votes 1 comment Answered

    How do we change this? Why are we stuck with your branding when we pay for this service? This is not professional. [ view more | comment ]

  • Amazon Advantage integration

    George Albertus 0 votes 2 comments Answered

    We use Amazon Advantage (consignment) to sell rather than Amazon Seller Central with marketplaces, but the instructions for ShippingEasy integration seem to require Seller Central ID and MWS Auth Code. Are there integration instructions specific for Amazon Advantage? [ view more | comment ]

  • Can shipping easy deliver stuff from an online stores?

    mariejustice54 0 votes 1 comment Answered

    I am here to want your suggestions, I wanna know that if I do shopping from an online store than shipping easy will deliver my stuff? means I can buy stuff through shopping easy? I wanna buy some clothes urgent from Reecoupons by using online coupons, please let me know soon. [ view more | comment ]

  • Create Manual Order Page

    Donna M Darling-Cress 0 votes 1 comment Answered

    Since Shipping Easy has switched to Stamps and  my account has been converted, I can no longer  see the option buttons on the Create Manual Order page. This is very frustrating. I am already registered with Stamps, and it tells me I'm connected, but I am always redirected to the same thing. In order to see options you must register with Stamps.com! How am I supposed to create an order when the option buttons aren't visible? I have to pinch my screen in order to click on an... [ view more | comment ]

  • label failed

    Vanessa Gruden 0 votes 1 comment Answered

    I'm having a different issue than a previous post on this topic. Was using Shipping Easy with no issues for a few months, then for unknown reasons on a shipment, when I got to Print Label, I received an error message stating: LABEL FAILED This is the error message we've received back from USPS: Invalid SOAP message due to XML Schema validation failure. The 'http://stamps.com/xml/namespace/2018/10/swsim/swsimv76:ZIPCode' element is invalid - The value '06066-3820' is invali... [ view more | comment ]

  • Marking partially shipped orders

    david bussard 0 votes 1 comment Answered

    We frequently ship partially filled orders, due to items being out of stock.  I don't want to mark these orders as shipped and remove them from our order list, because we still need to fulfill the outstanding portion of the order once the out of stock material is back in inventory again. I also don't want to leave the entire order in the order list, because I don't want to fulfill the entire order multiple times. How can I mark a portion of the order shipped, while leaving... [ view more | comment ]

  • Open Shipping Edit window in iFrame

    Dave Tacker 0 votes 1 comment Answered

    I'm attempting to build a shipment item verification system and I need to open the ShippingEasy shipping edit window in an iFrame (or a new window). Unfortunately I cannot figure out what Id should be placed in the URL. https://app1.shippingeasy.com/shipments/[OrderId]/edit That doesn't work. Nor can I find any Id in the Order schema that works. Any tips/hints/answers would be greatly appreciated. [ view more | comment ]

  • Updated Walmart Credentials

    scott frank 0 votes 4 comments Answered

    I received an email from shipping easy stating I needed to update my credentials for integration with my Walmart store.   After following the prompts, I receive an error message.   I am repeatedly receiving an "invalid client id" error, and can not reconnect to my store. I have copied and pasted the id and secret key directly from Walmart and I have tried to use the "force reconnect" but there is not a "edit store settings" option.  Any help or info would be greatly apprec... [ view more | comment ]

  • Priority Large Flat Rate Box quick ship

    Clint Caviness 0 votes 1 comment Answered

    No large flat rate priority box is available in the quick ship presets or anywhere else to configure. I need to ship priority flat rate large box. How do I do that? [ view more | comment ]

  • How to add CC or BCC to email campaign

    Sandy Hix 0 votes 1 comment Answered

    I need to send a copy of all e-mails sent on an automated campaign. How do I add a CC or BCC to the campaign? [ view more | comment ]

  • Invoice for USPS payments/Postage

    Zachary Brown 0 votes 1 comment Answered

    Is there somewhere to find invoices for at least the payments submitted to Endicia for postage? Is there some report to show the "purchase" (from the Endicia credits) for each postage purchase? Thanks! [ view more | comment ]

  • Unauthorized Charge

    Barbara Clay 0 votes 1 comment Answered

    I AM FURIOUS!  My Paypal account was just charged $37.28 and I've never used your services.  I want that transaction credited IMMEDIATELY!   FURTHERMORE, in speaking with Jack Ship, the Shipping Easy rep, I was told that I would have a FREE ACCOUNT for LIFE.  I want this resolved yesterday! [ view more | comment ]

  • Syncing changes in order tags

    Cynthia Mercado 0 votes 1 comment Answered

    I am on Shopify and I have an app to manage order status.  For example, when a customer first places an order the order tag is "processing", then that order status changes to "Sent Proof".... a few days later it will be "Proof approved", etc..  When an order first syncs to ShippingEasy, the order tag says "processing" but when I change that order status to "Proof Approved" a day later, the tag in ShippingEasy still says "processing" even when I re-sync.  I would like to se... [ view more | comment ]

  • How to edit weight on return shipping label?

    Megan 0 votes 3 comments

    Hi, I am creating a return label for a customer who bought many items and is now only returning 2. The weight of the return is significantly less than the original shipment. When I try to edit this in the label before paying, I'm not able to add the label to the cart and the price is $0. Help! (image attached - it was originally 14lbs, I changed it to 2lbs and now I can't proceed) [ view more | comment ]

  • Label Refund

    Gene Strelkov 0 votes 2 comments Answered

    Hello. I created a USPS Return Label for a customer, but they never returned, and the label hasn't been used. I tried to cancel the label for refund, but I got an error message. I started to look into deadlines, and it appears that there is 30 day deadline for a USPS refund.  Is there anything than can be done if the label still hasn't been used, but it's been over 30 days? Also, what could be done in the future, to avoid something like this? I give clients 30 days to retu... [ view more | comment ]

  • Stop double-sided printing

    Cassie Ross 0 votes 2 comments Answered

    Anyone else have trouble with packing slips automatically printing double sided when you print multiple orders? It only happens when we use ShippingEasy/ConnectEasy to print the packing slips and I can not find where to change this setting. This is a problem because we need to send packing slips to each customer & two separate customers can not share one packing slip. I have looked within the print settings in Firefox and our system preferences, but nothing is showing that... [ view more | comment ]

  • Syncing pauses when there are lulls in orders

    Bernadette Demisay 0 votes 1 comment Answered

    We're a small company so we often have lulls in orders for long periods of time and I've noticed when this happens shipping easy pauses the syncing of our orders through WooCommerce and we have to restart it whenever there is an order that does come through. Does anyone know why they pause the syncing in the first place? It's inconvenient to have to restart it every time and then wait for the orders to start syncing with our site again. Also, is there a way to update someo... [ view more | comment ]

  • PrestaShop "... no carriers available for your delivery address" issue

    DA 0 votes 1 comment Answered

    Hello, all! Hope someone can chime in on this, because I couldn't find anything even remotely relevant to this issue on here... I'm having this "simple" issue with the PrestaShop ShippingEasy module service/module/connection/integration/etc.... Not even sure where to look for resolution at this point... Went through the instructions on how to open > setup >install module >configure it , but yet getting "Unfortunately, there are no carriers available for your delivery addre... [ view more | comment ]

  • Label Failed Missing or invalid element: FromCompany. Error encountered

    Wild & Scenic Film Festival 0 votes 1 comment Answered

     LABEL FAILED This is the error message we've received back from USPS: Missing or invalid element: FromCompany. Error encountered (Log ID: 1871)   I can't figure out what is going wrong??? [ view more | comment ]

  • Dymo 450 99019 Labels

    SLS 0 votes 1 comment Answered

    Am I missing something or can we not use the same printer and labels that we've been using for years with eBay for creating shipping labels with your service? [ view more | comment ]

  • 3DCart or another solution

    Derek Olson 0 votes 2 comments Answered

    I sell on eBay and Amazon through ShippingEasy and I love it. I created my own website(3DCart hosted) and I'm just getting no sales.  I'm wondering if Google has something against 3DCart sites? So I'm wondering if I should jump ship and try Shopify, Magento, BigCommerce WooCommerce, etc.I really need the ability to Import/Export thousands of products.  And I need it to integrate with ShippingEasy. Thank You, Derek [ view more | comment ]

  • Walmart Integration - Ship by date

    brian 0 votes 3 comments Answered

    Is 'ship by date' mapped in the Walmart integration?  All my orders come up blank. [ view more | comment ]

  • Select Select Ground

    Barbara Holt Lallement 0 votes 1 comment Answered

    Can I mail in a large padded envelope ? Weight 1.5 lbs. [ view more | comment ]

  • CANCEL ASAP

    Kelly McCord Brown 0 votes 1 comment Answered

    I'M TRYING TO CANCEL MY ACCOUNT BUT IT WON'T LET ME CLICK ON THE FINAL BUTTON!!  I NEED TO DO THIS ASAP...NEVER IN MY LIFE HAVE I SEEN SOMETHING SO FRUSTRATING TO NOT BE ABLE TO TALK TO A HUMAN UNLESS WE PAY FOR A SUBSCRIPTION?   [ view more | comment ]

  • Doesn't recognize my address

    Kelly McCord Brown 0 votes 1 comment Answered

    I am needing to cancel my account but in order to do that I'm having to put my credit card in...which is fine but it's saying that USPS doesn't recognize my address.  I need help on this immediately.  I can't find any answers on this anywhere.   [ view more | comment ]


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