Community | Questions & Answers


Engage the community with your ShippingEasy product questions.

Show all All Planned Not planned Completed Answered No status
Sort by newest post Newest post Recent activity Votes Comments
  • How can I post to the forum?

    ShippingEasy 0 votes 1 comment Closed for comments Answered

    When I try to post to the forum, it says I don't have an account, but I have a ShippingEasy account. How do I post to the forum? [ view more | comment ]

  • Syncing pauses when there are lulls in orders

    Bernadette Demisay 0 votes 1 comment Answered

    We're a small company so we often have lulls in orders for long periods of time and I've noticed when this happens shipping easy pauses the syncing of our orders through WooCommerce and we have to restart it whenever there is an order that does come through. Does anyone know why they pause the syncing in the first place? It's inconvenient to have to restart it every time and then wait for the orders to start syncing with our site again. Also, is there a way to update someo... [ view more | comment ]

  • PrestaShop "... no carriers available for your delivery address" issue

    DA 0 votes 1 comment Answered

    Hello, all! Hope someone can chime in on this, because I couldn't find anything even remotely relevant to this issue on here... I'm having this "simple" issue with the PrestaShop ShippingEasy module service/module/connection/integration/etc.... Not even sure where to look for resolution at this point... Went through the instructions on how to open > setup >install module >configure it , but yet getting "Unfortunately, there are no carriers available... [ view more | comment ]

  • Label Failed Missing or invalid element: FromCompany. Error encountered

    Wild & Scenic Film Festival 0 votes 1 comment Answered

     LABEL FAILED This is the error message we've received back from USPS: Missing or invalid element: FromCompany. Error encountered (Log ID: 1871)   I can't figure out what is going wrong??? [ view more | comment ]

  • Dymo 450 99019 Labels

    SLS 0 votes 1 comment Answered

    Am I missing something or can we not use the same printer and labels that we've been using for years with eBay for creating shipping labels with your service? [ view more | comment ]

  • 3DCart or another solution

    Derek Olson 0 votes 2 comments Answered

    I sell on eBay and Amazon through ShippingEasy and I love it. I created my own website(3DCart hosted) and I'm just getting no sales.  I'm wondering if Google has something against 3DCart sites? So I'm wondering if I should jump ship and try Shopify, Magento, BigCommerce WooCommerce, etc.I really need the ability to Import/Export thousands of products.  And I need it to integrate with ShippingEasy. Thank You, Derek [ view more | comment ]

  • Walmart Integration - Ship by date

    brian 0 votes 3 comments Answered

    Is 'ship by date' mapped in the Walmart integration?  All my orders come up blank. [ view more | comment ]

  • Select Select Ground

    Barbara Holt Lallement 0 votes 1 comment Answered

    Can I mail in a large padded envelope ? Weight 1.5 lbs. [ view more | comment ]


    Kelly McCord Brown 0 votes 1 comment Answered


  • Doesn't recognize my address

    Kelly McCord Brown 0 votes 1 comment Answered

    I am needing to cancel my account but in order to do that I'm having to put my credit card in...which is fine but it's saying that USPS doesn't recognize my address.  I need help on this immediately.  I can't find any answers on this anywhere.   [ view more | comment ]

  • I don't see Priority Mail EXPRESS as a shipping option

    Cynthia Mercado 0 votes 2 comments Answered

    I just created a shippingeasy account which is integrated with my Shopify store.  When I look at the Shipping Selections on the order page, I don't see Priority Mail EXPRESS.  I only see First class and priority mail.    I read this old post with a similar topic but it did not help me-- when I go to "Postage & Carries" under "shipment settings", I don't see an option to create a second Endicia account.  Can you please advise asap?  Thanks! [ view more | comment ]

  • Displaying product options

    Cynthia Mercado 0 votes 1 comment Answered

    I would like to display product options on the order page but not on the packing slips.  When I disable "Display product options" in the settings, this removes it from the order page too.  I don't want all of those details printed on the packing slip but it is important for me to see it on the main ShippingEasy order page.  I only want the product name to be printed on the packing slip.  Is this possible?   [ view more | comment ]

  • Light Shipments Postal Rates from Newbie

    Preston Reynolds 0 votes 0 comments

    Hello,  I am in middle of evaluating companies to change to for inventory management and shipping. I had a brief walk through of Shipping Easy and it does appear to be a solid program. I have two questions for other users: 1. Do the online shopping markets like Amazon, Etsy, and Ebay let you use another shipping company? I saw someone say that ebay still charges them a fee. 2. Are the postal rates competitive? We have a lot of small items and we usually pay $1.66 for them.... [ view more | comment ]

  • Regional Rate Box B - Missing?

    Jason Chancellor 1 vote 1 comment Answered

    I ship with Regional Rate Box B containers a lot due to the size of my product.  Just signed up with shipping easy,  and when I hit the shipping selection dropdown I don't see the Regional Rate Box B.    I do see the Box A,  just not the Box B.   How do I get this added? [ view more | comment ]

  • WooCommerece Setup

    Crypto Caffeine 0 votes 1 comment Answered

    I am sure this is a simple answer but I am struggling with setting up ShippingEasy with WooCommerce. Mysetup: WordPress 4.9.8 running, Woo V. 3.5.2 We have wordpress installed on our own dedicated server.I am following the instructions on this link: am struggling with the login portion.   Being that we have wordpress running on our own server and we have woo installed and configured what username and password ... [ view more | comment ]

  • fedex default recipient FAIL

    Benjamin Rosner 0 votes 1 comment Answered

    This is one of the biggest problems we've had with Shipping Easy so far. For Fedex international the default recipient is set to sender. I really don't need to say much more.. but before we were aware of this we sent out a number of batch shipments without fully understanding or knowing we needed to change it. This cost the company A LOT of $$. Also if someone mistakenly forgets to change it, we are also of course charged for the recipients import fees. In what scenario ... [ view more | comment ]

  • How do I add a rate quote to orders?

    erbos 0 votes 2 comments Answered

    I packaged my books and am ready to print labels and ship. These are manual orders. How do I get a rate quote? I ran a rule saying to use USPS first calls package. I cannot find a place on an individual order to identify dimensions (I know I entered that somewhere) but I did enter the weight of the packaged book (10 oz). When I try to "Buy and Print" I get this message: "all orders must be ready for shipment and have a valid rate quote." HOW do I get a ... [ view more | comment ]

  • How to remove Shipping easy Logo from label?

    Jason 0 votes 4 comments Answered

    How can I eliminate "Shipping Easy" Logo from the printed shipping label? It's very undesirable and unprofessional.  I tried uploading a blank white image in the Settings under store and orders with no success.  The label is  USPS Domestic 4"x6" format Also is there an update on excluding the' tag from the label.  I have to use white-out on every label I print. This is not a good long-term option and cannot continue if there is no solution... [ view more | comment ]

  • Split ALL items in order into separate shipments

    James Martis 0 votes 3 comments Answered

    Hello, I have a scenario where my orders from shopify may come in the following: 3 Red 2 Blue 1 Green I see that shipping rules have the option to "Split all line items". Would this result in 3 shipments or 6 shipments?    Example 1:  3 Red in one, 2 blue in another, 1 green in another. or would it be  Example 2: 1 Red, 1 Red, 1 Red, 1 Blue, 1 Blue, 1 Green   I am looking for the second example to be the case. Is this possible using shipping rules or would I need... [ view more | comment ]

  • Confirmation Shipping Email Tracking Number

    Raul 1 vote 1 comment Answered

    Hello,  When sending a International package through USPS y get 2 tracking numbers one from where i send it to the international facility, the 2nd tracking number is from the facility to the place where im sending it. How can i put both tracking numbers on the confirmation email?   Thank you [ view more | comment ]

  • Help with synching order

    Penner Ventures 0 votes 1 comment Answered

    Hi  I need help synching my orders from Dates are Sept 20-24th I was directed here to ask for help on the forum, thanks! [ view more | comment ]

  • Downloading orders

    Penner Ventures 0 votes 3 comments Answered

    Hello,    I need to download the remaining orders from to my shipping easy account.  The dates are from Sept 20 to Sept 24th, thanks! [ view more | comment ]

  • FedEx Declared Value - auto set

    Doingwork096 0 votes 1 comment Answered

     Does anyone know how I can automatically set the declared value for FedEx shipments (international exports)?  Currently I am changing the declared value for each individual shipment I process, but when my peak season comes up, I do not want to have to do that for hundreds of packages a day. [ view more | comment ]

  • Only sync certain items from Woo Commerce

    Scratch Garden 0 votes 1 comment Answered

    I only want to import certain items into shippingeasy from my woo commerce store. There are items I have in my store that are handled by a 3rd party print-on-demand service so I don't need to worry about shipping them myself. However, I figure out how to not sync or import them into shippingeasy. There is an article on this but it applies to LEGACY ShippingEasy WooCommerce store integrations ONLY, which I don't have, so it is not helpful.  Help! [ view more | comment ]

  • Only sync certain items from Woo Commerce

    Scratch Garden 0 votes 3 comments Answered

    Is there an automatic way to only import certain items for shipping from Woo Commerce? I sell homemade stuff but also have my store integrated with Printful for t-shirts, but I have nothing to do with the shipping of the t-shirts. I can't figure out how to tell ShippingEasy not to import these items. There is a full article on this but it only applies to the LEGACY ShippingEasy WooCommerce store integrations.  Or do I have to manually take these items off each time? [ view more | comment ]

  • shipping cost not appearing on PrestaShop order

    Sam Asher 0 votes 1 comment Answered

    My ShippingEasy module is functioning in PrestaShop.  My PrestaShop shopping cart is functioning in ShippingEasy.  When an order is placed at our PrestaShop shopping cart the shipping charge is shown as "Free".  Since we have a 25 pound product that is NOT a good outcome for us.  How do I allow customers to see the shipping charge they will actually be paying to have their order shipped to them? Thank you. [ view more | comment ]

  • I made extra postage purchases on accident! There is no messaging! Please help!!

    Katie 0 votes 1 comment Answered

    Hello, I was just using your site for the first time and it said to purchase postage . . .and I clicked the button and nothing seemed to happen because the button, there was no messaging or confirmation that something happened . . .which I expected, so when nothing happened I clicked the button two more times and now I have $30 in postage credit. Can you please refund $20 asap?! I do not ship that much right now and can't really tie up $20. Thank you in advance! PS. I ... [ view more | comment ]

  • Woocommerce not syncing

    Brian Anichowski 0 votes 5 comments Answered

    This is maddening, I have followed all of the information regarding syncing my woocommerce store with Shipingeasy. It was working great for a while, and then stopped. No amount of setup will work. I have deleted, re-added, made sure that the API keys, etc are correct. Status selection is correct. The purpose of this service was to make this easier, and I find myself having to key them almost every time.  If there is some super double secret way to make this work, someone p... [ view more | comment ]

  • Alternate zip code for international orders?

    Brian Filko 0 votes 1 comment Answered

    Follow Can I use an alternate zip code for international orders? [ view more | comment ]

  • How can I use customer variables in links in email templates

    Dmitri 0 votes 3 comments Answered

    Hello How can I use tags and liquid in the <a href tags in email templates to pass certain data point back to our store? An example would be: <a href="{{shipment.order_number}}&tracking_number={{shipment.tracking_number}"... That now doesn't work as your WYSIWYG or tracking system converts liquid tags into URL friendly characters... [ view more | comment ]

Community    browse  


Questions & Answers

Issues & Bugs