How can I post to the forum?

When I try to post to the forum, it says I don't have an account, but I have a ShippingEasy account. How do I post to the forum?

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  • ShippingEasy
  • -1 votes
  • 1 comment
  • Answered

Print 4x5 label and packing slip on same page?

It is easy to print a 4x6 label and corresponding packing slip on the same page, but I ship small boxes for which a 4x5 label is a better fit.  Is there a wa...
  • Dennis Sadowski
  • 0 votes
  • 0 comments

It won't let me buy more postage

Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2 I need to order more stamps but it won't let me add postage ...
  • Stephanie Merrell Gould
  • 0 votes
  • 0 comments

Is it possible to format my labels to use the "c/o" format instead of the "ATTN:" format?

I'm trying to create my first shipment being sent to NAME c/o COMPANY. When I paste the address in, it correctly parses the fields as:First LastCompanyADDRES...
  • Mike W
  • 0 votes
  • 1 comment
  • Answered

Shipment from UK to Singapore: TAX & CLEARANCE FEE payment

Hi, May i seek for an advise what does this mean - as i saw this in the shipment tracking (which not progressing):   COMMENT TAX AND CLEARANCE FEE $xxx SGD M...
  • neoh eng suan
  • 0 votes
  • 5 comments
  • Answered

Stamps.com

As of yesterday, my Stamps.com account that was provided by ShippingEasy no longer allows First Class labels, only Priority and Priority Express. I had to up...
  • Tony Loft
  • 0 votes
  • 1 comment
  • Answered

Postage order history

How can I view my entire postage order history for 2019? It looks like we're directed to Stamps.com now, but I only see history on there going back to March.
  • David Weiser
  • 0 votes
  • 1 comment
  • Answered

Sustainability with Shipping Products

I run a company that does a fair amount of shipping, about 30-50 packages a day. We've been aiming to be more environmentally friendly and conscious about th...
  • Chris
  • 0 votes
  • 1 comment
  • Answered

Shipment notification callback via ShippingEasy API

I'd like to receive a "Shipment notification callback" when orders are shipped. But, I'd like to be notified of all shipments regardless of the store it came...
  • Jed
  • 0 votes
  • 2 comments
  • Answered

Cannot purchase postage

Hello, I just updated my billing information to include the billing with stamps.com and it keeps popping up error-failed attempt to purchase when I try to bu...
  • Mandy Huffman
  • 0 votes
  • 3 comments
  • Answered

split 2 quantity order having same items by default( not manually)

Hello, We have set the setting to split 2 quantity orders into single order. some order having different items are splitting itself but not the order having ...
  • Support
  • 0 votes
  • 1 comment
  • Answered

Pickup Request Failed

When I look at my shipping history my last four pick up requests indicate "Pickup Request Failed"..... see image. It also says USPS Carrier pick up API error...
  • MARK PERESS
  • 0 votes
  • 1 comment
  • Answered

Automated Processing Delay

If I have a Shopify store set up with ShippingEasy to auto complete shipping orders once the orders are synced, is there currently a way to add a time delay(...
  • Jacob Lantz
  • 0 votes
  • 1 comment
  • Answered

Shopify Tags and Shipping Rules

I've been trying to figure this out and havn't found a clear answer, but have been wondering if the following is possible.   Is it possible to have an order ...
  • Jacob Lantz
  • 0 votes
  • 1 comment
  • Answered

Quick Ship Issue

Last night I created 6 quick ship labels and then went to bed. This morning, I paid for them and was going to print but received an error message saying the ...
  • Kristi Reneau
  • 0 votes
  • 1 comment
  • Answered

Finale Inventory and Amazon FBA

Hello,I currently have Shipping Easy integrated with Finale but when an order has been drop shipped (IE sent from our FBA inventory) it is still reporting as...
  • Gabriel Ashmore
  • 0 votes
  • 1 comment
  • Answered

can't log in it all worked yesterday

have email address and it doesn't accept password or send an email to reset the password. have used this program for months.  PC did update, could be a bug? ...
  • Marilyn Boese
  • 0 votes
  • 3 comments
  • Answered

Is this Support Magento2.3.x?

Hello Team,We are running MagentoCE 2.3.x and needs to use your extension (https://marketplace.magento.com/shippingeasy-module-fulfilment.html) feature but i...
  • Magento Expert
  • 0 votes
  • 1 comment
  • Answered

FTP Integration for stores

How FTP integration has been implemented for stores and how it works
  • Sunanda Sharma
  • 0 votes
  • 1 comment
  • Answered

Setting up store

I just signed up with Shipping Easy. I'm trying to connect my store. I am with Wix. That is not an option of choices(of numerous). How do I set up my store?
  • John Jarmuskiewicz
  • 0 votes
  • 3 comments
  • Answered

No shipment history available

I have just completed two domestic USPS shipments. One of them includes an error so I was hoping to be able to cancel it through the Shipment History overvie...
  • Zachary Brown
  • 0 votes
  • 1 comment
  • Answered

Hide postage options

When creating a label there are many postage options that we will never use.   How can I hide those options to make the review and selection of a label easier?
  • Charis & Doxa
  • 0 votes
  • 1 comment
  • Answered

Printer issues

Setting up on the free trial - it won't let me set up to my printer as a printer - only as a fax nor will it let me change printer settings. It appears that ...
  • Dee Dee Juster
  • 0 votes
  • 1 comment
  • Answered

USPS Retail Ground Tracking Included or Not?

Hoping someone can clarify the conflicting info on this page re: tracking for USPS Retail Ground shipments: https://support.shippingeasy.com/hc/en-us/article...
  • Renee Szostak
  • 0 votes
  • 1 comment
  • Answered

Print 4-up labels.

I need the ability to change the location of the label for multiple orders. I am using the 4" x 5" USPS 4 up label, and when I test print the label it works ...
  • Lee Reams
  • 0 votes
  • 1 comment
  • Answered

Request the documentation for the OpenCart integration

Hi I would like the documentation for the Open Cart integration. Specifically I would like the api documentation for this integration.
  • Jason Hall
  • 0 votes
  • 1 comment
  • Answered

Error when trying to add postage

I am trying to add postage to my account so I can print the labels.  I've tried three times and am getting a red box that says "customer error".  The banking...
  • Lisa DeWees
  • 0 votes
  • 1 comment
  • Answered

Internationa Shipping Questions

So I mailed a package from US to Budapest Hungary. Box is 12x12x6in 12lbs Delcared value is $320 (its board games) As of 24 hours ago heres the current track...
  • Antoine Jones
  • 0 votes
  • 1 comment
  • Answered

PrestaShop shipping

Hi there I am working on PrestaShop store right now and I am looking for the best shipping solution for my store.  I saw Shipping easy integration for Presta...
  • Zayd Welch
  • 0 votes
  • 2 comments
  • Answered

Yearly Shipping History

I need to review my shipments for the past year for sales tax purposes.  I am using the free account.  Is it possible to get information about my shipments s...
  • Lucille Block
  • 0 votes
  • 1 comment
  • Answered