Feature Requests | Shipping

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Let us know what would make your SHIPPING easier, from order management to shipment tracking.

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  • Prevent UPS ground shipping to PO Box

    Steven Howland 1 vote 11 comments

    We have had some instances where the shipping crew has shipped UPS Ground packages to PO Boxes. It's kind of an easy error to make since they aren't actually looking at the full addresses online, only name and town. But of course UPS ground does not delivery to PO Boxes. It would be great if you would build something into the system that would prevent this from happening. So basically if the customer address is a PO Box and the shipper chooses UPS ground, Shipping Easy wou... [ view more | comment ]

  • Drop Ship Orders

    thomas 0 votes 2 comments

    I am new to shipping easy. Is there a way I can mark selected orders as drop ship orders and have shipping easy convert them to POs to be send to vendors either automatically or manually. (ideally along with our packing list) I don't think shipping easy has this feature but our current system does. Any suggestion would be appreciated. [ view more | comment ]

  • Edit Previous Selection

    Stephen Dutka 0 votes 3 comments Completed

    There needs to be a way to edit the previous selection. I made a mistake and shipped a SKU in the wrong package. Now every time the package pops up it is going into the wrong item.  I tried to make a phony order with the correct saved selection, added the order to my cart, but it seems you have to go all the way and pay for the label for the change to apply. I understand I can make a shipping rule to pull this one SKU, but I believe a simple way of changing the saved selec... [ view more | comment ]

  • Make eBay Buyer ID's Searchable

    Andrew 0 votes 2 comments Closed for comments Answered

    I've noticed that since the Buyer ID integration, you are unable to actually search based on Buyer ID. This would be incredibly helpful since--as I'm sure many of us who sell on eBay will vouch for--dealing with returns or exchanges via eBay is a hassle because the buyer ID is shown but no order number within eBay's system. Being able to search for those ID's here would be INCREDIBLY USEFUL!! I trust you'll bring this feature soon.  The end. [ view more | comment ]

  • Shipping Rules Enhancements

    Ray 2 votes 7 comments

    I'd like to see the following enhancements to the shipping rules. If any of the items mentioned can be done, please let me know how to do them. 1) Add boolean operators (AND, OR, NOT) to the IF statement of the rule. I'd like to be able to do something like: IF order=sku1 OR order=sku2 OR order=sku3 THEN set saved carrier selection = my ship pref Without this ability, I quickly hit the shipping rule limit since I have many different SKUs in my product catalog. 2) Allo... [ view more | comment ]

  • Add a memo field to the shipping label beyond the address 2 field

    Will Reynolds Young 1 vote 3 comments

    We often ship internationally to the EU. In shipping there we put an EORI number that helps speed up the customs process. Currently, we hand write this number on each label. That's 3 times per package. This number is displayed on the last line after the country. For example Contact Person Company Address City, Postal Code Country EORI number I think you could generalize this field as memo field for someone to put Attention: Shipping Department we would simply put EORI... [ view more | comment ]

  • Allow the purchase of third party Insurance

    Ray 3 votes 19 comments

    For USPS packages, in the "Insurance Options" section when specifying shipment details, there doesn't appear to be an option to select USPS Insurance, only Shipsurance insurance. Is there anyway to select USPS insurance instead of Shipsurance? If not, can this be a feature that will be added in the future? I have used Shipsurance in the past and have found them to be an absolutely terrible 3rd party insurance provider and would prefer not to do business with the... [ view more | comment ]

  • New Feature for Ebay Orders

    Al B/ Denise K Craig 0 votes 1 comment

    Al Feb 24, 5:09 PM CST   I have a request for a new feature.   I sell on Ebay.  I fulfill Ebay orders using Amazon FBA and I also fill orders myself by Merchant fulfilled.   I use a service to list my inventory from Amazon onto Ebay for me.   This service sends me both orders fulfilled by Amazon and orders fulfilled by me.   I would like to see a feature update that would allow me to check a box under "Store" (on the SE orders page) for Ebay orders... [ view more | comment ]

  • Keyboard Shortcut for Quickship

    Andrew Calvarese 0 votes 1 comment

    Please make keyboard shortcuts for Quickship New Label and Return Label from the main page. It would cut a lot of time out of my work day. :)   Alt+N and Alt+R? [ view more | comment ]

  • Faster Ways to Organize Rules

    Peter Ramirez 0 votes 2 comments

    Having to use the up and down arrows to move rules isn't so bad when you would only be moving them a few spots, but when moving them further than that, such a process would be tedious and a complete waste of time. Ideally, we would have the ability to drag and drop rules or something similarly efficient. The ability to move more than one rule at a time would also be nice. [ view more | comment ]

  • SMTP Settings for E-Mails

    Ray 4 votes 5 comments

    Are there any plans to allow for users to enter SMTP settings so that e-mails are routed directly through the SMTP server of the user's choice? Currently, customers receive e-mail confirmations from "noreply@shippingeasy.com", which is ok since the reply-to address is the e-mail specified in the store settings. However, it would be much more seamless and professional if the shippingeasy.com domain was hidden from customers. It's possible that a few customers may... [ view more | comment ]

  • Need Buyer Name Field

    Robert Schlein 1 vote 3 comments Completed

    Sometimes the Ship To Name is different than the person who buys the product.   Thus, the email confirmation will have the recipient's name instead of the buyer's. Perhaps you need to enlarge your database to have a "Bill to" and "Ship To" name, addresses. [ view more | comment ]

  • Internation Shipping Error Message

    Preston Mayon 0 votes 2 comments

    What does this message mean?    LABEL FAILED This is the error message we've received back from USPS: Invalid rate. Declared value must be $400 or less [ view more | comment ]

  • Flag for Shopify "Potential Fraud" to prevent shipping until it has been investigated

    Ashton Smith 2 votes 4 comments

    Using the Shopify fraud detection API call: GET /admin/orders/#{id}/risks/#{id}.json Creating a flag similar to the ShippingEasy "USPS Unable to verify address" triangle warning in ShippingEasy to prevent the shipping department from immediately processing an order and shipping on fraudulent sales.  We have had two recent issues where fraud was potentially present via an alert notification from Shopify, but the shipping department didn't have an indication to hol... [ view more | comment ]

  • APT, UNIT, SUITE numbers on 3rd line - Move it to 2nd line

    G 0 votes 2 comments

    The current setup has APT, Unit, or Suite numbers on a 3rd line, however, sometimes customer don't put apt or anything and just a number. This will show on the 3rd line. Sometimes this can be an issue with USPS because it reads from bottom of the address and up. So it will think it's a street number with no street and may cause delays or issues with delivery. I've gotten returns from address like these before. name Street address APT # City, State Zip Here is the USPS ad... [ view more | comment ]

  • Make Orders packable by product BAR CODE.

    Casey Whitcher 1 vote 2 comments

    Hey guys, I'm incredibly excited about ShippingEasy.  The one issue I'm trying to plan for I'm certain is costing most of your customers money ( I know it will us) from time to time and it's very avoidable.  I think is a simple fix is to make it so at the pack screen in order to mark an item packed, add the option to do it by barcode. One of the biggest (if not the single biggest) reason that pack and ship systems have Bar Code scanners at the ship station is to verify the... [ view more | comment ]

  • Editing Date Format

    Danielle 0 votes 1 comment

    We include both the order date and ship date on our packing slips. However, the default format for order date is MM/DD/YYYY, while the default format for ship date is YYYY/MM/DD. We list these one on top of the other and the differing formats looks sloppy and is confusing. I was informed there is no way to edit the preferred format at this time. Would be a very helpful feature to be able to customize! [ view more | comment ]

  • UPS guaranteed delivery date. Time in transit.

    Joe Skinner 0 votes 1 comment Closed for comments

    Currently shipping easy does not have the time in transit and guaranteed delivery date for UPS shipments. We must go to the UPS.com website and click "CALCULATE TIME AND COST" to see the delivery dates for each service. For example: A ground delivery may only take 2 days so it would not make sense to choose 2 day air for this delivery when it only takes 2 days when you choose ground shipping. Currently this information is not available on shipping easy for UPS, b... [ view more | comment ]

  • No FedEx or UPS to PO Boxes

    smarino 1 vote 1 comment

    I know it is user error, but it sure would be nice to have something to prevent the user who is not paying attention from selecting UPS or FedEx to a PO Box. Even with shipping rules to set it to a default of USPS, our shipping people look for the lowest cost and select FedEx or UPS to a PO Box. It happens a couple times a month (we ship several thousand packages every month). We end up paying the outbound shipping, then paying for the return shipping + a second shipping c... [ view more | comment ]

  • Send Carton Dimensions via API

    Keith Kirssin 0 votes 0 comments

    Hi, I'm an enterprise customer that runs a 3PL business with around 45 clients. We use the API to send orders from our WMS system to ShippingEasy for shipments.  Our system captures the carton level details (weight and dimensions) as part of our work flow.  We are trying to send these details direct to ShippingEasy and I'm not seeing any option to send over carton dims or weights?  Is this possible?  not seeing anything in the API pages.  Looks like only way to do this is ... [ view more | comment ]

  • Enable product name from catalog to be used on packing slips

    Michael 3 votes 4 comments Completed

    Currently, the 'item_name' from the sales channel is what is used on packing slips.  For my products, the product names contain SEO and other marketing information.  The same product has different names on different sales channels. It would be better for packing orders if just the product name listed in the ShippingEasy catalog could be shown on packing slips. Thanks. [ view more | comment ]

  • Charger International import tax and duties on a 3rd party FedEx account

    Ke Ke 0 votes 4 comments

    We can either set the sender or the recipient as the default payor for import tax and duties for FedEx international shipments, however, we cannot add a 3rd party FedEx account as the default payor, please consider adding this function for us. Thanks [ view more | comment ]

  • Editable Field to include Return Authorization number on Return Labels

    Ilya Zhuganov 1 vote 4 comments

    When processing Return Shipments, current configuration automatically creates a return label by simply reversing address information. However, as with most retailers, a Return Authorization number is a requirement and must accompany all returns. Since each RMA # is unique, it would be great to be able to have an option for an editable field so this information would be printed on the return label. An example would be something like "RETURNS - RMA #_____". This wi... [ view more | comment ]

  • Order Category Color Code

    Brian 0 votes 1 comment

    I would like to see the color coded Order Categories have a label (identifier/name of rule) that appears when the color is hovered over. It will make it easier to know what to do with the order on the orders page. We use our to signify International, Temporary Hold, Custom Item needed, etc. This let's users see why the order has not yet shipped. [ view more | comment ]

  • Choice in Store for Manual Orders | Reporting

    Brandon Newton 0 votes 1 comment

    It would be a useful feature to be able to choose what CSV store to choose from when hitting the "Manual Order" button. We use manual orders to make corrections on shipping labels that we have already created incorrectly. With multiple stores we need to be able to separate these manual orders to add them into our individual stores shipping margins. If Shopify would just allow us to Unfulfil orders this would be so much easier as it would just re-populate in Shipp... [ view more | comment ]

  • Combined Orders issue

    Trey McCaskill 1 vote 6 comments Closed for comments Completed

    Issue:  When combining sales orders from the Orders module, ShippingEasy does not combine the order and shipping totals that was imported from our sales channels.  Would it be possible for the data table to add those totals together when we combine sales orders so it displays accurate pricing info on our reports?   Example:  I have 1 customer who places 2 separate orders for different items.  For easy math, say each item is $10 with a $2 shipping fee.  They show the correc... [ view more | comment ]

  • Email alerts when a return label is scanned in at USPS

    STEMtrunk 0 votes 5 comments

    Hi there, Our company is rental-based, so we're always generating return labels to ship with the item. It would definitely shorten our time between shipments and increase overall output if we were able to receive an email that a package is on its way. Currently we have to have the customer tell us that they've shipped something back, we wait a day for USPS to update the tracking, check the tracking just to make sure, and then ship out. Customers forget to let us know, too,... [ view more | comment ]

  • UPS Reference Field Customization by Rule

    eHarleyParts.com 0 votes 1 comment

    I would like the option to create a rule to fill in the UPS Reference Field(s). I frequently ship a 'limited quantity' hazardous material - paint. I'd like to be able to create a rule that if one of those items are purchased, the word 'PAINT' be written on the second reference field to disclose what is contained. [ view more | comment ]

  • Ability to change text attributes for packing slips

    Robert Calaceto 1 vote 1 comment

    The packing slip function in ShippingEasy works great, although it does not have the option to make attributes of an item larger or smaller. The following bolded code for this is as follows: {{ shipment.line_items | sort: 'name' | columns: 'qty sku name_and_product_options' }} You cannot modify any of these attributes (bold, italicize, etc.) otherwise it breaks the templating feature of this code and it does not work. Our packers are having a hard time reading this attri... [ view more | comment ]

  • Missing Shipping Variables [Sales Tax & Seller discounts (-) or charges (+)]

    Matt 3 votes 13 comments Completed

    Hi, I'm trying to replicate all of the information on eBay's default packing slip for my client. Please add the following variables otherwise it's impossible to go from subtotal of items to the true total. Sales Tax N/A Seller discounts (-) or charges (+): $0.00 Thanks, Matt Cannon Cannon Technology Partners Client: www.TireGeek.com [ view more | comment ]


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