Etsy gift and gift message support

Etsy marketplace provides a field for customers to mark package as gift and add a gift message.  This information doesn't get imported into shippingeasy. Could there be a place on the invoice to print this information out?   Thank you.
  • Jeff Wong
  • 1 vote
  • 7 comments
  • Completed

Automatically retry labels that fail due to auto-purchase

Very often we encounter multiple labels failing with the following error: Cannot complete label print request because postage Auto-Purchase is in progress. Please try printing again in a few moments. Sometimes this is 25+ labels that have to be retried manually one at a time. I would like for ShippingEasy to retry these labels automatically after the auto-purchase is successful. If that is not possible, another solution would be some way to retry all failed labels en-masse...
  • James
  • 0 votes
  • 0 comments

Don't return Tracking number if there isn't one

I ship a LOT of first class large flat packages to customers. These do not qualify for tracking. But ShippingEasy still returns a "tracking" number to my 3DCart program. I believe it returns the label receipt. This is very confusing to my customers. When they go to their account and see their order history there is a "tracking number" there but when they click on it they are told it's an invalid tracking number. Which it is. When shipping USPS First class - don't return an...
  • Carla
  • 0 votes
  • 1 comment

On Hold / Future Shipment

Ship Station has several features that I think would be helpful. 1. Placing an item on hold - e.g. an order with a bad shipping address and where we've contacted the customer and we are waiting for a corrected address. 2.  I have a customer who schedules shipments - e.g. he wants to send the order on a certain date. How does SE deal with these issues.  In fairness, I think that SE has much more utility than Ship Station.  I was not impressed with their offering.  The only ...
  • David Addison
  • 0 votes
  • 4 comments

Removing Shading on Pick List

Hi there!  Our team at FLOAT Apparel would love to be able to print a Pick List without the shading on every other line. This wastes a ton of ink. We're certain other companies would appreciate being to edit this as well. Thanks for your time!  
  • Jacki Frost
  • 0 votes
  • 1 comment

Vendor variable

It seems odd to me that Shipping Easy doesn't have the capabilities to use the "vendor" variable when creating a shipping label. We have 5 different vendors and would like to sort our packing slips by vendor because that is how our warehouse if organized. Picking and choosing what liquid variables you want to feature in your app isn't a good way to build an app. You were so close! Paying $99/month for this app kinda hurts. PLEASE add this variable to your app!!! Our wareho...
  • Webdev
  • 0 votes
  • 1 comment

Capture a batch reference (SKU) that maps to DHL EDI Billing

I need a field I can add a sku to during batch importing that will carry through to the DHL Ecommerce EDI billing I receive.
  • Stephen Paquette
  • 0 votes
  • 0 comments

Resync order contents after orders have changed so all items will be marked shipped

Just wanted to offer you a feature Idea. When a order comes into shipping easy, then after a customer adds items to there order after shipping easy receives the order shipping easy doesn't resync to bigcommerce to update order contents. So if i ship from shipping easy through the order # it will show partially shipped in bigcommerce and i will have to manually change what shipped in bigcommerce. I would like to see a manual resync option for orders i know have changed. or ...
  • Shawn Collin
  • 0 votes
  • 1 comment

Flag for Shopify "Potential Fraud" to prevent shipping until it has been investigated

Using the Shopify fraud detection API call: GET /admin/orders/#{id}/risks/#{id}.json Creating a flag similar to the ShippingEasy "USPS Unable to verify address" triangle warning in ShippingEasy to prevent the shipping department from immediately processing an order and shipping on fraudulent sales.  We have had two recent issues where fraud was potentially present via an alert notification from Shopify, but the shipping department didn't have an indication to hold the orde...
  • Ashton Smith
  • 2 votes
  • 6 comments

Page Break option on packing slips/invoices

 I would like the option of inserting a page break when printing a packing slip. It would help with our order processing. Thank you.
  • Gary Vaterlaus
  • 2 votes
  • 1 comment

Add Archive Order Feature (or recast Clear Order)

I would love for you to convert your "Clear Order" feature into an "Archive" feature, so that those orders are never lost. The other option is to add a new action for "Archive" order. The use case is this:   I have a supplier network that drop-ship for me. I own the customer and sell to the end customer, but my supplier drop-ships to them, so I do not do the shipping for all of my orders. BUT, I use your Packing Slips to send to my supplier/drop-shipper and they include th...
  • Robert Teree
  • 0 votes
  • 1 comment
  • Answered

Pick List with Options

The pick list is a nightmare for products with options. It doesn't differentiate the options as products so it will list multiple versions of the main product with different options. example: 32 x CronusMAX PLUS, USB Hub: No, USB Power Switch Cable: No, Xbox 360 Wireless Receiver: No, Xbox 360 Wired AU Controller: No, Micro USB Cable: No, 10ft USB Extension Cable: No 12 x CronusMAX PLUS, USB Hub: Yes, USB Power Switch Cable: No, Xbox 360 Wireless Receiver: No, Xbox 360 Wir...
  • Charlie Owen
  • 0 votes
  • 1 comment

Product options layout (X-Cart Store)

Most of my products have options but the order list and subsequent forms are a mess when displaying them. It even lists options that are not selected by the customer (i.e. option = NO) Screenshot: https://gyazo.com/2a1db6073486b0829e9bc9e33055b8f9 Request: - Not to list product options that are set to NO - only those set to YES- List product options with a line break and not compacted onto one line Currently the item name is displayed like this: CronusMAX PLUS, USB Hub: Ye...
  • Charlie Owen
  • 0 votes
  • 1 comment
  • Answered

Batch Amazon Prime Orders

It is a MUST for our company to be able to Batch Amazon Prime Orders!! I understand that I am not able to edit an order but I have hundreds of Prime orders that go in the same box and I NEED to be able to batch them!!! It is a pain having to do each one separately when I can just do it once with all other orders.  I also need to be able to split an order. If someone orders 12 gallons of something and only 4 fit in a box, I need to be able to split it into 3 shipments, but ...
  • Chris
  • 0 votes
  • 3 comments
  • Completed

SKU and qty on shipping labels

How do I add the order skus with qty on the shipping label?   I'm hoping to use a format like SKU-qty1, SKU2-qty2   This will eliminate the need to have packaging lists and make packaging efficient.   Thanks!
  • Nidhi
  • 0 votes
  • 1 comment
  • Answered

USPS Shipping Tubes

I would like to see USPS Small and Medium shipping tubes as a package option in the drop down menu. 
  • Pacific Marine
  • 1 vote
  • 5 comments
  • Answered

Store Update Exceptions (SE should Auto Retry after a few minutes)

A little quirk in SE.  As busy owners running our businesses, we shouldn't have to go into Store Update Exceptions to see if a tracking number wasn't updated.  SE system should automatically retry 1 or 2 times over a span of 15 or 30 minutes.  This would resolve some issues we have with exceptions that could have easily been resolved if SE would have auto-retried sending the tracking details.  This seems to happen mostly with our Walmart orders.
  • Nathan Harkrader
  • 0 votes
  • 1 comment
  • Completed

There was an error notifying your store that this order was shipped

We really need to get a more proactive alert when this type of error occurs, ideally an email.  I have a metric hit on one of my eBay accounts (the smallest one) for no tracking uploaded, and another for updated late when I found it and forced did a manual update.  Both eBay and Amazon consider these defects, on eBay we lose Top Rated Seller and therefor search placement if we have more than 5% of these.  I'm over 5% now on this smaller of my eBay accounts and have only ke...

Closed for comments

  • Bill
  • 0 votes
  • 1 comment

Packing slip label Zebra portrait 4 x6 Tall

In Shipping Easy, Format available for packing slip says 4 x6 but actually it prints 6 x 4 wide. This format waste lot of paper as it takes more pages if we have more SKU order. We request for another format which is actually 4 x6 wide / Portrait 4x6 labels on Zebra to have the option to be tall instead of wide. It just needs minor template change
  • Luluherbal
  • 1 vote
  • 0 comments

Amazon Order Item ID Number

When the Amazon sales channel is connected to Shipping Easy, the Amazon orders come through with an Amazon Order Item ID Number.  A more meaning number would be the Amazon Order Number.  If the Order Item ID is important to some sellers, then the Amazon Order Number should appear somewhere on the order or replace the Order Item ID if it is not being used so selllers.
  • David Pickard
  • 0 votes
  • 0 comments

Global Express Guaranteed. We need this option.

As of now ShippingEasy does not offer the Global Express Guaranteed shipping method. The only way to ship a package using this method is to go to the post office or use USPS.com's Click n Ship tool. It would be great to have that method in ShippingEasy so we can do all of our shipping in the same place.    ShippingEasy is awesome and are so grateful our business uses it. 
  • Rachel Lessne
  • 0 votes
  • 2 comments

Store update failure notification

We really need to be notified by email if a shipment fails to update the order in the source store.  I had this happen recently and didn't notice until the next day when the order was still showing in one of my eBay stores.  I updated the information immediately but eBay still shows this as a tracking defect for being uploaded late.  This particular store does not have a high sales volume, one more such event will put us over the 95% compliance required for Top Rated Selle...
  • Bill
  • 1 vote
  • 1 comment

Add order number to Canada (International) Labels

The order number shows on some other International labels under the invoice field, but there's no such field on Canada labels. Since order number is on all other labels, I've taken to marking my boxes with order number. Having to identify Canadian packages with something else like last name, is an unnecessary complexity. I'd like to see order number put on all labels. Thanks!
  • Amanda
  • 0 votes
  • 3 comments
  • Answered

How to add return label to my site for shipping Easy.

I am using an woocommerce with shippingeasy.  Currently, when a customer wants to exchange or return a product, they email us and we create a Return label using our Shipping Easy software. And we purchase the postage and it automatically gets emailed to them. We want them to be able to do this on their own, from the front of the website. i need a return label on my site from where the customer directly click that and generate the return label  for the product. Is that poss...
  • Ujjawal
  • 0 votes
  • 1 comment

Ebay guaranteed shipping delivery

Ebay just updated shipping to Guaranteed delivery how will shipping easy work with this new ebay shipping update
  • Paul Baez
  • 0 votes
  • 2 comments

backordered items on packing slip

We use a combo packing slip/label. We often have customers order items that are in stock along with items that require production and take longer to ship/also backorders. Currently we split those orders to be able to ship what is in stock but have no way to indicate through shipping easy on our packing slip that there may be items in that order that will be shipped separately. I'm wondering if the packing slip portion of the combo label could include a list of backordered ...

Shipping Label edit

Hello, I am trying to edit my shipping label and packing slip. Until recently, I was able to print a USPS label on the top half of the page and leave the bottom half blank and half a full page packing slip on the next page. Right now, when i create a label, I get a label on the top half of the first page, and a packing slip on the bottom half of the first page, and then a full page packing slip. I've attached screenshots to show my setup and the result. I choose the label ...
  • Abraham Kim
  • 0 votes
  • 1 comment

Ability to edit shipping cost

I am using APC for our international shipping. Their rates are great but the rates do not interface into shippingeasy. I would like to be able to enter the rate manually so that I can run profitability reports on my shipping. Currently, any international shipment is showing 100% profit on the shipping charge.Ideally would be to edit when creating the shipment, but even if it was just editable after the fact in a form or spreadsheet, or as a selection from shipping history....
  • Jim Leuty
  • 1 vote
  • 1 comment

API for Tracking Returns

Hello ShippingEasy Team We sell home water tests on www.mytapscore.com Customers need to send us their water samples so we send them a sampling package with a scan-based pre-paid return label. However, we are unable to track the status of this auto-generated return label using your API. Can you please make this possible? It would help us a lot in communicating the status of water testing for each of our customers. Thank youJohnSimpleWater, IncBerkeley, CA  

Can I generate a report showing how much I saved by using ShippingEasy?

Can I generate a report to show how much I saved by using ShippingEasy versas shipping through USPS directly? ShippingEasy tells me per transaction how much I saved, but I would like to generate a monthly report. Is that possible? I don't see an option for that when generating a report.
  • Joanne Faschingbauer
  • 0 votes
  • 1 comment
  • Answered