How to add return label to my site for shipping Easy.

I am using an woocommerce with shippingeasy.  Currently, when a customer wants to exchange or return a product, they email us and we create a Return label using our Shipping Easy software. And we purchase the postage and it automatically gets emailed to them. We want them to be able to do this on their own, from the front of the website. i need a return label on my site from where the customer directly click that and generate the return label  for the product. Is that poss...
  • Ujjawal
  • 0 votes
  • 1 comment

Ebay guaranteed shipping delivery

Ebay just updated shipping to Guaranteed delivery how will shipping easy work with this new ebay shipping update
  • Paul Baez
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  • 2 comments

backordered items on packing slip

We use a combo packing slip/label. We often have customers order items that are in stock along with items that require production and take longer to ship/also backorders. Currently we split those orders to be able to ship what is in stock but have no way to indicate through shipping easy on our packing slip that there may be items in that order that will be shipped separately. I'm wondering if the packing slip portion of the combo label could include a list of backordered ...

Shipping Label edit

Hello, I am trying to edit my shipping label and packing slip. Until recently, I was able to print a USPS label on the top half of the page and leave the bottom half blank and half a full page packing slip on the next page. Right now, when i create a label, I get a label on the top half of the first page, and a packing slip on the bottom half of the first page, and then a full page packing slip. I've attached screenshots to show my setup and the result. I choose the label ...
  • Abraham Kim
  • 0 votes
  • 1 comment

Ability to edit shipping cost

I am using APC for our international shipping. Their rates are great but the rates do not interface into shippingeasy. I would like to be able to enter the rate manually so that I can run profitability reports on my shipping. Currently, any international shipment is showing 100% profit on the shipping charge.Ideally would be to edit when creating the shipment, but even if it was just editable after the fact in a form or spreadsheet, or as a selection from shipping history....
  • Jim Leuty
  • 1 vote
  • 1 comment

API for Tracking Returns

Hello ShippingEasy Team We sell home water tests on www.mytapscore.com Customers need to send us their water samples so we send them a sampling package with a scan-based pre-paid return label. However, we are unable to track the status of this auto-generated return label using your API. Can you please make this possible? It would help us a lot in communicating the status of water testing for each of our customers. Thank youJohnSimpleWater, IncBerkeley, CA  

Edit Ship To Address when creating Return Label

There are instances where we need one store to ship a package to another store to fix an error. And we would prefer not to have the package come all the way back to us and then have to send it out again. But the Ship To address always defaults to our shop address and cannot be edited in the Ready To Ship page. Instead of having to go through Settings>Account Settings>Store Address>+Add New>Save - and then go back and delete this address when the return label is done. It wo...
  • Julie
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  • 1 comment

Add Option to show SUBTOTAL on packing slips

Was informed there is no value assigned to be able to add SUBTOTAL to the packing slips! Please add this feature :)

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combine Order and Shipment tab into one place

Is that anyway I can process the shipping label in the order page without going anywhere and no need to click on the order tab then go to shipment tab to process? if I can input everything into to one page and ship. it will save lots of time.  Thank you. 
  • Shandi
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  • 1 comment

Account/user activities

I'm wondering is that any way we can see the user activities or able to search who processed the shipment.  We have 3 users and 3 printers and 3 pickup area. it would be nice if we can see who ship the package and we can find the package if anything goes wrong.  Thanks. 
  • Shandi
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  • 1 comment

Label

I selected print label and it didn't print. The label is now missing and cannot be printed. I have paid for this label and need to print it. What can I do?
  • Callie Rappleye
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  • 0 comments

Automatically Advance Ship Date After - for UPS

This feature works fine when processing a shipment manually from the dashboard.  However, it does not appear to be working for Instalabels (Purchase and print label (InstantLabel)).  For example, the shipping date is automatically advanced one day for orders manually processed.  Using shipping rules and using the Purchase and print label (InstantLabel) function, it does not use the advance ship date for UPS labels.  I have spoken to Jacen today and he agreed with my observ...

Print a Postage Free Label

There are times when an order in the Queue needs a label printed without postage: 1)   Customer to pick up in store 2)   Item is an envelope that will get a stamp affixed 3)   Package will be delivered by a local courier   Shipping Easy should have an option to print a Label without Postage.  This gives us: 1)   A Printed Label with the address verified 2)   A history of the package in Shipping Easy (Instead of 'Cleared') 3)   Updates our websites to 'Shipped' (granted, wi...
  • Steve Mayfield
  • 1 vote
  • 2 comments

Be Able to Select The FROM address on the "ADD MANUAL ORDER" page

I know you can edit the "FROM" address once you've entered the manual address, but half of the time, by then, I've forgotten and the FROM address is the default one and not the one that I want. We have 8 "FROM" addresses. Only 3 automatically pull into Shipping Easy (and therefore choose the correct FROM address), but when we are entering any that don't automatically pull in, it would be nice if RIGHT ON THE ADDRESS ENTRY PAGE, that I could select from a drop down of my 8 ...
  • Gena Dean
  • 1 vote
  • 1 comment

Ebay Global Shipping charges print incorrectly on invoices/packing slips.

Ebay Global Shipping charges do not print correctly on invoices/packing slips.  It omits the "Import Charges" that the Ebay Global Shipping program imposes on orders. The order total comes across correctly but if you add things up you find that the displayed shipping charges are incorrect (short by the import portion of the bill). Would be good to have that added in!
  • Scott Peterson
  • 0 votes
  • 1 comment

Enable USPS Hold for Pickup

My company sells sensitive products that a significant amount of our customers do not want delivered to their home. Usually, they'll have it sent to work, a friend's house, that type of thing. Increasingly, customers are asking for USPS Hold for Pickup, but this is not supported in ShippingEasy. It would be a huge lifesaver for us, and the USPS API already supports this. I also already see it integrated into a popular competitor of ShippingEasy, which I actually believe is...
  • Allen Walton
  • 0 votes
  • 1 comment

Manual Order - allow Req Service entry

The manual order process does not allow for entry of the req. service level. Merely add the field to the form so that we can enter this information.

Any plans for a 2.4" x 7" label?

I'd love to use this with my Brother QL-710W label printer.  Thanks!
  • Joy Chambers
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Create Duplicate Shipment

I have used the Create Duplicate Shipment function in the past to create a label for a replacement shipment.  I just realized today that actually updates the shipping information on the original shipment, and causes that order to show as being shipped late. This is not what I expected at all.  The function as it is implemented is actually Reship This Order.  Can we get a function for Create New Shipment or something to that effect.

Better Order Reports that puts each item on the order on it's own row in csv.

This is a pretty basic feature that Shipstation offers.  It allows me to run reports on Drop ship orders for example so that I can send those to my vendors to automatically create orders. It also makes it easier for me to do some order Analysis.  Right now, I have had to pay the minimum shipstation fee just so I could keep access to those types of reports. I know it has been mentioned before, but it is starting to become a deal breaker for me.  I really like Shipping Easy ...
  • Travis
  • 0 votes
  • 1 comment

Exporting or Generating Picklist for all orders in CSV format

Do you have a plan to make the feature to generate picklist in CSV format available?
  • Michael Effendi
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  • 1 comment

Order Categories descriptive text

It would be great if we could have the Order Categories name show when hovering over the color flag.  I think it too much to expect people doing the shipping to remember what a red color means and what they are supposed to do.  For example, we have one for PO Box address, I can't always remember what the color is for that to be able to quickly identify those so as to not select UPS.  We also need to be aware that there are people in the population who are color blind.
  • Bill
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  • 1 comment

Shipping Goddess

When I ship with UPS and FedEx (normal) we have the option to have a document tab (tear off bottom portion) that contains the tracking information.  We put this on our original sales order and any staff member has access to it and can get tracking information for customers.  
  • Janine Wardale
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  • 1 comment

Add "bill to sender/recipient" to profile control for international COD

I never pay import taxes/duties etc for my customers but creating new labels always defaults to bill sender. Either default to bill recipient for taxes or allow me to use the profile to make my own default. Thanks!
  • Kurt Boyer
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surepost rates

I would like to see the surepost rates in the browse window
  • Happy Dog Food
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Printing labesl not in batches and based on the order they were selected

I need to have my labels printed in the order they were selected, rather than based on the label type. In the "Ready to Ship" page, the orders display correctly in the order they were selected from the "Order" page as I have it saved in my Label Settings", however once the labels are selected, they are batched and printed by the label type (FedEx Home prints all together, FedEx Ground, USPS and FedEx SmartPost, and so on). This is very inconvenient as I need to spend time ...
  • Shoeflake
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Exporting Orders

Hi, exporting orders should be a fairly simple feature as (Shipstation currently already has it). We use 2 different 3PL and one of them will not handle ShippingEasy, so we have to separately download orders in excel form to upload into their system. I don't understand the reasoning between allowing csv upload but not csv export. Vince
  • Vince Lim
  • 0 votes
  • 2 comments

Dymo Twin Turbo

I would love to be able to use Shipping Easy with my Twin Turbo. I currently use the Dymo label 99019. Is this option going to be available any time soon?
  • Cindy Engbert
  • 0 votes
  • 0 comments

Required Fields for Manual Orders

Allow us to specify which fields are required when creating a manual order.  Such as remove first & last name requirement.  I'm shipping to a lot of businesses and may not necessarily have or want to put a name down or last name more specifically. I'm shipping to small businesses so I may only have the first name and that's sufficient.
  • Curtis Stevens
  • 0 votes
  • 1 comment

Order details link for international orders does not show country

For international orders, we can't tell what country it is by just clicking on the order details link.  If its still in the Orders page the only way to get that information is to click on the edit icon or link.  From the Shipment History page the only way I have found to see that is to click on reprint and select the PDF option.  This is an important order detail for international orders and we should be able to easily see that without going through multiple steps to get t...
  • Bill
  • 0 votes
  • 1 comment