Feature Requests | Shipping

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Let us know what would make your SHIPPING easier, from order management to shipment tracking.

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  • Packing Slip

    Rhonda 0 votes 1 comment Closed for comments Completed

    ShippingEasy Update: This is a duplicate. Please see this alternate thread. ______________________________________________________________________________ We have recently switched printing Packing Slips from Shippingeasy rather than our Volusion store.  However, in doing this change the Shipping method prints out as a Code rather then the actual shipping carrier and service.  I would like to request that the shipping code be replaced with the shipping Carrier and service.... [ view more | comment ]

  • Unique Label Setting

    Alec Grosvenor 1 vote 1 comment

    Hi ShippingEasy -  My request pertains to label settings - it would be nice if we could set up unique label styles per store or type. Examples: We use a combo label/packing slip.  But for UPS or FedEx orders with multiple boxes, we have to go in and change the label settings to regular 4x6 labels.  It would be nice if there were a way to set that automatically, since if someone forgets to change the label setting back, we have a problem! When a customer has a return reques... [ view more | comment ]

  • Request For Sending Two Types of Emails - Depending on whether it is return or exchange

    John Lee 1 vote 3 comments

    We need to be able to choose and send two different types of emails when we use return shipping. Some return shipping is for a complete return while other return shipping is for an exchange. We need the option to be able to choose one of the two templates whenever we process return shipping. Customers are getting confused when they are getting an email saying "your return has processed" when they requested an exchange. This is crucial. Please add this feature. Th... [ view more | comment ]

  • Backorder Category/Email Rule

    Paul 0 votes 2 comments

    We are coming from a magento store using shipworks, and now on a shopify store and trying to use shippingeasy, but quickly finding limitations. Our previous setup, we use shipworks to filter/categorize orders, and have email rules to send an order status update to our customers.  this way, if we mark an item as "backordered", it will put it into a backorder category and notify our customer. I've asked support if there's any email rules, which there are only the 2... [ view more | comment ]

  • Make Orders packable by product BAR CODE.

    Casey Whitcher 1 vote 1 comment

    Hey guys, I'm incredibly excited about ShippingEasy.  The one issue I'm trying to plan for I'm certain is costing most of your customers money ( I know it will us) from time to time and it's very avoidable.  I think is a simple fix is to make it so at the pack screen in order to mark an item packed, add the option to do it by barcode. One of the biggest (if not the single biggest) reason that pack and ship systems have Bar Code scanners at the ship station is to verify the... [ view more | comment ]

  • Prevent UPS ground shipping to PO Box

    Steven Howland 0 votes 4 comments

    We have had some instances where the shipping crew has shipped UPS Ground packages to PO Boxes. It's kind of an easy error to make since they aren't actually looking at the full addresses online, only name and town. But of course UPS ground does not delivery to PO Boxes. It would be great if you would build something into the system that would prevent this from happening. So basically if the customer address is a PO Box and the shipper chooses UPS ground, Shipping Easy wou... [ view more | comment ]

  • Add SKU to Fedex Label

    Randy Singh 0 votes 2 comments Answered

     We would like to print our SKU in the reference field for our labels. Currently this only works for USPS, but we know Fedex should also allow it. [ view more | comment ]

  • Daily Reports

    Michael 0 votes 9 comments

    It would be nice to be able to print a report of order numbers and tracking number barcodes at the end of my mailing session, that way i don't have to go through every piece of mail and scan it.   Just have it all on one page.   It would be a time saver for me. [ view more | comment ]

  • Need to customize From Name and Address for every package

    michael perrego 0 votes 3 comments

    I need to be able to customize the From address for each shipment.  Occasionally the sender will have a different zip code than the one we are sending from as well. We ship about 200-400 priority mail packages per month this way. The current work around by adding an address to the address book and then going back to select it would be to cumbersome to use.   The ability to check off a box that allows us to update the ship from fields would fix this issue. (with the ability... [ view more | comment ]

  • Reapply Autoship after shipping details are corrected

    Commando 0 votes 1 comment

    It'd be great if there was a way either resync orders from the original source into Shipping easy or to run an order back through autoship. Often customers put an extra letter or have the city as the street. If this info is corrected on the original order, there should be a way to make it eligible for autoship. [ view more | comment ]

  • Setting to postdate labels time for next day pickup

    Trina Felber 0 votes 1 comment Completed

    Please offer a dropdown box to select a time to automatically post date orders for the next day. For instance, all orders after 12pm will postdate for the next day. [ view more | comment ]

  • Total Customer Paid Shipping vs. Split Quantity Command

    Mike Pelone 0 votes 2 comments

    Hello: Each year, I export a custom Order Report to assist preparing my 2015 Schedule C.  However, when I “split” order quantities I also noticed that the original Customer Paid Shipping amount is also carried over for each split of the original order.  The “split” command doubles the Customer Paid Shipping amount that is also included in the summation of Total Revenue for business income purposes.  #1:  Can you verify that the “split quantity” splits the original order qu... [ view more | comment ]

  • WooCommerce - Product Add-On data collected at order, not transferring over to Shippingeasy.

    Jeff 0 votes 3 comments

    For example.  A customer purchases a shirt by method of a product variation drop down box.  They then have the option to add a hat, by checking a box (product Add-on).  I receive an email notification from WooCommerce regarding the new order, and all of the order information is there.  The shirt, and the hat the customer added on. When I pull up the same order in Shippingeasy, I see the customer ordered a shirt, but not the hat.  This near doubles the time it takes to proc... [ view more | comment ]

  • Label sizes - especially for international shipments

    Liquidity Team 0 votes 1 comment Closed for comments

    ShippingEasy Update: This is a duplicate. Please see this alternate thread. ______________________________________________________________________________ Hello, It would be very useful if Shipping Easy supported more sizes of labels. We have a custom shipping box that we use for our product that is 3.5" x 3.5" x 11.5" and is therefore too small to use a 4" wide international shipping. When using USPS, International labels cannot be bent, though domesti... [ view more | comment ]

  • Make scanning order # pull up order from anywhere, vs having to click the search bar every time

    Jon Bryan 0 votes 1 comment

    It is easy to miss clicking the search bar, scan a packing slip, *thinking* the new item is displayed, but really you are not on that item. In a past experience, the app took you to that item no matter what page you were on, or where you were on that page. :) [ view more | comment ]

  • Reactivate orders after they have been cleared

    Steven Howland 0 votes 1 comment Closed for comments Answered

    ShippingEasy Update: This is a duplicate. Please see this alternate thread. When an order comes through and then we run the credit card and it declines we send an email to the customer and in SparkPay Admin we close the order. This clears it from ShippingEasy, but in some cases the customer will call us and fix the credit card issue so we reopen the order. The problem is that once this has been cleared from ShippingEasy, there doesn't seem to be a way to bring it back to ... [ view more | comment ]

  • Sparkpay Integration. Updating orders that have been modified

    Steven Howland 0 votes 2 comments

    Every day we get calls from customers with request to change their shipping address, add or subtract a product, etc. When we make changes in Sparkpay these changes are not picked up by Shipping Easy. As a result the only way to get the correct information on the order is to manually enter it when shipping. Not only is does this slow us down, but it is an area of potential errors. The other thing that happens is that if the order has been changed on Sparkpay admin, then whe... [ view more | comment ]

  • Scan Based Returns for FedEx

    Peter Baldwin 0 votes 2 comments

    Currently the Shipping Easy platform is unable to create scan based returns (printing out a return with each shipping label printed) for FedEx shipments.  This is done for USPS shipments. In order to create a return label for FedEx we have to go the the shipping history and print return labels on a case by case basis.  This isn't the way customer focused service works for many ecommerce companies.  Customer expect to have their scan based return label in the package instea... [ view more | comment ]

  • Need to be able to view and sort by order date within the shipment history window

    Zac Drzayich 0 votes 5 comments

    Please please please add one more column to your shipment history page >>> that column would be the actual order date.  Need to be able to sort by the ORDER date, not the "label created" date.  This is for manual orders and I need to be able to see the actual order of orders (the sequence of orders).     [ view more | comment ]

  • Print Preview Option

    Jen 0 votes 2 comments

    Can you please create a print preview option for customers' labels? [ view more | comment ]

  • Need International Labels to print with receipt

    Anne 0 votes 1 comment Closed for comments Answered

    ShippingEasy Update: This is a duplicate. Please see this alternate thread. ______________________________________________________________________________ It is a HUGE hassle to have to go back in and print the receipts for my international shipments after I've done everything else.  I have to change out the labels into regular paper, and sift through the 20 orders I just did to find the inter national orders.  Please change the International label formats to include one t... [ view more | comment ]

  • Hold for pick with USPS

    Reno Lucarelli 0 votes 1 comment Closed for comments Answered

    ShippingEasy Update: This is a duplicate. Please see this alternate thread.  _____________________________________________________________ We ship over 50% of our orders Hold for pickup to USPS in the cold and very hot season . This is a very important feature but yet you don't offer it . I have to use Stamps.com to due that which slows down our process and you LOSS MONEY. I see people have been writing to you for over a year and still no progress .  We just started with y... [ view more | comment ]

  • Shipping rule to "Mark as Shipped"

    Ben 2 votes 1 comment

    title says it all.  if the order meets certain rules, then it is marked as shipped and moved out of the queue [ view more | comment ]

  • printing stamps

    Mike & Vicki Day 0 votes 1 comment Closed for comments Answered

    ShippingEasy Update: This is a duplicate. Please see this alternate thread. I would like the ability to print stamps from Ship Easy.  I am unable to print from DYMO for some technical reason and its pretty cumbersome.  Stamps.com has a way to buy stamp size labels and print 1st class stamps.  It would be nice if ship easy could do that too.  [ view more | comment ]

  • FedEx End of Day

    Robert Poll 0 votes 4 comments

    An end of day sheet that the FedEx driver could scan as an acceptance sheet would be very helpful. When shipping large volumes the drivers are reluctant to scan every package. As the shipper I am not covered by my insurance until the package is accepted and if there is ever an issue between the time I had the package to the driver and it gets scanned at the terminal we bear all the liability. Something similar to the USPS SCAN sheets would be very helpful to us.  [ view more | comment ]

  • Combined Orders issue

    Trey McCaskill 1 vote 4 comments

    Issue:  When combining sales orders from the Orders module, ShippingEasy does not combine the order and shipping totals that was imported from our sales channels.  Would it be possible for the data table to add those totals together when we combine sales orders so it displays accurate pricing info on our reports?   Example:  I have 1 customer who places 2 separate orders for different items.  For easy math, say each item is $10 with a $2 shipping fee.  They show the correc... [ view more | comment ]

  • Amending Shipping Details After Shipment

    Nicola Grayling 0 votes 1 comment

    I would like to amend an order after the fact to show the amount of shipping I paid when I ship via IBC, since I don't know what I will get charged until that package is  in there hands. When I tried to add the price in the notes that section doesn't show up when you run a report [ view more | comment ]

  • Email template salutation

    Gregorio 0 votes 3 comments

    The email templates offer the following variables for customer name: {{shipment.customer_name}} {{recipient.full_name}} {{shipment.billing_full_name}} For the salutation, in all cases the name includes the persons first and last name, which is not ideal for a friendly Hello. Would it be possible to use the customer first name only? As in {{recipient.first_name}} [ view more | comment ]

  • Import Order Tags from Shopify

    Morgen 1 vote 6 comments

    We ship a welcome kit on the first shipment and then a refill on each subsequent shipment. The only differentiation from Shopify is in order tags that note "first order" or "recurring order". Could you please allow those tags to be pulled into SE for easy fulfillment and sorting? [ view more | comment ]

  • Product Catalog Should Remember Dimensions

    Steve Mayfield 0 votes 1 comment

    Now that the Product catalog is able to be updated and remembers the product weight for shipping, it would be Great if it also updated the shipping dimensions for the shipment. What a time saver that would be. [ view more | comment ]


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