Feature Requests | Shipments


Let us know what would make your shipping easier, from order management to shipment tracking.

Show all All Planned Not planned Completed Answered No status
Sort by newest post Newest post Recent activity Votes Comments
  • Email alerts when a return label is scanned in at USPS

    STEMtrunk 0 votes 5 comments

    Hi there, Our company is rental-based, so we're always generating return labels to ship with the item. It would definitely shorten our time between shipments and increase overall output if we were able to receive an email that a package is on its way. Currently we have to have the customer tell us that they've shipped something back, we wait a day for USPS to update the tracking, check the tracking just to make sure, and then ship out. Customers forget to let us know, too,... [ view more | comment ]

  • negotiated ShipSurance rates

    Marc Abazari 0 votes 1 comment

    Dear support team, We had to move away from Shippingeasy because you do not support connecting our own Shipsurance account as we have our negotiated rates with Shipsurance.Are you going to make this feature available anytime soon?     [ view more | comment ]

  • Edit Previous Selection

    Stephen Dutka 0 votes 3 comments Completed

    There needs to be a way to edit the previous selection. I made a mistake and shipped a SKU in the wrong package. Now every time the package pops up it is going into the wrong item.  I tried to make a phony order with the correct saved selection, added the order to my cart, but it seems you have to go all the way and pay for the label for the change to apply. I understand I can make a shipping rule to pull this one SKU, but I believe a simple way of changing the saved selec... [ view more | comment ]

  • Late shipment notification

    Max Gaudin 1 vote 3 comments

    I would like to receive a notification if an order takes at least a week to ship. I need this functionality specifically for international orders so I don't have to wait for customers to ask where their package might be.  I see this happening in a couple of ways: 1. High level setting to receive an email whenever any package takes of X days to arrive and doesn't have a status of being delivered 2. Receive email when a package takes longer than estimated time to arrive. If ... [ view more | comment ]

  • Currency in Customs Invoice, Packing Slip

    DZED Systems LLC 1 vote 2 comments

    Please make an option to set the store currency, and show it with prices on the customs form and packing slip. For international orders, we keep getting asked about the currency. We are not asking for currency conversion. We just want show that the prices are in US$. This has to be a more common issue. All commercial invoices should show what currency the prices are in! [ view more | comment ]

  • Multiple Packing Slips from the "Pick & Pack" Pull-Down.

    Steve 1 vote 1 comment

    On occasion we need to print a different packing slip than the standard on that we print for most of our orders. We have made a packing slip for "Blind" shipping, basically a packing slip w/o the products listed that were purchased as well as no shipping rates displayed.   Currently we do this by switching our template setting to the Blind Ship option and print the needed packing slip, then switch back to our standard packing slip. Life would be so much easier if we could ... [ view more | comment ]

  • Amazon Prime Shipping Reference Fields, Label Printing

    David Harris 0 votes 1 comment

    I would like to request that you add the ability to include reference fields to shipments both for getting onto UPS for shipment tracking but also for the labels.   See Amazon API change from October announcing ability to include reference fields.   -----Original Message-----   Sent: Thursday, October 26, 2017 5:33 PM   Subject: Shipping Label customization on Merchant Fulfillment API   Dear Seller,   We have launched new customization options for Seller Fulfilled Prime sh... [ view more | comment ]

  • Full List of SKU numbers

    Jeff 0 votes 1 comment

    It would be helpful to be able to select a series of orders which are in the general order queue, and output a CSV file where it shows the quantities of each SKU currently in the queue.  Current / Unshipped orders Selected Output to CSV to show quantities per SKU.   Will reduce the number of times our employees need to travel to pick orders, especially with multiple item orders. [ view more | comment ]

  • Packing Slip Subtotal & 1/2 Sheets

    MCBAY PERFORMANCE 1 vote 1 comment

    2 things can be added to the packing slips to be more helpful for us and I'm sure many other companies. 1. A subtotal line/field would be great. We basically use the packing slips as our sales receipts and it makes it easier for entering when there are multiple items on the slip. 2. The packing slips do not have be a full page. Please make an option to print 2 orders per page. This saves A LOT of paper and space. ShipStation did this for us and we loved it. [ view more | comment ]

  • Multiple Boxes - Return Shipping

    Elton Rivas 0 votes 1 comment

    Hi,   In need of the multiple boxes per shipment option for Return Shipments. This is not currently available in ShippingEasy and would like to suggest that it become so. :) [ view more | comment ]

  • Amazon Seller Fulfilled Prime - Packaging Options Missing

    Keith & Carly 0 votes 3 comments

    The USPS Flat Rate Padded Mailer is often the cheapest way to send a Prime order.  This option is available directly on Amazon, but it is missing from ShippingEasy.  Please add this option to ShippingEasy.  Thanks! [ view more | comment ]

  • Delete Customer Addresses in Bulk

    Sharon 0 votes 1 comment

    To be in compliance with HIPAA and other security policies, I would like to delete the customer addresses once I have shipped to them.  I upload in bulk and I would really appreciate being able to delete in bulk.   [ view more | comment ]

  • Please add search history filter by Country

    Scott 0 votes 1 comment

    Please add a populated tab or search ability to filter shipment history by country. If someone asks if I have shipped successfully to a particular country, and how much it was. I want to be able to answer them quickly. Thank you! [ view more | comment ]

  • Recipient first name only?

    Gates Councilor 1 vote 1 comment Closed for comments

    Hello:   Is it possible (is there are variable) so that when I send a shipping confirmation email, only the recipients first name is used? For instance: instead of: Hello JOHN SMITH -  it would say: Hello JOHN -    This feels much more natural to me, & would fit my brand much better. Thanks! [ view more | comment ]

  • Send US a shipment confirmation for Amazon orders

    David Baldy 1 vote 3 comments

    I know SE can't send emails to Amazon customers, but it would be a nice help for our own reference if WE got shipment confirmation emails for all of our Amazon orders. It greatly helps us to track shipments from our email/by customer last name without having to sift through our SE shipment history. Thanks! [ view more | comment ]

  • Need Magento 2.2 ASAP!!!

    Kyla Smith 0 votes 2 comments Closed for comments Answered

    These things aren't showing and I need them to work or I'll need to find another shipping service platform. I am now on M 2.2.2 Color & Size (showing attribute field on backend and not front-end) Coupon codes (we used to be able to see green “gift” icon to see the gift card or coupon code used, we could then click on the order to see what they used. Now it is not there) Order total - (not showing up) Continually disconnects from storefront I emailed over screenshots to s... [ view more | comment ]

  • Need Magento 2.2 Support

    Jonas Tankersley 0 votes 2 comments Closed for comments Answered

    Need Magento 2.2 Support!! Any idea when Magento 2.2 will be supported? Is there any kind of work around I can use to keep the store connected automatically. We will probably have to switch to another shipping service if this can't be resolved quickly. Thanks! [ view more | comment ]

  • Make eBay Buyer ID's Searchable

    Andrew 0 votes 2 comments Closed for comments Answered

    I've noticed that since the Buyer ID integration, you are unable to actually search based on Buyer ID. This would be incredibly helpful since--as I'm sure many of us who sell on eBay will vouch for--dealing with returns or exchanges via eBay is a hassle because the buyer ID is shown but no order number within eBay's system. Being able to search for those ID's here would be INCREDIBLY USEFUL!! I trust you'll bring this feature soon.  The end. [ view more | comment ]

  • Pull in Partially Fulfilled orders from Shopify

    Tamara Price 0 votes 0 comments

    We need to have ShippingEasy pull in Partially Fulfilled orders from Shopify. When a customer purchases items and a gift card on our site the Gift Card is processed immediately which sets the order to a Partially Fulfilled status. Then the items just sit there and never get ported over to ShippingEasy so our shipping department never gets notified of the order and pick tickets can not be created.  Setting the gift card to NOT auto fulfill in Shopify is NOT an option for us.  [ view more | comment ]

  • UPC, overide maintained Descriptions and Aliases printing on Pick List

    Jim Zaremba 0 votes 0 comments

    In order to facilitate proper picking where we have UPC, aliases or Override Maintained Product info - we need to print this alternative info on the pick list.  The stores can have varying info for the same products making proper picking challenging. [ view more | comment ]

  • HOLD order

    Melissa Wert 1 vote 2 comments Closed for comments

    ShippingEasy needs to add a similar HOLD feature as what's offered by ShipStation, whereby the user selects an order to place on hold, designates the date on which the order should ship, and then the order is hidden from the queue until that date, at which point in time, the order appears back in the queue.  Creating and assigning Categories is not a comparable alternative. Categories do NONE of this.  Bottom line desired feature: Orders that are on Hold are removed from t... [ view more | comment ]

  • Open Cart

    Larene Spitler 0 votes 0 comments

    When orders are combined, can you update Open Cart with the tracking numbers for both orders? [ view more | comment ]

  • Direct Link

    Larene Spitler 0 votes 0 comments

    Can you add Direct Link as a postage carrier? They offer good rates. [ view more | comment ]

  • Character Limits and Address 3

    Chrisb 0 votes 0 comments

    Hi, It would be great if the character limits were longer for both company name and address fields. Our Americommerce shopping cart connects directly with ShippingEasy and the character limit in Shipping Easy just caused a record lock out. I chatted with Rewa (who is most awesome) and she was able to move the shipment back to an edit mode. Anyhow, the 35 character limit on org name was the problem. Finally, we deal with government and health care customer exclusively and t... [ view more | comment ]

  • Drop Ship order ID

    Ann Xue 0 votes 0 comments

    Hi, We found the order ID of our Drop Ship order is not the same ID of the source marketplace.  Could you help indicate how and where to set the Drop Ship ID? Thank you. [ view more | comment ]

  • Add "Continue" Button to top of "Upload Orders Select Columns" page

    Spencer 0 votes 0 comments

    Hi, this should be very simple, and will save me a lot of time from having to scroll down to hit Continue all the time. When I'm uploading manual orders using CSV, after selecting the CSV file and hitting Upload, it takes me to the screen where I map the columns to the fields. This is pre-saved, so I never have to change the mapping, so I just scroll down and hit continue. I'm requesting that a Continue button be placed at the top of the page as well so I can just click th... [ view more | comment ]

  • Remove update button when updating weight of shipments

    Michael Lynch 0 votes 0 comments

    I have run into issues where the weight of my shipments do not always change due to me not hitting the update button. The button is wholly unnecessary and should be removed to avoid changes not taking place. [ view more | comment ]

  • Packing slip variable name_and_product_options

    Inspired Endurance 0 votes 1 comment

    It is very helpful to have the product options on a separate line using "name_and_product_options, but it would be a lot better if the type of product option, ie "Optional Engraving", was separate from the option value.  Either in separate columns OR plenty of space between the two OR the option value being in bold. [ view more | comment ]

  • Shipping rules: Notes

    Mathias 2 votes 3 comments

    I would like to see if you can include "notes" into the rules. For example, I wish NOT to print the labels if there are entries in "notes"  If notes is empty, I want to continue with Autoprinting.  If you have a solution for my request, please let me know   Mathias Ihlenfeld Owner     Woom Bikes USA 5555 N Lamar Blvd Ste D101 Austin, TX 78751 USA   [ view more | comment ]

  • Ability to set From Business Name on a shipping confirmation email independently

    Sam Griffith 0 votes 1 comment

    When customer shipment confirmation emails are sent, ShippingEasy "personalizes" the outgoing email address with the name from the default shipping address in the current store. In my use case (and imagine many others) it would be better to be able to set the email alias as an option at the account level. I send packages on behalf of several different companies so the email alias shouldn't be linked to the default return address. Thanks! [ view more | comment ]

Community    browse  


Questions & Answers

Issues & Bugs