Create order with product images

How can we send image url as a parameter while creating an order?. I am using PHP. Integrate ShippingEasy API module. Called create API. but I dont know wher...
  • tudip
  • 0 votes
  • 3 comments
  • Answered

Why can I not log into my account after I've logged out?

I reset a password for a client account this afternoon, was in the system, and all was fine. I logged out so that my programming team could go in and do work...
  • Rebecca Ferrell
  • 0 votes
  • 3 comments
  • Answered

Label will not print

My label just keeps opening and scrolling on a blank page. It has already charged me and moved to the shipment history page. Even the reprint option goes to ...
  • Lynn Pridgen
  • 0 votes
  • 8 comments
  • Answered

Prematurely cancelled my account

I meant to downgrade, but accidentally cancelled it. Can I get it back or is it gone for good? I hadnt downloaded anything for taxes yet.
  • Lauren Frederick
  • 0 votes
  • 8 comments
  • Answered

Cancelled Account

Hello   I cancelled my account a little while ago but would like to come back to using your free service. I tried to login but it says account cancelled and ...
  • Michelle Betts
  • 0 votes
  • 3 comments
  • Answered

New Changes & Updates to Software - VERY BAD

The new updates to the ShippingEasy software has actually made my job harder to do. First off, there is no longer an option to create a Manual entry, when I ...
  • Richie Aiello
  • 1 vote
  • 1 comment
  • Answered

Orders being cleared spontaneously

All of a sudden we've started to notice orders not showing up in Shippingeasy (from BigCommerce), but when we search for the order number we see it is in the...
  • Noah Chaimberg
  • 0 votes
  • 3 comments
  • Answered

Email notifications

Would be very beneficial to add more than just one email for shipment notification Asked several times over th last 2 years
  • Lawanda Brokenborough
  • 0 votes
  • 1 comment
  • Answered

Woocommerce | Orders Not Being Marked As Complete & Uploading 4-5 tracking numbers

Hi,   I upgraded to the new woo-commerce store integration vs the plugin and there's 2 big problems that is occurring on my account.   1) When I buy the p...
  • Magari Design
  • 0 votes
  • 2 comments
  • Answered

Cannot update email address

Every time I try to update my email address in my profile, I click "save" and it defaults right back to the old email. There's some sort of glitch happening. 

Closed for comments

  • Julie Diaz
  • 0 votes
  • 1 comment
  • Answered

Reactivate Account

Hi, I had an account that I closed in 2020, I would like to reopen that account rather than start a whole new one. How can I go about doing that? Since I don...

Closed for comments

  • Bronwyn Kennedy
  • 0 votes
  • 1 comment
  • Answered

Unable to connect to magento 1 after being connected for years

Our shipping easy account is not connecting to our magento 1 installation.  The store disconnected and I've been unable to reconnect.  The shipping easy API ...
  • william sanchez
  • 0 votes
  • 1 comment
  • Answered

Customer's Automatic Email

When I print a label, please have the customer’s email sent immediately. I rely on that as one last chance for them see if the address is correct. Currently ...

Closed for comments

  • brian paddock
  • 0 votes
  • 1 comment
  • Answered

Shipping alerts for delays and/or missing packages.

It would be very helpful if there was alerts when the carrier has a delay and/or the package is stagnant for more than 48 hours-  we have no idea until the c...

Closed for comments

  • Robert Asselin
  • 0 votes
  • 1 comment
  • Answered

Unable to sign up for UPS Balance

Unable to add UPS Balance to my account - several browser tries Chrome. FF. Safari all give same problem.  

Closed for comments

  • Stuart McKnight
  • 0 votes
  • 3 comments
  • Answered

Ability to print to more than 1 printer

I have 2 printers.  Currently I can only use 1 printer for Shipping Easy.  Need to be able to use both printers

Closed for comments

  • David Haven
  • 0 votes
  • 1 comment
  • Answered

Keep the package weight and dimensions when switching carriers

When I'm shipping a package and want to check UPS vs USPS, SE keeps the weight I assigned (even if I put it in manually), but doesn't keep the dimensions. SE...

Closed for comments

  • Lonnie Kauffman
  • 0 votes
  • 4 comments
  • Answered

Possible illegal Charges

It is possible that ShippingEasy is doing something highly illegal. or something is seriously wrong with their website and its calculations.   When I create ...

Closed for comments

  • Scott Tilton
  • 0 votes
  • 3 comments
  • Answered

Shipping damage claim

I have had a damage claim filed. I paid $.77 to insure it as the package was only for $50. I need the email so that I could file a claim online. I can’t seem...

Closed for comments

  • Kathy Dunn
  • 0 votes
  • 1 comment
  • Answered

Order stuck in ready to print due to not enough postage

I have an order that is stuck in ready to print with the following message This is the error message we've received back from USPS: There is not enough money...

Closed for comments

  • Jim Leuty
  • 0 votes
  • 3 comments
  • Answered

Where is my refund

I've been waiting on a label refund since August 12th. Since there is no one at Shipping Easy to contact, what do you recommend?
  • Christina Daves
  • 0 votes
  • 3 comments
  • Answered

How to add signature confirmation to UPS shipment

I created a rule per the instructions to add Adult signature confirmation to shipments when destination country is not US. I create a shipment to Canada usin...
  • JJ Larkin
  • 0 votes
  • 2 comments
  • Answered

Automatic Overdraft Protection charge

I received an Automatic Overdraft Protection charge notice, so apparently I was upcharged for a  package I shipped.  The email doesn't give any reason for th...

Closed for comments

  • David DiGiacomo
  • 0 votes
  • 1 comment
  • Answered

My labels are printing on 4x6, but the end result is the size of a postage stamp on a 4x6 label . Has anyone else experienced this?

1.) If I print a label from Shipping Easy, from the Ready to Print Page - OR, if I print a test label from your Settings / Labels page - The label that pulls...
  • William Dayton
  • 1 vote
  • 4 comments
  • Answered

Option to not Import "Local Pickup" Shopify orders

Shopify "local pickup" orders that do not have a shipping address listed even are imported into my orders list on ShippingEasy I've accidentally shipped them...

Closed for comments

  • Ben Goetting
  • 0 votes
  • 1 comment
  • Answered

EU VAT -- identify which packages need to have tax ID assigned

Our staff will find it difficult to identify: 1-Which packages are going to EU countries AND 2- Which packages meet the value requirements that means we coll...

Closed for comments

  • Emily Koenig
  • 0 votes
  • 1 comment
  • Answered

Unable to purchase postage despite One Balance being sufficient

Not a common bug, but I've had it occur at least twice while using this service. I've added the exact amount required for my labels into my One Balance.  The...

Closed for comments

  • Brian Jun
  • -1 votes
  • 1 comment
  • Answered

Store Stopped Syncing

One of my stores, VintageVenece, has stopped syncing.  I have had to manually enter orders or use eBay since 10/09/18. I have 4 stores, the others are fine. ...
  • Ronda Elesh
  • 0 votes
  • 5 comments
  • Answered

Can’t log in since conversion

Ever since the conversion, I get a blue screen after log in saying my account is still being converted. I had received an email days ago saying it was finish...
  • Crystal Norton
  • 0 votes
  • 4 comments
  • Answered

Orders page and how to edit item info on order

I am struggling with the Orders page and being able to edit items within an existing unshipped order. I would think that my orders would show up on the Order...
  • JJ Larkin
  • 0 votes
  • 1 comment
  • Answered