- Show answered
- Sort by recent activity
Is tracking information available through the GET function in the API?
Hi,
I just have a quick question regarding the information that is available to me through the GET function.
I've been looking over this page here: http://sh...
Cancelled shipment but want to reship.
I cancelled a shipmentand now want to repurchase shipment for that order. How can I do this? The only place the order shows up is in shipping history. I want...
Shipment Order ID
Hello SE Team,We're having an issue where it's impossible for us to go direct to an order due to the way SE handles order identification. In SE, every order ...
Create order with product images
How can we send image url as a parameter while creating an order?.
I am using PHP.
Integrate ShippingEasy API module.
Called create API.
but I dont know wher...
Why can I not log into my account after I've logged out?
I reset a password for a client account this afternoon, was in the system, and all was fine. I logged out so that my programming team could go in and do work...
Label will not print
My label just keeps opening and scrolling on a blank page. It has already charged me and moved to the shipment history page. Even the reprint option goes to ...
Prematurely cancelled my account
I meant to downgrade, but accidentally cancelled it. Can I get it back or is it gone for good? I hadnt downloaded anything for taxes yet.
Cancelled Account
Hello
I cancelled my account a little while ago but would like to come back to using your free service. I tried to login but it says account cancelled and ...
New Changes & Updates to Software - VERY BAD
The new updates to the ShippingEasy software has actually made my job harder to do. First off, there is no longer an option to create a Manual entry, when I ...
Orders being cleared spontaneously
All of a sudden we've started to notice orders not showing up in Shippingeasy (from BigCommerce), but when we search for the order number we see it is in the...
Email notifications
Would be very beneficial to add more than just one email for shipment notification
Asked several times over th last 2 years
Woocommerce | Orders Not Being Marked As Complete & Uploading 4-5 tracking numbers
Hi,
I upgraded to the new woo-commerce store integration vs the plugin and there's 2 big problems that is occurring on my account.
1) When I buy the p...
Cannot update email address
Every time I try to update my email address in my profile, I click "save" and it defaults right back to the old email. There's some sort of glitch happening.
Reactivate Account
Hi,
I had an account that I closed in 2020, I would like to reopen that account rather than start a whole new one. How can I go about doing that? Since I don...
Unable to connect to magento 1 after being connected for years
Our shipping easy account is not connecting to our magento 1 installation. The store disconnected and I've been unable to reconnect. The shipping easy API ...
Customer's Automatic Email
When I print a label, please have the customer’s email sent immediately. I rely on that as one last chance for them see if the address is correct. Currently ...
Shipping alerts for delays and/or missing packages.
It would be very helpful if there was alerts when the carrier has a delay and/or the package is stagnant for more than 48 hours- we have no idea until the c...
Unable to sign up for UPS Balance
Unable to add UPS Balance to my account - several browser tries Chrome. FF. Safari all give same problem.
Ability to print to more than 1 printer
I have 2 printers. Currently I can only use 1 printer for Shipping Easy. Need to be able to use both printers
Keep the package weight and dimensions when switching carriers
When I'm shipping a package and want to check UPS vs USPS, SE keeps the weight I assigned (even if I put it in manually), but doesn't keep the dimensions. SE...
Possible illegal Charges
It is possible that ShippingEasy is doing something highly illegal. or something is seriously wrong with their website and its calculations. When I create ...
Shipping damage claim
I have had a damage claim filed. I paid $.77 to insure it as the package was only for $50. I need the email so that I could file a claim online. I can’t seem...
Order stuck in ready to print due to not enough postage
I have an order that is stuck in ready to print with the following message
This is the error message we've received back from USPS: There is not enough money...
Where is my refund
I've been waiting on a label refund since August 12th. Since there is no one at Shipping Easy to contact, what do you recommend?
How to add signature confirmation to UPS shipment
I created a rule per the instructions to add Adult signature confirmation to shipments when destination country is not US. I create a shipment to Canada usin...
Automatic Overdraft Protection charge
I received an Automatic Overdraft Protection charge notice, so apparently I was upcharged for a package I shipped. The email doesn't give any reason for th...
My labels are printing on 4x6, but the end result is the size of a postage stamp on a 4x6 label . Has anyone else experienced this?
1.) If I print a label from Shipping Easy, from the Ready to Print Page - OR, if I print a test label from your Settings / Labels page - The label that pulls...
Option to not Import "Local Pickup" Shopify orders
Shopify "local pickup" orders that do not have a shipping address listed even are imported into my orders list on ShippingEasy
I've accidentally shipped them...
EU VAT -- identify which packages need to have tax ID assigned
Our staff will find it difficult to identify:
1-Which packages are going to EU countries AND
2- Which packages meet the value requirements that means we coll...
Unable to purchase postage despite One Balance being sufficient
Not a common bug, but I've had it occur at least twice while using this service.
I've added the exact amount required for my labels into my One Balance. The...