Shipping Easy is an extraordinary partner in helping us run our small business. We appreciate all aspects of your service and are so grateful for the tools and the talented support staff who are there to help us be our best.
I wanted to share that there is an opportunity to help us even more and that is in creating Manual orders. We haven’t reached a volume where automatically transferring information from our web site is something we need and don’t want to invest developer time to install.
The steps to create a manual order allowing us to take advantage of adding tags which trigger specific confirmation letters is laborious. Here are the steps
Create Manual order
Enter customer name to see if it is already in customer address list
If yes, note weight and purchase label. Do a happy dance!!
If not in customer address list:
Copy and Paste name, address, email and phone number information into the Ship to box.
Customer information from my woocommerce site is available like this:
Cut and paste email information into the noted space
Cut and paste Telephone number into the noted space
Delete words “Email:” and “Tel:” from the copied order information
Parse remaining name and address information
Check save to customer addresses box
Open customer addresses
Locate recently added contact which could be on page 1 – 3
Select edit this address
Add tag description for this customer
Return to create manual order
Enter name in saved addresses
Note weight of item and create order
I realize that I could just enter the new address in the Customer Addresses but then would need to enter each line without your slick “Parse address” feature.
So… I know this is a long explanation of my situation but wanted you to know that by adding the ability to assign tags when creating manual orders, my life would be markedly improved. I hope that you add this to your ways to improve customer experience list.