Longstanding Search Issues

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I've reported this issue on the phone and in chat on previous occasions and I am now airing my concern her in the forum.  The "search" function in the upper right of the interface is borken in my humble opinion.  I say that it is broken because we're not able to search for names that have a middle initial (e.g. William J Smith).  And we're not able to search for business addresses (e.g. ABC Consulting Group).  The lack of an ability to search on more sophisticated names is a serious flaw that makes ShippingEasy difficult to use.  Roughly 1 in 15 of my orders have a middle initial.  As such, 15% of my orders cannot be found using search.  If I search for "Smith" there are no results.  If I search for "William J Smith" there are no results.  I can search for the first name "William" but this often times brings back too many records.

I'd like to know if you have plans to fix this problem or to provide a more sophisticated advanced search option.  If you are unable to fix this issue I'll need to move to ShipStation who has better order search logic.  I'm a longtime customer and I'm pretty happy with ShippingEasy.  This is my only issue.

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Hi David, 

Thank you for taking the time to post in our forum. We spoke to our product team, and they gave us a little background on our search feature.

When an order imports into ShippingEasy, we store a list of "searchable fields." We have a First Name field and the Last Name field, but we do not have a single "name" field. Some store platforms give us the first and last name separately while others give us a single field and we split it, usually based on the first space. The name "William J Smith" becomes "William"  and "J Smith."

When that name is entered text into Global Search, we parse what you enter into separate search terms, again splitting by space. The search name "William J Smith" becomes 3 separate search terms. 

Currently, our workaround is to search either "William," "J," or "Smith" individually and using an asterisk (*) at the end. Have you tried to use this option? 

 

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