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New splitting orders function

Hello, you recently made a change to the split orders function in Shipping Easy.  I would like to change my software back to the old method.  Specifically, I do not like the fact that you have split out the shipping when the order is split into multiple shipments.  The shipping cost is not divided equally between items.  Often, it costs the same amount or only a $1 less to ship 1 item as it does to ship multiple items.  This split on the invoices means that my customers think they will get a shipping refund if they cancel a backordered item and they will not.  This change means that I can no longer use your software to print invoices for split orders, which means I have to print them manually from another software package. This is creating MORE time for me to complete my shipping process and making it much less convenient.  I would like the product management team to reconsider this change and allow us to choose whether or not to implement it for our own use.
Judy Masucci



Hi Judy, 

Thank you for posting to our community forum. I am not seeing a recent order (last 30 days) that we could use as an example to investigate the issue you are reporting. Would you please contact our support either by phone or chat so we can take a look at this further? Chat is available Monday - Friday from 7 AM to 7 PM and our phone support from 8 AM to 6 PM. Thanks!

Bria B. [ShippingEasy] 0 votes
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Hi Bria, I contacted your customer support via email.  They are the ones who told me to post here - as my question is a feature request and needs to be brought to the attention of the product managers.  Are you a product manager?  This is the recent change that you made to your app - where you change the way the orders split and you divide up the shipping.  I want it to be changed back to the old way.  Please forward my request to a product manager.

Judy Masucci 0 votes
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