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Drop Shipping

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We sometimes have customers who pick up their orders in our store so we will mark their packages as dropped shipped.  However, they still receive an email that their package is being shipped to them which freaks them out.  Can there be another feature from the mark as shipped category that is specifically for when a customers has picked up their item?  Thank you!

Debbie Answered

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Hi Debbie, 

Currently, ShippingEasy does not send you or your customer a Shipment Confirmation e-mail for drop shipped ("Mark as Shipped") orders. Only orders with labels generated in ShippingEasy will receive the Shipment Confirmation email. However, using "Marked as Shipped" does update your SHIPMENT HISTORY page and your website with the tracking number.

I did notice in your Shopify Store Settings within ShippingEasy that it is currently selected to 'Request that Shopify send shipment notification to buyer' so we are not sending any confirmation emails for this store. It is likely that the confirmation emails are coming from Shopify. 

I hope that helps, but if you have any further questions, feel free to reach out to our support team. 

 

 

Bria B. [ShippingEasy]
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