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FAIL: Fedex international Customs Default charged to sender

This is one of the biggest problems we've had with Shipping Easy so far. For Fedex international the default recipient is set to sender. I really don't need to say much more.. but before we were aware of this we sent out a number of batch shipments without fully understanding or knowing we needed to change it. This cost the company A LOT of $$. Also if someone mistakenly forgets to change it, we are also of course charged for the recipients import fees. In what scenario an online retailer is paying import fees for their customers I'm not sure, but we have never sent out a single order that way (at least not intentionally).

The response has been pretty lackluster. Nobody seems to be taking any action because this appears to be a years long issue. Nor has anyone been able to tell us why it can't be changed.

At the very least, a layman's explanation from the devs is in order. If it's an issue with the software architecture we would like to know. Otherwise it just feels like it's not important to Shipping Easy, nor do they seem to care that we lost so much money. Just poor design, and in this case a total customer service fail.

Please Please change this.

Benjamin Rosner

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HI, 

At this time, we don't have a specific release date for this feature but it is on our team's list to consider for prioritization. I've gone ahead and logged your support of this as well. As we already have a running thread regarding this feature request, please feel free to comment/like/follow on https://support.shippingeasy.com/hc/en-us/community/posts/202197489-International-Fedex-Default-settings-for-Customs-Duties-and-Taxes?page=1#community_comment_360002881171 

Thanks!

Bria B. [ShippingEasy] 0 votes

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