I'm in the process of switching over all my automated feedback and review request emails to Shippng Easy, but there a couple features that are deal breakers and must haves in order to properly request reviews and feedback.
1) Automatic don't send emails for items that were returned: If a customer returns an item, 99 times out of 100 they are upset, so we need to make sure these customers never get a feedback request email.
2) Ability to blacklist customers: lets say a customer send you an email complaining that they ordered the wrong item because they cant read, then the next day you send them an email asking for a product review? Guess what, it will be a 1 star review. There needs to be a list to block certain customers or orders.
3) Automatic don't send emails if a customer leaves bad feedback: this is self explanatory, if they left bad feedback, you can be certain they will leave a bad review when prompted.
As I said before, all 3 of these are must haves, a couple bad feedback/reviews can ruin your business, please let me know if these options can be added so I can use your services!