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Ability to send different email notifications for local pickup/dropship/manual shipping methods

 Hi,

I would love to see an addition to shipping easy where you could quickly "complete" shipments & send specific customer notification emails based on rules or chosen shipping method 

For example; as of right now, the only way to check completed orders that are local pick up or use a unique shipping method is to either delete them out, or mark as complete (which marks them as drop shipped). However, neither of those options send an email confirmation to our customers, letting them know that their order has been processed.

I need to have the ability to quickly mark an order(s) as completed on the main order screen. Similar to checking multiple orders and creating "bulk" shipments. I also need to be able to create shipping rules based on requested services or used shipping method that allow me to send specific notification emails to our customers that their order has been processed/completed.

For example; I want to check off "local pickup" orders in shipping easy, and have a custom email notification automatically sent, (like how an email is automatically sent when a label is purchased) alerting them that their order is ready for pick up. 

I also strongly disagree with the fact that an order "marked as ship" automatically counts towards your label use. I would like to see that changed. If I didn't use shipping easy to create a label & I am not even able to notify my customer that their order has been processed, why is that negatively being counted against me? 

Christina

3 comments

0

Hello Christina, 

Thank you very much for your feedback. Your details on how you utilize the program and the mark as shipped feature are very useful to help our team consider your feature request. 

We have documented your requests, and will ask customers with a similar type of request to follow or comment on this post. This helps us to learn how many customers are interested in each feature and learn what customers are interested in. Thank you again for your post, we will be sure to post any updates here. 

Madilynn T. [ShippingEasy Product] 

ShippingEasy 0 votes

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